joao pedro s.
JS
joao pedro s.
administrador
Small-Business (50 or fewer emp.)
"Octadesk is a good platform"
5/5
What do you like best about Octadesk?

I like the amount of things we can do on the platform, use of APIs, etc. Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

sometimes there is slowness and some bugs in the conversations Review collected by and hosted on G2.com.

Larissa P.
LP
Larissa P.
Analista de Relacionamento Sênior I
Small-Business (50 or fewer emp.)
"My experience with Octadesk"
4.5/5
What do you like best about Octadesk?

I find it an easy-to-access tool and very intuitive in usability. Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

There could be more features on the platform, especially in the ticket reporting section. Review collected by and hosted on G2.com.

Daniela O.
DO
Daniela O.
Analista de folha de pagamento
Mid-Market (51-1000 emp.)
"My experience with Octadesk in employee support"
5/5
What do you like best about Octadesk?

I really like the reports that the tool offers, as they help me track the indicators and have a clear view of the performance of the service. Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

I find the tool a bit rigid. I miss having the autonomy to make adjustments according to the team's needs or our process. Review collected by and hosted on G2.com.

Rodrigo L.
RL
Rodrigo L.
Head of Sales
Small-Business (50 or fewer emp.)
"Best online customer service platform"
5/5
What do you like best about Octadesk?

I have been using Octadesk for over 5 years. I really like the way conversations are organized, the supported platforms, the available features, and the ease of importing bots. The support for the tool is great! Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

So far, there is nothing I don't like Review collected by and hosted on G2.com.

Verified User in Internet
AI
Verified User in Internet
Mid-Market (51-1000 emp.)
"The tool is extremely functional for our service"
5/5
What do you like best about Octadesk?

Functionality, ease in building the chatbot Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

It lacks a bit more visual, a better frontend Review collected by and hosted on G2.com.

Leonardo D.
LD
Leonardo D.
Gerente de suporte
Mid-Market (51-1000 emp.)
"Practical, versatile, and functional"
5/5
What do you like best about Octadesk?

Layout and functionalities that really work. Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

Track feedback that we recorded on the platform Review collected by and hosted on G2.com.

Joyce M.
JM
Joyce M.
CX
Small-Business (50 or fewer emp.)
"Innovation"
4/5
What do you like best about Octadesk?

I like the structure of the platform, I find it very easy and quite didactic for learning. Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

There could be more features on the platform, I know it involves numerous teams, budget, etc., but it would greatly benefit the customers. Review collected by and hosted on G2.com.

Vinicius T.
VT
Vinicius T.
Coordenador de suporte
Small-Business (50 or fewer emp.)
"Practical and modern tool, it precisely meets the support segment of a software house."
4.5/5
What do you like best about Octadesk?

Multiplatform access is essential these days, with the cellphone I control everything that is happening. Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

Some tools, like WOZ, still become expensive. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Practicality in Service, But Needs to Fix Bugs"
4/5
What do you like best about Octadesk?

Give practicality to talk with the client Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

Octa has many unexpected bugs, which means we have to contact support. Review collected by and hosted on G2.com.

Ana Paula B.
AB
Ana Paula B.
Coordenador de CX
Mid-Market (51-1000 emp.)
"Complete experience"
5/5
What do you like best about Octadesk?

Autonomy to organize the flows and processes. Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

Support is often delayed, not only in response but also in resolution. The unstable platform presents many slowdowns. Review collected by and hosted on G2.com.