Vinicius T.
VT
Vinicius T.
Gerente de Atendimento
Small-Business (50 or fewer emp.)
"Complete platform"
4.5/5
What do you like best about Octadesk?

Ease of use, chatbox allowing a wide range of implementations, allowing easy use via app or browser, and most importantly, adding to our own system. Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

A somewhat high cost for the use of WOZ / artificial intelligence. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Impressive organization and speed"
5/5
What do you like best about Octadesk?

of the organization and fast speed that it has Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

Sometimes when opening a ticket, the information disappears and you need to reload the page. Review collected by and hosted on G2.com.

Natan S.
NS
Natan S.
Analista de suporte de TI
Enterprise (> 1000 emp.)
"We changed our service for the better, improving the quality and response for our customers."
5/5
What do you like best about Octadesk?

Integration via API, Automation via Bot, and omnichannel functionalities Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

I think the only point that could be improved is to provide more details in the chat API. Review collected by and hosted on G2.com.

Kaique O.
KO
Kaique O.
Business Analytics
Small-Business (50 or fewer emp.)
"Evaluation"
5/5
What do you like best about Octadesk?

I really like the UX of the platform, and because it is a complete tool with an affordable cost. Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

the platform has a certain instability Review collected by and hosted on G2.com.

Daniel Pereira R.
DR
Daniel Pereira R.
After sales
Small-Business (50 or fewer emp.)
"Vey helpfull to make a strong relationship wiht our customers."
4.5/5
What do you like best about Octadesk?

Centralization of services and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

Help support is very diffiicult and slow. Review collected by and hosted on G2.com.

Lugyana L.
LL
Lugyana L.
Coordenadora de Operação/implantação e Relacionamento
Mid-Market (51-1000 emp.)
"Transformation"
4.5/5
What do you like best about Octadesk?

I like the practicality of viewing social networks through conversations, in addition to the entire structure that is easy to configure, a system that is not rigid at all. Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

We still haven't been able to adapt to some limitations regarding configurations, and we don't have a real-time chat that doesn't cost our credits. We had this on the previous platform and it was used a lot. Review collected by and hosted on G2.com.

Bruno Loiola A.
BA
Bruno Loiola A.
Coordenador Comercial
Mid-Market (51-1000 emp.)
"Artificial Intelligence and Impeccable Service"
5/5
What do you like best about Octadesk?

I really like artificial intelligence and the chatbot, as well as the service. Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

Nothing, it is very complete. It meets the needs well. Review collected by and hosted on G2.com.

Jean S.
JS
Jean S.
Analista de Qualidade
Mid-Market (51-1000 emp.)
"I love the Dynamics of Automated Messages"
5/5
What do you like best about Octadesk?

Dynamics of automated messages, where it facilitates communication Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

Satisfaction assessment because there are only two options. Review collected by and hosted on G2.com.

Ana B.
AB
Ana B.
Customer Succes
Small-Business (50 or fewer emp.)
"Excellent Automation and Chatbot, Reports Can Improve"
4/5
What do you like best about Octadesk?

Flow facilitation, chatbot, and automation Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

Reports can be more complete..... Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Efficient Organization with AI, But Credit Consumption Can Improve"
4.5/5
What do you like best about Octadesk?

The way we can organize the system of service and tickets and how the help of artificial intelligence has improved our results. Review collected by and hosted on G2.com.

What do you dislike about Octadesk?

The issue of credits, I believe, could improve the way of consumption. Review collected by and hosted on G2.com.