I like the convenience and organization of having all the services in one place, which greatly facilitates the tracking of conversations and the management of requests. Review collected by and hosted on G2.com.

Support could be better. The AI doesn't always resolve the doubts and it's difficult to get assistance from a human representative. Review collected by and hosted on G2.com.

From the layout and design. I can easily find what I want. Review collected by and hosted on G2.com.

He only has the filter mode to find what I want. There is no function or way to keep my contacts suspended so that it's quick to find. Imagine having some buttons with titles like "Clients," "Leads," or some category like "Closed" or "awaiting payment." Review collected by and hosted on G2.com.

Clean visual, the system is very complete with information. Review collected by and hosted on G2.com.

Sometimes when I save a ticket, I lose some information, which delays the work. Review collected by and hosted on G2.com.

Be able to open tickets from customer chats and organize them by levels of urgency. Review collected by and hosted on G2.com.

Sometimes it takes a while to load the assigned conversation filters Review collected by and hosted on G2.com.

Octadesk offers an intuitive and easy-to-navigate interface, making it easier to track tickets and communicate with customers. The automation features and integration with other channels greatly speed up service, ensuring more organization and productivity in daily operations. Additionally, it enables the use of artificial intelligence and chatbots to facilitate service. Review collected by and hosted on G2.com.

Although it is very efficient, at times the loading of pages can be a bit slow, especially when there is a large volume of data. Additionally, it would be interesting to have more customization options in the reports to meet specific analysis needs. Review collected by and hosted on G2.com.

The ability to transcribe audio and the use of WOZ, an artificial intelligence, have been very useful for our customer service team, as they help the representatives respond to customers more accurately. Review collected by and hosted on G2.com.

We cannot get feedback, nor do we know at what stage the improvement suggestions we sent are. Review collected by and hosted on G2.com.

The octa presents a modern proposal for corporate communication. Its differential lies in the integration with intelligent chatbots and artificial intelligence tools, which automate processes and optimize interaction between teams, clients, and partners. The distribution of conversations that I use in my workplace is very precise and is an essential tool nowadays. Review collected by and hosted on G2.com.

I believe only when there are instabilities in the system. Review collected by and hosted on G2.com.

The main advantage of Octadesk lies in its chatbot, which offers various tools to customize customer service. This significantly contributes to improving both the quality and efficiency of the service provided. Review collected by and hosted on G2.com.

A negative point of Octadesk is that, when sending messages through mass dispatch, you can only access the conversation history after the user interacts. This makes it difficult to fully track the conversation history. Review collected by and hosted on G2.com.

What pleases me the most is the fact that I have a chatbot that I can easily integrate into my platforms, such as a website, and in addition, having Woz, being an artificial intelligence that helps a lot in daily life. Review collected by and hosted on G2.com.

Crashes and freezes, especially after a long session of use. Review collected by and hosted on G2.com.

the practicality in using the tools, is very easy! Review collected by and hosted on G2.com.

Not that I don't like it, but I feel like there's a missing feature to trigger the idle client. Review collected by and hosted on G2.com.