Octadesk changed the game around here. What I like the most is that it ends the madness of jumping from tab to tab; having WhatsApp in the same place saves an incredible amount of time.

Moreover, the automation bots are very straightforward and don't leave the client hanging, which gives the team a huge breather to focus on what really matters. It's that tool you install and, in no time, you can't understand how you managed to work without the reports and organization it provides. It's definitely worth the investment for anyone who wants to get organized. Review collected by and hosted on G2.com.

At first, the number of functions is a bit overwhelming and it takes a little time to set everything up our way. But once you get past this adjustment phase, the tool runs so smoothly that we have nothing to complain about. Review collected by and hosted on G2.com.

The system is very practical, it assists us a lot in our daily routine. It tends to be dynamic and has had few errors. The resources are very practical in my department. I use almost all the functions without major problems!! The support team is always very quick to assist us. Personally, I am very satisfied!! Review collected by and hosted on G2.com.

The only disadvantage is having to contact all the clients again on Monday because of Meta. I think if this didn't exist or if there was something more practical, the system would be 100% perfect!!! Review collected by and hosted on G2.com.

The clean and modern look with octopus animations. Review collected by and hosted on G2.com.

The way it freezes and makes the text I wrote in the ticket responses disappear, and how it stops fetching the person responsible from another desk, forcing me to refresh the page, but it helps exercise my mind by making me remember that I need to copy everything I wrote to avoid the risk of having to write it all over again. Review collected by and hosted on G2.com.

I am very satisfied with the dynamism of Octadesk. The platform is intuitive and agile, and the journey we can build with the chatbot is vast and very flexible, which opens up numerous possibilities for customization and automation.

Another very positive point is the integration with artificial intelligence and external connections, which make the system truly powerful and capable of delivering smarter and more efficient experiences. Review collected by and hosted on G2.com.

It would be great if the system automatically closed chatbot conversations after a period of no interaction, to keep the organization and control of the interactions more fluid. Review collected by and hosted on G2.com.

I really like the unification of SLA with customer service with the integration of WhatsApp, Instagram, etc. Review collected by and hosted on G2.com.

At the moment, I suffer more from META's errors. I know it's not something from the platform itself, but unfortunately, it only happens when using the platform. Review collected by and hosted on G2.com.

The division of tickets makes it much easier when searching for what we are looking for. Review collected by and hosted on G2.com.

I miss the ability to create a message for the client directly from a ticket. Review collected by and hosted on G2.com.

iClips is an ERP management software for communication agencies and marketing teams. We started using Octadesk in June 2025, mainly focused on customer service, utilizing chatbot, artificial intelligence, and ticketing resources. In 1 month of implementation, we already had the result of 60% of calls being resolved by Woz. With the arrival of Octa, we were able to optimize many processes and streamline the routine of the CS, Support, and Sales teams. Review collected by and hosted on G2.com.

There are some instabilities and bugs constantly. Review collected by and hosted on G2.com.

I think the separation of the groups, for me, makes all the difference, it makes the support much more active. Review collected by and hosted on G2.com.

I don't like that sometimes you need to refresh the page to retrieve information. Review collected by and hosted on G2.com.

What I like best about Octadesk is how intuitive and intelligent the platform feels. The combination of artificial intelligence and the chatbot system makes customer interactions faster, more human-like, and much easier to manage. It saves me a lot of time, keeps conversations organized, and helps deliver a more personalized experience to our clients. Review collected by and hosted on G2.com.

What I don't like about Octadesk is that sometimes the chatbot setup can feel a bit limited, especially when having to create a flow for each connected number. Review collected by and hosted on G2.com.

Octadesk is a very useful chatbot tool for automating and making customer service and communication more effective. There is a tool that uses artificial intelligence called WOZ that makes the interaction with the customer even more effective and intelligent. Review collected by and hosted on G2.com.

Instability on the platform occurs infrequently, causing slowness. However, the solution and resolution are quick, and I observe that they are constantly working on improvements. Review collected by and hosted on G2.com.