--- title: Octadesk Reviews meta\_title: 'Octadesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 66 reviews by the users' company size, role or industry to find out how Octadesk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 66 scale: '5' date\_modified: '2026-08-07' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Octadesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Octadesk but has limited features. Are you part of the Octadesk team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can. * * * Seller [Octadesk](https://www.g2.com/sellers/octadesk) Discussions [Octadesk Community](https://www.g2.com/products/octadesk/discuss) Languages Supported English, Portuguese, Spanish Solution Type All-in-One Overview by Mahara Scholz Show More ## Pricing Pricing provided by Octadesk. ### Sea + AI Starting at R$2,972.00 1 Plans Per Month ### River + AI Starting at R$1,542.00 1 Plans Per Month [ View More Pricing Information ](https://www.g2.com/products/octadesk/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/octadesk/competitors/alternatives) ## User Insights Average based on 66 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Octadesk Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dgaf ](https://www.g2.com/products/dgaf/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Track What Matters ](https://www.g2.com/products/track-what-matters/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More ![Nicolas M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicolas M.") NM Nicolas M. juridical analyst Mid-Market (51-1000 emp.) 11/17/2022 "interesting" 3.5/5 What do you like best about Octadesk? Octa desk helps me manage customer service, I like the way it does it, dynamically, quickly and effectively. It helps to manage the calls and make the customer more satisfied, as we do not leave them unanswered. Review collected by and hosted on G2.com. What do you dislike about Octadesk? Honestly, there aren't many points that I don't really like, I strongly believe in the possibility of improvement, like anything. But, I believe that a point to be improved is the ease of locating all available resources. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Octadesk is helping me solve a lot of problems with customers, especially the ones we have with communication. Sometimes we fail to respond to our customers and octadesk is helping us to manage communications and not let anything go to waste. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Gabriel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriel C.") GC Gabriel C. Consultor de vendas Small-Business (50 or fewer emp.) 11/29/2022 "Useful and easy-to-use tool" 4/5 What do you like best about Octadesk? I think what I like most about Octadesk is the fact that I can gather various communication channels with my client in just one system, which ends up optimizing my work more. Review collected by and hosted on G2.com. What do you dislike about Octadesk? On some days, the tool showed a lot of instability in use, and I didn't have many good experiences with the company's support, which caused a lot of discomfort. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? As mentioned in the responses above, gathering all the communication applications with my client into just one system was a solution to a problem I was facing, as my computer does not have a very high processing power, I couldn't leave many applications open. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Nathalia C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathalia C.") NC Nathalia C. Analista de sistemas Small-Business (50 or fewer emp.) 11/23/2022 "Excellent system for managing services" 5/5 What do you like best about Octadesk? Facilitate communication between clients and companies in a very natural way, in addition to facilitating communication management. Great tool also with integration via WhatsApp. Review collected by and hosted on G2.com. What do you dislike about Octadesk? Not having a history of conversations makes it difficult to locate and understand the context of the problem for its effective resolution. Another problem is that it is also not a very intuitive system. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? The communication between the client and the company, the benefit comes from avoiding phone communications that disturb people during business hours. The company's performance has improved since the implementation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated PN Paula N. Analista Mid-Market (51-1000 emp.) 11/22/2022 "Good platform for communication with clients" 4.5/5 What do you like best about Octadesk? The traceability of information and conversations with history. Review collected by and hosted on G2.com. What do you dislike about Octadesk? The tool is not very intuitive at times, causing some difficulties in operation. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? The communication between the client and the company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated BC Bianca C. Assistente Small-Business (50 or fewer emp.) 11/22/2022 "Great tool for companies" 4.5/5 What do you like best about Octadesk? Useful tool with open communication for communication with clients Review collected by and hosted on G2.com. What do you dislike about Octadesk? The tool is sometimes difficult to use. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Customer service and its variables. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated LG Larissa G. Analista Small-Business (50 or fewer emp.) 11/22/2022 "Very good and easy-to-use tool" 4.5/5 What do you like best about Octadesk? The easy use of a tool for history Review collected by and hosted on G2.com. What do you dislike about Octadesk? The difficulty of finding the history of these services. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? The communication part between client and company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ## Pricing Options Pricing provided by Octadesk. ### Sea + AI Starting at R$2,972.00 1 Plans Per Month ### River + AI Starting at R$1,542.00 1 Plans Per Month ### Ocean + AI Starting at R$5,172.00 1 Plans Per Month [ View More Pricing Information ](https://www.g2.com/products/octadesk/pricing) ##### ##### Octadesk Features Platform Mobile User Support Customization User, Role, and Access Management Internal Use Customization Content Types Migration Publishing Engagement Omnichannel Conversational Commerce [ View More Features ](https://www.g2.com/products/octadesk/features) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Help Desk](https://www.g2.com/categories/help-desk) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Help Desk](https://www.g2.com/categories/help-desk)[Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What retail task management software works offline for stores with intermittent internet so task completion is not blocked when connectivity drops?](https://www.g2.com/discussions/what-retail-task-management-software-works-offline-for-stores-with-intermittent-internet-so-task-completion-is-not-blocked-when-connectivity-drops)[Is Accenture worth it for UKG consulting services?](https://www.g2.com/discussions/is-accenture-worth-it-for-ukg-consulting-services)[Which lead retrieval apps are the most user-friendly for booth staff who are not technically confident and just need to scan a badge and move on without fumbling with the app?](https://www.g2.com/discussions/which-lead-retrieval-apps-are-the-most-user-friendly-for-booth-staff-who-are-not-technically-confident-and-just-need-to-scan-a-badge-and-move-on-without-fumbling-with-the-app) [What event registration and ticketing software can a small events team set up without paying for an expensive implementation or outside consultant?](https://www.g2.com/discussions/what-event-registration-and-ticketing-software-can-a-small-events-team-set-up-without-paying-for-an-expensive-implementation-or-outside-consultant)[Top tools for creating rolling financial forecasts](https://www.g2.com/discussions/top-tools-for-creating-rolling-financial-forecasts)[Pros and Cons Details](https://www.g2.com/products/octadesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)