--- title: Octadesk Reviews meta\_title: 'Octadesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 66 reviews by the users' company size, role or industry to find out how Octadesk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 66 scale: '5' date\_modified: '2026-08-07' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Octadesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Octadesk but has limited features. Are you part of the Octadesk team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can. * * * Seller [Octadesk](https://www.g2.com/sellers/octadesk) Discussions [Octadesk Community](https://www.g2.com/products/octadesk/discuss) Languages Supported English, Portuguese, Spanish Solution Type All-in-One Overview by Mahara Scholz Show More ## Pricing Pricing provided by Octadesk. ### Sea + AI Starting at R$2,972.00 1 Plans Per Month ### River + AI Starting at R$1,542.00 1 Plans Per Month [ View More Pricing Information ](https://www.g2.com/products/octadesk/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/octadesk/competitors/alternatives) ## User Insights Average based on 66 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Octadesk Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dgaf ](https://www.g2.com/products/dgaf/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Track What Matters ](https://www.g2.com/products/track-what-matters/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More GW Gatere W. Systems Engineer Information Technology and Services Small-Business (50 or fewer emp.) 1/14/2024 "Worldclass, Informative and Speedy Customer Support Platform." 4.5/5 What do you like best about Octadesk? Octadesk has a worldclass customer support response, that listen and resolves challenges recorded by clients. The sales team has an easy channel to reach to service team and customers through Octadesk. The organization of this platform is simple, and the value for money is well felt by users. The initial implementation has no functional problems, which is a suitable aspect. Review collected by and hosted on G2.com. What do you dislike about Octadesk? The dynamics in customer support are fully managed by Octadesk, and this improves the proficiency where information from the sales team flows effortlessly. Besides, the integration with a live chat is also consistently supported by the platform. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Octadesk is a friendly social management platform, where it resolves all the customer related problems, and issue solutions that are timely. More so, the creation of a progressive and determined live chat, where ticketing is embraced is another conventional platform. The introduction of credible Q&S in the system also gives paramount assistance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite GR Gerencia R. Software Engineer Transportation/Trucking/Railroad Small-Business (50 or fewer emp.) 1/10/2024 "Multi Supported Solution for Hesp Desk and Instant Response" 4.5/5 What do you like best about Octadesk? Octadesk creates an option where customers have a perfect relationship with the sales team, and there is the required response in case some problems arise. The estblishment of the sales analytics feature, where integration is made and reports are shared is a feature that we value. The process of acquiring and implementing the software is also a fruitful part that allows the company to have the right customer help database. Review collected by and hosted on G2.com. What do you dislike about Octadesk? The development of Octadesk is something that creates a systematic sales support, where customers get the right insights from the sales team. Besides, there are mechanisms to make every transaction recorded and effective. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? The aspect of making proper sales interaction with customer support is something that gives us more revenue. Further, the revenue inclusion from this marketing and communication stream is a fruitful plan that increases value for companies. Lastly, there is the use of AI, which makes analytical process swift. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JN Josefa N. Operations Supervisor Medical Practice Small-Business (50 or fewer emp.) 1/15/2024 "The Contended service platform for sales and supportive system for increasing revenue." 4.5/5 What do you like best about Octadesk? Octadesk has features that control communication between companies and customers hence managing any communication between them. The platform provides customer assistance as most of the challenges and responses are made with great ease. The platform is very best for solving customers' problems as it is a very rapid tool. The platform helps in customer service as it is effective and helps in managing calls and making most of the customers more satisfied as calls are always answered. Review collected by and hosted on G2.com. What do you dislike about Octadesk? The platform requires a lot of improvement hence making it hard to locate the tool the user have to work. The platform is sometimes challenging to use as finding the tool to use is challenging at times. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? The platform enables proper sales interactions with customer support hence generate great revenue. It ensure smooth communication with customers hence relationship between customers and sales companies is strong built up. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DV Domonkos V. Systems Engineer Research Mid-Market (51-1000 emp.) 1/9/2024 "Aggressive and Conventional Software for Credible Customer Support" 4.5/5 What do you like best about Octadesk? The platform has features that organizes company's communications, which helps manage any conversations from customers. Besides, the deployment and usage of this software is made simple. The customer insights are always collected and analyzed, and this brings an informed decision in a company. there are strategies to integrate with other customer help solutions to make the process straightfoward. Review collected by and hosted on G2.com. What do you dislike about Octadesk? The mechanisms that the tool creates in allowing customers to communicate efficiently is something the vendor brings in the market. There is a timely and accurate form of customer support. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? The capacity to communicate effectively through the use of digital media and customer support aid is what Octadesk has enhanced. There is a simplified way of using this software, and besides, the value for money is also well supported. The responses shared are informative and accurate in regards to the question asked by clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JG Jamrey G. Systems Engineer Construction Small-Business (50 or fewer emp.) 1/11/2024 "Powerful and Attentive Platform for Customer Assistance" 4.5/5 What do you like best about Octadesk? The developer gives features for customer asssitance, where multiple responses are made with alot of ease. More so, the creation of proper ticketing where reponses are made instant is also a fruitful part of the tool. The enhanced integration with a live chat helps to cover a wide range of customer concerns. Review collected by and hosted on G2.com. What do you dislike about Octadesk? There are robust customer helps systems from the software, where valuable information is shared with the relevant players. The solution creates an attentive and intelligent conversation analytics for decision support. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Octadesk helps in capturing customer details and requests, and this increases the satisaction of clients in regards to their concerns. Besides, the available customer ticketing brings an organized form of handling various questions. There are simplified mechanisms of implementing and updating the software for quality performance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DJ Damjan J. Digital Marketer Pharmaceuticals Small-Business (50 or fewer emp.) 5/23/2024 "The Detailed and Assertive Help Desk Approach" 4.5/5 What do you like best about Octadesk? Octadesk has executed simplistic deployment mechanisms. The customer enaggement features are straigtforward and informative. Review collected by and hosted on G2.com. What do you dislike about Octadesk? Octadesk has attained the appropriate helps measures effortlessly. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Octadesk makes social communication through help desk efficient and assertive. The existence of online sales platform is also efficiently improved by Octadesk. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RS Renly S. IT Manager Information Technology and Services Mid-Market (51-1000 emp.) 1/19/2024 "My Ecperience With Octadesk" 4.5/5 What do you like best about Octadesk? When it comes to handling customer request and talking to them, Octadesk offers best features. It makes engagements with our customers easy It comes with so many features and is very fast in delivering messages With Octadesk , we have been able to boost our markeitng needs. Review collected by and hosted on G2.com. What do you dislike about Octadesk? My experience with Octadesk has always been great and no issues at all. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? We use it for customer engagement and it has worked quite effectively Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Amitesh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amitesh R.") AR Amitesh R. Assistant Manager Accounting Enterprise (\> 1000 emp.) 1/2/2024 "Problem solver tool" 4.5/5 What do you like best about Octadesk? It very useful tool to resolve problems of customers while facing any issue in regards to communicate with customer service. It's very quick and effective tool. Review collected by and hosted on G2.com. What do you dislike about Octadesk? It requires a lot improvements. It makes hard to locate the tool were user have to work. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? It helps to communicate effectively with customers. It help to identify the individual cases very efficiently with a great user interface. Review collected by and hosted on G2.com. Show More 7/22/2025 Validated ReviewerIncentivizedSource: G2 invite ![Vaibhav M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vaibhav M.") VM Vaibhav M. Modeling and texturing artist Small-Business (50 or fewer emp.) 3/6/2023 "Octadesk is awesome" 4/5 What do you like best about Octadesk? I prefer Octadesk because it aids in resolving issues our business has, particularly those related to organisation and customer communication. I appreciate the structure it offers and the ways in which it aids us in getting things done better. Review collected by and hosted on G2.com. What do you dislike about Octadesk? Octadesk annoys me since it can occasionally be challenging to use. Finding the proper tool to use can be challenging at times; you have to look and search, which can be somewhat inconvenient, but in general, it works well. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? The issues that Octadesk has primarily assisted me with solving have to do with internal structure and customer communication. He has been assisting us in streamlining our work and preventing talks from being lost in the shuffle of email. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic Review from User Profile ![Análise A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Análise A.") AA Análise A. juridical analyst Mid-Market (51-1000 emp.) 11/29/2022 "Octadesk is great" 3.5/5 What do you like best about Octadesk? I like octadesk because it helps to solve the problems we have in the company, especially the problems with organization and coomunication with our customers. I like the organization it provides and the way it helps us and improve the way we work Review collected by and hosted on G2.com. What do you dislike about Octadesk? I don't like octadesk because sometimes it's a bit difficult to use. Sometimes it is also difficult to locate the right tool to be able to work, you need to look and search, this ends up getting in the way a little, but in general, it meets well Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? The problems that octadesk has helped me solve are mainly related to internal organization and communication with customers. He's been helping us make the job easier and not let the conversations get lost in the middle of the inbox. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by Octadesk. ### Sea + AI Starting at R$2,972.00 1 Plans Per Month ### River + AI Starting at R$1,542.00 1 Plans Per Month ### Ocean + AI Starting at R$5,172.00 1 Plans Per Month [ View More Pricing Information ](https://www.g2.com/products/octadesk/pricing) ##### ##### Octadesk Features Platform Mobile User Support Customization User, Role, and Access Management Internal Use Customization Content Types Migration Publishing Engagement Omnichannel Conversational Commerce [ View More Features ](https://www.g2.com/products/octadesk/features) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Help Desk](https://www.g2.com/categories/help-desk) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Help Desk](https://www.g2.com/categories/help-desk)[Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [How customizable are device policies, and are there pre-built templates for common use cases like BYOD, corporate-owned, or kiosk mode?](https://www.g2.com/discussions/how-customizable-are-device-policies-and-are-there-pre-built-templates-for-common-use-cases-like-byod-corporate-owned-or-kiosk-mode)[Appy Pie vs Buildfire vs Ionic for a business team evaluating low code mobile app builders: which gives the best combination of ease of use, feature depth, and long-term scalability without a dedicated mobile development team?](https://www.g2.com/discussions/appy-pie-vs-buildfire-vs-ionic-for-a-business-team-evaluating-low-code-mobile-app-builders-which-gives-the-best-combination-of-ease-of-use-feature-depth-and-long-term-scalability-without-a-dedicated-mobile-development-team)[Which co-browsing tools offer annotation and highlight features so agents can point at specific form fields or page elements during a live guidance session?](https://www.g2.com/discussions/which-co-browsing-tools-offer-annotation-and-highlight-features-so-agents-can-point-at-specific-form-fields-or-page-elements-during-a-live-guidance-session) [Which solution supports real-time performance tracking for video ads?](https://www.g2.com/discussions/which-solution-supports-real-time-performance-tracking-for-video-ads)[Which spend management software is best for large enterprises](https://www.g2.com/discussions/which-spend-management-software-is-best-for-large-enterprises)[Pros and Cons Details](https://www.g2.com/products/octadesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)