--- title: Octadesk Reviews meta\_title: 'Octadesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 66 reviews by the users' company size, role or industry to find out how Octadesk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 66 scale: '5' date\_modified: '2026-08-07' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Octadesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Octadesk but has limited features. Are you part of the Octadesk team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can. * * * Seller [Octadesk](https://www.g2.com/sellers/octadesk) Discussions [Octadesk Community](https://www.g2.com/products/octadesk/discuss) Languages Supported English, Portuguese, Spanish Solution Type All-in-One Overview by Mahara Scholz Show More ## Pricing Pricing provided by Octadesk. ### Sea + AI Starting at R$2,972.00 1 Plans Per Month ### River + AI Starting at R$1,542.00 1 Plans Per Month [ View More Pricing Information ](https://www.g2.com/products/octadesk/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/octadesk/competitors/alternatives) ## User Insights Average based on 66 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Octadesk Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dgaf ](https://www.g2.com/products/dgaf/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Track What Matters ](https://www.g2.com/products/track-what-matters/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 8/8/2025 "Cetro Experience" 4/5 What do you like best about Octadesk? During our use, we enjoyed the various features, such as the bot. Review collected by and hosted on G2.com. What do you dislike about Octadesk? The support service is a bit slow Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? The flow of our company Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/8/2025 "Octadesk" 4/5 What do you like best about Octadesk? Segmentation and complete dashboard with information Review collected by and hosted on G2.com. What do you dislike about Octadesk? More visual and complete reports for Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Sectors and satisfaction survey Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated VF Vanessa F. gerente Small-Business (50 or fewer emp.) 5/19/2025 "Practical and efficient" 4.5/5 What do you like best about Octadesk? Practicality and functionality delivered quickly Review collected by and hosted on G2.com. What do you dislike about Octadesk? Updates are needed to be able to sell within the octa Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? call from the customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Mid-Market (51-1000 emp.) 5/19/2025 "The tool is very comprehensive" 4/5 What do you like best about Octadesk? That I can centralize my entire conversation system in just one place Review collected by and hosted on G2.com. What do you dislike about Octadesk? Support, apart from the WhatsApp group they created, I miss having a closer customer service like I have with other tools. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? I am still implementing, but it helps me a lot to be able to centralize various things in the same place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/19/2025 "Octadesk 2025" 4.5/5 What do you like best about Octadesk? Practicality and great reports! Make the day-to-day more efficient! Review collected by and hosted on G2.com. What do you dislike about Octadesk? They could improve the support, in terms of time and response! Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Octa aims to control sales, but we use it for customer technical support! Could you improve this part! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated AR Anapierski R. Systems Developer Information Technology and Services Mid-Market (51-1000 emp.) 4/2/2024 "A formidable tool for customer support" 4.5/5 What do you like best about Octadesk? It has powerful features making it stand out, innovative tools and advanced functionalities functionalities. It is a simple ans user friendly interface where you can plan, handle and evaluate customer conversations. The initial implementation is automated and offers reasonable pricing thus suitable and supportive to the users. Review collected by and hosted on G2.com. What do you dislike about Octadesk? Sometimes the social networks would randomly disconnect and need to be connected again which can be time consuming. I know with time these instabilities will be improved with the constant updates. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? The interface gives the access to history with interactions with clients allowing us as the organisation offer services as per their requests and not mess up in future relations. It allows the use of gifs, images and videos which helps understand customers better and bring them closer in a charming and fun way. It has helped satisfy our clientele's needs since all their insights are counted and analyzed with high regards. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite VH Vinod H. Software Engineer Chemicals Mid-Market (51-1000 emp.) 3/25/2024 "Octadesk organizes a company’s communication channels." 4.5/5 What do you like best about Octadesk? Since development its development, Octadesk has a reliable customer support, serving consumers fast. Its integration features has included an interacting platform for use by sales team and customers. It has reliable and speedy implementation structures. Review collected by and hosted on G2.com. What do you dislike about Octadesk? Though it is very easy to implement it is very expensive for small and starting businesses. Fully operation of the software requires 3rd party modules which end up slowing down low end computers. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? This software gives a company a central structure to plan and handle customer conversations. This ensures the sales team is focused on making sales rather than phone calls. This software centralizes calls and conversations hence prioritizing and automating what a client should do. It also allows for workflow management, import and export of data, management of data and monitoring prioritization. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite BN Bill N. Systems Developer Information Technology and Services Small-Business (50 or fewer emp.) 1/16/2024 "Convinient and Professional Platform for Multi-Channel Customer Help." 4.5/5 What do you like best about Octadesk? The development of a reliable and outstanding customer desk solution is a feature that the vendor introduced to the company. More so, the creation of a strategic way where sales team and the customer interact is also a merit from the platform. The implementation structures are reliable and speedy. there are accurate customer assistance from the program, and this increases the credibility of business results. Review collected by and hosted on G2.com. What do you dislike about Octadesk? The program creates a suitable formation of customer support, where sales are multiplied through the use of digital scope and reliable business management. More so, the immediate integration with sales support is also a fruitful part that benefits companies. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? This platform ensure there are reliable sales support, where help desk is made suitable and proficient. Besides, the creation of an online communications option, where customer insights are shared and flexible results outlined is also a friendly part. Finally, the development of an AI, where business sales Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RL ravella l. Software Developer Information Technology and Services Small-Business (50 or fewer emp.) 1/19/2024 "The Aggressive and Helpful Solution for Customer Assistance" 4.5/5 What do you like best about Octadesk? Octadesk has established a way that makes every customer insight to be counted, and this resolves many communcitaions challenges easily. The implementation process is fully automated and this brings the required satisfaction in the company set up. The creation of a live bot, with the integration of conversation analytics is also a fruitful part that resolves the many company challenge. The development of a smart access feature that ensure only the authorized customers share their insights is also a merit. Review collected by and hosted on G2.com. What do you dislike about Octadesk? The development of a proper help desk tool has been supported by Octadesk. More so, there is the simplified dashboard that allows companies operate efficiently. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? The establishement of a perfect avenue for communication is something the developer has established. More s, the use of a digital support, where insights are analyzed and ideas shared accordingly is a merit from the software. There are remarkable conversations analysis for businesses. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite FR Fynah R. Systems Administrator Medical Practice Small-Business (50 or fewer emp.) 1/15/2024 "Unmatched SaaS multi-channel platform for service desk, help desk and customer support" 5/5 What do you like best about Octadesk? The features are well developed to help solve issues that a business faces more so those that are customer related. It is easy to implement since it does not consumes a lot of time and you use it immediately . However, non-tech savvy users require orientation so that they get an easy time using it. Helps in collecting and analyzing customers insights and this aids the company in providing informed decisions regarding any matter at hand. The ability to integrate with live chat results in a firm covering a wide customer base concerns Review collected by and hosted on G2.com. What do you dislike about Octadesk? The technique to record every transactions is a huge milestone that helps for better dealing with customers. The ability to organize communication between customer and the business is an added advantage that helps in meeting their needs effectively. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? It helps deal with individual customer case thereby meeting their demands effectively It also helps in internal organizational communication and to resolve any rising issues Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by Octadesk. ### Sea + AI Starting at R$2,972.00 1 Plans Per Month ### River + AI Starting at R$1,542.00 1 Plans Per Month ### Ocean + AI Starting at R$5,172.00 1 Plans Per Month [ View More Pricing Information ](https://www.g2.com/products/octadesk/pricing) ##### ##### Octadesk Features Platform Mobile User Support Customization User, Role, and Access Management Internal Use Customization Content Types Migration Publishing Engagement Omnichannel Conversational Commerce [ View More Features ](https://www.g2.com/products/octadesk/features) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Help Desk](https://www.g2.com/categories/help-desk) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Help Desk](https://www.g2.com/categories/help-desk)[Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What retail task management software works offline for stores with intermittent internet so task completion is not blocked when connectivity drops?](https://www.g2.com/discussions/what-retail-task-management-software-works-offline-for-stores-with-intermittent-internet-so-task-completion-is-not-blocked-when-connectivity-drops)[Is Accenture worth it for UKG consulting services?](https://www.g2.com/discussions/is-accenture-worth-it-for-ukg-consulting-services)[Which lead retrieval apps are the most user-friendly for booth staff who are not technically confident and just need to scan a badge and move on without fumbling with the app?](https://www.g2.com/discussions/which-lead-retrieval-apps-are-the-most-user-friendly-for-booth-staff-who-are-not-technically-confident-and-just-need-to-scan-a-badge-and-move-on-without-fumbling-with-the-app) [What event registration and ticketing software can a small events team set up without paying for an expensive implementation or outside consultant?](https://www.g2.com/discussions/what-event-registration-and-ticketing-software-can-a-small-events-team-set-up-without-paying-for-an-expensive-implementation-or-outside-consultant)[Top tools for creating rolling financial forecasts](https://www.g2.com/discussions/top-tools-for-creating-rolling-financial-forecasts)[Pros and Cons Details](https://www.g2.com/products/octadesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)