--- title: Octadesk Reviews meta\_title: 'Octadesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 66 reviews by the users' company size, role or industry to find out how Octadesk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 66 scale: '5' date\_modified: '2026-08-07' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Octadesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Octadesk but has limited features. Are you part of the Octadesk team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can. * * * Seller [Octadesk](https://www.g2.com/sellers/octadesk) Discussions [Octadesk Community](https://www.g2.com/products/octadesk/discuss) Languages Supported English, Portuguese, Spanish Solution Type All-in-One Overview by Mahara Scholz Show More ## Pricing Pricing provided by Octadesk. ### Sea + AI Starting at R$2,972.00 1 Plans Per Month ### River + AI Starting at R$1,542.00 1 Plans Per Month [ View More Pricing Information ](https://www.g2.com/products/octadesk/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/octadesk/competitors/alternatives) ## User Insights Average based on 66 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Octadesk Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dgaf ](https://www.g2.com/products/dgaf/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Track What Matters ](https://www.g2.com/products/track-what-matters/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More ![joao pedro s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "joao pedro s.") JS joao pedro s. administrador Small-Business (50 or fewer emp.) 5/19/2025 "Octadesk is a good platform" 5/5 What do you like best about Octadesk? I like the amount of things we can do on the platform, use of APIs, etc. Review collected by and hosted on G2.com. What do you dislike about Octadesk? sometimes there is slowness and some bugs in the conversations Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? the use of bots to organize customer service, report on services so we can see where we are failing Review collected by and hosted on G2.com. Show More 10/27/2025 Validated ReviewerSource: OrganicAI Translated ![Larissa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larissa P.") LP Larissa P. Analista de Relacionamento Sênior I Small-Business (50 or fewer emp.) 8/8/2025 "My experience with Octadesk" 4.5/5 What do you like best about Octadesk? I find it an easy-to-access tool and very intuitive in usability. Review collected by and hosted on G2.com. What do you dislike about Octadesk? There could be more features on the platform, especially in the ticket reporting section. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Real-time reports, and the organization of conversation services Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Daniela O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniela O.") DO Daniela O. Analista de folha de pagamento Mid-Market (51-1000 emp.) 5/19/2025 "My experience with Octadesk in employee support" 5/5 What do you like best about Octadesk? I really like the reports that the tool offers, as they help me track the indicators and have a clear view of the performance of the service. Review collected by and hosted on G2.com. What do you dislike about Octadesk? I find the tool a bit rigid. I miss having the autonomy to make adjustments according to the team's needs or our process. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Standardization of service to our employees, ensuring higher quality in interactions. Additionally, the generated indicators help us identify potential gaps and opportunities for improvement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Rodrigo L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo L.") RL Rodrigo L. Head of Sales Small-Business (50 or fewer emp.) 8/8/2025 "Best online customer service platform" 5/5 What do you like best about Octadesk? I have been using Octadesk for over 5 years. I really like the way conversations are organized, the supported platforms, the available features, and the ease of importing bots. The support for the tool is great! Review collected by and hosted on G2.com. What do you dislike about Octadesk? So far, there is nothing I don't like Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Organization of various platforms, distribution of contacts, efficiency in sales, and greater control of my customer base. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Mid-Market (51-1000 emp.) 5/19/2025 "The tool is extremely functional for our service" 5/5 What do you like best about Octadesk? Functionality, ease in building the chatbot Review collected by and hosted on G2.com. What do you dislike about Octadesk? It lacks a bit more visual, a better frontend Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Speeding up our customer service Review collected by and hosted on G2.com. Show More 10/27/2025 Current UserValidated ReviewerSource: OrganicAI Translated ![Leonardo D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonardo D.") LD Leonardo D. Gerente de suporte Mid-Market (51-1000 emp.) 8/8/2025 "Practical, versatile, and functional" 5/5 What do you like best about Octadesk? Layout and functionalities that really work. Review collected by and hosted on G2.com. What do you dislike about Octadesk? Track feedback that we recorded on the platform Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Agility in service, flow of live demands Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Joyce M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joyce M.") JM Joyce M. CX Small-Business (50 or fewer emp.) 5/19/2025 "Innovation" 4/5 What do you like best about Octadesk? I like the structure of the platform, I find it very easy and quite didactic for learning. Review collected by and hosted on G2.com. What do you dislike about Octadesk? There could be more features on the platform, I know it involves numerous teams, budget, etc., but it would greatly benefit the customers. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? The issue of including the SLA rule is helping a lot. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Vinicius T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinicius T.") VT Vinicius T. Coordenador de suporte Small-Business (50 or fewer emp.) 5/19/2025 "Practical and modern tool, it precisely meets the support segment of a software house." 4.5/5 What do you like best about Octadesk? Multiplatform access is essential these days, with the cellphone I control everything that is happening. Review collected by and hosted on G2.com. What do you dislike about Octadesk? Some tools, like WOZ, still become expensive. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Solve the problem of serving customers on a single channel, centralizing everything in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 10/27/2025 "Practicality in Service, But Needs to Fix Bugs" 4/5 What do you like best about Octadesk? Give practicality to talk with the client Review collected by and hosted on G2.com. What do you dislike about Octadesk? Octa has many unexpected bugs, which means we have to contact support. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? The relationship with the customer Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Ana Paula B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana Paula B.") AB Ana Paula B. Coordenador de CX Mid-Market (51-1000 emp.) 5/19/2025 "Complete experience" 5/5 What do you like best about Octadesk? Autonomy to organize the flows and processes. Review collected by and hosted on G2.com. What do you dislike about Octadesk? Support is often delayed, not only in response but also in resolution. The unstable platform presents many slowdowns. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? optimization and service Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ## Pricing Options Pricing provided by Octadesk. ### Sea + AI Starting at R$2,972.00 1 Plans Per Month ### River + AI Starting at R$1,542.00 1 Plans Per Month ### Ocean + AI Starting at R$5,172.00 1 Plans Per Month [ View More Pricing Information ](https://www.g2.com/products/octadesk/pricing) ##### ##### Octadesk Features Platform Mobile User Support Customization User, Role, and Access Management Internal Use Customization Content Types Migration Publishing Engagement Omnichannel Conversational Commerce [ View More Features ](https://www.g2.com/products/octadesk/features) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Help Desk](https://www.g2.com/categories/help-desk) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Help Desk](https://www.g2.com/categories/help-desk)[Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What retail task management software works offline for stores with intermittent internet so task completion is not blocked when connectivity drops?](https://www.g2.com/discussions/what-retail-task-management-software-works-offline-for-stores-with-intermittent-internet-so-task-completion-is-not-blocked-when-connectivity-drops)[Is Accenture worth it for UKG consulting services?](https://www.g2.com/discussions/is-accenture-worth-it-for-ukg-consulting-services)[Which lead retrieval apps are the most user-friendly for booth staff who are not technically confident and just need to scan a badge and move on without fumbling with the app?](https://www.g2.com/discussions/which-lead-retrieval-apps-are-the-most-user-friendly-for-booth-staff-who-are-not-technically-confident-and-just-need-to-scan-a-badge-and-move-on-without-fumbling-with-the-app) [What event registration and ticketing software can a small events team set up without paying for an expensive implementation or outside consultant?](https://www.g2.com/discussions/what-event-registration-and-ticketing-software-can-a-small-events-team-set-up-without-paying-for-an-expensive-implementation-or-outside-consultant)[Top tools for creating rolling financial forecasts](https://www.g2.com/discussions/top-tools-for-creating-rolling-financial-forecasts)[Pros and Cons Details](https://www.g2.com/products/octadesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)