--- title: Octadesk Reviews meta\_title: 'Octadesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 66 reviews by the users' company size, role or industry to find out how Octadesk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 66 scale: '5' date\_modified: '2026-08-07' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Octadesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Octadesk but has limited features. Are you part of the Octadesk team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can. * * * Seller [Octadesk](https://www.g2.com/sellers/octadesk) Discussions [Octadesk Community](https://www.g2.com/products/octadesk/discuss) Languages Supported English, Portuguese, Spanish Solution Type All-in-One Overview by Mahara Scholz Show More ## Pricing Pricing provided by Octadesk. ### Sea + AI Starting at R$2,972.00 1 Plans Per Month ### River + AI Starting at R$1,542.00 1 Plans Per Month [ View More Pricing Information ](https://www.g2.com/products/octadesk/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/octadesk/competitors/alternatives) ## User Insights Average based on 66 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Octadesk Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dgaf ](https://www.g2.com/products/dgaf/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Track What Matters ](https://www.g2.com/products/track-what-matters/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More ![Vinicius T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinicius T.") VT Vinicius T. Gerente de Atendimento Small-Business (50 or fewer emp.) 8/8/2025 "Complete platform" 4.5/5 What do you like best about Octadesk? Ease of use, chatbox allowing a wide range of implementations, allowing easy use via app or browser, and most importantly, adding to our own system. Review collected by and hosted on G2.com. What do you dislike about Octadesk? A somewhat high cost for the use of WOZ / artificial intelligence. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Integrate chat via WhatsApp with support tickets, smoothly. Review collected by and hosted on G2.com. Show More 10/27/2025 Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 2/13/2026 "Impressive organization and speed" 5/5 What do you like best about Octadesk? of the organization and fast speed that it has Review collected by and hosted on G2.com. What do you dislike about Octadesk? Sometimes when opening a ticket, the information disappears and you need to reload the page. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? organization of contacts and demands Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Natan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natan S.") NS Natan S. Analista de suporte de TI Enterprise (\> 1000 emp.) 5/19/2025 "We changed our service for the better, improving the quality and response for our customers." 5/5 What do you like best about Octadesk? Integration via API, Automation via Bot, and omnichannel functionalities Review collected by and hosted on G2.com. What do you dislike about Octadesk? I think the only point that could be improved is to provide more details in the chat API. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? He resolves contact with clients and internal employees, making everything more agile and automated. Review collected by and hosted on G2.com. Show More 10/27/2025 Current UserValidated ReviewerSource: OrganicAI Translated ![Kaique O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaique O.") KO Kaique O. Business Analytics Small-Business (50 or fewer emp.) 10/27/2025 "Evaluation" 5/5 What do you like best about Octadesk? I really like the UX of the platform, and because it is a complete tool with an affordable cost. Review collected by and hosted on G2.com. What do you dislike about Octadesk? the platform has a certain instability Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? screening of service and agility in the exchange flow Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Daniel Pereira R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel Pereira R.") DR Daniel Pereira R. After sales Small-Business (50 or fewer emp.) 2/13/2026 "Vey helpfull to make a strong relationship wiht our customers." 4.5/5 What do you like best about Octadesk? Centralization of services and user-friendly. Review collected by and hosted on G2.com. What do you dislike about Octadesk? Help support is very diffiicult and slow. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? After sales. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Lugyana L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lugyana L.") LL Lugyana L. Coordenadora de Operação/implantação e Relacionamento Mid-Market (51-1000 emp.) 8/8/2025 "Transformation" 4.5/5 What do you like best about Octadesk? I like the practicality of viewing social networks through conversations, in addition to the entire structure that is easy to configure, a system that is not rigid at all. Review collected by and hosted on G2.com. What do you dislike about Octadesk? We still haven't been able to adapt to some limitations regarding configurations, and we don't have a real-time chat that doesn't cost our credits. We had this on the previous platform and it was used a lot. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Customer service Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Bruno Loiola A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruno Loiola A.") BA Bruno Loiola A. Coordenador Comercial Mid-Market (51-1000 emp.) 10/27/2025 "Artificial Intelligence and Impeccable Service" 5/5 What do you like best about Octadesk? I really like artificial intelligence and the chatbot, as well as the service. Review collected by and hosted on G2.com. What do you dislike about Octadesk? Nothing, it is very complete. It meets the needs well. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Customer service, API integrations Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Jean S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean S.") JS Jean S. Analista de Qualidade Mid-Market (51-1000 emp.) 10/27/2025 "I love the Dynamics of Automated Messages" 5/5 What do you like best about Octadesk? Dynamics of automated messages, where it facilitates communication Review collected by and hosted on G2.com. What do you dislike about Octadesk? Satisfaction assessment because there are only two options. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Communication with customers regarding product quality. Facilitate Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Ana B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana B.") AB Ana B. Customer Succes Small-Business (50 or fewer emp.) 10/27/2025 "Excellent Automation and Chatbot, Reports Can Improve" 4/5 What do you like best about Octadesk? Flow facilitation, chatbot, and automation Review collected by and hosted on G2.com. What do you dislike about Octadesk? Reports can be more complete..... Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Help with artificial intelligence, SLA, and NPS Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 10/27/2025 "Efficient Organization with AI, But Credit Consumption Can Improve" 4.5/5 What do you like best about Octadesk? The way we can organize the system of service and tickets and how the help of artificial intelligence has improved our results. Review collected by and hosted on G2.com. What do you dislike about Octadesk? The issue of credits, I believe, could improve the way of consumption. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Providing efficient support with the platform's chatbot and AI. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ## Pricing Options Pricing provided by Octadesk. ### Sea + AI Starting at R$2,972.00 1 Plans Per Month ### River + AI Starting at R$1,542.00 1 Plans Per Month ### Ocean + AI Starting at R$5,172.00 1 Plans Per Month [ View More Pricing Information ](https://www.g2.com/products/octadesk/pricing) ##### ##### Octadesk Features Platform Mobile User Support Customization User, Role, and Access Management Internal Use Customization Content Types Migration Publishing Engagement Omnichannel Conversational Commerce [ View More Features ](https://www.g2.com/products/octadesk/features) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Help Desk](https://www.g2.com/categories/help-desk) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Help Desk](https://www.g2.com/categories/help-desk)[Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What retail task management software works offline for stores with intermittent internet so task completion is not blocked when connectivity drops?](https://www.g2.com/discussions/what-retail-task-management-software-works-offline-for-stores-with-intermittent-internet-so-task-completion-is-not-blocked-when-connectivity-drops)[Is Accenture worth it for UKG consulting services?](https://www.g2.com/discussions/is-accenture-worth-it-for-ukg-consulting-services)[Which lead retrieval apps are the most user-friendly for booth staff who are not technically confident and just need to scan a badge and move on without fumbling with the app?](https://www.g2.com/discussions/which-lead-retrieval-apps-are-the-most-user-friendly-for-booth-staff-who-are-not-technically-confident-and-just-need-to-scan-a-badge-and-move-on-without-fumbling-with-the-app) [What event registration and ticketing software can a small events team set up without paying for an expensive implementation or outside consultant?](https://www.g2.com/discussions/what-event-registration-and-ticketing-software-can-a-small-events-team-set-up-without-paying-for-an-expensive-implementation-or-outside-consultant)[Top tools for creating rolling financial forecasts](https://www.g2.com/discussions/top-tools-for-creating-rolling-financial-forecasts)[Pros and Cons Details](https://www.g2.com/products/octadesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)