--- title: Octadesk Reviews meta\_title: 'Octadesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 66 reviews by the users' company size, role or industry to find out how Octadesk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 66 scale: '5' date\_modified: '2026-08-07' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Octadesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Octadesk but has limited features. Are you part of the Octadesk team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can. * * * Seller [Octadesk](https://www.g2.com/sellers/octadesk) Discussions [Octadesk Community](https://www.g2.com/products/octadesk/discuss) Languages Supported English, Portuguese, Spanish Solution Type All-in-One Overview by Mahara Scholz Show More ## Pricing Pricing provided by Octadesk. ### Sea + AI Starting at R$2,972.00 1 Plans Per Month ### River + AI Starting at R$1,542.00 1 Plans Per Month [ View More Pricing Information ](https://www.g2.com/products/octadesk/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/octadesk/competitors/alternatives) ## User Insights Average based on 66 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Octadesk Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dgaf ](https://www.g2.com/products/dgaf/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Track What Matters ](https://www.g2.com/products/track-what-matters/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More DO Daniela O. Coordenadora de Atendimento Mid-Market (51-1000 emp.) 10/27/2025 "Efficient Organization, But Human Support Needs Improvement" 5/5 What do you like best about Octadesk? I like the convenience and organization of having all the services in one place, which greatly facilitates the tracking of conversations and the management of requests. Review collected by and hosted on G2.com. What do you dislike about Octadesk? Support could be better. The AI doesn't always resolve the doubts and it's difficult to get assistance from a human representative. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Octadesk helps centralize all service interactions in a single channel, which facilitates tracking conversations, managing tickets, and organizing the routine. This makes service faster and more standardized, as well as allowing a clear history of interactions with employees and candidates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") CR Verified User in Retail Small-Business (50 or fewer emp.) 2/13/2026 "Ortiz. Octadesk for me has an easy usability." 4/5 What do you like best about Octadesk? From the layout and design. I can easily find what I want. Review collected by and hosted on G2.com. What do you dislike about Octadesk? He only has the filter mode to find what I want. There is no function or way to keep my contacts suspended so that it's quick to find. Imagine having some buttons with titles like "Clients," "Leads," or some category like "Closed" or "awaiting payment." Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Conversation flow and roulette with the consultants. Make everything simpler. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Luana S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luana S.") LS Luana S. Analista de suporte Small-Business (50 or fewer emp.) 2/13/2026 "Octa, the complete service system." 5/5 What do you like best about Octadesk? Clean visual, the system is very complete with information. Review collected by and hosted on G2.com. What do you dislike about Octadesk? Sometimes when I save a ticket, I lose some information, which delays the work. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Whenever a problem arises, we are very well attended by the support team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Bruno .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruno .") B Bruno . Analista de Onboarding Small-Business (50 or fewer emp.) 2/13/2026 "Open tickets via chat and organize urgencies with ease" 5/5 What do you like best about Octadesk? Be able to open tickets from customer chats and organize them by levels of urgency. Review collected by and hosted on G2.com. What do you dislike about Octadesk? Sometimes it takes a while to load the assigned conversation filters Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Organization of demands and resolution priorities Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Alternative Medicine](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Medicine") AA Verified User in Alternative Medicine Small-Business (50 or fewer emp.) 8/8/2025 "Practical and efficient experience with Octadesk" 5/5 What do you like best about Octadesk? Octadesk offers an intuitive and easy-to-navigate interface, making it easier to track tickets and communicate with customers. The automation features and integration with other channels greatly speed up service, ensuring more organization and productivity in daily operations. Additionally, it enables the use of artificial intelligence and chatbots to facilitate service. Review collected by and hosted on G2.com. What do you dislike about Octadesk? Although it is very efficient, at times the loading of pages can be a bit slow, especially when there is a large volume of data. Additionally, it would be interesting to have more customization options in the reports to meet specific analysis needs. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Customer service. It helps me a lot with the unification of all the company's departments under the same number. Review collected by and hosted on G2.com. Show More 10/27/2025 Current UserValidated ReviewerSource: OrganicAI Translated FP Fernanda P. Líder de Suporte e CS Small-Business (50 or fewer emp.) 10/27/2025 "Transcription and AI facilitate service, but feedback on suggestions is lacking" 4.5/5 What do you like best about Octadesk? The ability to transcribe audio and the use of WOZ, an artificial intelligence, have been very useful for our customer service team, as they help the representatives respond to customers more accurately. Review collected by and hosted on G2.com. What do you dislike about Octadesk? We cannot get feedback, nor do we know at what stage the improvement suggestions we sent are. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? The company did not yet have customer service via WhatsApp, and the ease of audio transcription, in addition to the AI integrated with WOZ, were important differentiators. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Angelica C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angelica C.") AC Angelica C. Coordenadora de atendimento Small-Business (50 or fewer emp.) 10/27/2025 "Modern and Efficient Communication with Octa, Despite Occasional Instabilities" 5/5 What do you like best about Octadesk? The octa presents a modern proposal for corporate communication. Its differential lies in the integration with intelligent chatbots and artificial intelligence tools, which automate processes and optimize interaction between teams, clients, and partners. The distribution of conversations that I use in my workplace is very precise and is an essential tool nowadays. Review collected by and hosted on G2.com. What do you dislike about Octadesk? I believe only when there are instabilities in the system. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Various. Mainly effective interaction with our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources Mid-Market (51-1000 emp.) 10/27/2025 "Personalized service" 4.5/5 What do you like best about Octadesk? The main advantage of Octadesk lies in its chatbot, which offers various tools to customize customer service. This significantly contributes to improving both the quality and efficiency of the service provided. Review collected by and hosted on G2.com. What do you dislike about Octadesk? A negative point of Octadesk is that, when sending messages through mass dispatch, you can only access the conversation history after the user interacts. This makes it difficult to fully track the conversation history. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? The chatbot functions as a service filter, allowing me to direct support more appropriately according to each customer's needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Alesson Ribeiro d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alesson Ribeiro d.") AD Alesson Ribeiro d. Coordenador Mid-Market (51-1000 emp.) 10/27/2025 "Easy Integration and Useful AI, But Crashes After Prolonged Use" 5/5 What do you like best about Octadesk? What pleases me the most is the fact that I have a chatbot that I can easily integrate into my platforms, such as a website, and in addition, having Woz, being an artificial intelligence that helps a lot in daily life. Review collected by and hosted on G2.com. What do you dislike about Octadesk? Crashes and freezes, especially after a long session of use. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Approach customers with our IT solutions Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated LL Lorenzo L. managing partner Small-Business (50 or fewer emp.) 10/27/2025 "Practical and Easy to Use" 4.5/5 What do you like best about Octadesk? the practicality in using the tools, is very easy! Review collected by and hosted on G2.com. What do you dislike about Octadesk? Not that I don't like it, but I feel like there's a missing feature to trigger the idle client. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? the fact of centralizing all conversations from different channels in a single tool, mass sending of campaigns and a boots automation studio. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by Octadesk. ### Sea + AI Starting at R$2,972.00 1 Plans Per Month ### River + AI Starting at R$1,542.00 1 Plans Per Month ### Ocean + AI Starting at R$5,172.00 1 Plans Per Month [ View More Pricing Information ](https://www.g2.com/products/octadesk/pricing) ##### ##### Octadesk Features Platform Mobile User Support Customization User, Role, and Access Management Internal Use Customization Content Types Migration Publishing Engagement Omnichannel Conversational Commerce [ View More Features ](https://www.g2.com/products/octadesk/features) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Help Desk](https://www.g2.com/categories/help-desk) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Help Desk](https://www.g2.com/categories/help-desk)[Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What retail task management software works offline for stores with intermittent internet so task completion is not blocked when connectivity drops?](https://www.g2.com/discussions/what-retail-task-management-software-works-offline-for-stores-with-intermittent-internet-so-task-completion-is-not-blocked-when-connectivity-drops)[Is Accenture worth it for UKG consulting services?](https://www.g2.com/discussions/is-accenture-worth-it-for-ukg-consulting-services)[Which lead retrieval apps are the most user-friendly for booth staff who are not technically confident and just need to scan a badge and move on without fumbling with the app?](https://www.g2.com/discussions/which-lead-retrieval-apps-are-the-most-user-friendly-for-booth-staff-who-are-not-technically-confident-and-just-need-to-scan-a-badge-and-move-on-without-fumbling-with-the-app) [What event registration and ticketing software can a small events team set up without paying for an expensive implementation or outside consultant?](https://www.g2.com/discussions/what-event-registration-and-ticketing-software-can-a-small-events-team-set-up-without-paying-for-an-expensive-implementation-or-outside-consultant)[Top tools for creating rolling financial forecasts](https://www.g2.com/discussions/top-tools-for-creating-rolling-financial-forecasts)[Pros and Cons Details](https://www.g2.com/products/octadesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)