The transcipt and the timestamp is helpful. Review collected by and hosted on G2.com.

The transcript was not completed or cut. Review collected by and hosted on G2.com.

The fact that their team takes care of the code behind the speech analytics tool. We just input the phrases and they take care of the rest. Previously we had to input the syntax code ourselves which was a hassle. Review collected by and hosted on G2.com.

The advanced moments not having the ability to use timing to pull the exact language we need and they lack the "not near" logic to avoid specific phrases linked to other words. Review collected by and hosted on G2.com.

It is easy to track an agent's call and use that call to coach the agent on how to better the next call. It helps with training and coaching. Review collected by and hosted on G2.com.

I do not have dislikes. I find it very easy, which makes my job easy. Review collected by and hosted on G2.com.

This tool helps flag comments in an employee's call for managers to review and provide feedback. Review collected by and hosted on G2.com.

Sometimes there are errors in what the tool flags. Review collected by and hosted on G2.com.

I really like Observe.AI because it is very helpful to my daily work and it conserves my time to finish my task. It can also be a reliable source of data that inlines to my work nature. Review collected by and hosted on G2.com.

Since using Observe.Ai in this new updated version I think there is no dislikes for me to share. Last time I'd raise a suggestion about their security method and after the suggestion they fixed it as soon as possible and now I really have no issues encountered using this very good flatform. Review collected by and hosted on G2.com.

Observe.AI allows me to listen to and evaluate phone calls. Review collected by and hosted on G2.com.

The long list of filters on the call page can be too much. It would be helpful to save/highlight the four filters I use. Review collected by and hosted on G2.com.

What I like best in Observe.AI is that it is a user-friendly tool. It is very convenient to use and everything is accessible. Overall, It is a great tool to use. Review collected by and hosted on G2.com.

I don't have any dislikes in this tool, however, I am still struggling in looking for the call backs, but I believe that learning to use the tool will help me navigate the tool effectively. Review collected by and hosted on G2.com.

I like that Observe.AI has the scripting of the call. It is very well managed and very efficient. i like the format of the whole app in itself. How it is placed and displayed. I like how the app also presents the calls and evaluations on the buttons. It also allows us to analyze dta and check our work. Another great thing about this app that i really like is that it allows us to edit the submitted form even tho it has already been submitted. I like that it is also so easy to access and use. They really did a number of great things on this app. Very useful and helpful. I also really like how the calls scrpting has call tags as well. it shows the conversation shown on the Tags it is under. This helps us find what we need and be able to be more efficient in our work. I also like that every part of the call scripting has already been organized into a paragraph basing on the Call Tags it is under. Review collected by and hosted on G2.com.

To be honest although everything was all really good with this app (Observe.AI) the only thing that i would highly recommend is for it to have the callback present on the data as well. It is very dishearthening when we cant find the rest of the call prersent on the cll. There are timses when a call isnt complete on one call Id so we need to find the other call between the agent and the shopper. It is very disadvantageous when it isnt included. I also found that while ive been using Observe.AI that it actualy sometimes do not present the whole entirety of the call and is missing some data and the some recording in iut. This makes it a little frustrating to use. Honestly these are really big issues but it can be fixed hopefully. I dont like that ill have to open another app to finish my work because Observe.AI isn't capable of meeting my needs. But then again this only happens sometimes on the call. But as quality auditors, it would really be better is everything was already completed and there arent anything missing on the calls. Review collected by and hosted on G2.com.

Observe.ai is very helpful when it comes to evaluating calls especially it has a transcriptions and it is a user friendly, easy to access compared to other tool we used. Review collected by and hosted on G2.com.

Sometimes observe.ai is not accurate in terms of timestamp and the captcha is difficult to answer, it always says error even you selected the correct one, and when it comes to transcription of numbers, for me it is better if its a digit not in words. Review collected by and hosted on G2.com.

The information I get from observe for coaching has made my outbound department grow. I never was able to get the information I had without manually listening to 100's of calls that I did not have time for. This gives me more time for other things. Review collected by and hosted on G2.com.

Not being able to edit auto-submit, but Observe will have this feature by quarter 1, which is exciting! Review collected by and hosted on G2.com.