Works efficiently, captures thought and reliable. Review collected by and hosted on G2.com.

Some of the statement/words are inaccurate. Review collected by and hosted on G2.com.

This is the perfect combination of "google" for your conversations, monthly trends and automated scoring.

Evaluation, coaching and calibration tool. Total package for all stakeholders.

Product is always evolving! Review collected by and hosted on G2.com.

Some keywords and customizations can be tough to get dialed in. (keywords that are business specific like products, phrases, etc.) Initial transcription intelligence and setup is better with experience and takes time- though worth it!

Reporting fetaure ahs a learning curve, though is very robust. Review collected by and hosted on G2.com.

What I like best with Observe.ai is that it's easy to understand and use. Review collected by and hosted on G2.com.

What I don't like is that sometimes it lags when analyzing big data. Review collected by and hosted on G2.com.

Observe.ai is a game-changer for call center teams. The platform's AI-driven insights provide invaluable feedback, enabling agents to improve performance and enhance customer satisfaction. Its intuitive interface and powerful analytics make it easy to identify trends, coach effectively, and ensure compliance. A must-have tool for any organization looking to optimize their customer interactions. Review collected by and hosted on G2.com.

Limitations when it comes to creating dashboard Review collected by and hosted on G2.com.

Ease of use,Frequency of use and there are multiple features Review collected by and hosted on G2.com.

No available screen recording on the tool Review collected by and hosted on G2.com.

Easily to track the audits and provides suggested summary/information. Review collected by and hosted on G2.com.

Sometime, the verbatim in the calls is not accurate. Review collected by and hosted on G2.com.

The verbatim are visible and we can snip it for audits that needs such document attachements Review collected by and hosted on G2.com.

some inaccurate words that don't match what mentioned by the caller Review collected by and hosted on G2.com.

The tool itself is extremely easy to navigate and quick to pick up. The team were able to adjust to using it daily with minimal training needed. Review collected by and hosted on G2.com.

There are limitiations to the information you can pull through custom reports. It seems that a lot of infomration is stored within the system, but its not always easy to access this through the reporting suite. Review collected by and hosted on G2.com.

The reporting and analyzed tab of the tool is outstanding. Review collected by and hosted on G2.com.

I cant think of anything that I dislike on the tool. Though it could have been better if we can save the filters search that the user created so they dont need to filter again same data every time they need to log in. Review collected by and hosted on G2.com.

Analysis dashboard, Moments, QA form Automation, knowledge AI, RTAA and coaching AI Review collected by and hosted on G2.com.

Not being able to modify existing form/s, not customizable interface Review collected by and hosted on G2.com.