The information I get from observe for coaching has made my outbound department grow. I never was able to get the information I had without manually listening to 100's of calls that I did not have time for. This gives me more time for other things. Review collected by and hosted on G2.com.

Not being able to edit auto-submit, but Observe will have this feature by quarter 1, which is exciting! Review collected by and hosted on G2.com.

What I’m amazed about this tool and makes it beneficial because it’s a one in all tool. From the recorded call down to the transcription to the evaluation form all in one and you could multi task it even not using other window. All in one screen and your work is done flawlessly. It really helps me to evaluate the calls more accurately and more define. The words that we are confused on the calls are transcribe which help us to see and evaluate accurately. Review collected by and hosted on G2.com.

The only thing that I can say that I dislike about the tool are the late data’s and unfished complete call flow (not including callback). This somehow delays our OAI uploads and sometimes weeks it takes for the data to be upload. But this happens often so considerable. Review collected by and hosted on G2.com.

Observe.AI is indeed helpful because it covers more important details in one tool. It basically help reviewers utilize the tool. And I like how they covers broad idea. Review collected by and hosted on G2.com.

I dislike how some important details are not in the call. The most important thing in a call is a correct spectrum of detailed organized transcript of a recorded call. The more we venture into the usage of the tool, we encounter problems like some of the data are missing, the call content, and most especially some other needed details to help reviewers like us. The tool needs some adjustment for beautification in order to really make the best outcome in reviewing a call. Review collected by and hosted on G2.com.

I love the statistics of the program. It is very organized and user friendly. The user interface is relatively easy to follow and has many recordings to help you get better at your job. Review collected by and hosted on G2.com.

That the program isn't always accurate; when looking back at reviews, the program does not always gets the words spoken correctly. Review collected by and hosted on G2.com.

The helpful filters and tools that make it easier to find the calls I need to find. Review collected by and hosted on G2.com.

i dislike that when i go to evaluation and go back to calls i have to reset my filters, Review collected by and hosted on G2.com.

The most helpful about observe.ai is that helps businesses boost agents performance by checking their work and giving feedback that leads to a better customner service experience. Review collected by and hosted on G2.com.

The least helpful about observe.ai is that it lacks a little bit of options like putting N/A instead of the real reason of the mark down. Also, sometimes the transcrip of the call is cut. Review collected by and hosted on G2.com.

observe.ai is helpful when ti comes to evaluating calls if assurance is not available and also most of the calls are evaluated in observe.ai We help Contact Centres optimize customer, agent and user experience to ultimately thrive. The all-in-one quality assurance and improvement platform. Review collected by and hosted on G2.com.

dislike about observer.ai is sometimes the evaluated time is not complete. aims to address this challenge by enabling customer-facing teams to gather more complete data into customer needs Review collected by and hosted on G2.com.

One of the important thing with observe.ai is that it comes with transcriptions that helps your work easier in terms of locating the important discussions of the plan the agent is offering to the beneficiary. Review collected by and hosted on G2.com.

The least helpful with observe.ai is that some of the transcripts are not accurate and some of the lines of the agent are missing. Also other contacts IDs that must be audited are not yet uploaded but other than that, it really helps a lot. Review collected by and hosted on G2.com.

The ease of use is unmatched. I have worked on more complex platforms, Observe.AI does the heavy lifting for you so you can focus on the insights. Review collected by and hosted on G2.com.

Some parts of the platform are not as mature as others. I do not like the lack of repeat call journeys, customizable moments, and customizable proximities. Review collected by and hosted on G2.com.

The easy navigation and the convenience. I've been using different platforms throughout the years but Observe.ai for me is the best. It helps us users do our job efficiently. Easy logging in is also one of the best parts for me. Review collected by and hosted on G2.com.

Almost all the suggested answers were wrong. Our task is to evaluate calls from our agent and some of the suggested evaluations from Observe.ai were incorrect so we must put some notes on why we choose otherwise. Review collected by and hosted on G2.com.