--- title: Observe.AI Reviews meta_title: 'Observe.AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 261 reviews by the users' company size, role or industry to find out how Observe.AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 261 scale: '5' date_modified: '2026-08-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Observe.AI Reviews **Vendor:** Observe.AI **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.6/5.0 **Total Reviews:** 261 ## About Observe.AI Observe.AI is an advanced AI Agents platform specifically designed to enhance customer experience (CX) by enabling organizations to provide faster, smarter, and more efficient customer service at scale. This innovative solution allows businesses to deploy specialized AI agents that autonomously manage tasks throughout the entire customer experience lifecycle. From engaging in customer conversations to supporting frontline teams and optimizing operational workflows, Observe.AI streamlines processes to meet the demands of modern customer service. Targeted at businesses seeking to improve their customer interactions, Observe.AI is particularly beneficial for organizations that handle high volumes of customer inquiries and require consistent, high-quality service. The platform is suitable for various industries, including e-commerce, healthcare, and technology, where customer satisfaction is paramount. By leveraging AI agents, companies can ensure that their customer service operations are not only efficient but also capable of adapting to the dynamic needs of their clientele. Each AI agent within the Observe.AI platform is purpose-built for specific roles, equipped with the ability to understand context, make informed decisions, and take appropriate actions. This functionality allows organizations to enhance resolution speeds and elevate service quality while simultaneously reducing operational costs. By automating routine tasks, Observe.AI empowers frontline teams to concentrate on higher-value work, fostering a more productive and engaged workforce. The platform's CX-native foundation ensures seamless integration with existing systems and processes, making it easier for businesses to implement and scale their customer service operations. Observe.AI has successfully collaborated with global brands such as DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, demonstrating its capability to improve customer satisfaction and boost productivity across diverse sectors. By delivering consistent and scalable performance in every customer interaction, Observe.AI stands out as a comprehensive solution for organizations looking to elevate their customer experience strategy. In summary, Observe.AI offers a robust framework for organizations aiming to enhance their customer service capabilities through the deployment of intelligent AI agents. By focusing on specialized roles and continuous improvement, the platform not only optimizes operational efficiency but also drives better outcomes for both customers and businesses alike. ## Observe.AI Pros & Cons **What users like:** - Users value the **ease of use** of Observe.AI, streamlining tasks and enhancing overall efficiency. (26 reviews) - Users value the **efficiency** of Observe.AI, which streamlines agent evaluation and enhances customer interactions effortlessly. (20 reviews) - Users find Observe.AI's **helpful features** enhance call analysis, streamline coaching, and improve collaboration significantly. (19 reviews) - Users appreciate the **advanced AI capabilities** of Observe.AI, enhancing coaching efficiency and improving agent performance. (16 reviews) - Users appreciate the **advanced coaching features** of Observe.AI, enhancing agent performance through intelligent insights and suggestions. (16 reviews) - Users value the **high accuracy** of Observe.AI, enhancing both call evaluations and customer interactions effectively. (15 reviews) - Users value the **advanced analytics** capabilities of Observe.AI, enhancing business development and providing deeper insights. (10 reviews) - Evaluation Process (10 reviews) - Conversations Management (9 reviews) - Innovation (8 reviews) **What users dislike:** - Users report **accuracy issues** with Observe.AI, noting incomplete transcripts and inconsistencies in detected keywords. (16 reviews) - Users experience **inaccuracy in transcriptions** with Observe.AI, leading to confusion and incomplete information from calls. (15 reviews) - Users face **inaccurate data analysis** with Observe.AI, leading to ineffective customer interactions and lost trust in the service. (12 reviews) - Users report encountering **call issues** with Observe.AI, including missed captures and poor audio clarity affecting performance. (7 reviews) - Users find the **missing features** of Observe.AI frustrating, limiting their ability to effectively manage and analyze data. (7 reviews) - Learning Curve (5 reviews) - Limited Features (5 reviews) - Accent Recognition (4 reviews) - AI Performance (4 reviews) - Inadequate AI Capabilities (4 reviews) ## Observe.AI Reviews ### 1. Observe ai is a great tool for us to be more skillful and enhance our abilities in auditing. **Rating:** 5.0/5.0 stars **Reviewed by:** Selah T. | Quality Assurance Auditor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Observe.AI?** It has an accurate transcript and has a good audio quality. **What do you dislike about Observe.AI?** Nothing in observe ai which I dislike because everything is perfect and precise. **Recommendations to others considering Observe.AI:** My advice for people who wants to use observe .ai is to read the terms and policies patiently and follow them in order to have a smooth transactions. **What problems is Observe.AI solving and how is that benefiting you?** It benefits me in a way that my work is getting easier and very smooth to use. ### 2. My survey to observe ai **Rating:** 5.0/5.0 stars **Reviewed by:** radka nathalia v. | Assistant Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Observe.AI?** the script is so helpful during evaluating.. without script its so hard to listen to the call when evaluating **What do you dislike about Observe.AI?** i dont have dislikes about the observe ai, the program is so helpful to us. **What problems is Observe.AI solving and how is that benefiting you?** when im using the observe ai, it hepls me a lot because when i am listening to the call i also use the transcription so that my work will be fast. ### 3. Observe.AI is easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Observe.AI?** The fact that Observe.Ai has a play button that you can easily click whenever you want to jump to a specific timestamp. **What do you dislike about Observe.AI?** The transcription is not accurate and often times words are different from what the speaker is saying. **Recommendations to others considering Observe.AI:** Observe.AI can be access easily and can make your work a lot better. This tool can help me evaluate my assigned work load more conviniently. **What problems is Observe.AI solving and how is that benefiting you?** Observe.AI helps me with my work and it is more convenient for me to use this tool. ### 4. GREAT APPLICATION FOR COACHING **Rating:** 5.0/5.0 stars **Reviewed by:** stacie m. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Observe.AI?** the ability to access any and all of the sales reps calls at anytime of the day. to be able to coach my team and give them feedback **What do you dislike about Observe.AI?** i find it very very easy to use and have no problem figuring it out if i have to **Recommendations to others considering Observe.AI:** I love this for the employees - just to have feedback for them - to protect our employees as well **What problems is Observe.AI solving and how is that benefiting you?** coaching my team to success - making sure they are following the process ### 5. Easy to use & helped drive results **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Vice President of Customer Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Observe.AI?** User Friendly Product that has help drive quality improvements with my call center staff and saved hours of monitoring calls manually allowing us to identify key areas to focus improvement efforts on. **What do you dislike about Observe.AI?** Need to line up the correct experienced resources from the start of the project. **What problems is Observe.AI solving and how is that benefiting you?** Identifies short comings and missed script opportunities to coach agents on quickly. ### 6. The tool Observe.Ai is very convenient to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Arthuro G. | Quality Assurance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Observe.AI?** Eventhough this tool has not yet become our primary tool but I already can foresee that it will make our work easier since two of our tools are combined in it. **What do you dislike about Observe.AI?** So far I don't see anything unlikely about the tool infact I can't wait already for this tool to become our primary tool. **Recommendations to others considering Observe.AI:** Don't hesitate to use the tool, it's easy to use. **What problems is Observe.AI solving and how is that benefiting you?** Since our job is evaluating calls it is much convenient for us if the calls that we evaluate have transcriptions and this tool is catering that feature which makes it nice to use. ### 7. Quick and Efficient Coaching Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mandel V. | Medicare Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Observe.AI?** Transcript of actual call. Ease to fast forward and rewind. **What do you dislike about Observe.AI?** No Call ID for seperate SM Coaching Tracker, No date of call **What problems is Observe.AI solving and how is that benefiting you?** Solving the inability to find leverage Items to coach ### 8. Unrivaled levels of insight to our customer interactions! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Senior Product Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Observe.AI?** The best aspect of Observe.AI for our business is the ability for us to review 100% of our customer interactions. This has not only allowed us to coach and develop our agents but also enhance our SOPs and business models to adjust to the current needs of our customers. **What do you dislike about Observe.AI?** For our business, the biggest challenge we have faced is the integration of Observe.AI with our current telephony system. The delay of transferring the data doesn't allow us to use the platform in real-time and this limits our ability to use all aspects of the system. **Recommendations to others considering Observe.AI:** I would strongly recommend Observe.AI for any contact center team looking to get a holistic view of their business, customer contacts, and team performance. The platform has allowed us to understand our business in more dynamic ways and make immediate changes to our processes and approach. Observe.AI has allowed us to both identify trends as well as confirm hypotheses through analytics. Prior to having the platform, the effort to complete this work was extremely time-consuming and didn't often produce accurate results. **What problems is Observe.AI solving and how is that benefiting you?** We use Observe.AI to identify trends and changes in our overall business based on the contact topics, customer comments, and requests. Additionally, as a rapidly growing business, we use the platform to coach our agents on their customer interactions, product knowledge, and other key contact points. ### 9. Review for OAI **Rating:** 5.0/5.0 stars **Reviewed by:** Donna B. | Sr QA Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Observe.AI?** The most helpful benefit of OAI is how easy it is to review the calls. **What do you dislike about Observe.AI?** The only feature that I dislike is that a new tab opens with every call that I view. Another feature that could be better is getting updates when the analyst report false positives. **What problems is Observe.AI solving and how is that benefiting you?** The problem that I can solve efficiently with OAI is finding trends with the Do Not Call report by only typing in phrases from the analyze tab makes reporting easier. ### 10. Simple but intuitive system for Speech Analytics. **Rating:** 4.5/5.0 stars **Reviewed by:** Rene M. | Quality Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Observe.AI?** How easy it is to build out the moments in the system. **What do you dislike about Observe.AI?** The lack of creativity within the moments. There's not a way to save a moment within a moment to be able to drill down to certain calls. **What problems is Observe.AI solving and how is that benefiting you?** How we can keep track of the evaluations in the system. Coaching sessions are great in the system. Hoping for more improvements in that aspect. ### 11. Excellency **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna T. | Assistant Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Observe.AI?** Observe ai is the best cause it is smooth to use and easy to use. **What do you dislike about Observe.AI?** I don't have any issue regarding observe ai since i like it and it is very easy to use. **What problems is Observe.AI solving and how is that benefiting you?** So far i have no problems with observe ai ### 12. Observe.AI is great for evaluating calls **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine T. | Quality Assurance Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Observe.AI?** Osbserve.AI helps me to evaluate calls because of the transcriptions. **What do you dislike about Observe.AI?** There are some calls that have incomplete transcriptions **Recommendations to others considering Observe.AI:** Using Observe.AI sometimes requires a lot of patience due to some technical issues **What problems is Observe.AI solving and how is that benefiting you?** Observe.AI fixed their lagging problems and it helps me evaluate faster ### 13. Observe.AI is very helpful in evaluating because it has a complete feature. **Rating:** 5.0/5.0 stars **Reviewed by:** Ramon D. | Assistant Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Observe.AI?** It has a complete feature such as the form and the call. **What do you dislike about Observe.AI?** Its transcription is not 100% accurate and does not match with the conversation. **Recommendations to others considering Observe.AI:** I advise that they should familiarize the features of Observe.AI because they'll find it very helpful. **What problems is Observe.AI solving and how is that benefiting you?** I am evaluating calls and Observe.AI is helping me to do it effectively and efficiently. ### 14. Convenience **Rating:** 5.0/5.0 stars **Reviewed by:** Jocelyn A. | Assistant Quality Assurance analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Observe.AI?** Easy to access, understandable and very helpful. **What do you dislike about Observe.AI?** Sometimes the Script is not understandable **What problems is Observe.AI solving and how is that benefiting you?** Everything is in Observe.AI but sometimes the script are cut. ### 15. very detailed and concise **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan Michael B. | Team leader, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Observe.AI?** transcripts of calls , Moments that are captured and reflects negative and positive sentiments **What do you dislike about Observe.AI?** calls are not updated on the day and you need to wait for the next for data **Recommendations to others considering Observe.AI:** Really great system which displays concise feedback **What problems is Observe.AI solving and how is that benefiting you?** addition of coaching ### 16. Love Observe.ai **Rating:** 5.0/5.0 stars **Reviewed by:** Karen A. | Assistant to Sr. Director of Americas Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Observe.AI?** I love how effortless Observe.ai makes it for us to work with them. Their whole team is very customer service-driven, resulting in a very positive experience across our team. Rob is very good at articulating multiple explanations/definitions of a business process into an easy-to-understand and straightforward output that satisfies all parties involved. He goes above and beyond to ensure he has the correct understanding of what we are trying to achieve, and he has exceeded our expectations throughout the implementation process. I have worked with quite a few other individuals at Observe.ai since the inception of this project. First, with Anant and Ben, who in such a short amount of time became like friends. Andrew in engineering, who worked diligently through the implementation process, and last but not least, Shak, our Customer Success Manager, who is perceptive, likable, and fits in very well with our team. Hats off to Observe.ai for putting together such a top-notch team. **What do you dislike about Observe.AI?** Not a dislike, but it would be nice to see the dashboards represented in graphs. **Recommendations to others considering Observe.AI:** Make sure to get real-time examples of transcription accuracy and research to what extent the vendors you are considering use AI. We were disappointed in the outcome of both with previous vendors who did not deliver as promised. That is not the case with Observe.ai, they have exceeded our expectations. **What problems is Observe.AI solving and how is that benefiting you?** We needed to identify business drivers and be more proactive regarding our customers' needs. We are just beginning to use Observe.ai and are very excited about the insights we think we will gain from the data. Ask me again about the realized benefits a year from now. ### 17. Game changer for our Quality Assurance team! **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa G. | Quality Assurance Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Observe.AI?** The dashboard is very useful to help us define the areas of opportunity. **What do you dislike about Observe.AI?** So far it has not disappointed me and the team! Everything is exactly what we needed **What problems is Observe.AI solving and how is that benefiting you?** We are easily able to identify the areas of opportunity to help our customer service representatives succeed. The "moments" have been very helpful to identify very specific things we are looking for during our calls. The Quality Assurance scorecards being implemented in the system have been truly amazing! ### 18. Makes the work easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Victor Jr F. | Assistant Quality Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Observe.AI?** It is showing details and transcription. **What do you dislike about Observe.AI?** The recording sometimes aren't complete. **What problems is Observe.AI solving and how is that benefiting you?** Reduces the time working on a specific lead. ### 19. Observe.ai is a user friendly tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicka Marie S. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Observe.AI?** Observe.ai is helpful because has a recommendation. **What do you dislike about Observe.AI?** It is least helpful because sometimes there's no data for the other contact IDS. **Recommendations to others considering Observe.AI:** I can recommend for those looking Observe.AI that you can write down your own self reviews and opinion **What problems is Observe.AI solving and how is that benefiting you?** The recommendation helps me to a lot to easily know the best audit ### 20. Useful tool that provides deeper insight into customer sentiment where surveys fail to do so. **Rating:** 5.0/5.0 stars **Reviewed by:** Merideth K. | Service Delivery Manager BPO Operations-North America, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Observe.AI?** Ease of use and search capability for 'moments'. **What do you dislike about Observe.AI?** For calls, I do not like that we cannot download a call recording directly from OAI. **Recommendations to others considering Observe.AI:** This is a must-have. Customers don't always fill out a survey -and surveys don't always pick up on customer sentiment and provide a deeper view reflecting opportunities for improvement. **What problems is Observe.AI solving and how is that benefiting you?** Gaps in Customer Support agent training and areas of improvement for products and processes. Benefits have been improving our customer's experience. ### 21. Observe.AI is very convenient to use for evaluation especially for a quality assurance. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Observe.AI?** It has clear trancription and good audio. **What do you dislike about Observe.AI?** sometimes the call is not complete and there are missing part of the call. **Recommendations to others considering Observe.AI:** I hope Observe.AI will continue to grow and help us do our job easier. **What problems is Observe.AI solving and how is that benefiting you?** It helps me do my task easier and faster. ### 22. Disruptive technology **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Observe.AI?** Easy to use. Availablity of a Data Out API. **What do you dislike about Observe.AI?** I don't dislike anything but there may be some opportunities for improvement. e.g. the ability to create a moment out of two moments **What problems is Observe.AI solving and how is that benefiting you?** We help our customers provide more visibility into the customer calls they're getting by building key moments that are of interest to our customers to track performance or minimize risks ### 23. Very good system. Does everything we need it to do. **Rating:** 4.5/5.0 stars **Reviewed by:** Jason B. | Senior Director of Call Center Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Observe.AI?** Coaching tracking is a fantastic module. **What do you dislike about Observe.AI?** nObserve.ai has yet to implement enhanced moments. **Recommendations to others considering Observe.AI:** None. **What problems is Observe.AI solving and how is that benefiting you?** Quality monitoring, coaching, client access to recordings. ### 24. Excellent Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Observe.AI?** Collaboration, strong partner who truly cares about our helping our business, people and customers succeed. **What do you dislike about Observe.AI?** Not a dislike, but an opportunity to continue expanding feature functionality. Based on experience so far, no doubt that will happen. **What problems is Observe.AI solving and how is that benefiting you?** Create stronger data and analytics that we can use to drive CX and EX as well as Client stickiness ### 25. Using AI to improve your service desk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Observe.AI?** The AI looks for certain phrases and can sense tone of voice **What do you dislike about Observe.AI?** the AI can mis hear certain words or with some people's accents **Recommendations to others considering Observe.AI:** spend the time up front to set it up correctly **What problems is Observe.AI solving and how is that benefiting you?** We are using ObservAI to cut down on the time required to run QA on our calls ### 26. Celebrate Observe.AI! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan H. | Training & Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Observe.AI?** Observe helped us to well, quite literally, observe our agents at a detailed and birds-eye-view level. It's helped us gain insightful knowledge of issues and findings we may not have known about previously through the Scorecard feature. There, we can get a good idea of what's happening across the board for our team. The individual scorecard evaluations are simple to navigate, and filling them out is a no-brainer. The leaderboard to see how performance is overall is easy to use and detailed. The coaching sessions help us keep track visually of how our team prospers from their coaching sessions. **What do you dislike about Observe.AI?** I cannot find much to dislike about Observe. The only thing I can think of is there is not a search function for "all-time" when viewing calls. **Recommendations to others considering Observe.AI:** If you want a detailed look from the outside looking in, Observe is the way to go! **What problems is Observe.AI solving and how is that benefiting you?** Observe has helped us gain crucial knowledge regarding agents who may be less than honest upon logging into work in the morning. Since we've acquired Observe, we've learned of different features that allow us to gain insightful knowledge on our agents' day-to-day calls. ### 27. Love the system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Observe.AI?** Ease of access. Finding information, and tracking information as well. **What do you dislike about Observe.AI?** I would like to be able to "join" duplicate agents in the future. **What problems is Observe.AI solving and how is that benefiting you?** Tracking agent's call scores as well as tracking each point that is missed ### 28. Quick and easy to learn to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Observe.AI?** Easy enough to give coaching sessions. im new to observe and still learning as i go. **What do you dislike about Observe.AI?** Transcripts are not always correct. so when giving coaching sessions, it makes it a bit odd when reviewing the calls with other reps. **Recommendations to others considering Observe.AI:** if you have any questions you can go to the help desk and it answers questions in detail. wonderful!!! **What problems is Observe.AI solving and how is that benefiting you?** Observe is allowing us to show our reps exactly where they need improvement and the call to action doing so. ### 29. Make my job easier **Rating:** 5.0/5.0 stars **Reviewed by:** Angie F. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Observe.AI?** Have the opportunity to recognize more moments **What do you dislike about Observe.AI?** Improve the specific words marked on the call **Recommendations to others considering Observe.AI:** Nothing **What problems is Observe.AI solving and how is that benefiting you?** The script help me to have a better concept of what happened on the call ### 30. Very pleased with Observe.AI! **Rating:** 4.5/5.0 stars **Reviewed by:** Veronica R. | Q, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2021 **What do you like best about Observe.AI?** An easy-to-use system, and all the information I need on one screen! It makes it easy to work quickly and efficiently using Observe.AI. I love having a platform that allows me to do the majority of my work off of one screen without having to juggle mutiple sites at one time. This makes me a more efficient worker and allows me to focus more on the task at hand. The customer service that Observe.AI provides has been very instructive and useful, they make sure that we know how excited they are to have us partner with their company and are always open to suggestions. They invest their time in identifying our needs and working together to find solutions together. **What do you dislike about Observe.AI?** I'm not too fond of the inability to delete QM forms that are not in use. Personally, I would also love to be able to look up specific calls using their Call ID number. In my position, I am given many specific calls to grade therefore, it would be very useful to be able to search for that exact call and grade it. I would also love to see improvements made to the QM form since certain limitations have been problematic. These limitations include the inability to select more than one answer on a mutiple choice question and the section name not appearing on the Excel report sheet. **Recommendations to others considering Observe.AI:** I would recommend Observe.AI. I am delighted with my experience with the company, especially its customer service and willingness to assist with any questions. Though it's a small company, they have dynamic employees who put the client first and make the experience and transition smooth. **What problems is Observe.AI solving and how is that benefiting you?** We are currently working to integrate the Amazon connect ID into the Observe.AI system, which will help immensely to convert 100% of the QMs being completed using the new system. ### 31. Everything you need in a QA system **Rating:** 5.0/5.0 stars **Reviewed by:** Karan P. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Observe.AI?** We evaluated a lot of platforms and decided on using Observe.ai. They have an easy-to-use platform, a simple pricing model, helpful support & guidance from the team after the sales hand-off, and straightforward integrations. Overall, an excellent experience, and I would highly recommend them for a QA platform. **What do you dislike about Observe.AI?** Nothing as of now - they have met or exceeded our expectations. **Recommendations to others considering Observe.AI:** As with any big purchase, I would recommend doing your research. Evaluate a few systems and see which one fits your business needs the best. Observe.ai definitely was leaps and bounds ahead of the competition. **What problems is Observe.AI solving and how is that benefiting you?** We needed a comprehensive QA system to evaluate our call center agents. We are getting insights into our calls that we were unable to before - what are the key terms our top performing agents are saying, etc. ### 32. Helpful Info to help with agents **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Observe.AI?** listening to the agent's calls- I feel it helps them with how they sound and what to work on. **What do you dislike about Observe.AI?** Fails , but it helps with the things that I failed on to get them corrected **Recommendations to others considering Observe.AI:** It is really helpful for me to help my agents **What problems is Observe.AI solving and how is that benefiting you?** to get 100%- helps with the fails ### 33. Observe AI User Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Observe.AI?** The ability to quickly QA 100% of 100% of calls for compliance hits and misses. **What do you dislike about Observe.AI?** There are no complaints or dislikes, our team finds it a valuable tool. **Recommendations to others considering Observe.AI:** Great product, good company to partner with and once implemented simple to use. **What problems is Observe.AI solving and how is that benefiting you?** We have an account that is heavily compliance-driven. We use Observe A.I. to find and validate that required compliance statements are read. ### 34. OAI Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Observe.AI?** OAI Is very user friendly and has multiple ways of looking at data **What do you dislike about Observe.AI?** I don't think that it is OAI, but sometimes the recording is not available. **What problems is Observe.AI solving and how is that benefiting you?** Using OAI to listen and audit insurance brokers adherence to quality as defined by their organization ### 35. Observe .AI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Observe.AI?** The ease of the program. It's very user-friendly. **What do you dislike about Observe.AI?** The retraction and that it can not pick up and full interpret ceratin phrases/words, **What problems is Observe.AI solving and how is that benefiting you?** Performance and quality from our agents. I like that we can pinpoint the exact location of the call needed for review. ### 36. Why I like Observe Ai **Rating:** 5.0/5.0 stars **Reviewed by:** Gwendolyn H. | Customer Service Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Observe.AI?** Since we have joined in with Observe Ai, we have seen a tremendous decrease in rebuttals from agents. I also appreciate that it has the capabilities to add coaching notes. There is nothing like being able to go in and verify that your team leads did actually have a conversation with the agent. I appreciate their adaptability as well. For example, there is a function where you can notate the agents' action plan, which will be a great tool to hold the agents accountable for what they promised they would work on. Observe Ai is in the process of tweaking the system to where the agents themselves enter the information under the action plan. This makes it better by eliminating the He says she says of the notes that were entered. Another plus is that the agents that are really serious about their self-improvement can see and review their calls at any time. They can listen to them randomly or they can look at their scorecard which gives them an overview of how they are performing in certain moments or categories. they can select that bucker/ moment and it will pull up all of the calls that fit that category for them to listen to and review. I was a skeptic at first, but the more I use the tool the more I fall in love with it. This tool has so many other functions that I can't wait to explore. It is really user-friendly as well. Tobe transparent there are some things that need to be perfected a bit more, but I can appreciate that they are ready and available to make it work as we need it to. Lisa Chong is our Rep and she is awesome. Great personality and always a joy to meet with. **What do you dislike about Observe.AI?** I would not say that I have many dislikes as of now. Anything that we question, they are on it immediately to make it work. The transcription bot or device is learning more and more every time we use the tool. In other words, it is adapting. **What problems is Observe.AI solving and how is that benefiting you?** I may have mentioned everything in the first question. - Getting more scoring of calls done with a smaller team. - Giving the Trainers the access to be able to listen and score some training calls before the agents are scored by the actual QC Team. - This in turn gives them a chance to know what they need to work on ahead of time. - Holding Team Leads accountable by actually going in to see if they are actually coaching the agents. - Holding agents more accountable, to review their own calls a improve. ### 37. Ingenious & Informative **Rating:** 4.5/5.0 stars **Reviewed by:** Cheyenne E. | Senior Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Observe.AI?** I like that we have available access to members of the Observe AI. Initially, I was a bit lost and they took the time to hold a few conference calls to provide some clarity about the work flow and truly explain the purposes of each tab. I like the transcription of the calls along with listening to the call as proof that the agents actually stated these words or did not follow call guide protocol becasue its recorded. **What do you dislike about Observe.AI?** I dislike that there is not immediate idenitification of the customers name and phone number along with the dealership for the recorded calls. You have to lsiten to the call or decipher it form the transcript. **What problems is Observe.AI solving and how is that benefiting you?** We utilize ObserveAI to improve the call flow of agents interactions with the customers to ensure all aspects of the call are completed in the designated order as well as notations being made in conjunction with the calls. We want to improve use of the call guide and closing the call protocol. The benefits are that the agents will not disagree with the grades of their calls because it is there for them to view. We are able to document the coaching seesions and schedule f/u for review of any improvements. We are able to compare moment buckets from just the agent to department level. ### 38. An already great tool that has continued getting better over time! **Rating:** 5.0/5.0 stars **Reviewed by:** Steven W. | CDC Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Observe.AI?** It helps us find trends in our phone calls that would be hard to find otherwise, good and bad. It also lets proactive agents see a live log of their calls to check on their progress. We can also compare previously graded scorecards side by side to see what the individual agent is missing in order to help them improve in key areas. **What do you dislike about Observe.AI?** It can have a hard time recognizing proper nouns, but from when we started with Observe.Ai, it has improved considerably at identifying them. I was also having some trouble getting access to a certain feature but the support team was quick to help with my problem! **Recommendations to others considering Observe.AI:** I would say be involved with the Observe.Ai team when you are looking to partner with them. They are very open with communication and can take your ideas to add to the tool potentially or can advise you on what they have seen work with other companies in the past. **What problems is Observe.AI solving and how is that benefiting you?** Observe.Ai lets agents get more involved in the process of Quality Control. It also lets them see and hear exactly what they said during a phone call to reduce any agent push back. It also helps us schedule coaching sessions with agents and has a log of what we discussed with the agent so it clears up any potential confusion. With the 'Moments' that Observe.Ai uses, we can see clear statistics of what the general agent population is doing or not doing as well! It has been a great too at identifying many potential coaching opportunites with agents. ### 39. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Observe.AI?** The call recordings are easy to access, and coach on **What do you dislike about Observe.AI?** Transcribing of the calls could be better but I realize that is hard to do. **What problems is Observe.AI solving and how is that benefiting you?** I Like this program for it's ability to evaluate and coach our partners on their calls, along with searching for calls that are needed for business reasons,. The people at Observe.AI are easy to work with and always answer questions I have in a timely fashion. ### 40. Very easy to use and evaluate your ICs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Observe.AI?** I can provide coaching sessions and evaluate my ICs quickly. We can locate meaningful calls worth considering in an effortless manner using the attributes. **What do you dislike about Observe.AI?** I haven't found anything I dislike yet regarding the product itself. **What problems is Observe.AI solving and how is that benefiting you?** We are able to find areas of opportunity for our ICs when they are on the phones with our clients. We can quickly pinpoint things said incorrctly and point out positives from the call. ### 41. Easy QA **Rating:** 4.5/5.0 stars **Reviewed by:** Melanie B. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2020 **What do you like best about Observe.AI?** The Observe AI team is extremely hands on and eager to assist you in getting the most out of their program. The ability to share evaluations, coaching, comments, and the call itself all in one place is both beneficial for agents and time saving for the analyst. **What do you dislike about Observe.AI?** Inaccuracies in the call transcripts would be my biggest complaint, as it results in the 'moments' not always reflecting accurate percentages and a lot of time is spent on submitting corrections. **What problems is Observe.AI solving and how is that benefiting you?** Giving agents a tool that allows them to get see all of their feedback in one place, as well as listen to their call, with access to these tools as frequently as they'd like or need has been extremely beneficial to the QA team and the department as a whole. **Official Response from Gabi Contreras:** > Hi Melanie, Thanks for your input on our transcription accuracy. It’s likely that the data on your account has only been analyzed for 'mono', meaning the AI is transcribing the call as if it were one speaker instead of two. That usually causes those pesky transcription issues. We have addressed this and now with 'stereo' diarization set up on your account, you should be able to see a big difference. Your customer success manager can share more details with you! ### 42. Great platform/Product! Would recommend to anyone! A++++ **Rating:** 5.0/5.0 stars **Reviewed by:** Pat S. | Operations Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Observe.AI?** Observe.AI has made my life easier when it comes to reviewing calls for quality and also for training. The platform is very user friendly and the options and features exceed my expectations. Eric and his team are super easy to work with and very supportive! I also really appreciate the fact that the support team is there with you every step of the way, I don't feel lost and I don't feel like they are leaving me to figure out things on my own. Eric helps me realize new needs and opportunities every time we speak. **What do you dislike about Observe.AI?** I can't really say I dislike anything at this point, it has made my life much easier and I am very satisfied with the product itself and also the support I receive from Eric and his team. **Recommendations to others considering Observe.AI:** Definitely consider using their platform/product as you won't regret how easy it is to setup and implement. The support is amazing and they will be with you every step of the way and will work on meeting all of your requirements and you will even find they will help you discover new needs that you did not even realize before! **What problems is Observe.AI solving and how is that benefiting you?** Observe.AI is helping me manage my quality and compliance requirements with ease. I've realized that with AI we can evaluate and review more calls in a more efficient and timely manner. It's hard to believe it was done any other way before. I've also come to realize that with the continued support we receive on a regular basis they have helped identify new solutions and new and better ways of doing things that make our job much easier. ### 43. Great Service for Call Centers **Rating:** 5.0/5.0 stars **Reviewed by:** April F. | Subscriber Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2021 **What do you like best about Observe.AI?** A great way to analyze and evaluate agents call performance and quality. **What do you dislike about Observe.AI?** As with any AI software, it may not always be 100% accurate, but nothing unexpected. It is definitely a game-changer. **What problems is Observe.AI solving and how is that benefiting you?** Observe.AI helps with recognizing where improvement is needed and identifying top performers and if quality standards are being met. ### 44. These folks make it EASY!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Alden G. | Performance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Observe.AI?** Very responsive. Eric has been AWESOME and Rob G as well! **What do you dislike about Observe.AI?** Nothing really. This has been a very positive experience. **What problems is Observe.AI solving and how is that benefiting you?** Efficiency and production in Quality Assurance ### 45. Great Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Raquel M. | Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Observe.AI?** I enjoy the mood portion; this helps us know what we need to improve on, and the scorecard is a great feature. I find it very helpful that there is a coaching option as well. **What do you dislike about Observe.AI?** This isn't a dislike, but I would like the option to be able to have two scorecard options in one. A call that is maybe five minutes or so, then gets transferred the scoring, then goes in the name of the last person. **What problems is Observe.AI solving and how is that benefiting you?** I can coach my team on how to wrap up a call and to avoid dead air, have them explain to the caller know what they are doing to serve the caller. ### 46. My experience using Observe.AI has been a great one! This software is super easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole B. | Quality Assurance Expert , Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about Observe.AI?** I looooooove the moments! I love that we can create moments then quickly grade those areas on the evaluation form. I also love the coaching feature, which allows you to track follow-up and progression. We have tripled in evaluations completed per month after we started using Observe.AI! **What do you dislike about Observe.AI?** I currently don't have any dislikes about Observe.AI. **Recommendations to others considering Observe.AI:** GET IT!!! I promise you will not be disappointed. **What problems is Observe.AI solving and how is that benefiting you?** I can manage compliance and customer satisfaction better than ever before. I'm also able to grade calls more efficiently. Coaching and feedback are also effortless to operate with Observe.AI, and everything is in one spot for each Expert when it's time to review. ### 47. Increase customer experience, first call resolution and bundled sales while decreasing AHT **Rating:** 5.0/5.0 stars **Reviewed by:** Ken C. | SVP, Business Development and Consumer Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2021 **What do you like best about Observe.AI?** * Easy to use platform * Installation and implementation is days not weeks * Speed and flexibility in creating "moments," which is the base for the scoring * The benefit is limited to the imagination * Every single calls is "graded" through EVALUATIONS module * Seconds to find a call (s) to handle an escalation * A compelling scoreboard and leaderboard where there is NO subjectivity **What do you dislike about Observe.AI?** There is nothing that I dislike, however, I would like to see the following: * Calls are "ingested" live without a delay * Text message and/or email Analytical Review **Recommendations to others considering Observe.AI:** This is an amazing platform, however, a car does not drive by itself. You and your organization MUST be committed to not only using it, however, also modifying employee behavior based upon it. **What problems is Observe.AI solving and how is that benefiting you?** * Generating bundled sales by being able to focus on valuation, automobile relocations, and packing, thereby increasing revenue. * Customer escalations are resolved with the data on what actually happened on the call(s) in seconds * Each employee can self coach and see their own data and the data of others ### 48. Great Experience with Observe.AI **Rating:** 5.0/5.0 stars **Reviewed by:** Bill Z. | Sr. Manager of IT Service Desk, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Observe.AI?** The ability to text search the calls to our call center has been a game changer. This allows me to quickly parse thousands of calls for specific verbiage. The ability to more quickly and efficiently score our calls for quality assurance has also been a huge plus. **What do you dislike about Observe.AI?** It can take a some time to help the software learn and we do get some false positives for some of our moments. That being said, these are very minor inconveniences against all of the conveniences that that software gives us. **What problems is Observe.AI solving and how is that benefiting you?** Again the ability to parse through the text rather than listening to hours of speech has been great. as far as scoring a call for quality assurance, it now takes about half the time for each call. ### 49. QA Scorecards **Rating:** 5.0/5.0 stars **Reviewed by:** Roxy B. | Training and Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Observe.AI?** QA Scorecards has improved time spent for completion **What do you dislike about Observe.AI?** need more training slides for the agents sides **Recommendations to others considering Observe.AI:** Save time and more visibility into data and quality of agents **What problems is Observe.AI solving and how is that benefiting you?** QA Scorecards has improved time spent for completion. Reporting on moments. ### 50. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Aracely S. | Quality Assurance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Observe.AI?** Easy to capture and identify department trends along with a breakdown of missed opportunities **What do you dislike about Observe.AI?** System errors when a new change is in effect makes it difficult to continue regular work duties **What problems is Observe.AI solving and how is that benefiting you?** Customer Satisfaction and Process Adherence being captured allows the department to acknowledge and improve on Soft Skills ## Observe.AI Discussions - [What is the best way to use this tool to have more accurate and quality results in a short matter of time ?](https://www.g2.com/discussions/what-is-the-best-way-to-use-this-tool-to-have-more-accurate-and-quality-results-in-a-short-matter-of-time) - 2 comments, 1 upvote - [Can I use this tool in promoting quality work to other people in our community?](https://www.g2.com/discussions/can-i-use-this-tool-in-promoting-quality-work-to-other-people-in-our-community) - 2 comments, 1 upvote - [Is there any other way to retrieve of find the date of the call back?](https://www.g2.com/discussions/is-there-any-other-way-to-retrieve-of-find-the-date-of-the-call-back) - 1 comment, 1 upvote - [What is the best way to maximize the speed limit (3x) of the tool especially in evaluating calls?](https://www.g2.com/discussions/what-is-the-best-way-to-maximize-the-speed-limit-3x-of-the-tool-especially-in-evaluating-calls) - 1 comment, 1 upvote - [How would I navigate Observe.AI as a first time user?](https://www.g2.com/discussions/how-would-i-navigate-observe-ai-as-a-first-time-user) - 1 comment, 1 upvote - [View Observe.AI pricing details and edition comparison](https://www.g2.com/products/observe-ai/reviews?filters%5Bnps_score%5D%5B%5D=5&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A28%3A27+-0500&secure%5Bsession_id%5D=1b45c84f-497b-4232-a10b-12e2a301898c&secure%5Btoken%5D=f30c5656fe0d5cd6b365f732d165b3226791225b1f276f0c4099c7fa142cd547&format=llm_user) ## Observe.AI Integrations - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Box](https://www.g2.com/products/box/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [HubSpot CRM Integration for Jira](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews) - [interCOMM](https://www.g2.com/products/intercomm/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews) - [Workday Platform](https://www.g2.com/products/workday-platform/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) ## Observe.AI Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Generative AI** - AI Text Summarization - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Testing - Contact Center AI Observability** - Live Interaction Analysis - AI Behavior Validation - AI Conversation Simulation **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Contact Center AI Observability** - Intent Tracking - Automated Root Cause Analysis - AI Performance Analytics **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Infrastructure - Contact Center AI Observability** - Channel Fidelity Monitoring **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Observe.AI Alternatives - [Level AI](https://www.g2.com/products/level-ai/reviews) - 4.6/5.0 (211 reviews) - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (581 reviews) - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (221 reviews)