--- title: Nylas Reviews meta_title: 'Nylas Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 60 reviews by the users' company size, role or industry to find out how Nylas works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 60 scale: '5' date_modified: '2026-08-09' parent_category: name: Development url: https://www.g2.com/categories/development --- # Nylas Reviews **Vendor:** Nylas **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.0/5.0 **Total Reviews:** 60 ## About Nylas Hundreds of thousands of developers around the world use Nylas to increase velocity and seamlessly build customizable email and scheduling capabilities through state-of-the-art APIs. Nylas is the only platform that gives developers universal access to email, calendar, and contacts providers through a single integration. Developers and their teams are increasingly turning to Nylas to quickly and securely launch critical features, enabling them to spend less time on their infrastructure and more time building software with limitless potential. Learn more at www.nylas.com and follow us on LinkedIn, Twitter, and YouTube. ## Nylas Pros & Cons **What users like:** - Users appreciate the **API quality** of Nylas, simplifying integration with multiple email providers effortlessly. (5 reviews) - Users rave about the **easy integrations** with Nylas, enabling seamless email connectivity with various providers effortlessly. (4 reviews) - Users appreciate the **ease of use** of Nylas, enjoying quick integrations and a seamless onboarding experience. (3 reviews) - Users value the **easy setup** of Nylas, enabling rapid onboarding and seamless integration with various email providers. (3 reviews) - Users highlight the **seamless integration and powerful API** of Nylas, enhancing productivity and user satisfaction. (3 reviews) - Users praise Nylas for its **reliable email integration** , enabling seamless experiences and enhancing product functionality effortlessly. (3 reviews) - Customer Support (2 reviews) - Integrations (2 reviews) - Users appreciate the **fluent communication** with Nylas' support team, ensuring prompt assistance and resolution of issues. (1 reviews) - Easy Implementation (1 reviews) **What users dislike:** - Users find the **learning curve steep** due to complicated documentation and incomplete tooling for Nylas's v3 API. (2 reviews) - Users experience a lack of **specific features** in API integration, leading to complicated troubleshooting challenges. (1 reviews) - Users face **communication issues** due to incomplete tools for v3 and challenging documentation navigation. (1 reviews) - Users find the **complexity of troubleshooting** a challenge, affected by the additional integration layer with email providers. (1 reviews) - Users find **difficult navigation** in Nylas, primarily due to incomplete API tooling and complicated documentation. (1 reviews) - Users find **difficulty** navigating Nylas documentation and notice missing tooling for the v3 API, complicating usage. (1 reviews) - Expertise Required (1 reviews) - Users face significant **integration issues** with Nylas, including unclear documentation and problematic scheduling tools. (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ## Nylas Reviews ### 1. Powerful Email API for Shared Inbox Development **Rating:** 4.5/5.0 stars **Reviewed by:** Jasper P. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2024 **What do you like best about Nylas?** Our team used Nylas to build a shared inbox, and it was an absolute game-changer. The Email API was straightforward to integrate, with well-documented guides. We've been using Nylas for over 3 years now. What stood out the most was the seamless onboarding experience. Within days, a functional shared inbox allowed us to focus on improving our core product instead of worrying about backend complexities. The API itself is powerful yet straightforward, offering all the features we need—from syncing emails reliably to managing threads and attachments efficiently. Nylas made it possible to deliver a professional-grade feature to our users with minimal hassle. **What do you dislike about Nylas?** Nothing really—like all services it's evolving and has its quirks sometimes. But in the years we used it we barely had any outages, and that is the most important for our service. **What problems is Nylas solving and how is that benefiting you?** Rapid development to make quick iterations to business ### 2. Using Nylas for Email Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Nylas?** Nylas has helped make email sending from our application seamless for end users. Users wanted to send emails to their contacts through our app, but did not want the emails to come from a third-party mail server or address. Nylas's integrations with Gmail and Microsoft scopes made the build of this functionality much easier and more scalable, so that thousands are able to reliably use this function daily. Our users are delighted with this functionality, and Nylas helped make it possible. **What do you dislike about Nylas?** Explaining how Nylas works to our users can be complicated. The Nylas documentation is helpful, but can get technical. **What problems is Nylas solving and how is that benefiting you?** Users wanted to send emails to their contacts through our app, but did not want the emails to come from a third-party mail server or address. With our Nylas integration, users are now able to send messages from our app through their mail server, increasing their contacts' trust that the messages are indeed coming from them. Users also wanted complete contact reports for all emails between them and their contacts, even outside of our platform. Nylas allows us to get these email threads and record them for users, saving hours of administrative time and making our product stickier. ### 3. Perfect Fit for Email Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Nylas?** It´s great how nylas make your life easier when you are in the need of integrating with multiple email providers. They provide a powerfull API that allowed us to create an email integration with different vendors without worrying about the littel details of connecting with each one. It solves the big headache around email deliverability by allowing end users to use directly their email address when sending emails through a third party tool. As well the implementation time is really short and can help you to get a pretty cool and robust product in just a few weeks. Communication with the support team is fluent and they are always ready to solve your questions and assist with any need/issue you might jump into. **What do you dislike about Nylas?** Since they built their API in a way that it can be used on most of the email providers there are a few specific features that you do not have when integrating with them. As well the torubleshooting could be a bit complicated due to the additional layer. **What problems is Nylas solving and how is that benefiting you?** We were working on a solution for a customer where we wanted to offer a solution to their end users where they can gain new leads based on some contact information they had. We did not want to deal with all the issues areoun deliverability and readibility around other tools were you send email campaigns that ultimately end in the junk folder. Nylas offered an easy to use/integrate API that allowed our customer to offer to their end customers the ability to use their own email addresses in order to be more effective on the lead generation. ## Nylas Discussions - [What is Nylas com?](https://www.g2.com/discussions/what-is-nylas-com) - 1 comment - [View Nylas pricing details and edition comparison](https://www.g2.com/products/nylas/reviews?filters%5Bsentiment_snippet%5D=1159201&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A02%3A53+-0500&secure%5Bsession_id%5D=9f065061-9bcf-47f8-ab59-c32c313bf3e2&secure%5Btoken%5D=d1313beb595d153580f83ee68a8ba418ecf9392ea4cd434d6216192f72621158&format=llm_user) ## Nylas Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration - Third-Party Integrations **Integrations** - Integration Breadth - Data Processing - Ease Of Integration **Support** - Documentation - Professional Support **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed - Online Booking - Room Booking **Support** - Documentation - Professional Support - Community Support **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times - Real-Time Updates **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Additional Functionality** - Task Scheduling - Customizable Branding - Customizable Fields - Reminders - Shift Swapping - Automated Scheduling - Drag & Drop - Mobile Access - Real-time Scheduling - Multi-Location - Personalization and Recommendation - Access Controls/Permissions - Resource Scheduling - Activity Tracking - Timesheet Management - Availability Management - API - Absence Management - Self Service Portal - Generative AI - Calendar Management - Real-Time Notifications - Class Scheduling - Employee Scheduling - Facility Scheduling - Booking Management - User Management - Employee Management - Alerts/Notifications - Reporting & Statistics - Group Scheduling - Customer Database - Appointment Scheduling - Time Zone Tracking - AI Copilot - Calendar Sync ## Top Nylas Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (460 reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - 4.7/5.0 (2,560 reviews) - [Chili Piper](https://www.g2.com/products/chili-piper/reviews) - 4.6/5.0 (718 reviews)