--- title: Nylas Reviews meta\_title: 'Nylas Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 60 reviews by the users' company size, role or industry to find out how Nylas works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 60 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Development url: https://www.g2.com/categories/development --- ## Top-Rated Alternatives [ ![Twilio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Calendly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calendly") Calendly 4.7/5(2,646) ](https://www.g2.com/products/calendly/reviews) [ ![Chili Piper](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chili Piper") Chili Piper 4.6/5(736) ](https://www.g2.com/products/chili-piper/reviews) [ View All Alternatives ](https://www.g2.com/products/nylas/competitors/alternatives) # Nylas Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Nylas but has limited features. Are you part of the Nylas team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Hundreds of thousands of developers around the world use Nylas to increase velocity and seamlessly build customizable email and scheduling capabilities through state-of-the-art APIs. Nylas is the only platform that gives developers universal access to email, calendar, and contacts providers through a single integration. Developers and their teams are increasingly turning to Nylas to quickly and securely launch critical features, enabling them to spend less time on their infrastructure and more time building software with limitless potential. Learn more at www.nylas.com and follow us on LinkedIn, Twitter, and YouTube. * * * Seller [Nylas](https://www.g2.com/sellers/nylas) Discussions [Nylas Community](https://www.g2.com/products/nylas/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Ryan DeAngelo Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnylas%2Freviews%3Ffilters%255Bnps_score%255D%3D1) ## User Insights Average based on 60 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ![James P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James P.") JP James P. Founding Sales Lead Small-Business (50 or fewer emp.) 5/1/2026 "Founder" 0/5 What do you like best about Nylas? It's nice that they help handle some of the calendar/inbox complexity Review collected by and hosted on G2.com. What do you dislike about Nylas? Still a lot you need to handle in your own database, that makes it not really worth the hassle of setting up and not owning it, especially now with coding agents that can more easily handle 0auth complexity. Review collected by and hosted on G2.com. What problems is Nylas solving and how is that benefiting you? Nylas handled the scheduling for my website builder but the pricing model doesn't really scale and isn't worth it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") UC Verified User in Commercial Real Estate Small-Business (50 or fewer emp.) 5/10/2024 "This company is a scam" 0.5/5 What do you like best about Nylas? Calendar feature is very basic. Documentation is outdated, very expensive product ( 3k per year) Review collected by and hosted on G2.com. What do you dislike about Nylas? This is the worst company I ever dealt with regarding customer support. They put hidden clauses in your contract to auto-renew. They renew whenever they want. If you want to sign with them be careful those are not people you can trust. Review collected by and hosted on G2.com. What problems is Nylas solving and how is that benefiting you? Nothing much. I stopped using their scheduling feature after 3 months because it was very limited and doesn't really allow you to customize recurring schedulings. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Isaac B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isaac B.") IB Isaac B. Founder Small-Business (50 or fewer emp.) 2/16/2024 "Avoid Nylas Scheduling" 0/5 What do you like best about Nylas? It seemed like it would be cheaper at first. Review collected by and hosted on G2.com. What do you dislike about Nylas? Unclear documentation for their API, unuseful support, existing bugs in the scheduling tool. It booked events over other events, and was probably the worst API integration I've ever had. If you need calendar features DO NOT use Nylas. Review collected by and hosted on G2.com. What problems is Nylas solving and how is that benefiting you? They did not help! Please avoid at all costs if you need scheduling APIs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![John Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John Z.") JZ John Z. Small-Business (50 or fewer emp.) 6/20/2023 "Platform is not stable and customer support team is unhelpful" 0.5/5 What do you like best about Nylas? The API is easy to integrate with. When it works, it's good. Review collected by and hosted on G2.com. What do you dislike about Nylas? The platform is HIGHLY unstable and filled with bugs. We've spent weeks writing code to workaround their quirks. The customer support team is not very responsive, they spend so much time asking you to gather evidence of the issues and once you gather them, they say they will create a ticket and never respond with resolution of the bug. We have had critical bugs that have not been resolved in months. Avoid this platform at all costs. Review collected by and hosted on G2.com. What problems is Nylas solving and how is that benefiting you? Nylas helps provide a unified API to connect with various calendar sources. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Arushi L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arushi L.") AL Arushi L. Product Manager Mid-Market (51-1000 emp.) 9/25/2022 "Lacks OAuth of Outlook integration and unsatisfactory support" 0/5 What do you like best about Nylas? Google Calendar integration was easy to set up. Review collected by and hosted on G2.com. What do you dislike about Nylas? Nylas does not support OAuth for Outlook accounts and expects customers to build basic authorization. This is a no-go from a security pov for us. However, the same was not mentioned during the sales cycle, rather we were promised that all functionalities are available for both Google and Outlook. It's been 3 months (at the point of writing this review) since we raised this issue with their team. In 3 months they have not been able to even mention which quarter I can expect this functionality to be available. The support team is extremely slow to reply and our emails have gone unanswered for weeks at times. Review collected by and hosted on G2.com. What problems is Nylas solving and how is that benefiting you? We bought Nylas Calendar APIs to fast-track our time to market for Google and Outlook calendar integrations. But sadly, not a benefit that we'd have been able to derive. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 12/1/2020 "Great idea, imature API" 0/5 What do you like best about Nylas? Easy way of supporting multiple email providers without having to build a specific integration for each one Review collected by and hosted on G2.com. What do you dislike about Nylas? - Worst support I've experienced in years. They make you debug their own API and you have to hand them in a report to try to make the case for them to fix their issues - Can be down hours at a time without any communication - No concept of support outside of PST hours - not even when their API is down - Ignore core bugs that render entire parts of their api useless for months - Obscure pricing - All in all I'm not happy with the decision of adding Nylas to our stack. Now we are stuck with them and they make it rather hard to switch out (e.g. not exposing real message ids, only Nylas message ids) Review collected by and hosted on G2.com. What problems is Nylas solving and how is that benefiting you? Supporting multiple types of inboxes (Office365, Gmail, Outlook) without having to build a custom integration for each. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Frank L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frank L.") FL Frank L. Small-Business (50 or fewer emp.) 1/24/2020 "Immature solution with frustrating and disappointing experiences" 1/5 What do you like best about Nylas? Mail API independence. Easy to use API. Friendly customer service. Over time issues do eventually get resolved. A lot of other features available like calendar integration (though we haven't implemented this in our own software yet) Review collected by and hosted on G2.com. What do you dislike about Nylas? Show stopping problems are ignored for months on end. When the problems on their side are realized, no accountability is taken and no real apologies given. They ask that you troubleshoot the API on your own and return with detailed logs and ways to reproduce. Even when you do this and they bring technical people onto the call, they won't know what to do about it or even understand the logs. Then they will insist that they don't see the errors in their own logs and suggest that it might not be happening, despite the logs provided clearly indicating that it is. After going back and forth with them regarding problems they'll begrudgingly admit that at some point it became a known problem and that they are working to resolve it. This usually means it'll be a couple more weeks before the problem goes away. If you're having problem with a specific group of customers like Office 365. They'll expect you to keep ferrying questions to them and having them try things despite the customer getting more and more frustrated. You'd think that they'd have some sample accounts with some integration tests for things like this. At some point they should realize that our clients are already frustrated with poor service and that we don't want to subject them to continuous troubleshooting. These people have jobs of their own and shouldn't be bothered with trying to assist Nylas in fixing issues for extended periods of time. The documentation is usually broken. When you helpfully inform them of this they'll helpfully inform you to create an account and fix it yourself. I seriously don't have all day nor the expertise to be fixing Nylas's documentation. Perhaps the documentation is so broken because they have customers making changes without enough oversight. Their response time for fixing issues has historically been so bad that we just build fixes and queuing systems around their service so that it just periodically tries again. Expect to do this if you go with them. You may even need to implement backup SMTP settings for when the service is failing on sending for time sensitive emails that need to go out. When you connect up an email account they don't really give you options for how you want it handled. So if you've got a webhook in place, expect it to start receiving ancient email from that account for a long time... even if you don't want or need that data. All of these problems being said... several of the issues we've faced have been resolved or you can work around them. A new customer signing up will hopefully not have as bad of an experience as we've had. We were with them before they switched to using APIs (when they were using IMAP and SMTP only). When they made that transition, that's when things seemed to get really bad for several months. Review collected by and hosted on G2.com. Recommendations to others considering Nylas: If you're using the API. Be prepared to write queuing service wrappers. Be prepared when users connect to receive a lot of old data on the webhook. Write code to ignore it if you don't want it. Review collected by and hosted on G2.com. What problems is Nylas solving and how is that benefiting you? Mail API Independence. We are hoping to make use of the calendar API at some point but have been reluctant due to all of the issues we've experienced with email. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Professional Training & Coaching](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Professional Training & Coaching") EP Verified User in Professional Training & Coaching Small-Business (50 or fewer emp.) 4/3/2018 "Unfortunately inmature product" 0/5 What do you like best about Nylas? Great potential: Single API for connecting to Google/Apple/Microsoft mail/calender/contacts Review collected by and hosted on G2.com. What do you dislike about Nylas? Immature product, i.e. initial sync takes a day for most customers Does not allow writing to the Apple services Do not allow you to access all fields (i.e. Gmail object ID needed to open a mail in gmail) Overselling their capabilities. Review collected by and hosted on G2.com. What problems is Nylas solving and how is that benefiting you? None. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Nylas? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Nylas ](https://www.g2.com/products/nylas/discussions/new) GU Guest User • Last activity about 3 years ago What is Nylas com? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-nylas-com) [ View all Discussions ](https://www.g2.com/products/nylas/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/nylas/pricing) ## How much does Nylas cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 6 purchases. 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