Nurix AI is an enterprise-grade conversational AI platform built for high-scale, complex environments across customer experience, sales, and internal workflows. At the core of the platform is NuPlay, Nurix’s orchestration and intelligence layer that powers production-ready AI agents across voice and chat. NuPlay connects LLM reasoning with real business systems, policies, and workflows, enabling agents to take action rather than just respond. It manages conversation flows, tool usage, policy enforcement, fallbacks, and escalation logic so agents behave predictably in live customer interactions. Key features and benefits of Nurix AI include: AI Agents: Intelligent virtual assistants that can handle customer inquiries 24/7, aligning with brand voice and automating routine tasks. Agent Assist: Human-in-the-loop AI assistants that empower sales and support teams to serve customers more effectively, increasing productivity by up to 4x. Voice Agent: Advanced voice-to-voice AI technology that provides human-like, low-latency interactions for phone-based customer support, offering natural conversations and quick response times. Real-time Support: Swift and accurate customer support across multiple channels, resolving issues instantly and anticipating customer needs. Continuous Learning: AI agents that adapt and improve based on feedback and interactions, enhancing performance over time. Enterprise Integration: Seamless integration with existing enterprise data and tech infrastructure for optimal value delivery. Nurix AI offers significant benefits to organizations, including: - Improved sales conversions through intelligent interactions - Increased sales reach by automating end-to-end workflows - Reduced cost per support ticket while maintaining high-quality service - Enhanced employee productivity by automating routine tasks - Ability to handle unlimited customer inquiries without compromising service quality - 24/7 availability of voice support with consistent brand representation The product is designed to help enterprises across various industries reimagine their customer relationships using cutting-edge AI technology, ultimately leading to higher conversions, better productivity, and improved customer satisfaction. The addition of voice agent capabilities further enhances the natural feel of customer interactions, providing a seamless experience across both text and voice-based channels.