1. [Home](https://www.g2.com/)
2. ...
3. [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots)
4. [NuPlay Discussions](https://www.g2.com/products/nuplay/discuss)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ccbf79a60be11eb5b3463d50a81c2bfe/nuplay%282%29.jpg "Product Avatar Image")
](/products/nuplay/reviews)

[

NuPlay

](/products/nuplay/reviews)

(6)4.5/5

NuPlay is a conversational AI platform for enterprise customer-facing teams, providing voice and chat AI agents that handle customer interactions across sales, support, and post-purchase experiences. NuPlay enables enterprises to deploy AI agents that engage customers, qualify leads, resolve support queries, manage follow-ups, and handle proactive customer communication. The agents connect with enterprise processes and operate across voice, chat, email, and messaging while maintaining consistent workflows and escalation paths. Key capabilities of NuPlay include: AI Customer Service Agents: Handle customer queries, support requests, returns, escalations, and loyalty interactions. Outbound Sales Agents: Qualify leads, engage prospects, and automate follow-ups to extend sales reach. Inbound AI Agents: Manage customer conversations and resolve routine requests without requiring human intervention. Voice AI: Enable natural, low-latency voice interactions for enterprise customer support and engagement. Multilingual Voice and Chat: Support multiple languages across voice and chat from a single deployment. Contextual Human Escalation: Transfer conversations to human agents with the full interaction context, avoiding cold starts. Omnichannel Engagement: Support customer interactions across voice, chat, email, and messaging through one platform. Production Reliability: Maintain 99% AI SOP adherence in production, helping agents follow defined processes consistently. High Containment: Reach a 75% containment rate at maturity, reducing the volume of interactions requiring frontline intervention. NuPlay is designed for enterprises that need to handle large volumes of customer interactions without compromising consistency or service quality. It helps customer-facing teams increase sales reach, resolve more customer queries through automation, reduce frontline workload, and maintain consistent customer experiences across channels. NuPlay serves enterprise use cases across retail, insurance, financial services, home services, and education, including customer support, sales engagement, lead qualification, claims and policy servicing, scheduling, admissions, and post-purchase communication

Show More

When users leave NuPlay reviews, G2 also collects common questions about the day-to-day use of NuPlay. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

* * *

### 66.0

Nps Score

### All NuPlay Discussions

Search

Most CommentedMost HelpfulCommon QuestionsNewest

All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments

FilterFilter

Filter byExpand/Collapse 

Sort by

Most Commented

Most Helpful

Common Questions

Newest

Filter by

All Discussions

Discussions with Comments

Common Questions

Discussions without Comments

Sorry...

There are no questions about NuPlay yet.

## Start a New Software Discussion

Have a software question?

Get answers from real users and experts

[Start A Discussion](/products/nuplay/discussions/new?entry_point=discussions%23product)

* * *

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/042e6f7a411d6c8400d288bc1ac679dc/nuplay.svg "Product Avatar Image")

### Have you used NuPlay before?

Answer a few questions to help the NuPlay community

[
Yes
](javascript:void(0))[
Yes
](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnuplay%2Fdiscuss%3Fsmall_ask%3Dnuplay)
No