Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Although it is a very flexible and simple bank to use, it is not very secure."
3.5/5
What do you like best about Nubank?

I enjoy how simple they are. Everything is incredibly simple to perform within the app. While other banks struggle to perform simple tasks (a excellent example is Bradesco, whose app just feels terrible). Everything in the Nubank app is easy and objective, and you don't have to go to a physical agency to obtain answers on what you need to do.

before the advent of Pix, Nubank stood out since it allowed us to transfer money directly to other Nubank accounts without incurring fees. Review collected by and hosted on G2.com.

What do you dislike about Nubank?

So, I no longer feel safe utilizing the Nubank account. If you look at the comments on Twitter and Linkedin, you will notice people who lost a lot of money because their system did not reject suspicious debit or credit card transactions. If someone stole my phone or credit card, I would have to go through a lot of red tape to prove that these were not transactions performed by me, and in most circumstances, Nubank does not give your money back, but other banks (such as Itau) do.

My brother experienced the same issue; someone simply stoled his phone and used thousands of reais (4 transactions with the same amount of money, at the same location, during the night) and they did not ban the transactions or return his money. As a result, he just lost his first salary on the new job. It was frustrating. Review collected by and hosted on G2.com.

Leandro V.
LV
Leandro V.
English Teacher
Small-Business (50 or fewer emp.)
"I have never felt that my data was safe at Nubank"
2.5/5
What do you like best about Nubank?

Great online intarface, excellent app.

How fast you can solve issues via APP, not having to make calls. This makes life much easier when it comes to being practical. Review collected by and hosted on G2.com.

What do you dislike about Nubank?

I never really felt that the app or the bank itself had enough technology to guarantee that all my data and money were safe in the bank. I would love to see how Nubank can guarantee our money and other relevant data are safe with them Review collected by and hosted on G2.com.

Augusto S.
AS
Augusto S.
Analista de Backoffice Financeiro
Enterprise (> 1000 emp.)
"Good and fast assistance"
5/5
What do you like best about Nubank?

I like that my problems are solved really fast, and the app it's really intuitive.

Regarding investments, it's a great option for starters. Review collected by and hosted on G2.com.

What do you dislike about Nubank?

I believe their CDI could me a bit higher to be more competitive with the others new players in the market of digital banking Review collected by and hosted on G2.com.

Victor Hugo M.
VM
Victor Hugo M.
Security Delivery Senior Analyst - Vulnerability Management
Small-Business (50 or fewer emp.)
"Average, nothing different."
2.5/5
What do you like best about Nubank?

Nubank allows you to have a credit card based on the limit of your checking account. It was a good move at the time, but today it is the standard for all digital banks. Review collected by and hosted on G2.com.

What do you dislike about Nubank?

The Nubank UI can be somewhat unintuitive for most people. I was slightly surprised to find out that my card was blocked due to non-payment, until I discovered that the bank does not automatically charge from the checking account. Review collected by and hosted on G2.com.

Mariana R.
MR
Mariana R.
Sales Development Representative Latam
Mid-Market (51-1000 emp.)
"Good"
3.5/5
What do you like best about Nubank?

"It's effortless and completely free to utilize." Review collected by and hosted on G2.com.

What do you dislike about Nubank?

One aspect I dislike about Nubank is the lack of security measures in place. Review collected by and hosted on G2.com.

Ligia A.
LA
Ligia A.
Sr. Account Executive
Mid-Market (51-1000 emp.)
"My financial life simplified and with a great customer support service"
5/5
What do you like best about Nubank?

With Nubank it's so easy to solve complex problems. The app UX is very friendly, and the support service it's fantastic. Review collected by and hosted on G2.com.

What do you dislike about Nubank?

Spending money on their credit card could afford us better benefits. Review collected by and hosted on G2.com.

Verified User in Management Consulting
UM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Great service, beautiful execution"
5/5
What do you like best about Nubank?

I like the user friendly UI. The app is super easy to use, onboarding is awesome and different to other banking apps, this one is straight to the point Review collected by and hosted on G2.com.

What do you dislike about Nubank?

I dislike the fact that sometimes the application runs slowly. This has happened a few times over the past month, I don't know if it's a specific version but it is highly annoying Review collected by and hosted on G2.com.

Jarbas P.
JP
Jarbas P.
Small-Business (50 or fewer emp.)
"Nubank is a good first digital experience"
3.5/5
What do you like best about Nubank?

Nubank makes life easier by having a simple and intuitive user experience Review collected by and hosted on G2.com.

What do you dislike about Nubank?

Not having points on the credit card and not knowing how to qualify for the ultraviolet. Review collected by and hosted on G2.com.

Verified User in Market Research
UM
Verified User in Market Research
Small-Business (50 or fewer emp.)
"Nubank is accessible, easy to navigate and provides decent support"
5/5
What do you like best about Nubank?

Ease of use. The app is very intuitive, and all information is readily displayed. Menus are quick and seamless, so using them is very smooth. Comparing to regular banks, the app is very fast and intuitive, with little to no crashes. Review collected by and hosted on G2.com.

What do you dislike about Nubank?

Security is the most concerning part. Despite upgrades, it is still very easy to lose your savings if your phone is stolen. I wish there was a way to see my incoming subscriptions on my credit card data so I know exactly how much I'm spending next month. Review collected by and hosted on G2.com.

JG
Jade G.
Intake Coordinator
Small-Business (50 or fewer emp.)
"Great bank easy to use, gives me control of my finial life"
5/5
What do you like best about Nubank?

I really like how Nubank feels like a new experience to me, I really like how it has a colourful card and it really encourages me to pay off my credit card with discounts for paying early. I like how it's not a savings or checking account it's simply just an account which allows the money to be deposited and always earn. I also like how there's no limit of number of transfers which is a very unique feature Review collected by and hosted on G2.com.

What do you dislike about Nubank?

I don't love how high the fees are but I think the rewards do come with the high fees and I like how you can withdraw money anytime without losing income unlike a lot of other bankings Review collected by and hosted on G2.com.