# Best Live Chat Software - Page 4

*By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*


Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.





## Top Live Chat Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,649 reviews) | Scalable omnichannel ticket operations | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" |
| 2 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,969 reviews) | Salesforce-centered service operations | "[“Daily Use Review of Salesforce Service Cloud in Collections”](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)" |
| 3 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,721 reviews) | Knowledge-base AI support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" |
| 4 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,527 reviews) | Omnichannel help desk automation | "[Zoho Desk: Simple, Organized Ticketing with Great Value and Smooth Zoho Integrations](https://www.g2.com/survey_responses/zoho-desk-review-13066335)" |
| 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,024 reviews) | Local business messaging and review capture | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" |
| 6 | [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) | 4.6/5.0 (231 reviews) | WhatsApp-based customer conversation scale | "[WhatsApp Business Platform is Essential for My Fashion Brand](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12788911)" |
| 7 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,032 reviews) | Reputation-led customer messaging | "[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)" |
| 8 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,496 reviews) | AI SDR website meeting conversion | "[Qualified Turns Our Chatbot into a Scalable, Low-Maintenance AI SDR](https://www.g2.com/survey_responses/qualified-review-13089717)" |
| 9 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,819 reviews) | CRM-connected support and self-service | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" |
| 10 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,843 reviews) | Website chat automation for lead capture | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" |


## G2 Grid® for Live Chat Software
![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=10366&focus%5B%5D=1281845&focus%5B%5D=90225&focus%5B%5D=19432)
Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Fin, Zoho Desk, Podium, WhatsApp Business Platform, Qualified, and Birdeye.
Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=podium&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=qualified&focus%5B%5D=birdeye)


## How Many Live Chat Software Products Does G2 Track?
**Total Products under this Category:** 464

### Category Stats (Jul 2026)
- **Average Rating**: 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: RingCX (+1.57%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month
*Last updated: July 15, 2026*


## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,200+ Authentic Reviews
- 464+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Live Chat Software Is Best for Your Use Case?

- **Leader:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- **Highest Performer:** [Chatway Live Chat](https://www.g2.com/products/chatway-chatway-live-chat/reviews)
- **Easiest to Use:** [Gladly](https://www.g2.com/products/gladly/reviews)
- **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews)
- **Best Free Software:** [Fin](https://www.g2.com/products/fin/reviews)


---

**Sponsored**

### LiveChat

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-07-16T05%3A43%3A17Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1856&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat&secure%5Btoken%5D=3de5d2313d3a8a3a0006ea8013f2c3eabd0365f67628bbe6c38e00d34d734b64&secure%5Burl%5D=https%3A%2F%2Fwww.livechat.com%2F&secure%5Burl_type%5D=free_trial)

---


## Live Chat Software Features & Capabilities

### What are the Best Live Chat Software with Knowledge Base?
Establishes a knowledge base for employee reference during conversations. 

**Top-rated Live Chat Software for Knowledge Base:**
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
- [Fin](https://www.g2.com/products/fin/reviews)
[Explore Live Chat Software with Knowledge Base](https://www.g2.com/categories/live-chat/f/knowledge-base)

### What are the Best Live Chat Software with Co-Browsing?
Allows agents to join a customer's browser session and navigate through the website with them.

**Top-rated Live Chat Software for Co-Browsing:**
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
- [Fin](https://www.g2.com/products/fin/reviews)
[Explore Live Chat Software with Co-Browsing](https://www.g2.com/categories/live-chat/f/co-browsing)

### What are the Best Live Chat Software with Targeted Emails?
Sends automated emails to further engage clients and potential clients. 

**Top-rated Live Chat Software for Targeted Emails:**
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
- [Fin](https://www.g2.com/products/fin/reviews)
[Explore Live Chat Software with Targeted Emails](https://www.g2.com/categories/live-chat/f/targeted-emails)

### What are the Best Live Chat Software with Lead Development?
Enables employees to denote potential customers. 

**Top-rated Live Chat Software for Lead Development:**
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
- [Fin](https://www.g2.com/products/fin/reviews)
[Explore Live Chat Software with Lead Development](https://www.g2.com/categories/live-chat/f/lead-development)

### What are the Best Live Chat Software with In-App Messaging?
Allows for live chat to be enabled within the app for customer help. 

**Top-rated Live Chat Software for In-App Messaging:**
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
- [Fin](https://www.g2.com/products/fin/reviews)
[Explore Live Chat Software with In-App Messaging](https://www.g2.com/categories/live-chat/f/in-app-messaging)


## What Are the Top-Rated Live Chat Software Products in 2026?
### 1. [eDesk](https://www.g2.com/products/edesk/reviews)
eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars: Pre-sales Support, Streamline Support, and Build Loyalty. eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver. Start your free 14-day trial or book a demo today!


**Average Rating:** 4.5/5.0
**Total Reviews:** 72
**How Do G2 Users Rate eDesk?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lead Development:** 6.7/10 (Category avg: 8.6/10)
- **Customization :** 7.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.4/10 (Category avg: 8.1/10)

**Who Is the Company Behind eDesk?**

- **Seller:** [xSellco Software](https://www.g2.com/sellers/xsellco-software)
- **Company Website:** https://www.xsellco.com/
- **HQ Location:** Dublin, Dublin
- **Twitter:** @XSellco (246 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/edeskdotcom/ (84 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Director
- **Top Industries:** Retail, Automotive
- **Company Size:** 77% Small-Business, 14% Mid-Market


#### What Are eDesk's Pros and Cons?

**Pros:**

- Ease of Use (22 reviews)
- Customer Support (21 reviews)
- Efficiency (19 reviews)
- Features (18 reviews)
- Helpful (18 reviews)

**Cons:**

- Learning Curve (7 reviews)
- Ticketing Issues (6 reviews)
- Expensive (5 reviews)
- Not Intuitive (5 reviews)
- Ticket Management (5 reviews)


### What Do G2 Reviewers Say About eDesk?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find eDesk's **ease of use** exceptional, with quick support and an intuitive interface enhancing their experience.
- Users value the **quick and efficient customer support** from eDesk, enhancing the overall setup and service experience.
- Users appreciate the **efficiency** of eDesk, benefiting from quick support and streamlined communication across platforms.
- Users appreciate the **centralized customer communication** of eDesk, enhancing efficiency and collaboration across platforms.
- Users praise eDesk for its **time-saving customer service features** , especially the outstanding template and AI capabilities.

**Cons:**

- Users find the **learning curve steep** for eDesk, as advanced settings and workflows require time to grasp.
- Users experience **ticketing issues** with filtering and duplicate tickets, complicating their support process despite eDesk's overall effectiveness.
- Users find the pricing of eDesk to be **quite steep** , making it challenging for smaller businesses to afford.
- Users find eDesk's interface **not intuitive** , requiring time and support for familiarization with advanced features.
- Users find the **automatic ticket generation** frustrating, leading to confusion and inefficient management of customer inquiries.

#### What Are Recent G2 Reviews of eDesk?

**"[User-Friendly Setup and Excellent Support That Streamlines Customer Enquiries](https://www.g2.com/survey_responses/edesk-review-12971636)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Health, Wellness and Fitness*

[Read full review](https://www.g2.com/survey_responses/edesk-review-12971636)

---

**"[Easy Setup and Fast, Helpful Support for New eDesk Users](https://www.g2.com/survey_responses/edesk-review-12251088)"**

**Rating:** 4.5/5.0 stars
*— Angie S.*

[Read full review](https://www.g2.com/survey_responses/edesk-review-12251088)

---



### 2. [iAdvize](https://www.g2.com/products/iadvize/reviews)
iAdvize is an AI Shopping Assistant designed to turn more shoppers into customers by delivering sales-first AI that knows when and how to sell. Unlike traditional chatbots built for support, our platform is purpose-built for e-commerce conversion—removing buying blockers, answering critical pre-purchase questions, and guiding shoppers confidently toward checkout. At the heart of iAdvize is a proactive, brand-aligned AI that engages shoppers at the moments that matter most. Whether they're navigating a complex catalog on a product listing page, hesitating on a product detail page, or stalling at checkout, the AI Shopping Assistant surfaces personalized recommendations, instant answers, and seamless add-to-cart flows—all within a branded conversational experience. iAdvize powers digital conversations for more than 350 brands, generating over $1 billion in annual online revenue. We've analyzed millions of shopper interactions across every touchpoint and used those insights to build a platform that adapts to your tone of voice, reflects your brand identity, and continuously improves based on real performance data. Our AI Designer gives you complete control: upload your product catalog, configure tone and behavior, and create custom workflows without touching code. The Campaign Manager lets you deploy strategically—targeting by page type, traffic source, or shopper behavior to trigger the right engagement at the right time. And with Shopper Insights, you get full transparency into how every AI interaction impacts your KPIs, from engagement rates to conversion lift and average order value. Built with a dedicated Shopify integration for plug-and-play deployment, iAdvize is also e-commerce platform agnostic—integrating seamlessly with any storefront. Non-technical teams can configure, test, and optimize without developer resources, enabling fast experimentation and measurable impact. From proactive engagement widgets and smart product discovery to cross-sell recommendations and checkout support, iAdvize delivers the speed and clarity shoppers need to move from browsing to buying—with confidence.


**Average Rating:** 4.7/5.0
**Total Reviews:** 28
**How Do G2 Users Rate iAdvize?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Lead Development:** 7.7/10 (Category avg: 8.6/10)
- **Customization :** 8.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.1/10 (Category avg: 8.1/10)

**Who Is the Company Behind iAdvize?**

- **Seller:** [iAdvize](https://www.g2.com/sellers/iadvize)
- **Year Founded:** 2010
- **HQ Location:** Nantes, France
- **Twitter:** @iadvize (7,328 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/535762/ (188 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 40% Mid-Market, 37% Small-Business


#### What Are iAdvize's Pros and Cons?

**Pros:**

- Helpful (5 reviews)
- Customer Engagement (3 reviews)
- Customer Support (3 reviews)
- Ease of Use (3 reviews)
- Engagement (3 reviews)

**Cons:**

- Chat Management (1 reviews)
- Connectivity Issues (1 reviews)
- Feature Issues (1 reviews)
- Inadequate Reporting (1 reviews)
- Integration Issues (1 reviews)


### What Do G2 Reviewers Say About iAdvize?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **helpfulness** of iAdvize's team, enhancing customer engagement and driving positive business outcomes.
- Users highly value the **exceptional customer engagement** provided by iAdvize, positively impacting service efficiency and conversion rates.
- Users value the **exceptional customer support** from iAdvize, which enhances their engagement and aims for shared success.
- Users find iAdvize to be **very user-friendly** , appreciating its intuitive interface and seamless implementation process.
- Users commend the **high engagement and support** from iAdvize, significantly enhancing customer interactions and conversion rates.

**Cons:**

- Users find it **inconvenient that chat conversations are not integrated with Microsoft Teams** , limiting their workflow efficiency.
- Users find the **connectivity issues** frustrating, as messaging does not integrate with their Microsoft Teams workspace.
- Users feel there are **missing features** in iAdvize, affecting the overall experience and reporting capabilities.
- Users find **inadequate reporting** in iAdvize, as key insights are often lacking and vague during agent transfers.
- Users find it **inconvenient due to integration issues** with Microsoft Teams, limiting seamless communication possibilities.

#### What Are Recent G2 Reviews of iAdvize?

**"[iAdvize Boosts Product Discovery and Conversational Commerce on LG.com](https://www.g2.com/survey_responses/iadvize-review-12791707)"**

**Rating:** 4.5/5.0 stars
*— Girish J.*

[Read full review](https://www.g2.com/survey_responses/iadvize-review-12791707)

---

**"[Innovative Chatbot That Cuts Inquiries and Streamlines Support](https://www.g2.com/survey_responses/iadvize-review-12455845)"**

**Rating:** 4.0/5.0 stars
*— Jennifer G.*

[Read full review](https://www.g2.com/survey_responses/iadvize-review-12455845)

---


#### What Are G2 Users Discussing About iAdvize?

- [What is iAdvize used for?](https://www.g2.com/discussions/what-is-iadvize-used-for) - 1 upvote

### 3. [Enchant](https://www.g2.com/products/enchant/reviews)
Enchant is a helpdesk and knowledge base software solution.


**Average Rating:** 4.8/5.0
**Total Reviews:** 64
**How Do G2 Users Rate Enchant?**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.6/10)
- **Customization :** 8.1/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

**Who Is the Company Behind Enchant?**

- **Seller:** [Enchant](https://www.g2.com/sellers/enchant)
- **HQ Location:** Arkansas, United States
- **Twitter:** @enchant (110 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/enchant-com/ (6 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Director
- **Top Industries:** Retail, Computer Software
- **Company Size:** 83% Small-Business, 12% Mid-Market



#### What Are Recent G2 Reviews of Enchant?

**"[Powerful, Low-Cost Customer Communication Tool with Responsive Support](https://www.g2.com/survey_responses/enchant-review-12719803)"**

**Rating:** 4.5/5.0 stars
*— James C.*

[Read full review](https://www.g2.com/survey_responses/enchant-review-12719803)

---

**"[Easy Shared Inboxes, Fast Support, and Great Value for Small Businesses](https://www.g2.com/survey_responses/enchant-review-12716833)"**

**Rating:** 5.0/5.0 stars
*— Douglas W.*

[Read full review](https://www.g2.com/survey_responses/enchant-review-12716833)

---


#### What Are G2 Users Discussing About Enchant?

- [What is Enchant used for?](https://www.g2.com/discussions/what-is-enchant-used-for)

### 4. [Help Scout](https://www.g2.com/products/help-scout/reviews)
Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform. With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%. It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service.


**Average Rating:** 4.4/5.0
**Total Reviews:** 418
**How Do G2 Users Rate Help Scout?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Development:** 7.9/10 (Category avg: 8.6/10)
- **Customization :** 7.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.1/10 (Category avg: 8.1/10)

**Who Is the Company Behind Help Scout?**

- **Seller:** [Help Scout](https://www.g2.com/sellers/help-scout)
- **Company Website:** https://www.helpscout.com/
- **Year Founded:** 2011
- **HQ Location:** Boston, MA
- **Twitter:** @helpscout (11,601 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1447019/ (291 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small-Business, 33% Mid-Market


#### What Are Help Scout's Pros and Cons?

**Pros:**

- Ease of Use (14 reviews)
- Features (11 reviews)
- Helpful (11 reviews)
- Customer Support (7 reviews)
- Knowledge Base (7 reviews)

**Cons:**

- Lack of Features (8 reviews)
- Limited Features (7 reviews)
- Missing Features (7 reviews)
- Limited Customization (4 reviews)
- Limited Functionality (4 reviews)


### What Do G2 Reviewers Say About Help Scout?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Help Scout, finding its interface intuitive and efficient for collaboration.
- Users appreciate the **intuitive interface and team collaboration** features of Help Scout, enhancing customer support efficiency.
- Users find Help Scout **extremely helpful** for managing teams, tracking conversations, and responding efficiently to client queries.
- Users highlight the **responsive customer support** of Help Scout, enhancing their overall experience with efficient solutions.
- Users appreciate the **knowledge base availability** of Help Scout, empowering customers to find solutions independently.

**Cons:**

- Users find **limited advanced features** in Help Scout, which can hinder customization and reporting for teams.
- Users find Help Scout's **limited features** restricts advanced reporting and customization, affecting overall efficiency.
- Users note the **missing features** in Help Scout, particularly in reporting options and customization, affecting usability.
- Users find **customization options limited** in Help Scout, making it challenging for complex workflows and preferences.
- Users feel Help Scout has **limited functionality** , wishing for more features and improved interface options.

#### What Are Recent G2 Reviews of Help Scout?

**"[Seamless, Human-Like Support Emails with Strong Behind-the-Scenes Collaboration](https://www.g2.com/survey_responses/help-scout-review-12844841)"**

**Rating:** 4.0/5.0 stars
*— Afzal M.*

[Read full review](https://www.g2.com/survey_responses/help-scout-review-12844841)

---

**"[Customer Context at a Glance with Human, Efficient Workflows](https://www.g2.com/survey_responses/help-scout-review-12639419)"**

**Rating:** 4.0/5.0 stars
*— Noxy P.*

[Read full review](https://www.g2.com/survey_responses/help-scout-review-12639419)

---


#### What Are G2 Users Discussing About Help Scout?

- [What is Help Scout used for?](https://www.g2.com/discussions/what-is-help-scout-used-for)
- [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) - 1 comment
- [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) - 2 comments
- [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) - 1 comment
- [What is help scout?](https://www.g2.com/discussions/what-is-help-scout) - 1 comment

### 5. [Talkative](https://www.g2.com/products/talkative/reviews)
Talkative provides contact centre leaders with a secure, AI customer service solution that’s always evolving, infinitely scalable, and delivers value fast. We help customer service, support, and sales teams deliver fast, scalable, and brand-consistent service - across voice, chat, messaging, and more. With Talkative, you get LLM-powered voice AI and chatbots, AI-enhanced live chat and messaging (including WhatsApp, Facebook Messenger, and SMS), and powerful agent assist tools - all connected through one flexible platform that integrates seamlessly with your CRM and contact centre systems. Trained on your knowledge base and customisable to your brand, Talkative’s prompt-based AI delivers multilingual, compliant support at scale - while ensuring smooth handovers to human agents when needed. Trusted by leading organisations like Healthspan, Bugaboo, Claridge’s, PayPoint, and Lululemon, Talkative has helped customers achieve: - Up to 90% containment on AI conversations - 89% CSAT for AI interactions - 39% increase in average order value Whether you’re looking to improve efficiency, reduce costs, or deliver exceptional CX, Talkative gives your teams the AI tools to thrive.


**Average Rating:** 5.0/5.0
**Total Reviews:** 24
**How Do G2 Users Rate Talkative?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 8.6/10 (Category avg: 8.6/10)
- **Customization :** 8.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.8/10 (Category avg: 8.1/10)

**Who Is the Company Behind Talkative?**

- **Seller:** [Talkative](https://www.g2.com/sellers/talkative)
- **HQ Location:** Newport, Wales
- **LinkedIn® Page:** https://www.linkedin.com/company/talkativeuk/ (30 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 54% Mid-Market, 29% Small-Business


#### What Are Talkative's Pros and Cons?

**Pros:**

- Customer Support (3 reviews)
- Helpful (3 reviews)
- Easy Setup (2 reviews)
- AI Efficiency (1 reviews)
- Artificial Intelligence (1 reviews)

**Cons:**

- Complex Usage (1 reviews)
- Difficult Setup (1 reviews)


### What Do G2 Reviewers Say About Talkative?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise Talkative's **responsive customer support** , highlighting their dedication and effectiveness in resolving queries and setup.
- Users commend the **helpful support** provided by Talkative, enhancing their experience with efficient setup and solutions.
- Users find the **easy setup** of Talkative beneficial, with excellent support ensuring smooth integration and functionality.
- Users love the **AI efficiency** of Talkative, highlighting its quick setup and responsive support for chatbots.
- Users find Talkative's **AI capabilities** helpful and responsive, enhancing the chatbot setup process effectively.

**Cons:**

- Users find the **initial setup daunting** , although Jasmine's portal simplifies the process into manageable modules.
- Users find the **difficult setup** intimidating initially, but appreciate the logical breakdown provided for assistance.

#### What Are Recent G2 Reviews of Talkative?

**"[Great experience so far](https://www.g2.com/survey_responses/talkative-review-10978062)"**

**Rating:** 5.0/5.0 stars
*— Mike B.*

[Read full review](https://www.g2.com/survey_responses/talkative-review-10978062)

---

**"[Exceptional Customization and Stellar Support](https://www.g2.com/survey_responses/talkative-review-13096226)"**

**Rating:** 5.0/5.0 stars
*— Verified User*

[Read full review](https://www.g2.com/survey_responses/talkative-review-13096226)

---


#### What Are G2 Users Discussing About Talkative?

- [What is Talkative used for?](https://www.g2.com/discussions/what-is-talkative-used-for)

### 6. [Salesmsg](https://www.g2.com/products/salesmsg/reviews)
𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg.


**Average Rating:** 4.7/5.0
**Total Reviews:** 401
**How Do G2 Users Rate Salesmsg?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lead Development:** 9.4/10 (Category avg: 8.6/10)

**Who Is the Company Behind Salesmsg?**

- **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg)
- **Company Website:** https://www.SalesMessage.com
- **Year Founded:** 2017
- **HQ Location:** Delray Beach, FL
- **Twitter:** @salesmsg (148 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/salesmsg/ (44 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, Sales
- **Top Industries:** Health, Wellness and Fitness, Real Estate
- **Company Size:** 68% Small-Business, 27% Mid-Market


#### What Are Salesmsg's Pros and Cons?

**Pros:**

- Ease of Use (141 reviews)
- Easy Communication (74 reviews)
- Easy Integration (66 reviews)
- Integrations (61 reviews)
- Customer Support (55 reviews)

**Cons:**

- Missing Features (25 reviews)
- Messaging Issues (22 reviews)
- Sending Issues (17 reviews)
- SMS Issues (17 reviews)
- Slow Loading (16 reviews)


### What Do G2 Reviewers Say About Salesmsg?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Salesmsg to be **easy to use and intuitive** , making patient communication convenient and hassle-free.
- Users appreciate the **easy communication** of Salesmsg, enabling efficient interactions without disturbing patients’ routines.
- Users value the **easy integration** of Salesmsg with HubSpot, enhancing their SMS communication and workflow efficiency.
- Users love the **seamless integration** of Salesmsg with HubSpot, facilitating effective communication and lead management.
- Users value the **helpful customer support** with Salesmsg, ensuring assistance is always available when needed.

**Cons:**

- Users find **missing features** like dark mode and large image uploads critical for improving their experience.
- Users encounter **messaging issues** like delivery problems and SMS tracking limitations, affecting the overall usability of Salesmsg.
- Users experience **sending issues** with blank panels and lack of failure reports affecting communication efficiency.
- Users experience **SMS issues** like delayed message delivery and settings complications that detract from the overall performance.
- Users report **slow loading times** on the mobile app, leading to frustration and reliance on the desktop version.

#### What Are Recent G2 Reviews of Salesmsg?

**"[Salesmsg’s Intuitive Interface Makes Getting Started Effortless](https://www.g2.com/survey_responses/salesmsg-review-12949481)"**

**Rating:** 4.0/5.0 stars
*— Hannah G.*

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481)

---

**"[Easy-to-Navigate Platform with Regular Updates and Standout Support](https://www.g2.com/survey_responses/salesmsg-review-12509445)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Retail*

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445)

---


#### What Are G2 Users Discussing About Salesmsg?

- [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for)

### 7. [Customers.ai](https://www.g2.com/products/customers-ai/reviews)
Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and enriching their identity data and restoring lost Facebook ad audiences. Customers.ai helps you engage your website visitors by tracking the customer journey, segmenting high-intent audiences, and ensuring emails reach the right people with the right message. Plus, it works seamlessly with popular tools like Klaviyo, SendGrid, Salesforce, and HighLevel. Trusted by over 100,000 businesses worldwide, including ecommerce and DTC brands, Customers.ai is helping marketers connect with their audience and drive results.


**Average Rating:** 4.8/5.0
**Total Reviews:** 417
**How Do G2 Users Rate Customers.ai?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lead Development:** 9.6/10 (Category avg: 8.6/10)
- **Customization :** 9.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.7/10 (Category avg: 8.1/10)

**Who Is the Company Behind Customers.ai?**

- **Seller:** [Customers.ai ](https://www.g2.com/sellers/customers-ai)
- **Year Founded:** 2018
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @CustomersAI (6,121 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/17975060/ (38 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Founder, Owner
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 79% Small-Business, 17% Mid-Market


#### What Are Customers.ai's Pros and Cons?

**Pros:**

- Features (98 reviews)
- Helpful (88 reviews)
- Ease of Use (82 reviews)
- Lead Generation (73 reviews)
- Customer Support (66 reviews)

**Cons:**

- Learning Curve (12 reviews)
- Learning Difficulty (10 reviews)
- Poor Customer Support (10 reviews)
- Steep Learning Curve (9 reviews)
- Cost (8 reviews)


### What Do G2 Reviewers Say About Customers.ai?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of collaboration** and clarity in metrics provided by Customers.ai for effective marketing efforts.
- Users find Customers.ai to be **extremely helpful** for optimizing collaboration between sales and marketing teams efficiently.
- Users find the **ease of use** of Customers.ai remarkable, facilitating quick setup and team adoption.
- Users value the **effective lead generation tools** of Customers.ai, enabling informed decisions and enhanced customer targeting.
- Users praise the **responsive customer support** of Customers.ai, enhancing their experience and aiding in optimization efforts.

**Cons:**

- Users find the **learning curve steep** , requiring time and support to navigate the extensive configurations effectively.
- Users find the **learning difficulty** significant, particularly with technical setup and adapting to new features.
- Users experience **poor customer support** with Customers.ai, often finding it inadequate for resolving issues effectively.
- Users find the **steep learning curve** challenging, especially with initial setup and feature integration difficulties.
- Users find the **cost prohibitive** , especially for small businesses, given the software's perceived underperformance and limited capabilities.

#### What Are Recent G2 Reviews of Customers.ai?

**"[Killer data quality and a big jump in sales](https://www.g2.com/survey_responses/customers-ai-review-10924030)"**

**Rating:** 5.0/5.0 stars
*— Eibee S.*

[Read full review](https://www.g2.com/survey_responses/customers-ai-review-10924030)

---

**"[A Huge Improvement In How We Handle Leads](https://www.g2.com/survey_responses/customers-ai-review-10922963)"**

**Rating:** 5.0/5.0 stars
*— carl nino luis g.*

[Read full review](https://www.g2.com/survey_responses/customers-ai-review-10922963)

---


#### What Are G2 Users Discussing About Customers.ai?

- [What is MobileMonkey used for?](https://www.g2.com/discussions/what-is-mobilemonkey-used-for) - 1 comment
- [What features should a chatbot have?](https://www.g2.com/discussions/mobilemonkey-what-features-should-a-chatbot-have)
- [How does mobile monkey work?](https://www.g2.com/discussions/how-does-mobile-monkey-work)
- [Is mobile monkey free?](https://www.g2.com/discussions/is-mobile-monkey-free) - 2 comments
- [What is MobileMonkey chat?](https://www.g2.com/discussions/what-is-mobilemonkey-chat) - 4 comments

### 8. [Callbell](https://www.g2.com/products/callbell/reviews)
Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram.


**Average Rating:** 4.6/5.0
**Total Reviews:** 20
**How Do G2 Users Rate Callbell?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Lead Development:** 8.8/10 (Category avg: 8.6/10)
- **Customization :** 9.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

**Who Is the Company Behind Callbell?**

- **Seller:** [Callbell](https://www.g2.com/sellers/callbell)
- **Year Founded:** 2018
- **HQ Location:** Paris, Ile-de-France
- **Twitter:** @CallbellApp (40 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/11221868/ (45 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services
- **Company Size:** 82% Small-Business, 14% Mid-Market



#### What Are Recent G2 Reviews of Callbell?

**"[Centralized multichannel attention, intuitive interface, and instant technical support](https://www.g2.com/survey_responses/callbell-review-13104420)"**

**Rating:** 5.0/5.0 stars
*— Manuel M.*

[Read full review](https://www.g2.com/survey_responses/callbell-review-13104420)

---

**"[Intuitive Setup, Detailed Metrics, and Excellent Support for Powerful Automation](https://www.g2.com/survey_responses/callbell-review-13104483)"**

**Rating:** 5.0/5.0 stars
*— Paola  B.*

[Read full review](https://www.g2.com/survey_responses/callbell-review-13104483)

---


#### What Are G2 Users Discussing About Callbell?

- [Is Callbell free?](https://www.g2.com/discussions/is-callbell-free)
- [Is Callbell safe?](https://www.g2.com/discussions/is-callbell-safe)
- [What is Callbell?](https://www.g2.com/discussions/what-is-callbell)
- [How does Callbell work?](https://www.g2.com/discussions/how-does-callbell-work)

### 9. [CallRail](https://www.g2.com/products/callrail/reviews)
CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1,706
**How Do G2 Users Rate CallRail?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.8/10 (Category avg: 8.6/10)
- **Customization :** 6.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.3/10 (Category avg: 8.1/10)

**Who Is the Company Behind CallRail?**

- **Seller:** [CallRail](https://www.g2.com/sellers/callrail)
- **Company Website:** https://www.callrail.com
- **Year Founded:** 2011
- **HQ Location:** Atlanta, GA
- **Twitter:** @CallRail (6,067 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2567008/ (353 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Real Estate
- **Company Size:** 73% Small-Business, 22% Mid-Market


#### What Are CallRail's Pros and Cons?

**Pros:**

- Ease of Use (109 reviews)
- Features (102 reviews)
- Call Tracking (90 reviews)
- Helpful (76 reviews)
- Call Recording (64 reviews)

**Cons:**

- Missing Features (29 reviews)
- Integration Issues (26 reviews)
- Call Issues (23 reviews)
- Expensive (22 reviews)
- Learning Curve (22 reviews)


### What Do G2 Reviewers Say About CallRail?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of CallRail, streamlining call management and enhancing tracking efficiency.
- Users value CallRail's **user-friendly platform and effective call tracking** , enhancing their ability to manage and convert leads efficiently.
- Users value the **powerful insights** from CallRail, effectively tracking calls and optimizing marketing campaigns with clarity.
- Users highly value the **powerful insights** provided by CallRail, enhancing clarity on campaign effectiveness and tracking.
- Users value the **call recording features** of CallRail, enhancing customer satisfaction and offering seamless communication tools.

**Cons:**

- Users are disappointed by the **missing features** like better integrations and more natural AI voice interactions.
- Users face significant **integration issues** with CallRail, particularly with third-party apps and CRM systems.
- Users face **call issues** with CallRail, including difficulties in forwarding calls and CRM integration complications.
- Users find CallRail's **expensive pricing** adds up quickly, making it challenging to justify combined costs with other services.
- Users find the **learning curve steep** with CallRail, as managing settings and numbers is often time-consuming.

#### What Are Recent G2 Reviews of CallRail?

**"[Helpful Support team with minor UI tweaks needed](https://www.g2.com/survey_responses/callrail-review-13105402)"**

**Rating:** 4.0/5.0 stars
*— Jessica C.*

[Read full review](https://www.g2.com/survey_responses/callrail-review-13105402)

---

**"[Effortless Call Tracking with AI Insights, Needs Setup Simplification](https://www.g2.com/survey_responses/callrail-review-11188871)"**

**Rating:** 4.5/5.0 stars
*— Kevin D.*

[Read full review](https://www.g2.com/survey_responses/callrail-review-11188871)

---


#### What Are G2 Users Discussing About CallRail?

- [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance)
- [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for)
- [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop)
- [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) - 1 comment
- [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) - 2 comments

### 10. [Ozonetel](https://www.g2.com/products/ozonetel/reviews)
Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.


**Average Rating:** 4.6/5.0
**Total Reviews:** 621
**How Do G2 Users Rate Ozonetel?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.9/10 (Category avg: 8.6/10)
- **Customization :** 8.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.6/10 (Category avg: 8.1/10)

**Who Is the Company Behind Ozonetel?**

- **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel)
- **Company Website:** https://www.ozonetel.com
- **Year Founded:** 2007
- **HQ Location:** San Jose, California
- **Twitter:** @Ozonetel (771 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (353 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Associate, Assistant Manager
- **Top Industries:** Financial Services, Hospital & Health Care
- **Company Size:** 62% Mid-Market, 28% Small-Business


#### What Are Ozonetel's Pros and Cons?

**Pros:**

- Ease of Use (133 reviews)
- Features (95 reviews)
- Call Management (87 reviews)
- Call Quality (69 reviews)
- Customer Support (57 reviews)

**Cons:**

- Call Issues (62 reviews)
- Connection Issues (60 reviews)
- Call Connectivity Issues (41 reviews)
- Connectivity Issues (41 reviews)
- Technical Issues (38 reviews)


### What Do G2 Reviewers Say About Ozonetel?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Ozonetel's **ease of use** exceptional, simplifying call management and enhancing team efficiency seamlessly.
- Users value Ozonetel's **versatile call handling** , enabling efficient management of customer grievances with easy access to call history.
- Users value the **versatile call management** features of Ozonetel for effortlessly handling customer grievances and improving workflow.
- Users value the **exceptional call quality** of Ozonetel, enhancing smooth communication and integration with CRM systems.
- Users appreciate the **excellent customer support** provided by Ozonetel through its integrated omnichannel capabilities.

**Cons:**

- Users often face **call quality issues** affecting their experience, especially during high demand and in specific locations.
- Users often experience **connection issues** , leading to logouts and call drops that hinder their overall experience.
- Users experience **call connectivity issues** , including voice problems and delays, affecting their overall communication experience.
- Users experience frequent **connectivity issues** with Ozonetel, encountering disconnections and call transfer problems.
- Users occasionally face **technical issues** like call drops and delays, impacting the overall customer experience.

#### What Are Recent G2 Reviews of Ozonetel?

**"[We get good support from Ozonetel](https://www.g2.com/survey_responses/ozonetel-review-8823228)"**

**Rating:** 5.0/5.0 stars
*— Kishore K.*

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8823228)

---

**"[User friendly and helps in tracking the calling minutes](https://www.g2.com/survey_responses/ozonetel-review-8889793)"**

**Rating:** 5.0/5.0 stars
*— Lakshmi  M.*

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793)

---


#### What Are G2 Users Discussing About Ozonetel?

- [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments

### 11. [Helpshift](https://www.g2.com/products/helpshift/reviews)
Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This solution integrates three foundational pillars: advanced technology that enhances the customer experience, AI that scales engagement efforts, and expert human services that deliver strategic value. Together, these elements create a comprehensive customer engagement framework that is both efficient and empathetic, applicable to digital-first businesses operating across mobile, web, and in-app environments. Targeted at customer experience leaders, support operations teams, product managers, and community directors, Helpshift caters to organizations seeking to optimize customer interactions and drive measurable business outcomes. The platform is particularly beneficial for teams looking to streamline support processes, enhance customer engagement, reduce churn, and maintain brand safety across digital touchpoints. With Helpshift, brands can effectively manage customer conversations and turn them into actionable insights that contribute to retention and growth. The platform's versatility allows it to address a range of use cases, from automated customer service and proactive engagement to community management and trust and safety operations. Helpshift offers four essential solutions: Support, Engagement, Trust and Safety, and Community. The Support solution delivers efficient AI-powered customer service through Care AI for instant resolution, Language AI for native multilingual support across 75+ languages, and AI Copilot for agent productivity, augmented by elite human specialists with 24/7 global coverage. The Engagement solution enables brands to create proactive experiences with Engage AI, which predicts churn risk and identifies upsell opportunities, supported by dedicated VIP Account Managers who deliver concierge service. The Trust and Safety solution combines best-in-class partner technology for automated moderation, age verification, and toxicity-detection filters with Guard AI for monitoring and quality assurance of AI- and human-agent conversations, plus expert moderators and threat analysts for nuanced content review and complex escalations. The Community solution uses Community AI to analyze sentiment trends across social platforms and pairs that intelligence with expert community managers who shape culture and engage directly with audiences. The platform's key features include a native SDK that embeds directly into mobile, web, and PC applications for seamless customer interactions without disrupting the user experience. Unified Orchestration connects in-app, web, and social touchpoints with shared context, while Real-Time Intelligence surfaces behavior insights that drive decisions. Enterprise-Grade Security includes SOC2, GDPR, HIPAA, and COPPA, among other certifications. By bridging the gap between operational efficiency and empathetic engagement, Helpshift empowers organizations to reduce operational costs, increase customer satisfaction, protect brand reputation, and foster stronger community health.


**Average Rating:** 4.3/5.0
**Total Reviews:** 338
**How Do G2 Users Rate Helpshift?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Lead Development:** 8.8/10 (Category avg: 8.6/10)
- **Customization :** 8.1/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.3/10 (Category avg: 8.1/10)

**Who Is the Company Behind Helpshift?**

- **Seller:** [Keywords Studios](https://www.g2.com/sellers/keywords-studios)
- **Company Website:** https://www.keywordsstudios.com
- **Year Founded:** 1998
- **HQ Location:** Dublin, County Dublin, Ireland
- **Twitter:** @KeywordsStudios (5,057 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/keywordsstudios (11,564 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Service Representative, Customer Support
- **Top Industries:** Computer Games, Entertainment
- **Company Size:** 62% Mid-Market, 22% Small-Business


#### What Are Helpshift's Pros and Cons?

**Pros:**

- Ease of Use (3 reviews)
- Features (3 reviews)
- Case Management (2 reviews)
- Efficiency (2 reviews)
- Navigation Ease (2 reviews)

**Cons:**

- Connection Issues (2 reviews)
- Software Unresponsiveness (2 reviews)
- Difficult Navigation (1 reviews)
- Downtime (1 reviews)
- Lack of Detail (1 reviews)


### What Do G2 Reviewers Say About Helpshift?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Helpshift **easy to use** , with a user-friendly interface that streamlines ticket management and enhances support efficiency.
- Users appreciate the **clear ticket management and automation tools** of Helpshift, enhancing efficiency and customer experience.
- Users value the **efficient case management system** of Helpshift, enhancing organization and streamlining the resolution process.
- Users value the **efficiency** of Helpshift, thanks to its streamlined ticket management and fast, user-friendly communication tools.
- Users find **navigation very easy** with Helpshift, enhancing their efficiency in managing customer support tickets.

**Cons:**

- Users often face **connection issues** with Helpshift, leading to frustration and disruptions in service.
- Users experience **software unresponsiveness** with frequent connection and loading issues, impacting their overall experience.
- Users find the absence of a mobile app and **difficult navigation** hinder their experience and ease of use.
- Users often face **downtime** with Helpshift, experiencing connection issues and unresponsiveness during use.
- Users feel the **lack of detail** in reporting features affects tracking agent performance and customer satisfaction trends.

#### What Are Recent G2 Reviews of Helpshift?

**"[Easy Navigation, Trusted Engagement](https://www.g2.com/survey_responses/helpshift-review-13112866)"**

**Rating:** 5.0/5.0 stars
*— Jesus P.*

[Read full review](https://www.g2.com/survey_responses/helpshift-review-13112866)

---

**"[Highly Customizable, But Setup Needs Streamlining](https://www.g2.com/survey_responses/helpshift-review-13113397)"**

**Rating:** 4.5/5.0 stars
*— Sean T.*

[Read full review](https://www.g2.com/survey_responses/helpshift-review-13113397)

---


#### What Are G2 Users Discussing About Helpshift?

- [What is Helpshift used for?](https://www.g2.com/discussions/what-is-helpshift-used-for)

### 12. [Stonly](https://www.g2.com/products/stonly/reviews)
Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/


**Average Rating:** 4.8/5.0
**Total Reviews:** 131
**How Do G2 Users Rate Stonly?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Lead Development:** 6.7/10 (Category avg: 8.6/10)
- **Customization :** 8.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.7/10 (Category avg: 8.1/10)

**Who Is the Company Behind Stonly?**

- **Seller:** [Stonly](https://www.g2.com/sellers/stonly)
- **Year Founded:** 2018
- **HQ Location:** Paris, FR
- **Twitter:** @stonly (3 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/stonly/ (64 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 58% Small-Business, 34% Mid-Market


#### What Are Stonly's Pros and Cons?

**Pros:**

- Ease of Use (9 reviews)
- Features (5 reviews)
- Helpful (5 reviews)
- Intuitive (5 reviews)
- Easy Implementation (4 reviews)

**Cons:**

- Missing Features (3 reviews)
- Lack of Features (2 reviews)
- Time Consumption (2 reviews)
- Button Issues (1 reviews)
- Chatbot Issues (1 reviews)


### What Do G2 Reviewers Say About Stonly?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **user-friendly interface** of Stonly, making it easy to keep partners and customers informed.
- Users love the **powerful and easy-to-use features** of Stonly, enhancing their workflow with exceptional support.
- Users find Stonly to be incredibly **user-friendly** , enhancing communication and support with customizable guides and insights.
- Users love the **intuitive interface** of Stonly, making it easy to keep partners and customers informed.
- Users find Stonly's **easy implementation** streamlined, enabling quick integration without dependence on IT support.

**Cons:**

- Users note the **missing features** in Stonly, such as mixed media support and advanced reporting tools.
- Users note a **lack of features** , but find the current offerings adequate for most needs and ongoing improvements promised.
- Users find the **time consumption** related to managing multiple widgets and needing developer support frustrating.
- Users experience **button issues** with Stonly, finding it challenging to implement desired functionalities effectively.
- Users report **chatbot issues** with Stonly, especially needing better integration with existing resources for effective support.

#### What Are Recent G2 Reviews of Stonly?

**"[I literally recommend them on every call I have with EVERY vendor and potential vendor](https://www.g2.com/survey_responses/stonly-review-10331547)"**

**Rating:** 5.0/5.0 stars
*— Thomas J.*

[Read full review](https://www.g2.com/survey_responses/stonly-review-10331547)

---

**"[It's the best](https://www.g2.com/survey_responses/stonly-review-10630489)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Financial Services*

[Read full review](https://www.g2.com/survey_responses/stonly-review-10630489)

---


#### What Are G2 Users Discussing About Stonly?

- [What is Stonly used for?](https://www.g2.com/discussions/what-is-stonly-used-for)

### 13. [ThriveDesk](https://www.g2.com/products/thrivedesk/reviews)
ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more..


**Average Rating:** 4.8/5.0
**Total Reviews:** 50
**How Do G2 Users Rate ThriveDesk?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.6/10)
- **Customization :** 8.6/10 (Category avg: 8.5/10)
- **Co-Browsing:** 5.8/10 (Category avg: 8.1/10)

**Who Is the Company Behind ThriveDesk?**

- **Seller:** [ThriveDesk](https://www.g2.com/sellers/thrivedesk)
- **Year Founded:** 2024
- **HQ Location:** Dhaka, BD
- **Twitter:** @thrivedesk (240 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/thrivedeskhq/ (6 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 87% Small-Business, 35% Mid-Market


#### What Are ThriveDesk's Pros and Cons?

**Pros:**

- Features (11 reviews)
- Customer Support (10 reviews)
- Ease of Use (10 reviews)
- User Interface (10 reviews)
- Intuitive (9 reviews)

**Cons:**

- Limited Customization (6 reviews)
- Dashboard Issues (4 reviews)
- Poor Reporting (3 reviews)
- Integration Issues (2 reviews)
- Lack of Integrations (2 reviews)


### What Do G2 Reviewers Say About ThriveDesk?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **intuitive interface and powerful features** of ThriveDesk that enhance customer interaction management.
- Users praise the **responsive customer support** of ThriveDesk, emphasizing their genuine assistance whenever help is needed.
- Users appreciate the **ease of use** of ThriveDesk, enjoying its simple layout and smooth functionality.
- Users love the **intuitive and clean interface** of ThriveDesk, enhancing usability and customer interactions effectively.
- Users love the **intuitive interface** of ThriveDesk, enabling quick setup and smooth management of customer interactions.

**Cons:**

- Users desire more **customization options** in ThriveDesk for dashboards and reporting to enhance their workflows.
- Users desire more **customization options for dashboards** in ThriveDesk to enhance flexibility and personalization for their needs.
- Users find ThriveDesk's reporting lacks **customization and advanced analytics** , limiting insights into performance and satisfaction.
- Users note that ThriveDesk has **fewer integrations** with third-party tools, limiting its overall effectiveness.
- Users desire more **integrations** with ThriveDesk to enhance flexibility and better meet unique workflow needs.

#### What Are Recent G2 Reviews of ThriveDesk?

**"[Effortless Ticket Automation That Streamlines Support Workflows](https://www.g2.com/survey_responses/thrivedesk-review-13113129)"**

**Rating:** 5.0/5.0 stars
*— Eric  S.*

[Read full review](https://www.g2.com/survey_responses/thrivedesk-review-13113129)

---

**"[ThriveDesk Keeps Support Organized with a Clean, Easy-to-Use Shared Inbox](https://www.g2.com/survey_responses/thrivedesk-review-13112344)"**

**Rating:** 5.0/5.0 stars
*— Harikrishnan S.*

[Read full review](https://www.g2.com/survey_responses/thrivedesk-review-13112344)

---


#### What Are G2 Users Discussing About ThriveDesk?

- [What is ThriveDesk used for?](https://www.g2.com/discussions/what-is-thrivedesk-used-for) - 1 comment

### 14. [Appy Pie](https://www.g2.com/products/appy-pie/reviews)
Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality.


**Average Rating:** 4.7/5.0
**Total Reviews:** 1,309
**How Do G2 Users Rate Appy Pie?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.6/10 (Category avg: 8.6/10)
- **Customization :** 8.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.0/10 (Category avg: 8.1/10)

**Who Is the Company Behind Appy Pie?**

- **Seller:** [Appy Pie LLP](https://www.g2.com/sellers/appy-pie-llp)
- **Year Founded:** 2016
- **HQ Location:** Delhi
- **Twitter:** @AppyPieInc (17,105 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2759360/ (203 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Owner
- **Top Industries:** Health, Wellness and Fitness, Education Management
- **Company Size:** 87% Small-Business, 10% Mid-Market


#### What Are Appy Pie's Pros and Cons?

**Pros:**

- Customer Support (57 reviews)
- Ease of Use (42 reviews)
- Helpful (39 reviews)
- Easy Setup (18 reviews)
- Simple (18 reviews)

**Cons:**

- Poor Customer Support (13 reviews)
- Expensive (10 reviews)
- Cost (8 reviews)
- Pricing Issues (8 reviews)
- Limited Features (7 reviews)


### What Do G2 Reviewers Say About Appy Pie?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **fast and responsive customer support** from Appy Pie, making the app creation process seamless.
- Users find Appy Pie to be **incredibly easy to use** , thanks to helpful tutorials and responsive live support.
- Users find Appy Pie's support team **incredibly helpful** , providing quick responses and excellent guidance throughout the setup process.
- Users praise the **easy setup** of Appy Pie, allowing for seamless app creation and deployment.
- Users find Appy Pie to be **simple and user-friendly** , making app creation accessible for everyone.

**Cons:**

- Users express frustration with **poor customer support** , facing delays and questionable practices while seeking assistance.
- Users find Appy Pie **expensive** , especially with aggressive upselling for add-ons that double the costs.
- Users find the **cost of Appy Pie** to be high, with unclear pricing for Indian customers being a concern.
- Users find **pricing issues** with Appy Pie as costs seem high and clarity for Indian customers is lacking.
- Users find the **limited features** of Appy Pie frustrating, especially with outdated E-reader capabilities and unclear pricing.

#### What Are Recent G2 Reviews of Appy Pie?

**"[Appypie: The Best No Code App Builder for Freshers](https://www.g2.com/survey_responses/appy-pie-review-12634715)"**

**Rating:** 4.0/5.0 stars
*— Tahir R.*

[Read full review](https://www.g2.com/survey_responses/appy-pie-review-12634715)

---

**"[Effortless App Building with AI Features](https://www.g2.com/survey_responses/appy-pie-review-12278767)"**

**Rating:** 4.5/5.0 stars
*— Sumit T.*

[Read full review](https://www.g2.com/survey_responses/appy-pie-review-12278767)

---


#### What Are G2 Users Discussing About Appy Pie?

- [What is Appy Pie used for?](https://www.g2.com/discussions/what-is-appy-pie-used-for)
- [What is apple pie application?](https://www.g2.com/discussions/what-is-apple-pie-application)
- [Is Appy Pie paid?](https://www.g2.com/discussions/is-appy-pie-paid) - 1 comment
- [Is Appy Pie good?](https://www.g2.com/discussions/is-appy-pie-good) - 2 comments
- [What can Appy Pie Do?](https://www.g2.com/discussions/what-can-appy-pie-do) - 1 comment

### 15. [DevRev](https://www.g2.com/products/devrev-devrev/reviews)
DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface.


**Average Rating:** 4.3/5.0
**Total Reviews:** 209
**How Do G2 Users Rate DevRev?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 7.2/10 (Category avg: 8.6/10)
- **Customization :** 7.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.7/10 (Category avg: 8.1/10)

**Who Is the Company Behind DevRev?**

- **Seller:** [DevRev](https://www.g2.com/sellers/devrev)
- **Company Website:** https://devrev.ai/
- **Year Founded:** 2020
- **HQ Location:** Palo Alto, CA
- **Twitter:** @devrev (3,269 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/devrev/ (937 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** HR Specialist, Product Manager
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 54% Mid-Market, 33% Small-Business


#### What Are DevRev's Pros and Cons?

**Pros:**

- Ease of Use (51 reviews)
- Efficiency (48 reviews)
- Features (46 reviews)
- Helpful (36 reviews)
- Insights (27 reviews)

**Cons:**

- Missing Features (29 reviews)
- Limited Features (20 reviews)
- Lack of Features (18 reviews)
- Learning Curve (18 reviews)
- Not Intuitive (16 reviews)


### What Do G2 Reviewers Say About DevRev?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of DevRev, highlighting its user-friendly interface and smooth onboarding experience.
- Users appreciate the **efficient navigation and responsiveness** of DevRev, making tech support seamless and quick.
- Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication, workflows, and integration.
- Users appreciate the **intuitive and powerful platform** of DevRev, enhancing daily work efficiency and communication.
- Users highlight the **robust insights** of DevRev, enhancing their understanding of customer engagement and user behavior.

**Cons:**

- Users note **missing features** in DevRev, particularly in automation, reporting, and cohort creation capabilities.
- Users note the **limited features** of DevRev, with some essential automation and reporting capabilities still not available.
- Users note a **lack of features** in DevRev, impacting automation, reporting, and user flow analysis.
- Users find the **learning curve steep** , noting that it's not very user-friendly for non-tech individuals.
- Users find DevRev **not intuitive** , especially for non-tech individuals, complicating the onboarding and overall user experience.

#### What Are Recent G2 Reviews of DevRev?

**"[Powerful Traceability, Though Weighed Down by Complex Onboarding](https://www.g2.com/survey_responses/devrev-review-12756836)"**

**Rating:** 4.0/5.0 stars
*— Tushar M.*

[Read full review](https://www.g2.com/survey_responses/devrev-review-12756836)

---

**"[Great customer support agent and good set of connectors and nodes in workflow builder.](https://www.g2.com/survey_responses/devrev-review-10455174)"**

**Rating:** 4.5/5.0 stars
*— Vinod K.*

[Read full review](https://www.g2.com/survey_responses/devrev-review-10455174)

---



### 16. [Text](https://www.g2.com/products/text-text/reviews)
Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind it is simple: your support team is already your biggest sales channel. And now there's a way to unlock it. 🛒 AI that doesn't just support - it sells AI agents and human agents share one inbox. But unlike most platforms, the AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, it keeps working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox covers chat, email, Messenger, SMS, and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats unified with shared tagging and routing. 🤖 Automation at every level Workflows handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the AI at your website and it's handling conversations the same day. Trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day trial today and see how Text transforms support into measurable ROI. No credit card required.


**Average Rating:** 4.1/5.0
**Total Reviews:** 11
**How Do G2 Users Rate Text?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 7.5/10 (Category avg: 8.6/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.5/10 (Category avg: 8.1/10)

**Who Is the Company Behind Text?**

- **Seller:** [Text](https://www.g2.com/sellers/text)
- **Company Website:** https://www.text.com/
- **Year Founded:** 2002
- **HQ Location:** Boston, MA, USA
- **Twitter:** @text_hq (150 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/text/ (381 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 75% Small-Business, 42% Mid-Market


#### What Are Text's Pros and Cons?

**Pros:**

- Artificial Intelligence (1 reviews)
- Call Management (1 reviews)
- Design (1 reviews)
- Ease of Use (1 reviews)
- Features (1 reviews)



### What Do G2 Reviewers Say About Text?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **simplicity of the layout** and find Copilot especially helpful for quick information retrieval.
- Users praise the **simplicity and helpful notifications** in Call Management, enhancing their assistance capabilities for visitors.
- Users appreciate the **simplicity of the layout** and find the Copilot feature invaluable for information retrieval.
- Users appreciate the **ease of use** with the simple layout and helpful notification options for quick access.
- Users appreciate the **simplicity and helpful notifications** , with Copilot being a favorite for easy information access.


#### What Are Recent G2 Reviews of Text?

**"[​​We stopped losing sales at the finish line](https://www.g2.com/survey_responses/text-review-12471308)"**

**Rating:** 5.0/5.0 stars
*— Jerry H.*

[Read full review](https://www.g2.com/survey_responses/text-review-12471308)

---

**"[Integrated Tickets & Live Chat with Great Canned Responses and Smart Notifications](https://www.g2.com/survey_responses/text-review-12908204)"**

**Rating:** 4.0/5.0 stars
*— Hussein M.*

[Read full review](https://www.g2.com/survey_responses/text-review-12908204)

---



### 17. [Puzzel CX Platform](https://www.g2.com/products/puzzel-cx-platform/reviews)
Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: \* Unifying Processes \* Centralising Data \* Automating Routine Tasks \* Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: \* Omnichannel Cloud Contact Centre \* Conversational Intelligence to analyse customer interactions and uncover actionable insights \* Virtual Agents across - Chat - Email - Voice \* Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: \* Manual Admin \* Improve First-Contact Resolution \* Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.


**Average Rating:** 4.6/5.0
**Total Reviews:** 151
**How Do G2 Users Rate Puzzel CX Platform?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Development:** 6.7/10 (Category avg: 8.6/10)
- **Customization :** 8.6/10 (Category avg: 8.5/10)
- **Co-Browsing:** 5.8/10 (Category avg: 8.1/10)

**Who Is the Company Behind Puzzel CX Platform?**

- **Seller:** [Puzzel](https://www.g2.com/sellers/puzzel)
- **Company Website:** https://www.puzzel.com
- **HQ Location:** Alna District, Oslo
- **LinkedIn® Page:** https://www.linkedin.com/company/18006024 (345 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Telecommunications, Oil & Energy
- **Company Size:** 51% Mid-Market, 24% Small-Business


#### What Are Puzzel CX Platform's Pros and Cons?

**Pros:**

- Ease of Use (63 reviews)
- Helpful (47 reviews)
- Customer Support (46 reviews)
- Efficiency (35 reviews)
- User Interface (27 reviews)

**Cons:**

- Missing Features (14 reviews)
- Limited Customization (13 reviews)
- Complexity (9 reviews)
- Learning Curve (9 reviews)
- Poor Reporting (8 reviews)


### What Do G2 Reviewers Say About Puzzel CX Platform?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **user-friendly interface** of Puzzel CX Platform, making it easy for newcomers to adapt seamlessly.
- Users find the **helpful customer support** of Puzzel CX Platform invaluable, enhancing their experience with quick responses.
- Users praise the **amazing customer support** from Puzzel, highlighting quick responses and invaluable assistance for operations.
- Users value the **efficiency** of Puzzel CX Platform, enabling effective call management and enhancing customer experience seamlessly.
- Users value the **intuitive user interface** of Puzzel CX Platform, enhancing usability and supporting efficient call management.

**Cons:**

- Users note **missing features** such as limited data insights and inadequate customization options hindering effectiveness and user experience.
- Users find **limited customization** options restrict their experience and reporting capabilities on the Puzzel CX Platform.
- Users find the **complexity** of setup and configuration cumbersome, impacting the overall usability of Puzzel CX Platform.
- Users face a **steep learning curve** when starting with Puzzel CX Platform, making initial setup challenging.
- Users face **poor reporting capabilities** on Puzzel CX Platform, requiring external tools for comprehensive data analysis and custom reports.

#### What Are Recent G2 Reviews of Puzzel CX Platform?

**"[Comprehensive Platform with Room for Improvement](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)"**

**Rating:** 4.0/5.0 stars
*— Verified User*

[Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)

---

**"[Puzzel: Rapid, flexible deployments that adapt to changing requirements](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)"**

**Rating:** 4.5/5.0 stars
*— Joe T.*

[Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)

---



### 18. [Interakt](https://www.g2.com/products/haptik-interakt/reviews)
Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt to reduce CAC, improve customer LTV, and drive repeat purchases. The platform is built on the same technology that powered the Indian government’s MyGOV COVID Bot on WhatsApp, which handled 150 million users and 600 million messages. Additionally, it brought the world the first-ever end-to-end, immersive shopping experience on WhatsApp for Jio Mart. This achievement earned recognition from Mr. Mark Zuckerberg himself.


**Average Rating:** 4.5/5.0
**Total Reviews:** 67
**How Do G2 Users Rate Interakt?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.8/10 (Category avg: 8.6/10)
- **Customization :** 7.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.4/10 (Category avg: 8.1/10)

**Who Is the Company Behind Interakt?**

- **Seller:** [Haptik](https://www.g2.com/sellers/haptik)
- **Year Founded:** 2013
- **HQ Location:** New York, US
- **Twitter:** @haptik (5,970 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/haptik-inc/ (309 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Apparel & Fashion, Marketing and Advertising
- **Company Size:** 65% Small-Business, 28% Mid-Market


#### What Are Interakt's Pros and Cons?

**Pros:**

- Ease of Use (6 reviews)
- Helpful (3 reviews)
- Automation (2 reviews)
- Campaign Management (2 reviews)
- Chat Features (2 reviews)

**Cons:**

- Poor Customer Support (2 reviews)
- Adjustment Difficulties (1 reviews)
- App Availability (1 reviews)
- Automation Complexity (1 reviews)
- Complex Features (1 reviews)


### What Do G2 Reviewers Say About Interakt?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Interakt, finding it simple and efficient for managing team communications.
- Users find Interakt to be **extremely helpful** for team communication and customer interaction management.
- Users love the **automation features** of Interakt, enhancing their WhatsApp campaigns and customer interactions.
- Users value the **easy campaign management** of Interakt, praising its user-friendly platform and automation features.
- Users find Interakt's **chat features innovative and user-friendly** , making it easy to engage with customers effectively.

**Cons:**

- Users are dissatisfied with the **poor customer support** , highlighting long turnaround times and limited options for assistance.
- Users find that **setting the automated flow can be tricky** , leading to adjustment difficulties with Interakt.
- Users find the **app not user-friendly** with too many clicks needed, limiting its effectiveness for conversations.
- Users find the **automation complexity** of Interakt challenging, making the setup of automated flows tricky.
- Users find the **complex features** of Interakt challenging to learn and adapt to regularly.

#### What Are Recent G2 Reviews of Interakt?

**"[Feature-Rich WhatsApp Business Solution for Scalable Communication](https://www.g2.com/survey_responses/interakt-review-12927422)"**

**Rating:** 4.5/5.0 stars
*— Vijin  V.*

[Read full review](https://www.g2.com/survey_responses/interakt-review-12927422)

---

**"[Robust Whatsapp Solution for Business.](https://www.g2.com/survey_responses/interakt-review-12602137)"**

**Rating:** 5.0/5.0 stars
*— Mandip P.*

[Read full review](https://www.g2.com/survey_responses/interakt-review-12602137)

---



### 19. [Leadoo](https://www.g2.com/products/leadoo/reviews)
Leadoo is a conversion platform that turns your passive website traffic into active leads, and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website conversions have never been higher. But most site visitors are passive, and not ready to buy. On average, 98% of site visitors leave without converting. These low conversion rates can plague performance. So we’re on a mission to align and empower marketing and sales teams to convert better, and create new commercial efficiencies together. We do this through: - Engaging onsite bots to drive conversions journeys - Powerful personalisation to improve User Experience - Company identification to identify prospects - User journey mapping to map your sales cycles, - Analytics to understand your users - AI to answer user questions automatically based on your site content - Sales alerts to support you your commercial teams - CRM integration to bring it all together Leadoo also comes with a dedicated team of conversion experts who set-up and constantly optimise conversion journeys through your site. For 800 Leadoo clients over their first 12 months with us, we found the average increase on base conversion rates was 74%. In simple terms, Leadoo provides all the tools and insights needed to: - Identify your website visitors - Activate them onsite - Nurture them during their buying journeys - Ultimately convert more of them into customers


**Average Rating:** 4.7/5.0
**Total Reviews:** 113
**How Do G2 Users Rate Leadoo?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lead Development:** 9.0/10 (Category avg: 8.6/10)
- **Customization :** 8.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.5/10 (Category avg: 8.1/10)

**Who Is the Company Behind Leadoo?**

- **Seller:** [Leadoo Marketing Technologies](https://www.g2.com/sellers/leadoo-marketing-technologies)
- **Year Founded:** 2018
- **HQ Location:** Helsinki, FI
- **LinkedIn® Page:** https://www.linkedin.com/company/leadoomt (79 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Marketing Manager
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 53% Small-Business, 37% Mid-Market


#### What Are Leadoo's Pros and Cons?

**Pros:**

- Features (11 reviews)
- Helpful (11 reviews)
- Customer Support (10 reviews)
- Ease of Use (10 reviews)
- Lead Generation (7 reviews)

**Cons:**

- Dashboard Issues (2 reviews)
- Difficult Navigation (2 reviews)
- Integration Issues (2 reviews)
- Lack of Integration (2 reviews)
- Learning Curve (2 reviews)


### What Do G2 Reviewers Say About Leadoo?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **engaging and effective lead generation features** of Leadoo, enhancing website interactivity and visitor insights.
- Users appreciate the **helpfulness** of Leadoo, enhancing customer satisfaction and engagement through interactive solutions and support.
- Users value Leadoo for its **exceptional customer support** , consistently noting their responsive and engaging partnership.
- Users appreciate the **ease of use** of Leadoo, finding it user-friendly and straightforward to implement.
- Users commend Leadoo for its **effective lead generation** , significantly boosting engagement and converting site visitors into potential customers.

**Cons:**

- Users find the **dashboard issues** challenging, as it can be messy and settings are hard to locate.
- Users find **difficult navigation** in Leadoo, especially when managing settings and integrations with other platforms.
- Users often face **integration issues** with Leadoo, making optimal usage tricky, especially with less frequent dashboard access.
- Users experience **lack of integration** with Leadoo, complicating settings and affecting smooth operation with other platforms.
- Users find the **learning curve challenging** compared to other tools, but the system becomes easier to understand over time.

#### What Are Recent G2 Reviews of Leadoo?

**"[Leadoo Boosted Customer Satisfaction With Always-On Customer Reach](https://www.g2.com/survey_responses/leadoo-review-12375456)"**

**Rating:** 5.0/5.0 stars
*— Larissa L.*

[Read full review](https://www.g2.com/survey_responses/leadoo-review-12375456)

---

**"[Efficient Lead Collection with Customizable Ease](https://www.g2.com/survey_responses/leadoo-review-12562525)"**

**Rating:** 4.5/5.0 stars
*— Niko P.*

[Read full review](https://www.g2.com/survey_responses/leadoo-review-12562525)

---


#### What Are G2 Users Discussing About Leadoo?

- [What is Leadoo used for?](https://www.g2.com/discussions/what-is-leadoo-used-for) - 1 comment

### 20. [Engati](https://www.g2.com/products/engati/reviews)
Engati is an Omnichannel Conversational AI platform that empowers mid-size and enterprise business teams to engage prospects, customers, and employees at scale. Recently awarded by Meta as the Tech Partner of the Year 2024 for pioneering in vertical-specific, business outcome-driven AI innovations, Engati is a cutting-edge Conversational AI platform that empowers businesses to deliver reliable, personalized, and exceptional customer experiences at scale. We empower businesses to reimagine the user journey from visitor to buyer—from nurturing leads to converting prospects and retaining loyal customers. By connecting AI and automation with the human touch, Engati crafts personalized customer experiences that maximize ROI and drive measurable business outcomes. Our platform leverages Generative AI and AI-driven conversational automation to: 1. Enhance customer engagement with proactive, personalized journeys. 2. Streamline operations and improve efficiency. 3. Deliver actionable insights through advanced analytics and continuous AI/ML-driven improvements. We are available in multiple languages and deployed across 12+ integral digital channels that include WhatsApp, Website, Instagram, Facebook, Email, MS Teams, Slack, WeChat, Telegram, and more. We build custom solutions on the digital channels you need, ensuring that your customer engagement strategy is tailored to your unique business requirements. Engati enables businesses to harness conversational intelligence to elevate customer experience, increase efficiency, and achieve growth. Let us help you revolutionize customer engagement and drive success in an AI-first world.


**Average Rating:** 4.1/5.0
**Total Reviews:** 14
**How Do G2 Users Rate Engati?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.6/10)
- **Customization :** 7.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

**Who Is the Company Behind Engati?**

- **Seller:** [Engati](https://www.g2.com/sellers/engati)
- **Year Founded:** 2016
- **HQ Location:** Silicon Valley, CA
- **Twitter:** @getengati (3,137 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/engati/ (142 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Mid-Market, 50% Small-Business


#### What Are Engati's Pros and Cons?

**Pros:**

- Communication (1 reviews)
- Customer Support (1 reviews)
- Customization (1 reviews)
- Training (1 reviews)

**Cons:**

- Complexity (1 reviews)
- Expensive (1 reviews)
- Poor Customer Support (1 reviews)
- Poor Navigation (1 reviews)
- Usability Issues (1 reviews)


### What Do G2 Reviewers Say About Engati?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **clear communication** of Ajnish Loni, appreciating his organizational skills and timely follow-ups.
- Users commend the **responsive and organized customer support** of Engati, ensuring effective communication and timely follow-ups.
- Users highlight the **customizability** of Engati, enhancing its power when combined with effective training programs.
- Users value the **dedicated training** and customization options, enhancing the overall experience and software effectiveness.

**Cons:**

- Users find the **complexity of navigation** in Engati frustrating, leading to subscription cancellations and unresolved billing issues.
- Users find Engati **expensive** due to unresolved subscription charges and poor customer support during cancellations.
- Users report **poor customer support** , highlighting difficulties in cancelling subscriptions and resolving billing issues quickly.
- Users express frustration with **poor navigation** , leading to subscription cancellations and unresolved billing issues over months.
- Users face significant **usability issues** with Engati, struggling with navigation and unresolved billing problems.

#### What Are Recent G2 Reviews of Engati?

**"[World Class Chatbot Software](https://www.g2.com/survey_responses/engati-review-9949521)"**

**Rating:** 5.0/5.0 stars
*— Sumegha B.*

[Read full review](https://www.g2.com/survey_responses/engati-review-9949521)

---

**"[Dependable Project Management Support](https://www.g2.com/survey_responses/engati-review-12354641)"**

**Rating:** 4.5/5.0 stars
*— rashmi k.*

[Read full review](https://www.g2.com/survey_responses/engati-review-12354641)

---


#### What Are G2 Users Discussing About Engati?

- [Which platform is best for chatbot?](https://www.g2.com/discussions/which-platform-is-best-for-chatbot)
- [Which software is used for chatbot?](https://www.g2.com/discussions/engati-chatbot-platform-which-software-is-used-for-chatbot)
- [What is Engati chatbot?](https://www.g2.com/discussions/what-is-engati-chatbot)
- [What are the features of chatbots?](https://www.g2.com/discussions/what-are-the-features-of-chatbots)

### 21. [Desku.io](https://www.g2.com/products/desku-io/reviews)
Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite of tools, including live chat for real-time customer interactions, a help desk for efficient ticket management, and omnichannel support to unify customer communications from multiple platforms. Desku also features a no-code chatbot builder, enabling businesses to automate responses without technical expertise, and a knowledge base that serves as a self-service hub for customers to find answers independently. Its AI chatbots handle routine inquiries, freeing up human agents for complex issues, while the AI Co-Pilot assists support teams with real-time summaries and suggested responses to boost productivity. Integrating seamlessly with e-commerce platforms like Shopify, WooCommerce, Ecwid, and Shopline, Desku is a versatile solution for businesses aiming to automate and enhance customer service. Praised for its ease of use, automation capabilities, and responsive customer support, Desku has helped businesses improve inquiry handling and overall efficiency. For companies seeking to streamline their customer service processes with AI-driven solutions, Desku offers a reliable and effective platform.


**Average Rating:** 4.8/5.0
**Total Reviews:** 31
**How Do G2 Users Rate Desku.io?**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **Lead Development:** 9.0/10 (Category avg: 8.6/10)
- **Customization :** 9.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.3/10 (Category avg: 8.1/10)

**Who Is the Company Behind Desku.io?**

- **Seller:** [Desku.io](https://www.g2.com/sellers/desku-io)
- **Year Founded:** 2022
- **HQ Location:** Dover, US
- **Twitter:** @DeskuHQ (52 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/desku-io/ (11 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software
- **Company Size:** 77% Small-Business, 23% Mid-Market


#### What Are Desku.io's Pros and Cons?

**Pros:**

- Automation (6 reviews)
- Customer Support (6 reviews)
- Ease of Use (5 reviews)
- Easy Setup (5 reviews)
- Features (5 reviews)

**Cons:**

- Chat Functionality (2 reviews)
- Chat Functionality Issues (2 reviews)
- Chat Management (2 reviews)
- Adjustment Difficulties (1 reviews)
- AI Limitations (1 reviews)


### What Do G2 Reviewers Say About Desku.io?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **automation features** of Desku, streamlining customer support and enhancing team efficiency significantly.
- Users praise the **top-notch customer support** of Desku, appreciating their quick and effective problem-solving skills.
- Users commend the **ease of use** of Desku.io, appreciating its simple setup and intuitive features for customer interaction.
- Users love the **easy setup** process of Desku, making it quick to integrate and utilize effectively.
- Users value Desku's **affordable pricing and comprehensive features** , enabling efficient customer interaction management without complexity.

**Cons:**

- Users report **inconsistent chat notifications** , often missing messages when the tab is not in focus, causing frustration.
- Users face **chat functionality issues** , particularly with notifications not working properly when the tab is not in focus.
- Users experience issues with **chat notifications** not working properly when the tab is not in focus.
- Users suggest that the **adjustment difficulties** could be eased with a more detailed FAQ section for newcomers.
- Users feel the **AI features could be enhanced** for a more streamlined and effective experience with Desku.io.

#### What Are Recent G2 Reviews of Desku.io?

**"[Desku helps us automate handling of general incoming enquiries.](https://www.g2.com/survey_responses/desku-io-review-9756331)"**

**Rating:** 5.0/5.0 stars
*— Tushar C.*

[Read full review](https://www.g2.com/survey_responses/desku-io-review-9756331)

---

**"[Finally a Support System that just makes sense](https://www.g2.com/survey_responses/desku-io-review-6542366)"**

**Rating:** 5.0/5.0 stars
*— Steven G.*

[Read full review](https://www.g2.com/survey_responses/desku-io-review-6542366)

---


#### What Are G2 Users Discussing About Desku.io?

- [What is Desku.io used for?](https://www.g2.com/discussions/what-is-desku-io-used-for) - 1 comment

### 22. [Capacity](https://www.g2.com/products/capacity/reviews)
Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service.


**Average Rating:** 4.7/5.0
**Total Reviews:** 93
**How Do G2 Users Rate Capacity?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Lead Development:** 7.8/10 (Category avg: 8.6/10)
- **Customization :** 9.2/10 (Category avg: 8.5/10)

**Who Is the Company Behind Capacity?**

- **Seller:** [Capacity](https://www.g2.com/sellers/capacity)
- **Year Founded:** 2017
- **HQ Location:** University City, Missouri
- **Twitter:** @GoCapacity (522 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (705 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Financial Services, Retail
- **Company Size:** 40% Mid-Market, 33% Small-Business


#### What Are Capacity's Pros and Cons?

**Pros:**

- Ease of Use (7 reviews)
- Helpful (7 reviews)
- Efficiency (6 reviews)
- Customer Support (5 reviews)
- Easy Setup (5 reviews)

**Cons:**

- Complex Setup (2 reviews)
- Difficult Setup (2 reviews)
- Inadequate Features (2 reviews)
- Lack of Features (2 reviews)
- Learning Curve (2 reviews)


### What Do G2 Reviewers Say About Capacity?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **ease of use** of Capacity, appreciating its simplicity and helpful features for efficient workflows.
- Users find Capacity's **support team and documentation incredibly helpful** , enhancing their experience and overall productivity.
- Users value the **efficiency** of Capacity, appreciating time-saving automation and streamlined client communication in one place.
- Users commend the **exceptional customer support** from the Capacity team, enhancing collaboration and overall experience.
- Users praise the **easy setup** of Capacity, enjoying a seamless transition and efficient, organized support workflows.

**Cons:**

- Users find the **complex setup** of Capacity time-consuming and recommend thorough preparation for a smoother experience.
- Users find the **difficult setup** of Capacity time-consuming, requiring dedicated resources and a well-prepared implementation team.
- Users find the **inadequate features** of Capacity limiting, especially missing asset management capabilities for support tasks.
- Users note a **lack of essential features** , particularly for asset management, impacting collaboration and effectiveness.
- Users find the **learning curve challenging** , requiring time and a solid implementation team for successful setup.

#### What Are Recent G2 Reviews of Capacity?

**"[User-Friendly with Top-Notch Support](https://www.g2.com/survey_responses/capacity-review-12643822)"**

**Rating:** 5.0/5.0 stars
*— Brooke A.*

[Read full review](https://www.g2.com/survey_responses/capacity-review-12643822)

---

**"[Powerful Chatbots, Seamless Helpdesk Integration, and Outstanding Support](https://www.g2.com/survey_responses/capacity-review-12686140)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Higher Education*

[Read full review](https://www.g2.com/survey_responses/capacity-review-12686140)

---


#### What Are G2 Users Discussing About Capacity?

- [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for)
- [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for)
- [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for)
- [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment

### 23. [HappyFox Chat](https://www.g2.com/products/happyfox-chat/reviews)
HappyFox Live Chat is designed to deliver real-time support, enhancing customer interactions and satisfaction. The solution features an intuitive and customizable chat widget that allows businesses to engage with customers instantly, deflect common queries, and reduce the number of support tickets generated. This capability helps streamline support operations, allowing teams to focus on more complex issues while providing customers with quick and effective resolutions. Trusted by over 12,000 companies in 70+ countries, HappyFox Live Chat serves a wide range of industries, including e-commerce, IT, retail, media, and more. The platform’s flexibility and scalability make it an ideal choice for businesses of all sizes looking to improve their customer support experience. By integrating seamlessly with existing help desk systems, HappyFox Live Chat ensures that support teams can efficiently manage customer inquiries, leading to higher satisfaction rates and more efficient workflows. Additionally, HappyFox Live Chat offers valuable features such as visitor tracking, chat routing, multi-language support, and robust analytics. These tools empower businesses to gain deeper insights into customer behavior, track agent performance, and continuously optimize their support strategies. With the ability to tailor the chat experience to match your brand, HappyFox Live Chat is a comprehensive solution for businesses aiming to provide exceptional customer service.


**Average Rating:** 4.4/5.0
**Total Reviews:** 101
**How Do G2 Users Rate HappyFox Chat?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Development:** 8.5/10 (Category avg: 8.6/10)
- **Customization :** 7.9/10 (Category avg: 8.5/10)

**Who Is the Company Behind HappyFox Chat?**

- **Seller:** [HappyFox Inc.](https://www.g2.com/sellers/happyfox-inc)
- **Year Founded:** 2011
- **HQ Location:** Irvine, California
- **LinkedIn® Page:** https://www.linkedin.com/company/3190470/ (147 employees on LinkedIn®)
- **Phone:** +1 (949) 535-2220

**Who Uses This Product?**
- **Top Industries:** Internet, Marketing and Advertising
- **Company Size:** 72% Small-Business, 26% Mid-Market



#### What Are Recent G2 Reviews of HappyFox Chat?

**"[Great tool for customer support teams.](https://www.g2.com/survey_responses/happyfox-chat-review-6891251)"**

**Rating:** 4.5/5.0 stars
*— Kshitij J.*

[Read full review](https://www.g2.com/survey_responses/happyfox-chat-review-6891251)

---

**"[Great simple chat platform](https://www.g2.com/survey_responses/happyfox-chat-review-6549497)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Automotive*

[Read full review](https://www.g2.com/survey_responses/happyfox-chat-review-6549497)

---



### 24. [Consolto](https://www.g2.com/products/consolto/reviews)
Consolto’s hope is that with their SMB-focused conferencing solution, anyone can offer high impact, one-on-one digital services that are on par and even exceed those provided by larger organizations. The Problem According to Consolto.com, right now setting up a videochat with a client can be somewhat of an awkward process with current solutions like Zoom, Skype or Google Hangouts which were not built for business to client scenarios. They require either: Some sort of client installation -- bummer. Username/Password credentials -- where is that darn password? Sending a link or an email to connect with prospective clients -- tedious. Adding to contacts -- privacy anyone? Little to no backoffice capabilities. How’s one supposed to get any business done? Another important aspect that is poorly addressed by these solutions is their ability to manage the sessions. For example, Zoom does not save texts from chats, so important notes and insights written during sessions are lost. These types of solutions make it difficult to manage sales or consultation sessions. Consolto sees their solution as a VCRM -- a Videochat-based Customer Relationship Management platform that was designed to enhance business interactions. It enables anonymous, contactless (without exchanging contact details), frictionless (no downloads, no credentials) real-time communication via video. Their product is available either as a website widget or a direct link enabled through a Personal Page. Fully optimized for the needs of SMBs and freelancers, Consolto’s easy to install solution (just one line of code) deploys an impressive roster of high impact functionality that simplifies the management of videochat business interactions. These functionalities include meeting scheduling, in-app invoicing and payments, memos, session transcription (coming soon), CRM-like followup notifications, client analytics and persistent messaging, to name just a few.


**Average Rating:** 4.7/5.0
**Total Reviews:** 67
**How Do G2 Users Rate Consolto?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lead Development:** 8.9/10 (Category avg: 8.6/10)
- **Customization :** 8.0/10 (Category avg: 8.5/10)

**Who Is the Company Behind Consolto?**

- **Seller:** [Consolto](https://www.g2.com/sellers/consolto)
- **Year Founded:** 2018
- **HQ Location:** Yokneam Illit, Israel
- **Twitter:** @ConsoltoTweet (14 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/28613630/ (3 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Founder
- **Top Industries:** Marketing and Advertising
- **Company Size:** 85% Small-Business, 4% Mid-Market


#### What Are Consolto's Pros and Cons?

**Pros:**

- Ease of Use (6 reviews)
- Easy Setup (5 reviews)
- Integrations (5 reviews)
- Easy Integration (4 reviews)
- Intuitive (4 reviews)

**Cons:**

- Limited Integrations (1 reviews)


### What Do G2 Reviewers Say About Consolto?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Consolto to have a **user-friendly interface** , making setup and daily use remarkably easy and efficient.
- Users highlight the **easy setup** of Consolto, allowing quick integration and efficient communication with clients.
- Users value the **easy integrations** of Consolto, making setup and multi-functional use seamless and efficient.
- Users find Consolto's **easy integration** process seamless, allowing for quick setup and versatile functionality on their websites.
- Users find Consolto's interface to be **intuitive** , making customer interactions seamless and enhancing user engagement effortlessly.

**Cons:**

- Users find the **limited integrations** lacking, hoping for more options like Zapier or Activepieces for better functionality.

#### What Are Recent G2 Reviews of Consolto?

**"[All-in-One Solution with Outstanding Support and Seamless Integration](https://www.g2.com/survey_responses/consolto-review-11957681)"**

**Rating:** 5.0/5.0 stars
*— Ajit S.*

[Read full review](https://www.g2.com/survey_responses/consolto-review-11957681)

---

**"[Seamless Communication Made Effortless with Consolto](https://www.g2.com/survey_responses/consolto-review-12042549)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Marketing and Advertising*

[Read full review](https://www.g2.com/survey_responses/consolto-review-12042549)

---


#### What Are G2 Users Discussing About Consolto?

- [What is Consolto used for?](https://www.g2.com/discussions/what-is-consolto-used-for)

### 25. [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews)
Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey.


**Average Rating:** 4.4/5.0
**Total Reviews:** 153
**How Do G2 Users Rate Webex Contact Center?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Lead Development:** 7.8/10 (Category avg: 8.6/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.0/10 (Category avg: 8.1/10)

**Who Is the Company Behind Webex Contact Center?**

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** https://www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (720,366 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Consumer Services
- **Company Size:** 44% Mid-Market, 34% Enterprise


#### What Are Webex Contact Center's Pros and Cons?

**Pros:**

- Features (19 reviews)
- Ease of Use (18 reviews)
- Call Management (11 reviews)
- Efficiency (9 reviews)
- Integrations (9 reviews)

**Cons:**

- Integration Issues (5 reviews)
- Limited Customization (4 reviews)
- Poor Customer Support (4 reviews)
- Slow Loading (4 reviews)
- Complex Features (3 reviews)


### What Do G2 Reviewers Say About Webex Contact Center?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **comprehensive omni-channel support** of Webex Contact Center, enhancing seamless customer interactions across multiple platforms.
- Users appreciate the **ease of use** of Webex Contact Center, praising its intuitive interface and seamless administration.
- Users appreciate the **excellent call quality and intuitive interface** of Webex Contact Center, enhancing overall user experience.
- Users love the **ease of use** and seamless integration of Webex Contact Center, enhancing customer service efficiency.
- Users appreciate the **seamless multi-channel integration** of Webex Contact Center for enhancing customer interactions across various platforms.

**Cons:**

- Users express concerns about **integration issues** , highlighting the disjointed functionality and limited customization options in Webex Contact Center.
- Users feel that the **limited customization** options hinder their ability to tailor reports and dashboards effectively.
- Users experience **poor customer support** with slow follow-ups and difficulties in obtaining quick issue resolution.
- Users experience **slow loading** issues with Webex Contact Center, which affects call management and workflow efficiency.
- Users find the **complex features** of Webex Contact Center can hinder onboarding and require technical expertise.

#### What Are Recent G2 Reviews of Webex Contact Center?

**"[User-Friendly and Insightful, Yet Slightly Laggy](https://www.g2.com/survey_responses/webex-contact-center-review-12626172)"**

**Rating:** 5.0/5.0 stars
*— Avijit S.*

[Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-12626172)

---

**"[Exceptional Service and Intuitive Interface for Small Businesses](https://www.g2.com/survey_responses/webex-contact-center-review-12199580)"**

**Rating:** 5.0/5.0 stars
*— Aloin M.*

[Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-12199580)

---


#### What Are G2 Users Discussing About Webex Contact Center?

- [What improvements would you recommend for Webex Contact Center to better meet your customer service needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-webex-contact-center-to-better-meet-your-customer-service-needs) - 1 comment
- [Does Webex contact center require a minimum number of agents?](https://www.g2.com/discussions/does-webex-contact-center-require-a-minimum-number-of-agents)
- [What's new in Webex contact center?](https://www.g2.com/discussions/what-s-new-in-webex-contact-center)
- [What is Webex contact Centre?](https://www.g2.com/discussions/what-is-webex-contact-centre) - 1 comment
- [What are the core capabilities of Webex contact center Enterprise?](https://www.g2.com/discussions/what-are-the-core-capabilities-of-webex-contact-center-enterprise)


## What Is Live Chat Software?

[Customer Service Software](https://www.g2.com/categories/customer-service)

## What Software Categories Are Similar to Live Chat Software?

- [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)
- [Help Desk Software](https://www.g2.com/categories/help-desk)
- [Chatbots Software](https://www.g2.com/categories/chatbots)


---

## How Do You Choose the Right Live Chat Software?

### What You Should Know About Live Chat Software

### What is Live Chat Software?

Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation. Companies searching for the best live chat software for business websites typically weigh widget customization, chatbot capability, and integration with their existing customer support stack. Based on G2 reviews, customer support and sales teams evaluate live chat software by comparing real-time response speed, customer engagement features, and ecommerce platform integrations.

Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible.

Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer.

#### What Types of Live Chat Software Exist?

**Text only solutions**

Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation.

**Voice or video solutions**

Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text.

### What are the Common Features of Live Chat Software?

Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software:

**Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance.

**Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads.

**Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up.

**Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers.

**Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work.

**Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company.

**Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences.

Many live chat software solutions will also offer the following features:

- [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging)
- [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development)
- [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base)
- [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails)
- [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing)

### What are the Benefits of Live Chat Software?

Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons:

**Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience.

**Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries.

**Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations.

**Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale.

### Who Uses Live Chat Software?

Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents.

**Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software.

**Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record.

#### Software Related to Live Chat Software

Related solutions that can be used together with live chat tools include:

[Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool.

[Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums.

[Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform.

[Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy.

[Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers.

### Challenges with Live Chat Software

Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise.

**Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once. 

**Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions.

**Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers.

### Which Companies Should Buy Live Chat Software?

Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat.

**E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase.

**Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered.

Based on G2 reviews, the most-cited evaluation criteria for live chat software on business websites are widget customization, chatbot quality with smooth AI-to-human handoff, and native integrations with the CRM and help desk already in use. For customer support teams, reviewers consistently call out omnichannel coverage across email, SMS, WhatsApp, and social messengers, alongside ease of use, as the day-to-day features that determine adoption. Ecommerce buyers specifically cite Shopify integration, mobile apps for responding to chats away from the desk, and visitor tracking as the difference between live chat solutions that drive customer engagement and ones that sit idle. Sales-led teams highlight high-intent visitor identification and real-time client support as the features that turn live chat from a support tool into a lead-generation channel.

### How to Buy Live Chat Software

#### Requirements Gathering (RFI/RFP) for Live Chat Software

Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider.

First, buyers must evaluate the need for live chat software, and ask the following questions:

- Who will be using the product most often?
- How many users (or seats) do we need? 
- Will it be used for customer service or technical support? 
- Will the sales team use it for lead generation or guiding customers on their buying journey?

At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk.

#### Compare Live Chat Software Products

**Create a long list**

Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers.

**Create a short list**

After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features.

**Conduct demos**

Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch.

#### Selection of Live Chat Software

**Choose a selection team**

The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents.

**Negotiation**

Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans.

**Final decision**

Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives.

### Live Chat Software Trends

**Screen sharing**

Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent.

**Automation**

Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads.



---
## What Are the Most Common Questions About Live Chat Software?
*AI-generated · Last updated: June  3, 2026*
### Which live chat software is best for ecommerce
Based on G2 reviews, several products stand out for ecommerce teams that need fast messaging, centralized conversations, and support for order-related questions. Recent reviewers most often highlight unified inboxes, automation for repetitive requests, and better visibility into customer history across chat, email, and other channels.

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — omnichannel support with ticket automation.
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — case tracking with AI-assisted workflows.
- [Fin](https://www.g2.com/products/fin) — answers simple questions using help content.
- [Zoho Desk](https://www.g2.com/products/zoho-desk) — ticketing, chat, and workflow flexibility.


### Best live chat options for business websites
Based on G2 reviews, buyers looking at live chat options for business websites often focus on quick setup, easy agent workflows, and the ability to keep conversations organized across channels. Recent reviews show strong interest in tools that support live chat alongside email, phone, social, or help center experiences.

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — ticketing and chat in one workspace.
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — omnichannel case handling and automation.
- [Fin](https://www.g2.com/products/fin) — automated answers for repetitive website questions.
- [Zoho Desk](https://www.g2.com/products/zoho-desk) — live chat with structured support workflows.


### Leading live chat apps to improve customer support
Based on G2 reviews, the leading live chat apps in this category are the ones that help teams reduce repetitive work, keep context in one place, and respond across more than one channel. Recent reviewers repeatedly mention easier routing, quicker follow-up, and better visibility into customer history as key benefits when support volume increases.

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — unified support across chat and email.
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — centralized customer data and routing.
- [Fin](https://www.g2.com/products/fin) — deflects repetitive Tier 1 questions.
- [Zoho Desk](https://www.g2.com/products/zoho-desk) — structured ticketing with multichannel support.


### What should buyers look for in live chat software
According to verified users, the most important things to look for in live chat software are fast setup, a clear shared inbox, and the ability to manage conversations without jumping between tools. Recent reviews repeatedly mention chat combined with email, phone, or social channels in one workspace, along with automation for routing, canned replies, and follow-up. Buyers also care about knowledge base connections, chat history, and easy agent onboarding. Several reviews note that strong integrations and reporting help teams understand recurring questions and resolution workflows, while weak analytics, lag, or hard-to-manage customization can slow support down.


### What are the most important features in live chat software
According to verified users, the most important features in live chat software are shared inboxes, live messaging, automation, and access to customer context during conversations. Across recent reviews, buyers consistently highlight routing rules, canned responses, chat history, and multichannel support as especially useful for keeping work organized. Knowledge base connections and self-service tools also matter because they help answer repetitive questions before an agent steps in. Many reviewers also value reporting, ticket tracking, and integrations with other systems so teams can follow conversations, collaborate internally, and maintain continuity across support interactions. Ease of use is a recurring theme, especially for onboarding new agents quickly.