--- title: NUACOM Reviews meta_title: 'NUACOM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 305 reviews by the users' company size, role or industry to find out how NUACOM works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 305 scale: '5' date_modified: '2026-08-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # NUACOM Reviews **Vendor:** NUACOM **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.8/5.0 **Total Reviews:** 305 ## About NUACOM Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company. ## NUACOM Pros & Cons **What users like:** - Users commend NUACOM's **excellent customer support** , appreciating the friendly and efficient service they received throughout integration. (54 reviews) - Users highlight the **ease of use** of NUACOM, appreciating its intuitive design and excellent support throughout onboarding. (47 reviews) - Users find NUACOM's support to be **very helpful** , enhancing call management and overall efficiency in their operations. (42 reviews) - Users praise the **easy setup** of NUACOM, highlighting seamless onboarding and quick integration with no issues. (32 reviews) - Users commend NUACOM's **efficient and friendly customer service** , appreciating their helpfulness and knowledgeable support. (26 reviews) - Implementation Ease (22 reviews) - Quick Setup (22 reviews) - Features (17 reviews) - Simple (17 reviews) - Intuitive (15 reviews) **What users dislike:** - Users report **occasional call issues** and lag, though support assists in resolving these problems effectively. (7 reviews) - Users find **call limitations** with NUACOM frustrating, particularly concerning Keap CRM integration and missed calls. (4 reviews) - Users find NUACOM to be **high cost** , especially when needing multiple extensions and additional features like texting. (4 reviews) - Users express a desire for a **wider selection of features** in NUACOM, limiting their overall experience and convenience. (4 reviews) - Users face **connection issues** with NUACOM, often experiencing dropped calls and difficulties connecting to networks. (3 reviews) - Users experience **dialer issues** , including slow performance and inaccurate voicemail pronunciations of some names. (3 reviews) - Users note the **difficult setup** of NUACOM, requiring multiple calls and personal troubleshooting for resolution. (3 reviews) - Users find NUACOM to be **expensive** , especially when needing multiple extensions and added features like texting. (3 reviews) - Slow Performance (3 reviews) - Call Management (2 reviews) ## NUACOM Reviews ### 1. Excellent, Efficient Onboarding—Fully Set Up in 24 Hours **Rating:** 5.0/5.0 stars **Reviewed by:** Lloyd G. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about NUACOM?** The onboarding was excellent and very efficient. I was fully set up within 24 hours, which was exactly what my business needed. Clear communication and a smooth process from start to finish. **What do you dislike about NUACOM?** Nothing really, very happy with the service **What problems is NUACOM solving and how is that benefiting you?** NUACOM solved the issue of delayed and complicated VoIP setup. I needed a business phone system live quickly, and NUACOM delivered a fully working solution within 24 hours. This allowed me to move forward with my website, client enquiries, and day-to-day operations without disruption ### 2. Excellent Easy Service **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa S. | Commercial Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about NUACOM?** James Hawkins made the sales process very easy. There was nothing hidden. He has the quote through to me before I was off the call with him. James also came back to me very quickly if I had any questions. Vaibhav Sharma also made the onboarding very easy and was very knowledgeable. The switch over from Eir to Nuacom was instant and no issues **What do you dislike about NUACOM?** There was nothing I disliked as all was made very easy for us **What problems is NUACOM solving and how is that benefiting you?** Previously if one person was on the line no other calls could come through. Now calls can continue to come through to us when there is already a caller on the line. Also, the integration with HubSpot was a huge benefit to us. ### 3. Sales to Technical Support: Everything Works Like a Dream **Rating:** 5.0/5.0 stars **Reviewed by:** Ron P. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about NUACOM?** From the Sales to the Customer Support Department everything is working like a dream. The proccess was explained very well and worked just as promised. The features are excellent on the Dashboard and app. **What do you dislike about NUACOM?** Nothing I dislike so far................ **What problems is NUACOM solving and how is that benefiting you?** I was with a different VOIP provider and it took them 2 weeks to set me up and still I had problems. NUACOM did a far better job in 2 hours. ### 4. Fantastic support and customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Genevieve C. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about NUACOM?** The team are very friendly and provide excellent customer service, particularly Anthony and Vaibhav who we dealt with. The onboarding support in particular for integrating with our main business software, was truly excellent, and we have been able to get our system set up much quicker than we thought due to this. Any issues we had were resolved quickly. We think Nuacom is incredible value for money, and will really help our business to grow and adapt. The AI facility in particular, saves a lot of time and is very convenient for us compared to our previous provider who did not have this facility. **What do you dislike about NUACOM?** Nothing so far, it's great and we feel very satisfied. **What problems is NUACOM solving and how is that benefiting you?** We needed a VoiP integration which specifically worked for Odoo software, and which could help us to boost our sales, as well as handling incoming calls with a new IVR menu to better direct customers. Nuacom has everything we need. ### 5. Exceptional Service and Support—Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about NUACOM?** We’ve been using Nuacom for our office phone system, and the experience has been genuinely excellent. The setup is reliable, easy to use, and fits our needs perfectly. A special thank-you to Vaibhav, who was extremely helpful throughout the process. He responded to every question quickly and clearly, which made everything run smoothly. Highly recommend both the service and the support team. **What do you dislike about NUACOM?** Nothing! It is very easy to use which makes taking our day to day office calls much better **What problems is NUACOM solving and how is that benefiting you?** Customer phones numbers are logged so you can easily respond if the call is missed. Calls come through to my laptop and phone simultaneously so I can decide which device suits to answer from. Customers have the option to hold until call has been answered or to leave a VM - reduces irate customer from unanswered calls ### 6. Outstanding Efficiency and Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Christian C. | Clinic Manager, Data protection officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about NUACOM?** The efficiency and customer service, everything went smooth from the contact to the setup **What do you dislike about NUACOM?** There’s nothing I haven’t like do far, everything went smooth. I hope it stays that way **What problems is NUACOM solving and how is that benefiting you?** The queueing system in my clinic, as well as being able to redirect Spanish/english speaking patients to the right operator ### 7. Highly Recommend Nuacom **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea M. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2026 **What do you like best about NUACOM?** Nuacom are very efficient and they answer any questions promptly. Simon and Vaibhav were fantastic to deal with. They made our move to Nuacom so easy. I would highly recommend. **What do you dislike about NUACOM?** Nothing. They have been great to deal with. **What problems is NUACOM solving and how is that benefiting you?** They have helped with porting over our new phone system. This was done very efficiently and with no downtime to ourselves. ### 8. User-Friendly Interface and Excellent Onboarding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about NUACOM?** The platform is user-friendly, and the onboarding team has been fantastic. From our very first call through the entire onboarding process, we've been thoroughly impressed. The team has been extremely helpful, and I especially appreciate features like click-to-dial, the ability to add notes and tags, and the seamless integration with Hubspot. **What do you dislike about NUACOM?** We would have preferred a wider selection of headsets, as this would have allowed us to obtain them directly rather than having to find our own. **What problems is NUACOM solving and how is that benefiting you?** The click-to-dial feature makes placing calls both easy and fast. Having notes link directly into our CRM has also been very beneficial. If our team were larger, I could definitely see even more value in the other features offered. ### 9. Great Virtual Setup Process from Day One **Rating:** 4.5/5.0 stars **Reviewed by:** Tanya C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about NUACOM?** I have only just started it today but the virtual set up process was great. The sales process and pricing was very simple and easy to understand. **What do you dislike about NUACOM?** None that I know of right now, I've only just started using it today. **What problems is NUACOM solving and how is that benefiting you?** My vodafone lines keep going down so I need a reliable solution. ### 10. Effortless Setup and Intuitive Features Across Devices **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about NUACOM?** The applications are straightforward to use on both mobile and desktop platforms. They are simple to configure with various accents and numbers, and making changes is a smooth process. The onboarding experience was fast and uncomplicated, with nothing overly complex. Overall, the software offers a good range of features. **What do you dislike about NUACOM?** I can't think of any problems with the service. It works just as expected. **What problems is NUACOM solving and how is that benefiting you?** The system's internal call transfers and automated call handling features are notable. These functions help streamline communication within the organization, making it easier to direct calls efficiently and manage them without manual intervention. ### 11. The easiest, quickest, painless onboarding ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin B. | MD, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about NUACOM?** Vaibhav Sharma, is so slick it makes the onboarding process seamless. The Go High Level CRM integration takes 60 seconds with their native integration and works instantly. Even my physical handsets are being set up for my office, which takes a little longer with more details needed, but again was made very easy by Vaibhav who was very patient and helpful 10/10. **What do you dislike about NUACOM?** It’s a little more than I wanted to pay, but when you add up all the extra value of the native integration to my CRM Go High Level and built in automations like transcription of voicemails to e-mail and call recording, it presents excellent value for my business. **What problems is NUACOM solving and how is that benefiting you?** The ability to make and receive calls to landlines and mobiles worldwide from my landline number gives my business credibility and scalability. ### 12. Simple Setup, Easy to Use, and Great Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about NUACOM?** Simple to set up and use, also good pricing. **What do you dislike about NUACOM?** There isn't much I can say about this question **What problems is NUACOM solving and how is that benefiting you?** Landland and mobile number while abroad ### 13. Very Helpful Support Staff **Rating:** 4.5/5.0 stars **Reviewed by:** David H. | Associate Group Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about NUACOM?** The support staff are very helpful and quick to answer any questions. The Nuacom app is easy to set up and use. **What do you dislike about NUACOM?** Occasional issues with calls. Support have help to fix the issues. **What problems is NUACOM solving and how is that benefiting you?** Our staff can all make and answer calls where ever they are based and all via the one main phone number. ### 14. Effortless Setup and Outstanding Onboarding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about NUACOM?** The ease of use around the product is great. Setting up is also really quick. The onboarding process and representative was also a great source of knowledge and advised that he will make himself available to us as we get used to the product. **What do you dislike about NUACOM?** We haven't run into any issues as of yet. **What problems is NUACOM solving and how is that benefiting you?** We needed a centralised operations line, and Nuacom has filled that gap for us. ### 15. It was an overall good experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Omar F. | Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about NUACOM?** Their porting process seems to be a bit faster than others in the industry and they should be able to port all my numbers. The setup process seems to be straightforward and we feel support if we have any further queries. **What do you dislike about NUACOM?** It's not a major issue but requiring a two user minimum might be a turnoff for some persons. **What problems is NUACOM solving and how is that benefiting you?** We would like to switch from our current VOIP providers and NUACOM can port and support our numbers. ### 16. Great Setup & Training—Vaibhav and David Were Top Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about NUACOM?** 10/10 great setup and training. Vaibhav and David excellent to deal with. Top professionals **What do you dislike about NUACOM?** Nothing so far. Looks a great product. Fast setup **What problems is NUACOM solving and how is that benefiting you?** Reliable phone ststem ### 17. The service was simple to setup and implement. All made easier by friendly and knowledgeable staff **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about NUACOM?** The system is easy to use and setup. I also like the access to local number and how quick the whole setup took. **What do you dislike about NUACOM?** Not aware of any as of yet as we a re new to the system **What problems is NUACOM solving and how is that benefiting you?** Access to office landline. Also the ability to receive all landline calls on my mobile as a I travel ### 18. Easy Onboarding from Day One **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about NUACOM?** Easy onboarding very easy transfer from old to new provider **What do you dislike about NUACOM?** NA not applicable NA not applicable NA not applicable **What problems is NUACOM solving and how is that benefiting you?** Ease of use and payments ### 19. Slick VOIP System with Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about NUACOM?** Nuacom provided our Business with a very slick operating system comprising everything we were looking for in a VOIP system. That coupled with fantastic customer service and straightforward onboarding made Nuacom the right choice for us. **What do you dislike about NUACOM?** Everything was Perfect.................. **What problems is NUACOM solving and how is that benefiting you?** Nuacom allows us to monitor individual users and lines to streamline our Business. ### 20. Outstanding service! **Rating:** 5.0/5.0 stars **Reviewed by:** Keiran B. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about NUACOM?** Outstanding service! They set everything up for me seamlessly, answered all my questions with clarity, and were highly professional throughout. The system is easy to use, packed with many great features, and delivers a fantastic experience. A great service all around – highly recommended! **What do you dislike about NUACOM?** I have no dislikes – my experience with NUACOM has been great! **What problems is NUACOM solving and how is that benefiting you?** NUACOM is providing a seamless and reliable communication system, making it easy to manage calls efficiently. The system’s many features help streamline operations, improve customer interactions, and enhance overall productivity. It has significantly improved workflow and made communication more professional and hassle-free. ### 21. An easy-to-use app and a smooth onboarding experience with excellent support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about NUACOM?** We recently signed up with the Nuacom softphone app, and the entire experience has been smooth and professional. From the start, Anthony Tierney was incredibly helpful, answering all our questions with clarity and patience. He ensured we fully understood the service and its benefits, making the onboarding process seamless. After signing up, Heather Cunningham assisted us with a support call to set up our account, and she was equally supportive. She guided us through the setup step by step, addressing any concerns promptly and making the process much easier for us. Her professionalism and knowledge were greatly appreciated. Both Anthony and Heather provided quick and efficient support, and their friendly, approachable manner made all the difference. The app itself is intuitive and easy to use, which we highly recommend to anyone considering Nuacom for their communication needs. **What do you dislike about NUACOM?** So far, I have no dislikes about NUACOM. The onboarding process was straightforward, the support team has been incredibly helpful, and the app is intuitive and easy to use. It’s early days for us, but everything has been running smoothly, and the service has met all our expectations. **What problems is NUACOM solving and how is that benefiting you?** NUACOM is helping us streamline our communication processes by providing a reliable and easy-to-use softphone solution. It enables us to manage our incoming calls more efficiently, ensuring calls are handled professionally and without delays. The app's simplicity and reliability have been a great benefit in improving our responsiveness to calls. ### 22. Totally professional **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about NUACOM?** The features and the help in the set up. **What do you dislike about NUACOM?** Nothing yet, new to the system but everything seems great so far **What problems is NUACOM solving and how is that benefiting you?** The recording of calls and the geographical freedom of the system ### 23. Simple transition and great service **Rating:** 5.0/5.0 stars **Reviewed by:** ryan c. | Service Desk Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about NUACOM?** The admin screen - we are able to review calls and customise this to our own needs which will massivley help us with our reports. The wallboard feature is great addition to the service provided by NUACOM. Being able to see a live dashboard of agents and incoming calls is a great feature to have. The SoftPhone has the option to be made unavaliable for inbound calls. The feature on the softphone will really help us improve the way we handle calls. The implementation of the phone system was quick and easy. Great level of support from Heather and the team was greatly appreciated. **What do you dislike about NUACOM?** The only thing which would be a good edition to the NUACOM phone system would be to have other options on the softphone. Example, have an option for "Lunch" so on the dashboard, this is reflected. Also, when avaliable, the user shows as green. But busy shows as offline (in its own way) when busy is selected. it could be shown as red to show that the application is open, but they are anavliable to take calls. Other than this, nothing else to state. This is just some feedback. **What problems is NUACOM solving and how is that benefiting you?** NUACOM is benefiting us with the feature its provides. Being able to track calls and the queues they are from. The ease of customising reports to give us more in depth, detailed data which can be used to improve customer satisfaction. ### 24. Onboarding with Vaibhav **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about NUACOM?** We haven't started to use the system yet, but Vaibhav just talked me through the setup seamlessly. I really liked that he didn't patronise me, but still make everything sound simple and straightforward. Looking forward to using the system. **What do you dislike about NUACOM?** I don't know yet. Looking forward to getting started. **What problems is NUACOM solving and how is that benefiting you?** We have a lot of staff working remotely and using mobile phones to make and receive calls and we are using an excelled Call receiving service, but we are hoping that by switching to NUACOM we will be able to provide a better service to our clients while monitoring the quality, quantity and nature of incoming and outgoing calls. ### 25. Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** ES D. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about NUACOM?** The platform appears to be user-friendly, and our experience with the installation process has been smooth so far. Although we are still in the early stages of implementation, it already meets our company's needs effectively." **What do you dislike about NUACOM?** We are still in the early stages of the installation process, and so far, everything has been smooth. We haven't encountered any issues yet. **What problems is NUACOM solving and how is that benefiting you?** Currently, NUACOM is helping us set up accounts and port our phone numbers, ensuring a smooth transition. This process is essential for us to start using their services efficiently. ### 26. Prompt and easy to set up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about NUACOM?** Nuacom were extremely quick in setting up our account, delivering our new phones, arranging training and everything else that comes with integrating a new phone system. I have found it all such an easy process, their customer support has been very helpful and I would be very happy to recommend their service. **What do you dislike about NUACOM?** There is not anything that i dislike about Nuacom. **What problems is NUACOM solving and how is that benefiting you?** It is making it easier for patients to contact our office during the hours that we are open and being able to leave voice messages when we are closed. The call queue is keeping patients on the line for longer so that we are not missing calls and it will be a much nicer experience for people knowing that they are going to speak to someone soon. ### 27. Responsive, open and professional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about NUACOM?** Number of options available. Easy set up **What do you dislike about NUACOM?** Nothing yet will need to use it further but looks user friendly **What problems is NUACOM solving and how is that benefiting you?** Free up my time and allow calls to be answered by other staff as required ### 28. Very straight forward **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | managing director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about NUACOM?** How helpful all of the team are and was easy to upgradde the handsets **What do you dislike about NUACOM?** It is pricey once you go beyond one exension **What problems is NUACOM solving and how is that benefiting you?** ease of allowing people working from home and also oversght of calls ### 29. Brilliant and smooth experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil Q. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about NUACOM?** NUACOM have been more than helpful and we've had a smooth onboarding experience so far. **What do you dislike about NUACOM?** Nothing to complain about so far as the team has been brillaint **What problems is NUACOM solving and how is that benefiting you?** NUACOM is giving my business an official phone number which makes it look more professional ### 30. Review of Nuacom VOIP System **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about NUACOM?** Porting from Blueface was very straightforward. Call Quality Superb. IVR system very easy to use and onboarding was fantastic. **What do you dislike about NUACOM?** We dislike nothing about the product or service **What problems is NUACOM solving and how is that benefiting you?** Porting from Blueface for our company's numbers. We are thrilled with how easy the changeover was and how well Nuacom system works. ### 31. Easy simple set up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2024 **What do you like best about NUACOM?** Great service and an even better set up. **What do you dislike about NUACOM?** Can't say I have found anything that I dislike **What problems is NUACOM solving and how is that benefiting you?** They have an easy to manage voip service for our call centre ### 32. Super Service **Rating:** 5.0/5.0 stars **Reviewed by:** ben k. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about NUACOM?** The onboarding was great. I have used other software and they are self service and support was really slow so very happy with Nuacom. **What do you dislike about NUACOM?** Nothing so far, pricing is fair, uploading contacts looks easy. So no complaints **What problems is NUACOM solving and how is that benefiting you?** We were looking for a call centre solution that could grow with us and this has been great ## NUACOM Discussions - [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for) - [How was your onboarding and number porting experience with NUACOM?](https://www.g2.com/discussions/how-was-your-onboarding-and-number-porting-experience-with-nuacom) - 1 upvote - [View NUACOM pricing details and edition comparison](https://www.g2.com/products/nuacom/reviews?filters%5Bsentiment_snippet%5D=1722017&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A40%3A24+-0500&secure%5Bsession_id%5D=f6c1788d-85c6-4af1-98be-57ab22b215b3&secure%5Btoken%5D=933b9fff406730cc8949639eb91ebaa4f9109aadb1624b745dfd7350c9a1c9bf&format=llm_user) ## NUACOM Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [AdRoll](https://www.g2.com/products/adroll/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[OnePageCRM](https://www.g2.com/products/onepagecrm/reviews) - [Ortto](https://www.g2.com/products/ortto/reviews) - [Overloop.ai](https://www.g2.com/products/overloop-ai/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Sendloop](https://www.g2.com/products/sendloop/reviews) - [SendPulse](https://www.g2.com/products/sendpulse/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [VASPP BREVO](https://www.g2.com/products/vaspp-brevo/reviews) - [Wealthbox CRM](https://www.g2.com/products/wealthbox-crm/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Woodpecker.co](https://www.g2.com/products/woodpecker-co-woodpecker-co/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## NUACOM Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Generative AI** - AI Text Summarization - Generative AI **Security and privacy - AI Voice Assistants** - Encrypted communication **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top NUACOM Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,608 reviews)