Now Platform Reviews & Product Details


What is Now Platform?

The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

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Now Platform Profile Details

Now Platform Profile Details

Vendor
ServiceNow
Company Website
Year Founded
2004
Total Revenue (USD mm)
1,390
HQ Location
Santa Clara, CA
Ownership
NYSE: NOW
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
9,194
Twitter
@servicenow
Twitter Followers
29,147
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Now Platform Reviews

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1-4 of 4 total Now Platform reviews

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1-4 of 4 total Now Platform reviews
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Director, Business Information Systems
Pharmaceuticals
Enterprise
(10,001+ employees)
Validated Reviewer
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"The best ITSM and Service Platform Application Development"

What do you like best?

I evaluated ServiceNow as the next generation Cloud ITSM for my company and implemented the platform since its Dublin release. The major features that ServiceNow has comparing to similar products in the market are:

1. Simplicity of set up

2. Ease of use for IT professionals

3. Ease of use for business users

4. Ability to add custom fields (attributes) to tables without any impact on release upgrades

5. Ability to create and deploy ServiceNow apps internally for business use quickly

6. A single ITSM, IT Compliance, and Information Security platform with integrated reports

7. The CMDB is simple and easy to use

8. Very low learning curve

What do you dislike?

Despite the strenghs, ServiceNow has certain drawbacks. They are:

1. Dynamic (auto-refreshing) of the CMDB could produce dupliate copies of the configuration item if there is a slight change

2. Subscription tier is not business friendly. IT users have full access while business users have very limited access.

3. Subscription fee is the most expensive for the product in its class

4. Attachments to the Change Management ticket can be deleted after approval, although attachment is locked after the ticket is closed

Recommendations to others considering the product:

We learned the following lessons during the deploymemt:

Limit custom Java scripting as they can slow down the performance. ServiceNow is vanila and deceptively simple without the flashing graphic. However, it is designed that way to simplify user experience. While additional graphics can be added and functionalities can be extended via Java scriptings, such practice will affect both performance and upgradability.

What problems are you solving with the product? What benefits have you realized?

Our company was looking to replace an aging ITSM implemented in the mid 1990s with the next generation ITSM. After 10 months of product evaluations based on Gartner's magic quadrant, we selected ServiceNow based on the head-to-head POC. We implemented ServiceNow (Dublin release) with IT Change Management, Incident Management, Problem Management, CMDB, Knowledge Management, Service Catalog, Asset Management, and Regulatory Compliance Management. The implemented was done in just 5 months for a large enterprise deployment.

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C
Enterprise
(10,001+ employees)
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"Decent but not great"

What do you like best?

There are many customizations available for use. Most actions can be completed with a click of a button rather than free texting.

What do you dislike?

It's not as intuitive as it's touted to be. There are many redundant processes and features that cannot be adjusted.

Recommendations to others considering the product:

I am unaware of other products available.

What problems are you solving with the product? What benefits have you realized?

It's an improvement from the older software applications previously used like Remedy.

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Senior Consultant
Information Technology and Services
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Now Platform Review"

What do you like best?

The Now Platform is an extensible enterprise cloud solution that enables organizations to manage and expand Service Management capabilities throughout the enterprise.

What do you dislike?

The idea of bringing your organization can be daunting and many organizations can be weary of moving their processes to the Now Platform.

What problems are you solving with the product? What benefits have you realized?

Inter-connectivity of different facets of the business that normally would or have difficulties communicating and working together.

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C
Enterprise
(10,001+ employees)
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"Service Now speed "

What do you like best?

The automatic reminders to customer on the status of an existing ticket

What do you dislike?

the speed of navigation of this tool is slow in browsers

Recommendations to others considering the product:

Consider the navigation speed and ease of use for reports creation

What problems are you solving with the product? What benefits have you realized?

customer support

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Now Platform User Ratings

6.7
Ease of Use
Average: 8.2*
8.3
Quality of Support
Average: 8.0*
8.3
Ease of Setup
Average: 8.1*
* Cloud Platform as a Service (PaaS) Category
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