1. [Home](https://www.g2.com/) 2. ... 3. [Public Works Software](https://www.g2.com/categories/public-works) 4. [NovoGov Discussions](https://www.g2.com/products/novogov/discuss) [ ![NovoGov](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71026da9d007c602c4b752bdbe39d0c7/novogov.jpg "NovoGov") ](/products/novogov/reviews) # NovoGov Discussions NovoGov is a local government operations management software solution that helps cities, counties, towns, and utilities manage assets, work orders, inspections, citizen requests, and code enforcement from a single configurable system. It is built on Novo Solutions' ShareNet cloud platform and is used across departments including public works, highways, utilities, and community development. NovoGov is designed for small and mid-size municipalities that are moving operations off paper, spreadsheets, and disconnected tools. Staff configure their own forms and fields without technical support, and Novo's implementation team sets the system up around each department's existing workflow. The platform is web-based and includes a mobile app, allowing field crews to receive work, update jobs, capture photos, and close requests from a phone or tablet. Residents submit and track service requests around the clock through a public web and mobile portal, with automated email and SMS status updates. Common use cases and capabilities include: Asset and work order management: track roads, signs, stormwater, water and wastewater, fleet, facilities, parks, and solid waste assets, with full maintenance histories and mileage- or date-based preventive maintenance scheduling. Citizen request management: a public portal where residents report issues, with each request geo-tagged to a location and auto-routed to the right department. Code enforcement and community development: manage violations, inspections, and activities, create violation letters, and handle permits, business licenses, and animal control. Cost tracking: capture labor, parts, and material costs against work orders for budgeting and FEMA-related cost reporting. GIS mapping: view assets and work orders on built-in maps and integrate with Esri ArcGIS layers. Novo Solutions, the company behind NovoGov, was founded in 1999 and is based in Virginia Beach, Virginia. NovoGov is cloud-based, runs on secure Microsoft Azure infrastructure with encrypted data transfer, and serves local government organizations across the United States. ![NovoGov](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71026da9d007c602c4b752bdbe39d0c7/novogov.jpg "NovoGov") NovoGov Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **1** discussion ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+is+Customer+Support+Suite+used+for%3F&title=What+is+Customer+Support+Suite+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-customer-support-suite-used-for) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+is+Customer+Support+Suite+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-customer-support-suite-used-for&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-customer-support-suite-used-for) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+is+Customer+Support+Suite+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-customer-support-suite-used-for%0aWhat+is+Customer+Support+Suite+used+for%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+is+Customer+Support+Suite+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-customer-support-suite-used-for%0aWhat+is+Customer+Support+Suite+used+for%3F) - Copy link - [ ## What is Customer Support Suite used for? ](/discussions/what-is-customer-support-suite-used-for) What is Customer Support Suite used for? 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