Ray H.
RH
Ray H.
President/CEO
Small-Business (50 or fewer emp.)
"Saving The Day in the 4th Quarter"
5/5
What do you like best about Novi AMS?

Next Level Customer Service is their example in all they do. Thier team has been flexable in handling all the curve balls we toss their way. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

The onboarding with our former staff should have some 3, 6 and 12 month check ins. Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
Edit edit

Hi Ray! We're glad to hear that you value our team's dedication to exceptional customer support. I'll make sure to share your feedback with the team regarding check-ins. I'm glad to hear that our integration with QuickBooks and your website has been beneficial. Thanks for sharing your insight with us!

PD
Patrick D.
Project Manager
Small-Business (50 or fewer emp.)
"Awesome Experience"
5/5
What do you like best about Novi AMS?

The staff and the product. The staff is very helpful and eager to ensure everything goes smoothly. If you have questions, they have answers. The software is flexible and agile without being overwhelming. The process went much better then I thought it would. Implementation went as smoothly as it could. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

The system has some limits when it comes to reports. It's not as easy to pull data out. More pre-built, customizable reports would be awesome! Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
Edit edit

Thanks for the feedback, Patrick! I'm glad to hear that you've had an awesome experience with our platform. I'll make sure to pass along the note on creating more customizable reports. If there are any areas in particular, feel free to send additional feedback to our team via Intercom. I'm delighted to hear that Novi has helped automate your processes.

Rocky S.
RS
Rocky S.
Executive Director
Small-Business (50 or fewer emp.)
"Novi: A Game-Changer for Our Membership Management"
5/5
What do you like best about Novi AMS?

Novi has been essential to modernizing and automating our membership database and invoicing. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

I wish there was a better mobile option to track events and membership information. Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
Edit edit

Hi Rocky! Thanks for the 5-star review! I love to hear that Novi has been a game-changer for your association. I did want to let you know that an improved mobile option is something that we're actively planning. Our goal is to collect feedback at this year's Novi Summit about the features our customers would like. Feel free to send in any additional insight to our team about what you'd like it to include via Intercom. Thanks for your continued partnership!

Verified User in Hospitality
UH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Easy user experience"
4/5
What do you like best about Novi AMS?

The platform is pretty easy to use, and has most of the features that our team needs. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

There are a few things that are pre-set that makes it a little unwieldy. The donation system is hard to use, and there isn't an easy way to include sponsorships for events that don't include tickets. Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
Edit edit

Hello! Thanks for sharing your feedback. I'm glad that you've been finding the platform easy to use and have been able to provide your members with more benefits. We'd love to be able to help regarding your donation issues and event sponsorships. If you haven't done so already, please reach out to our team in Intercom so we can provide additional help.

Verified User in Insurance
AI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Novi AMS review"
5/5
What do you like best about Novi AMS?

The best thing we like about Novi is how easy it is to use. It is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

So far, we like everything. There are a few things that we would like to see but they are on Novi's radar already. Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
Edit edit

Thanks for the review! I love hearing feedback that our platform is easy to use, as I know our team invests a lot of time to make sure it's as user-friendly as possible. I'm also glad to hear that our integration with QuickBooks has helped keep your books clean. If you have any feature requests that you think would enhance the platform, don't hesitate to reach out to our team via Intercom to let us know.

Michelle C.
MC
Michelle C.
Marketing and eCommerce Manager
Small-Business (50 or fewer emp.)
"It does what you need it to do!"
3/5
What do you like best about Novi AMS?

I like that it's easy to make edits directly on a website, I like the details in each user (member) profile, the backend features for the website are also pretty good. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

There are limitations in formatting for the website use. Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
Edit edit

Michelle, thanks for sharing your positive experience with our platform! We're pleased to hear that you find the user profiles and backend features helpful. We understand your concerns about limitations in website formatting and will strive to address this in future updates.

Heather W.
HW
Heather W.
Association Executive
Small-Business (50 or fewer emp.)
"Switching to Novi was easy and the team was very helpful with any questions I had about the software"
4.5/5
What do you like best about Novi AMS?

Novi is user friendly and modern, our members like the ease of navigating the website. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

I have not found any downsides of Novi. It took a lot of work to go through all the data from the old system upload to the new system. Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
Edit edit

Hi Heather! We're thrilled to hear that you found the transition to Novi AMS easy and that our team was helpful with your questions. We're glad to hear that you and your members find Novi user-friendly and modern. Thank you for your feedback!

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Excellent Response Time"
5/5
What do you like best about Novi AMS?

Easy to use. Super helpful staff who respond really fast. Been a few year but implementation was easy and I am sure it is even easier now. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

I wish they could implement all feature requests right away but get it that they have to consider the needs of all customers--it is a balancing act. Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
Edit edit

Hello! We appreciate you taking the time to leave us a great review. I'm glad to hear that it allows you to manage your membership, events, and the continuing education that you provide to your members. Feel free to keep those feature requests coming! We love hearing any additional feedback from our community.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Novi helps us as a very small staff to work faster and smarter."
4/5
What do you like best about Novi AMS?

It is very intuitive and user-friendly, and the support function is excellent. Their tagline about "by associations, for associations" really rings true. They know the business. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

We did not love the onboarding process; it felt disorganized and way too open-ended. Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
Edit edit

Thank you so much for the review! We're delighted to hear that the integration with QuickBooks is streamlining your financial management and that you're enjoying the event registration function. I know we constantly look for ways to improve our onboarding process, so I'll make sure to pass along your feedback. If there is anything we can help with as you continue to utilize the platform, please don't hesitate to reach out to our team via Intercom.

RM
Rebecca M.
Small-Business (50 or fewer emp.)
"Novi is a great solution for your Association."
5/5
What do you like best about Novi AMS?

As an association that works to support the multifamily industry it is vital to have multiple ways to associate businesses and people to one account. No other software has been able to do more than a parent-child relationship.

The structure that Novi allows you to create is impressive.

Implementation was the best! The care and support from the Novi team were better than anything else I've ever experienced from an onboarding process. They kept us on course and were there to help us and answer questions, no matter how basic or advanced, each step of the way. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

There isn't anything that I truly dislike about Novi. The only challenge we've experienced is that the freedom of reporting can feel overwhelming if you don't take a moment to think through your needs before starting to build the report. Review collected by and hosted on G2.com.

Response from Meg Palumbo of Novi AMS
Edit edit

Hi Rebecca, I'm so glad to hear Novi's 'familial' relationship structure is working well for your members! I'm also pleased to hear our customer experience team was there to support you through implementation process and kept you on track. If you ever need a second set of eyes on your custom reports, don't hesitate to reach out to us through the 'blue bubble'!