Naomi W.
NW
Naomi W.
Marketing Director
Small-Business (50 or fewer emp.)
"Novi Saves the Apartment Association Community!"
5/5
What do you like best about Novi AMS?

Not only does novi have moduele's for any beginner, they have helpful tools to get you through every step of the way. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

Sometimes my blue bubble doesn't show up, don't love limited website templates Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
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Naomi, thank you so much for the 5-star review! I love to hear that our resources have been able to help every step of the way. I'll make sure to pass along the feedback about improving our website templates. If there is anything specific you'd like to share, feel free to do so via Intercom (the Blue Bubble). If, for whatever reason, the Blue Bubble doesn't appear, you can always reach our team directly at help@noviams.com.

JO
Jessica O.
Marketing & Admin Director
Small-Business (50 or fewer emp.)
"Powerful Tool for Association Management"
5/5
What do you like best about Novi AMS?

NOVI has been a total game-changer for our organization. It has streamlined our membership management, event registrations, sponsorships, payments, invoicing, financial tracking and so much more. It's super user-friendly and incredibly robust/powerful. I've been so impressed with the NOVI team - it's rare to find this level of support from real, local, caring humans. Cannot say enough good things about Pete and his incredible team! Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

The only slight negative I can think of is sometimes the chat support is slow and multiple people jump in over time which confuses the issue. But 99% of the time we're able to get our questions answered appropriately. Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
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Thanks for your kind words! We're delighted to hear that Novi has made such a positive impact on your association. We're sorry to hear about the occasional confusion with our support and will continue to strive to enhance that aspect of our service. We appreciate your feedback and look forward to a continued partnership!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Novi is a TIME SAVER!"
4.5/5
What do you like best about Novi AMS?

Novi has saved us a huge amount of time with the automation of member reports, events, products, etc. Customer support is also always helpful and responsive. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

There are some areas of Novi that could interact better with other areas.Events, tickets, and products don't always flow as easily as we wished. Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
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Hello. Thank you for the wonderful review! It’s amazing to hear how much time you’re saving with automated reports, event registrations, and those ever-important member renewals. If you haven't already, please feel free to reach out to us via Intercom (The Blue Bubble) to talk through any event or product workflows. Our team is always here to help brainstorm ideas and goals. Here’s to saving even more time together!

KB
Katie B.
Executive Director
Small-Business (50 or fewer emp.)
"NOVI has been transformational for NWIR"
5/5
What do you like best about Novi AMS?

I love the cleanliness of the database and the design and how intuitive it is to learn the system. The staff is super responsive and, unlike other systems I've used, I feel that I learned my way around so much quicker because of the training we received. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

There's nothing that I really dislike about Nobi. The only thing I miss about our old system is being able to generate invoices out of the system instead of going through QuickBooks. But other than that, all the positives far out way that that one negative. Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
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Katie, thank you so much for the amazing review! I'm glad our training has been beneficial and allowed you to learn your way around the platform. I also appreciate the feedback on the membership dashboard. I love hearing that it's been a lifesaver for your association!

Kristen S.
KS
Kristen S.
Director of Membership & Financial Administration
Small-Business (50 or fewer emp.)
"An Amazing Experience All Around!"
5/5
What do you like best about Novi AMS?

Switching over from our previous platform to Novi was truly like going from analog to digital. We have so many more features than we previously had and it has greatly improved functionality for both our staff internally and our members as they navigate their member compass area. Their customer service has been phenomenal starting with a thorough and simple onboarding process, and they've been easy to communicate with along the way if something has come up that we needed help with. We are able to integrate our accounting through QuickBooks online and it's helped to streamline our dues process. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

I really only have positive things to say about working with Novi! Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
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Kristen, what an amazing review! We're thrilled to hear about your positive experience with Novi. It's great to know that the transition has been smooth and that our features have improved functionality for not only your team but your members as well. I'm also glad to hear that our integration with QuickBooks has improved your dues process as well. Thank you for sharing your feedback!

Sarah J.
SJ
Sarah J.
Brand Strategy Associate
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Easy-to-use platform with 10/10 customer service"
5/5
What do you like best about Novi AMS?

Novi AMS has been a gamechanger for our membership association! We finally have clean data and a way to track member's journeys and engagement. We used to have dozens of support tickets a week on our old platform (MemberClicks), but now the system is so seamless. I particularly love how well-documented all of the processes are, so I can easily find answers to something I don't know how to do on the platform. Their support chat is also super fast and helpful. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

The website designer is a bit limited, but it does the job. Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
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Hi Sarah. Thank you so much for the 10/10 review! I'm glad to hear that Novi has helped streamline your processes and provide a seamless experience. We appreciate your feedback about the website designer and will pass along the insight to our team, as we're constantly looking for ways to improve the platform.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"NOVI AMS continues to Exceed expectations"
5/5
What do you like best about Novi AMS?

NOVI AMS has the best support personnel that are timely and provide answers to your issues or questions right away! Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

Because NOVI AMS is synced in real-time to quick books online, the spin time/processing of data does take a little longer. Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
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Hi there! Thank you so much for your thoughtful review! We're thrilled to hear that you've had such a positive experience with our support team. We also appreciate your honest feedback regarding the sync of our real-time integration with QuickBooks Online. While the live connection is a powerful feature, we understand that performance matters, and we're continuously working on ways to optimize speed without compromising functionality. It's also fantastic to hear that Novi Pay is helping you reduce your processing fees. That was exactly our goal when we set out to create it! Thank you again for your feedback and for being a valued part of our community.

Kallee R.
KR
Kallee R.
Director of Events/Assistant to the President
Small-Business (50 or fewer emp.)
"User Friendly and Easy Implementation"
5/5
What do you like best about Novi AMS?

What's not to like? Our staff and members love that Novi AMS is so user friendly and intuitive. Navigating the system is very easy and manageable. The ease of integration, especially the two-way integration with QuickBooks is a game changer in the best way. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

There are a few small items that we'd like to be able to customize but they're not enough of a dislike or con for us to want to use another platform. Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
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Hi Kallee! Thanks for sharing your experience. We're thrilled to hear that you find our system user-friendly and easy to implement. We appreciate your feedback on customization options and will take it into consideration for future updates. It's great to hear that we've helped streamline your processes and save your staff time. If you have any specific customization requests or further feedback, please feel free to reach out to our team via Intercom. Thanks again!

Yvonna H.
YH
Yvonna H.
Vice President of Member Services
Small-Business (50 or fewer emp.)
"User Friendly"
5/5
What do you like best about Novi AMS?

Novi has so many fantastic features that it's difficult to know where to begin. It's easy to learn and use, and the implementation process was incredibly smooth. Our incoming data was in poor condition, and the assistance we received was invaluable. We truly love our website and appreciate how simple it is to update and make changes. It's great to know that I won't have to wait two weeks for any updates to be made. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

There is absolutely nothing I dislike about NOVI! Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
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Thank you for your kind words Yvonna! I'm delighted to hear that you're satisfied with Novi and that it has been beneficial for your association. Our goal is to provide a user-friendly and efficient solution, and we're pleased to hear that it has enhanced your efficiency and saved valuable time and resources. We look forward to a continued partnership!

HH
Heidi H.
Membership Engagement
Small-Business (50 or fewer emp.)
"New User in the Past Year"
5/5
What do you like best about Novi AMS?

I love all the options that are available in Novi and that there is always something new to learn! They continue to offer webinars about systems. They are very open to new ideas to help the program run better. Their customer service is amazing. It is a VERY user friendly system, that our new employees have picked up quickly. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

I have had some issues integrating it with one of our other software systems. It works, but it took longer to figure out then anticipated. Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
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Hi Heidi! We're thrilled to hear that you love the options available in Novi AMS and that our training webinars have been helpful. We're sorry to hear about the integration issues, and we'd love to work with you to improve that experience. Feel free to reach out to our team via Intercom if any other issues arise. Thank you for sharing your feedback!