I really appreciate how intuitive everything is—from updating our website to adding members and sending emails through the MailChimp integration. The platform is easy to navigate and doesn’t come with a steep learning curve. Review collected by and hosted on G2.com.

Because the member types didn’t fully match our organizational structure, we had to implement some custom workarounds to accommodate them. Especially for the dues rules. Review collected by and hosted on G2.com.

I enjoy the streamlined membership information being shown right as you open the system. It is pretty user friendly to figure out things on your own and the support staff is usually quick to respond. Review collected by and hosted on G2.com.

There have been some times where I lack creative ability to change things in the registration process. I would like to be able to make it so if a person purchases a product, it stops them from purchasing another similar product. Review collected by and hosted on G2.com.

Our association loves so much about Novi -- the information it puts in the hands of our members, association leaders, and headquarters staff; the QuickBooks integration; and the responsiveness of the Novi team to feature requests and helpdesk inquiries. Review collected by and hosted on G2.com.

We would like to see additional features built out in their ecommerce platform. Review collected by and hosted on G2.com.

Novi AMS is awesome! We use it all day, every day. It is easy to use so you don't have to be a tech guru to be able to use the software. The software is amazing and has all the functionality we need (and had been searching for!) but the people who work at Novi are even more amazing. They are quick to respond and they are incredibly helpful. I believe the support you receive with the software is as important as the software itself. They listen to their customers and make improvements to the software based on that feedback which ensures the software continues to meet the needs of their customers. We appreciate all the integrations that enhance our team's productivity and our members' user experience. Review collected by and hosted on G2.com.

I really can't think of anything we dislike. If there is something we would like changed or added, we can provide the input, and if enough of their customers ask for it, then the changes get made. Review collected by and hosted on G2.com.

The seemless integration with QBO and Constant Contact has made such a difference in our time management. Having the Member Compass for our members to access for renewals, event registrations and more has been a game changer for our office efficiencies. The staff at Novi are extremely responsive and helpful with all my endless questions. The onboarding was so seemless by our onboarding specialist who worked with us to figure out some unusuaI needs that we had. I also appreciated Novi's willingness to make changes when something is being asked for by users and the fact they notify me when something I was listed as wanting is being put into production.

The website is so easy to update and manipulate for changes. We've gotten many compliments on our new site since its launch!

The Exchange community of other Novi users is also very helpful. Review collected by and hosted on G2.com.

We are a niche association with some of our customized membership things and while they could help get most of the customized things integrated, there are still some things we need to do manually which I had hoped to automate. Review collected by and hosted on G2.com.

Novi has been so easy to use and the transition from our old AMS was simple. It is much more user friendly, they are always making improvements and their customer service is amazing. I use the system daily and it has made my life so much easier. My team members did not use our old AMS, instead they asked for information to be pulled and we created a lot of manual reports. Now, they are in there finding their own information.

I looked at many AMS platforms and this was the best fit for our association. Review collected by and hosted on G2.com.

I don't see this as a drawback, but some may. The system is not customizable - it is configurable. To me this is good though bc it helps when you have an issue with the system. Our old system was customized and I always had to go to third party help because it was customized. Review collected by and hosted on G2.com.

It's easy to set up and use. It plays well with many other SaaS systems that we use and the staff are approachable, friendly, and solution-oriented. If you have issues, Novi doesn't make you file a ticket that gets answered by an anonymous email address. You just open the chat window in the site backend, and you're talking with a team member whose name you know (and who you've probably talked with before) within minutes.

They've worked to build a strong customer community. They treat their customers like they are members of a user association (most of their staff are former association staff, I think) Review collected by and hosted on G2.com.

The only thing that Novi does not currently do that we want is facility member-to-member communications. It does connect to other platforms that do that, so it's not a huge issue.

Novi did not have all the bells and whistles that we wanted when we started with them a few years ago, but they've been very responsive to feedback and requests, and have added many new features that we've requested. So we're optimistic about future improvements. Review collected by and hosted on G2.com.

The NoviAMS support team is beyond the best in customer service. We have used plenty of different AMS systems over the years and every day I am blown away by their team's support.

Their development is the "gold" standard of software development, focusing on customer input, multiple rounds of testing for each feature and is constantly developing new features versus their competitors that are constantly fixing bugs instead of features.

We use NoviAMS every day for managing our operations and it has become our single source of data. There are tons of integrations to assist with automations that are easy to use and understand. There is even comprehensive documentation if you want to go further with your automations with Novi.

We have gone through the AMS selection process a couple of times over the past decade and I can safely say, this is the best decision we have made. It has saved a massive amount of staff time, allows our data to stay "clean" and even forced us to really clean up our old data.

Onboarding and implementing NoviAMS was the smoothest of any onboarding we have had and we definitely had a lot of clean-up to do and decisions to make in this process. Novi has a VERY robust onboarding that is well thought out. Review collected by and hosted on G2.com.

There is very little I dislike about NoviAMS. My only possible dislike is that the speed is slower than other systems, but it's something our staff is used to. We know that it's handling tons of processes on the back-end to keep our data clean.

There aren't as many features as some other AMS systems so you will have some additional costs for other software, but the majority connects together and it gives you more customization versus a half-built feature in some platforms that is clunky to work with. Review collected by and hosted on G2.com.

The directories and two-way communications with Quickbooks was a game changer. The online support is normally great too. Review collected by and hosted on G2.com.

Since it's new, not a lot of the kinks are worked out, and there are some features that are not yet available that I think should have been standard. Review collected by and hosted on G2.com.

Ease of use, good integrations, great onboarding with helpful team Review collected by and hosted on G2.com.

nothing of note so far as we've just been through onboarding Review collected by and hosted on G2.com.