Anna M.
AM
Anna M.
Marketing and Membership Manager
Small-Business (50 or fewer emp.)
"5 years later, and Novi AMS is still the best decision we ever made!"
5/5
What do you like best about Novi AMS?

We are constantly impressed by the team at NOVI. They listen to their customers and work hard to make system updates that people actually want and are asking for. It feels collaborative and like they truly support each individual association. We will always recommend NOVI to everyone! Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

Not at this time. Keep up the amazing work! Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
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Hey Anna! Five years later and we're still thrilled Novi continues to have such a positive impact on your association, from event management to your website. Our team is dedicated to staying collaborative and responsive as you grow, and we're glad you continue to feel supported. Thank you for sticking with us all this way and thanks for the updated review!

Brian O.
BO
Brian O.
Executive Director
Small-Business (50 or fewer emp.)
"AMS software that solves problems for small associations"
5/5
What do you like best about Novi AMS?

The most useful aspect is that NoviAMS works. We don't have to figure out ways to do what we want. The integration with QuickBooks Online is seamless, and we save time every day not having to reconcile transactions. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

I'm unable to find something about NoviAMS that I don't like. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
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Thank you for the great review!! So glad the QuickBooks integration has taken reconciliation off your plate, that daily time savings is exactly what we're going for. Great to hear accounting and customer tracking feel reliable and seamless too. Thanks for the kind words about our team!

HR
Haley R.
Member Engagement
Small-Business (50 or fewer emp.)
"Top-Notch Support and Rapid Improvements with Novi AMS"
5/5
What do you like best about Novi AMS?

Novi AMS is always seeking feedback from its users so it can implement improvements that make a difference right away. Their customer service and development team are truly top-notch. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

Very little, to be honest. Even though they’re growing and not every enhancement may be ready immediately, I’ve never encountered a team as dedicated to their customers and their experience as Novi. Review collected by and hosted on G2.com.

Response from Charles Stanisce of Novi AMS
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Haley, thanks for the thoughtful review! We're thrilled to hear our team's responsiveness and continual improvements are making a difference. We appreciate your partnership and hope to continue delivering on improving your association management experience.

GW
Geoff W.
Communications Manager
Small-Business (50 or fewer emp.)
"Best AMS Ever—I love Novi AMS!"
5/5
What do you like best about Novi AMS?

Novi is the easiest AMS I have ever used. From the easy onboarding of the product, where the Novi team walked us through every step we needed, to the "big blue button" support, Novi is the best! It integrates perfectly with our QuickBooks and Constant Contact program. It is priced just right for all of the features we use, and it performs flawlessly! Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

The only thing I can think that I dislike, and it really isn't a Novi thing, is that it takes some time to download our full membership list. However, our membership list has 28,000 entries, so it might take a little bit of time. Review collected by and hosted on G2.com.

Response from Katrina McAfee of Novi AMS
Edit edit

Thank you so much for the raving review Geoff! We're thrilled to hear about your great and easy experience with the product, onboarding and customer support. I chatted with someone on our product team and there may be a solution to your membership list download. I'll reach out to get more details and see how we can help. :)

Verified User in Building Materials
AB
Verified User in Building Materials
Small-Business (50 or fewer emp.)
"Very user friendly and I always feel heard"
5/5
What do you like best about Novi AMS?

The system allows us to streamline many of our processes! Customer service is great and always available to quickly walk me through questions or steps. The Novi team is continually updating the platform with new features that come straight from the customers so I definitely feel heard by them and not just 'another number' in the mix. When I have questions about something, their team is available through their chat feature or virtual office hours, and if my question needs to be escalated up, I'm able to speak directly to their management team to have it resolved. The communication is always very transparent and I appreciate that. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

All the current aspects of the platform work for us very well. If there ever is an area I feel that can be improved and I share that with them, I feel like they hear those suggestions and start to work on solutions internally. They say they are built for associations, and I really do feel that is the case, they are here to help us do our jobs better and easier which in turns helps us service our members better as well. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
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Thank you for taking the time to update your review! It's great to hear that things have stayed consistent for you, streamlined processes, responsive support through chat and office hours, and that direct line to your management team when something needs extra attention.

Feeling heard rather than like "just another number" is exactly the relationship we aim to build with every association we work with, so it means a lot that this still holds true for you. Thanks for continuing to be part of the Novi community!

Tina A.
TA
Tina A.
Member & Events Services
Small-Business (50 or fewer emp.)
"STILL the BEST AMS I have ever used! Hands Down!"
5/5
What do you like best about Novi AMS?

The fact that they are continuously making updates and making the admin and user experience is amazing to me! The Novi team is ALWAYS friendly and responsive and most of all, very knowledgeable! I love Novi!! Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

Novi can get me a t-shirt that says I heart Novi! Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
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Thanks for taking the time to update your review, Tina! Glad the team's friendliness and knowledge continue to stand out, and that the updates keep proving useful for you. Thanks for still being one of Novi's biggest fans!

SF
Sarah F.
Small-Business (50 or fewer emp.)
"Novi makes efficiency possible"
5/5
What do you like best about Novi AMS?

We have used Novi since 2020 and it still amazes me how the system continues to evolve to meet the everchanging needs of Associations. Customer success and efficiency remains the focus when implementing new features. It's incredible to be apart of the Novi family where your input helps shape the features and system. I'm a Novi user for life. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

I still love everything about Novi. There is nothing I would change. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
Edit edit

Hi Sarah! Thank you for coming back to update your review! Being with Novi since 2020 and still seeing the system evolve alongside your association's needs says a lot, and knowing that customer input continues to shape what we build is exactly the kind of partnership we hope for.

It's also great to hear new employees can get up to speed in a matter of hours. That kind of ease doesn't happen by accident, and we're glad it's held true year after year. Thanks again!

Michael M.
MM
Michael M.
Director of Communications & Membership
Small-Business (50 or fewer emp.)
"An AMS that simplifies everything and continues to evolve and improve!"
5/5
What do you like best about Novi AMS?

Novi continues to evolve and improve. Most importantly, they listen and provide feedback and improvements all the time. They make running an association so much easier. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

At the moment, no. I know they have a lot of new developments coming out in the future. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
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Michael, thank you for taking the time to update your review! It's great to hear that dues renewals, event registration, and new memberships continue to run more smoothly for your association. Knowing that Novi's ongoing improvements are still making a noticeable difference for your team is exactly what we hope for.

We also appreciate you noting that our product continues to evolve. That evolution is driven in large part by feedback from associations like yours, so thank you for being part of that process. Here's to continuing to make running your association easier in the years ahead!

Jamie H.
JH
Jamie H.
Marketing Director
Small-Business (50 or fewer emp.)
"NovI AMS Helps Drive Association Growth."
5/5
What do you like best about Novi AMS?

The responsive support and active improvements made to make the AMS better. It is worth the price. It has helped our association to grow and run more efficiently. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

There is very little I dislike about the software; however, I do wish it were easier to automate. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
Edit edit

Thank you for this fantastic review! It's great to hear that responsive support and ongoing improvements have played a role in helping your association grow and run more efficiently. Keeping member records accurate while supporting communication and finances is exactly the kind of impact we hope Novi has day to day.

Knowing Novi is worth it for your team means a lot to us. Thanks for being part of the Novi community, and here's to continued growth for your association ahead!

Adam W.
AW
Adam W.
Executive Director
Small-Business (50 or fewer emp.)
"Excellent and intuitive AMS"
5/5
What do you like best about Novi AMS?

We have brought Novi to two additional clients and all associations are seeing success with it. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

There's always more we want an AMS to do and Novi actively works on our requests, adopting at least two in the last year. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
Edit edit

Thanks for taking the time to update your review, and for being such a strong advocate for Novi, Adam! And thank you for continuing to champion Novi!