JJ
Jennifer J.
Director of Finance & Adminstration
Small-Business (50 or fewer emp.)
"Novi AMS: User-Friendly and Always Improving Based on Feedback"
4.5/5
What do you like best about Novi AMS?

Novi AMS is very user-friendly and easy to use. The company consistently listens to feedback and keeps improving the system based on what users request. It has an open API providing plenty of opportunity to connect systems. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

There are some limitations to the system bc it's not fully customizable to fit every exact need. There's good and bad to that. Not being able to change everythig allows Novi CS to help people more efficiently. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
Edit edit

Thank you for the review! Glad to hear that Novi has made renewals and event registrations easier and helped cut down on the number of systems you need. Appreciate the thoughtful take on customization too, that tradeoff is something we think about a lot. Thanks for sharing!

Todd A.
TA
Todd A.
Small-Business (50 or fewer emp.)
"Novi is a fantastic solution for association management!"
5/5
What do you like best about Novi AMS?

I have been using Novi to house all documents for our committees. When a BOD member is logged in and on the BOD committee page, all meeting assets are readily available for their review. The process of attaching agenda, reports, and any other important information is very easy.

I also love the seamless connection to Quickbooks Online.

The open API has made it very easy for us to develop and connect some of our own developed software to the SSO. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

Novi is always improving and developing. Creates trust for me in the relationship with Novi. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
Edit edit

Thanks for taking the time to update your review! Love that Novi has become the go-to home for your committee documents, making meeting materials that easy to access for your BOD is exactly the kind of thing we want to nail. Also really glad the open API has let you connect your own tools through SSO, and that QuickBooks Online continues to be a smooth part of the mix. Thanks for growing with us and for the continued trust!

Cindy J.
CJ
Cindy J.
President & CEO
Small-Business (50 or fewer emp.)
"Quick Chat and Seamless Integrations Make Novi AMS a breeze"
5/5
What do you like best about Novi AMS?

The quick chat feature for simple questions or task help works beautifully. The seamless connection between Quickbooks Online and Constant Contact makes Novi AMS so easy to work with and our website looks fantastic. Although we operate on a very tight budget as a Not for Profit organization, we feel that the value we receive is well worth the price we pay to simplify the user experience as well as the integration features and website development ease of use. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

The back end use from a mobile device is a little challenging, but not horrible. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
Edit edit

Thank you for sharing this Cindy! It's great to hear that one entry updating your website, QuickBooks Online, and Constant Contact all at once has made things so much simpler for your team. Glad the chat feature has been a quick, easy resource too. Thanks for being part of the Novi community and taking the time to write a review!

John V.
JV
John V.
Webmaster / Web Designer / IT Specialist
Small-Business (50 or fewer emp.)
"Modern option with direct accounting ties and amazing customer service."
5/5
What do you like best about Novi AMS?

They continue to have the best customer service response of any company/vendor we deal with. Their team and developers really help troubleshoot the issues we come upon naturally, and the improvements we suggest to their platform. Not just better than any other AMS, the best team out there. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

just a little leery of them hopping on the A.I. hype train, but they seemed to still be very conscious of the security of member data and the third party systems seem like they will all be Opt-In and not automatic. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
Edit edit

Great to hear from you again, John! Thanks for taking the time to update your review. Glad our team and developers continue to be your favorite part of working with Novi, that kind of hands-on troubleshooting is something we take real pride in. And we hear you on the AI caution. We're being deliberate about it, keeping member data security front and center and making sure any third-party connections stay opt-in, never automatic. Thanks for trusting us with your data and for the continued feedback!

KG
Kayla G.
Manager, Membership Operations
Small-Business (50 or fewer emp.)
"Amazing AMS - even better customer service"
5/5
What do you like best about Novi AMS?

3 years since my last response and Novi continues to impress, dare I say, constantly getting better? They update their software regularly with our user input. I especially love the Novi Summit conference where we gather each year and learn not only Novi-specific information, but general Association know-how.

I highly recommend any Association takes the leap and switches to Novi. You won't regret it, you'll still be thanking yourself years down the road (like us). Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

They are constantly adding and enhancing! Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
Edit edit

Thanks for the updated review Kayla! Love that Novi Summit has become a yearly thing for you, that mix of Novi know-how and general association wisdom is exactly what we hope people get out of it. And so glad the QuickBooks integration keeps paying off for your board reporting and financial goals all this time later. Thanks for sticking with us and for the continued trust!

Emily P.
EP
Emily P.
Membership & Marketing Director
Real Estate
Small-Business (50 or fewer emp.)
"Seamless Transition and Stellar Support"
5/5
What do you like best about Novi AMS?

I use Novi AMS for my multifamily association platform, and I'm really impressed with how it has streamlined our internal processes and made the member onboarding experience seamless. The entire platform is incredibly user-friendly, which simplifies our daily duties significantly. I love that Novi AMS allows our team to put more on the members in terms of finding their committee supporting documents throughout the year. The Novi team is one of a kind and always willing to help, making our transition from the previous AMS so easy. Jamie, our onboarding specialist, was fantastic and truly made the setup process effortless. It's hard to find anything not to love about Novi AMS, and I think everyone should be using it as their AMS. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

There is nothing to dislike about NOVI AMS Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
Edit edit

Thanks Emily for the review!! It's great to hear that Novi has made day-to-day processes easier for your team, and that giving members more ownership over finding their own committee documents has been a meaningful shift.

We'll also be sure to pass along your kind words about Jamie! Making a transition from a previous AMS feel effortless takes real skill, and it sounds like she set the tone for your whole experience with Novi. Thank you for choosing us!

Verified User in Automotive
UA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"NOVI: An Association Must Have"
5/5
What do you like best about Novi AMS?

NOVI is incredibly user friendly and the staff support is amazing. I have never used a software that was so intutitive and helpful for keeping track of so much in one place. They also are constantly updating the features t o meet the needs of association professionals which I think is what makes them stand out the most. We use Constant Contact and the ease of syncing lists over is great! It has really helped us maintain more accurate lists for specific groups of people and communicate specific details with event attendees. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

The only downside is that it is cloud based and occasionally will go down. The price is also high but it is totally worth it. You can't have a quality product for free! Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
Edit edit

Thank you for the review! It's great to hear that syncing your lists with Constant Contact has helped you maintain more accurate groups and communicate more effectively with event attendees.

We're also glad the MemberHealth AI tool has given your team a quick way to spot which members need extra attention. Moving off an older server-based system is a big shift, and it sounds like going cloud-based has genuinely changed how your team works day to day. Thank you for trusting Novi with a transition like that and for taking the time to leave a review!

Andrew H.
AH
Andrew H.
Director of Member Services
Small-Business (50 or fewer emp.)
"Excellent service!"
5/5
What do you like best about Novi AMS?

Great customer service and always adding new services. They actually let you know how your product requests are progressing through their system and provide free training on all new services. They even sat down with us (for free again!) to review how we're using their system and suggest easier workflows. Incredible! Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

Novi is wonderful across the board. Even as they've expanded to many new customers and added new staff, they're still extremely helpful. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
Edit edit

Thank you for taking the time to update your review Andrew! We also appreciate you noting that the level of support has stayed consistent even as we've grown. That's not always easy to maintain, so it means a lot that it still shows up in your day-to-day experience. Thanks for continuing to be part of the Novi community!

Eleanor W.
EW
Eleanor W.
Executive Assistant
Small-Business (50 or fewer emp.)
"Our experience with Novi has been top notch."
5/5
What do you like best about Novi AMS?

Having now used NOVI for over three years, we are still sold on this AMS, and are thrilled by the staff and service we receive. The company is truly customer centric. Customers drive the research and development of new features and enhancements. This software is not just keeping pace with technology, it is leading the way. The product continues to grow and the robust functionality makes it THE AMS to have in our opinion. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

Not a thing - keep doing what you are doing. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
Edit edit

Thanks for taking the time to update your review! Three years in and still hearing this means so much! Love that group account management continues to make renewals and event registrations easier for you. And we're glad the customer-driven approach to new features keeps showing up in the product, that's exactly how we want to keep building. Thanks for sticking with us and for the continued trust!

MD
Megan D.
Executive Director
Small-Business (50 or fewer emp.)
"Novi AMS Saves Time with Powerful Features and Responsive Support"
5/5
What do you like best about Novi AMS?

Novi AMS has saved both our members and our office staff a lot of valuable time. It makes it easy to put important information right at our members’ fingertips, and we really appreciate all the functionality Novi AMS provides. They are truly responsive to their clients’ needs. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

Nothing. I am very happy about our decision to use Novi and our members are, too. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS
Edit edit

Thank you for sharing this! It's wonderful to hear that Novi is saving time for both your office staff and your members, not just one side of the equation. Making event links, invoices, and membership status easy to find on the member side is exactly the kind of self-service experience we aim for.

We're also glad the integrations with your other service providers have added up to a more streamlined experience overall. Decisions like the one you made aren't always easy to validate right away, so it's great to hear both your team and your members are feeling the benefit. Thanks again for the review!