My top three "bests" for Novi AMS are:

1. Customer Service - the Novi AMS support team are the most responsive, helpful, and solutions-oriented folks I've intereacted with from an AMS platform. Between their live chat feature and the follow through to resolve any issue, I'm never left with outstanding questions about the platform.

2. QBO Integration - the integration with QBO eliminates duplicate work for our accounting team. It also provides more complete data and details in our financial records.

3. Modern Design - the design of the backend system and the website tempaltes are modern, dynamic, and easy to work with. The backend is intuitive and does not require finding buried links and pages to make updates to the system. Much of the content is dynamic, as in once you update a committee roster on the backend, its immediately visible on the front-end. Again, no duplicate work on our team's part to update volunteer rosters. Review collected by and hosted on G2.com.

My only "dislikes" about Novi AMS are some of the functional limitations which became apparent due to our association client's membership structure or custom fields for some products which then reduce functionality of some features. For example, as part of the membership dues renewal process, we could recommend or add on products, such as the option to donate to the organization (501c3). However, due to the fact we have custom fields as part of the donation product, we aren't able to utilize the product add on feature. Review collected by and hosted on G2.com.

Of course they have an incrediable UX design and coutnless features. But when you spend money on something, shouldn't that be what you expect? For the proudct to preform as advertised? In a world of dwindling self-respecting consumers the number of excellent products decreases as well.

Novi could stop at the above mentioned point and still be above most of their competition. That is not their DIFFERENTIATOR. This is: Never have I had an experience where the customer is treated like such a true stakeholder.

Pete and the whole Novi team don't ask themseleves "how do we make more money?" or "how do we draw in more customers?". They simply ask their current customers "What features do you guys want? Tell us you headaches? How can we improve?". This approach leads to an experience unlike anything else I have felt. I have worked at my association for barley 2 years. I am not at all a decesion maker. Yet I've sumbitted for features to be added and they've done it! Their business growth truly comes from word of mouth.

I've spent hours talking with thier support team about an idea I have. These conversations almost always lead to them teaching me about a function in the system on how to make my idea come to life. When they don't already have a perfect function in place, they have me submit a request and will give updates in the future about that request. Review collected by and hosted on G2.com.

I don't have a whole lot of complaints but for the purpose of being objective and trying to give an accurate review, I'll try to make some crituqes.

The compnay is young and growing. They may not be as established and flushed out as others. Although I can't point to anything directly that would signal this.

The treat (SWOT) for them I would imagine is growth exactly. It poses some questions. They are incrediable because how they treat their consumers and operate their business. Is this model sustainable as they climb? Will their come a point where a board, execs, shareholders, etc. become the stake holders instead of the consumers? These are only hypotheticals but are challenges for ascenting companies. Review collected by and hosted on G2.com.

Novi AMS saves our association time and money and allows us to serve our members better! It handles our complex membership structure seamlessly, integrates flawlessly with Quickbooks Online and our community platform, and provides exceptional reporting capabilities. The Novi AMS team anticipates our changing needs and adds new functionality regularly. Even as they add new features, they do a great job educating us on how to use them and keeping the interface simple to operate (not easy!). I am grateful for their world-class customer service - they respond within 30 minutes in language that is simple to understand. Also, I love the committee and directory functionality of Novi AMS. The more I learn about how to use Novi AMS, the better job I'll do serving my members. (It's like having a high-end sports car, but I haven't yet opened up the throttle!) Review collected by and hosted on G2.com.

Honestly, we have not found any downside to using Novi AMS. We love it. Review collected by and hosted on G2.com.

At my first association job in 2008, I took over the AMS project that was halfway done. It was trial by fire. Since then, I have worked with 4 other association management systems, and Novi as both a company and as a product are far and away, my favorite. The Novi AMS is intuitive, full featured, and the Novi team has provided the best customer support of any AMS I have dealt with in the last 15 years. Event management is especially important to us and Novi excels in this area. We're also really pleased with the flexibility in setting up our own custom fields in the database. Review collected by and hosted on G2.com.

The Novi AMS won't be a perfect fit for every organization but it was a wonderful fit for us. I do wish that the speed of record search and record-opening was a tad faster, but it's not bad by any means. I also wish that the API for retrieving member records (list) had greater flexibility when querying/filtering for desired records, but overall the API has been a pleasure to work with. Review collected by and hosted on G2.com.

Novi AMS provides our small association with multiple solutions all in one platform. We love our ability to integrate with Constant Contact and our LMS. From an admin perspective, it is user intuitive and so even individuals without tech experience can create, edit and update pages, products, and more. Most importantly, it has provided a seemless experience for our members. Review collected by and hosted on G2.com.

Honestly, because it does the things it does so well, the downside is on us - we tend to look to Novi to do everything (not realistic). Even then, when we ask for Novi assistance, Novi team members are quick to help us come up with creative solutions to the issues we present. Review collected by and hosted on G2.com.

Novi AMS has streamlined the new membership application, renewal, and event registration processes, saving an enormous amount of time and resources. Integration with the "easy to edit and administer" website provides a professional and user friendly experience to members and the public. The chat function with the Novi team for quick answers when you're stuck is extremely helpful along with the array of very detailed, easy to find help articles. The Roundtables and forums are great ways to learn from other customers in the association space. Novi is constantly listening to its customers and upgrading features that matter most to its users. Review collected by and hosted on G2.com.

There's not a whole lot of customization that can be done to the website templates right off the shelf but they're clean and professional looking. Sometimes there's a feature you really want and unless many others want it there may be a delay in Novi implementing it. But they're always looking to improve in a way that benefits all and taking everyone's suggestions into consideration. Review collected by and hosted on G2.com.

Novi AMS is very easy to use. The customer service is the best. If you have a problem with something they will answer a text quickly and if they can't help you that way they will get on Zoom with you & help to resolve the problem. I'm a one-person office so the integration with Quickbooks Online takes a lot off my plate. I use Novi every day in one way or another. You can have membership reports that will easily integrate with other platforms so you don't have to upload new reports for email blasts and other things that you use. Implementation was easy and it's gotten easier since I got on board with them. They also have a summit every year where you can meet other users and get great ideas to take back to your association. The Novi staff listens to their clients and implements using our ideas and needs. Review collected by and hosted on G2.com.

There is nothing about Novi that I don't like. Review collected by and hosted on G2.com.

I love that it's a 1:1 sync with Quickbooks Online. This eliminates SO MUCH MANUAL WORK and ensures that our books are accurate for all areas serviced through Novi. Review collected by and hosted on G2.com.

I don't love that you have to have company memberships enabled to use some of the functionality of the AMS. We are an individual membership-based society and this limits us a bit in what we're able to do with the system. Review collected by and hosted on G2.com.

The Novi staff is amazing. I've used several CMS/AMS systems, including one custom built for my company, and Novi is the best, most intuitive, program I've ever used. But the best part of the program is the Novi staff. They are responsive, knowledgable, helpful, kind, and willing to dig in with staff to train, troubleshoot and suggest product improvements. Novi is an awesome combination of affordability, powerfull tool, simple/intuitive use...but the golden lining is the Novi staff. They are proactive and not afraid to make investments in hardware to avoid issues that haven't cropped up yet, but could. Every member of the Novi staff, from the development team, to sales, to engineering to the CEO, is a pleasure to work with.

Our staff, from every department, is in the Novi system all day, every day since our implemtation in June of 2022, and we find Novi to be reliable and robust. It manages a very large percentage of our daily business, and has really helped us raise our member service game! Review collected by and hosted on G2.com.

Our biggest problem with the implementation of Novi isn't a Novi problem, it has been, and continues to be, QuickBooks ONLINE...QBO is different enough from QB to cause our accounting team problems, AND the integration into Novi has been a very rocky road. Review collected by and hosted on G2.com.

We have been using Novi for 3+ months. I feel like every day there is a new great feature that I discover. Since we've been online with Novi there have been several updates that have greatly improved an already good AMS and they seem to be very open to suggested improvements. The support has been great. They are very helpful and I'm generally very glad I asked a question --rather than completing the ticket and feeling like I've wasted my time. I like that Novi has great search capacity -- searching for names and virtually any other field in the system. It makes finding information quick and easy. I like that there are many ways to get to the same information. You aren't limited to "this menu is for this only" and "you can't get there from here." We looked at quite a few AMS's. I'm glad we chose Novi. Review collected by and hosted on G2.com.

Onboarding was much harder than I had anticipated. Moving from another AMS to Novi had some huge ditches that were very hard to cross. Learning the Novi jargon has been a bit of a challenge, but once I understand the words they are using, it's good. We weren't able to bring as much information across as we had hoped, but we're slowly rebuilding that information. Review collected by and hosted on G2.com.