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Therese B.

Executive Director

Small-Business (50 or fewer emp.)

1/23/2024

"Best association software especially for non-profits and small associations"

5/5

What do you like best about Novi AMS?

Novi's software designers understand what associations do on a daily basis and have designed--and continue to update--a software and UI that meets the actual (not assumed) needs of association professionals. The staff offers some of the best customer service I have ever experienced--responsive with answers that work. The community that they have created among the clients is supportive, helpful, interactive, just want someone who is a small-staff leader needs. The software continues to grow in terms of features and integrations to respond to the customers.

I'm especially excited about the many improvements to Novi that have originated from customer requests including the beta version of Navigator, Novi's AI agent. For a one person staff, this and Novi in general gives me one of the highest ROIs of any system or software that I use on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

I cannot think of any downsides at this point. Review collected by and hosted on G2.com.

What problems is Novi AMS solving and how is that benefiting you?

Some of the newest features including the AI Navigator has reduced the time that it takes me to support by members, committees, and board by using this technology really well within Novi.

Novi made my everyday work more efficient and effective by offering things like the QuickBooks Online integration and making it possible to do edits on the website from the frontend. I spend more time now on thought work and less on administrative work. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS

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Hello Therese! Thanks so much for taking the time to update your review! Happy to hear that Navigator, among other features, are giving you time back for the strategic work that matters most. Feedback like yours helps us shape exactly what we build next. Hope to see you at Summit!

Krystal H.

Deputy Executive Director

Small-Business (50 or fewer emp.)

1/16/2025

"(Still the) Easiest Business Decision Ever!"

5/5

What do you like best about Novi AMS?

We continue to be incredibly happy with our Novi AMS experience. Since writing my original review, Novi has introduced a number of intuitive enhancements that have helped streamline our operations and support our small staff. Some of my favorite additions include the built-in Net Promoter Score (NPS) surveys, the Census feature for member data updates, and the Committee Management module. As someone who manages our education and events, I've also appreciated the continuous improvements to the Event module, it just keeps getting better. The Member Compass has become an excellent self-service tool, empowering our members to update information, register for events, and manage more of their interactions without needing staff assistance. We've also experienced very little downtime and have noticed a significant improvement in system responsiveness. Overall, Novi continues to evolve in ways that make a real difference for both our staff and our members. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

The platform continues to meet our needs effectively, and there are no significant enhancements I would recommend currently. Review collected by and hosted on G2.com.

What problems is Novi AMS solving and how is that benefiting you?

Before NoviAMS, we wre trakcing memberships using a clunky spreadsheet. That is a thing of the past.

We used to do so many manual ccounting tasks that are 100% automated and trackable using NoviAMS and QuickBoos Online.

We are saving so much precious staff time now that members can register themselves, download receipts, add their own team members, etc., using their Member Compass dashboard.

Finally, our branding appears seamless with our logo and theme and website all flowing together. We love it! Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS

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Hi Krystal, so great to hear from you again! Sounds like a lot has evolved since your last review, from NPS surveys and Census to the Committee Management module and ongoing Event upgrades. And it's wonderful that Member Compass keeps giving your members more ways to self-serve, freeing up staff time in the process. Thanks for growing with us and for taking the time to update your review!

Katie N.

Administrative Assistant

Small-Business (50 or fewer emp.)

8/5/2025

"It's been a little over a year now and we still love it!"

5/5

What do you like best about Novi AMS?

We've now been using Novi AMS for quite some time, and our experience continues to be outstanding. As our association has grown, Novi has grown with us. The platform has become the hub for our membership, event registrations, communications, committees, and website management. We especially appreciate the continual product improvements, responsive customer support, and the extensive training resources available. It's clear that Novi listens to customer feedback and is committed to making the platform even better. We continue to recommend Novi to any association looking for an all-in-one AMS solution. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

Overall, we've been extremely happy with Novi AMS. Like any robust platform, there are occasional features that take a little extra digging to find simply because of how many capabilities it offers. We'd love to see continued improvements to search functionality, menu organization, and additional customization options for reports and dashboards. That said, whenever we've had questions, the Novi support team has been quick to help and always willing to find a solution. Review collected by and hosted on G2.com.

What problems is Novi AMS solving and how is that benefiting you?

Novi AMS is helping us centralize and streamline all of our association’s operations. It serves as the single source of truth for member data, event management, communications, and more — which has eliminated the need for multiple disconnected systems.

It’s saving us time, improving accuracy, and making it much easier to manage day-to-day tasks. Plus, the user-friendly interface means our team and members can navigate it with ease, and the customization options allow us to tailor the platform to fit our specific needs.

Overall, it’s increased our efficiency and helped us deliver a better experience to our members. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS

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Katie, thank you for taking the time to update your review. It means a lot to hear that Novi has continued to grow alongside your association over the past year. Having one hub for membership, events, communications, committees, and your website is exactly the kind of consolidation we hope associations experience with us.

We also noted that search functionality, menu organization, and reporting customization are still on your mind. We appreciate you raising it again, since it's helpful to know this remains a priority for your team, and we'll make sure it's shared with the appropriate folks internally. In the meantime, we're glad our support team continues to help close that gap. Thanks for your trust in us and here's to many more years of helping serve your members!

Sandra R.

Program Director

Small-Business (50 or fewer emp.)

1/23/2024

"Easy-to-Use & Intuitive"

5/5

What do you like best about Novi AMS?

Novi AMS is one of the easiest software programs I have ever used. We hired a new employee this year, and he was able to pick up the program quickly during his onboarding. In addition, Novi continually updates their product to make it easier to use. They truly listen to their customers. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

I would always like a quicker response from customer service, yet they are as timely as possible. They always respond with a friendly attitude and get back to me as soon as possible.

To update this: I really struggle with this question, but I love everything about Novi. Even when the response is "slow," that only means by 15 or 20 minutes. I'm able to get everything I need to do with Novi. Review collected by and hosted on G2.com.

What problems is Novi AMS solving and how is that benefiting you?

Our previous AMS was difficult to maintain, making our membership a challenge to manage. Novi AMS makes all levels of our program visible to all of us. It integrates our accounting into the system, so I can easily tell if an organization is up to date on its invoices. Each staff member has the same level of information readily available when they have a question.

Novi makes analyzing our data easy; updated features have enabled us to roll out new options for our members to find others using similar software to accomplish their daily work. Our members appreciate the new options for networking with others. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS

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Thanks Sandra for coming back to update your review! Hearing that a new employee could pick up Novi quickly during onboarding says a lot about how intuitive the platform has become, and we're glad the improvements we keep rolling out are part of that.

Thanks again for the review!

Dena P.

Executive Director

Small-Business (50 or fewer emp.)

7/17/2026

"Novi is the Complete Package - Superior Integration, AI and Top Notch SupportSupport"

5/5

What do you like best about Novi AMS?

So hard to name one thing. It truly is the complete package. After struggling for years to get other AMS to do what we needed, working with Novi and how the system performs and integrates is far superior. The Novi team continues to incorporate AI, and the support is top-notch. They may be more expensive than others, but you get what you pay for. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

I think my biggest disappointment is that it didn't integrate with Xero, and I had to change to QuickBooks to have full integration. Change is hard, but I believe in the end it will be for the best. Review collected by and hosted on G2.com.

What problems is Novi AMS solving and how is that benefiting you?

Managing our membership now takes much less time, which frees up staff hours for other tasks. It has also made my staff much happier at work, since each day is no longer a constant battle of jumping through hoops just to find workarounds. Previously, we couldn’t make changes on our own website or AMS; now we can do both. The cost of the system vs man hours was a great choice for us. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS

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Thanks Dena for the review! Hearing that Novi has been the complete package after years of trying to make other systems work means a great deal, and we're glad the integrations, ongoing AI development, and support have stood out for your team.

We also recognize that moving from Xero to QuickBooks wasn't a small ask, and we don't take that transition lightly. It's encouraging to hear you see it paying off, especially with staff spending less time on workarounds and more time managing membership directly. Thank you for trusting us with a change like that, and for being part of the Novi community!

IRTA N.

Marketing Director

Small-Business (50 or fewer emp.)

7/16/2026

"Intuitive, Well-Organized NOVI AMS with Responsive, Helpful Support"

5/5

What do you like best about Novi AMS?

NOVI AMS is intuitive and easy to use, making everyday tasks straightforward for both new and experienced users. The platform is well organized, which helps reduce the learning curve and improves efficiency. In addition to the software itself, the NOVI AMS team is responsive, knowledgeable, and genuinely helpful. They provide timely support and work closely with customers to resolve questions and ensure a positive experience. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

At this time, I don't have any significant dislikes or concerns about NOVI AMS. My experience has been very positive overall, and any minor questions or issues I've encountered have been addressed quickly by the support team. Review collected by and hosted on G2.com.

What problems is Novi AMS solving and how is that benefiting you?

One of NOVI AMS's greatest strengths is its personalized service. The team takes the time to understand the unique needs of your association and is willing to develop solutions and enhancements that align with those needs. Their collaborative approach and commitment to continuous improvement make the platform feel tailored rather than one-size-fits-all. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS

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Thank you for the great review! It's great to hear the platform has made things easier for your whole team, and that our efforts to tailor solutions around your association's specific needs haven't gone unnoticed. Thanks for taking the time to share your experience!

Mary G.

Membership Manager

Small-Business (50 or fewer emp.)

7/16/2026

"Novi Listens, Customizes, and Keeps Getting Better with Every Update"

5/5

What do you like best about Novi AMS?

Novi is created for Associations. They understand and actually LISTEN to our needs and have great support when we have questions or issues come up. They have been helpful in customizing to fit our needs. Also, the updates we receive on a regular basis just make the whole program work better and better. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

There is not really anything I dislike about Novi. Any integration issues we have had are generally on the part of the partner company -- not Novi. Review collected by and hosted on G2.com.

What problems is Novi AMS solving and how is that benefiting you?

Our previous AMS was totally "work around". The program didn't fit the needs of our Association -- so we were always having to work around. With Novi, if something didn't meet our needs, they usually provide a solution without all the work-arounds. The program itself is very intuitive and once I learned the "thought process" it has saved me so much time. Their update ideas come from folks in the industry so they are super helpful each time a new tweak comes out. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS

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Thank you for the review Mary! We love hearing that Novi has replaced all those old workarounds with something that actually fits how your association works, that's exactly the goal. It also means a lot that to hear that our updates are landing well, since so many of them come directly from folks like you telling us what would help. Thanks for being part of that process and for taking the time to leave a review!

Jason K.

Executive Director

Small-Business (50 or fewer emp.)

12/19/2023

"I can't recommend them any more highly."

5/5

What do you like best about Novi AMS?

I can’t recommend NOVI AMS enough. We came from another provider that wasn’t willing to help us work through our issues, and the difference with NOVI has been night and day.

When we onboarded with NOVI, I felt like Lea became part of our staff. She got a crash course in New Jersey and was working with us on a daily basis to get everything up and running. During our first year, we’ve had issues—as with any software—but support has been consistently responsive. It isn’t instant, but it’s usually within 1–2 hours.

When we ran into a major issue with our email deliveries, I scheduled a call and ended up meeting with the CEO and the head of development. They spent a lot of time with us and tracked down the problem. Once it was corrected, I assumed that would be the end of it, but the CEO followed up to walk me through the improvements they’re making so this won’t happen again for us or the rest of their clients.

The personal attention has been amazing, and the software is constantly being upgraded. Yes, it costs more than some other providers, but you get what you pay for—and with NOVI, you definitely do. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

Downside? Nothing really. I am a small organization, but I am a HUGE cheerleader for NOVI. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS

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Hi Jason- thanks for taking the time to update your review! Glad the personal attention has stayed consistent for you, that's the kind of relationship we want to build with every association, big or small. Thanks for your continued support!

Kayla M.

Marketing Manager

Small-Business (50 or fewer emp.)

7/16/2026

"Exemplary Customer Service and a Robust System That Streamlines Our Day-to-Day"

5/5

What do you like best about Novi AMS?

Hands down the customer service is the most exemplary thing about Novi. In addition to that, Novi is a robust system that fits a lot of our needs and helps streamline the day to day for both our staff and members. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

There's a lot on the backend to navigate as an admin. I do wish things were streamlined a bit, but Novi does their best to offer help and training when we get stuck. Review collected by and hosted on G2.com.

What problems is Novi AMS solving and how is that benefiting you?

Our data was a mess in our last AMS because members had access to change a lot of their company data Everytime they registered for something. We have now locked down data we don't want members to be able to edit and it has tremendously helped in our efforts to clean up our data and keep it clean. In addition, the members have commented it is user friendly! That experience is out top priority. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS

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Thank you for the great review! So glad Novi has helped clean up your data and made things easier for both staff and members day to day. And we appreciate you flagging the backend navigation, feedback like that helps us keep improving. Thanks for sharing this!

Shelli S.

Director of Membership & Digital Strategy

Small-Business (50 or fewer emp.)

7/16/2026

"Top-Notch Customer Service That Truly Understands Associations"

5/5

What do you like best about Novi AMS?

The customer service at Novi is top notch - the staff's backgrounds in association management mean they truly understand and care about their clients. You get quick answers and resolutions, always. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

The only downside is that with their growth, their responses take slightly longer - what used to take 10 minutes to get a response now can take 1-2 hours. But that's still an incredible response time! Review collected by and hosted on G2.com.

What problems is Novi AMS solving and how is that benefiting you?

Novi brought together various systems (database, financial tracking, Excel tracking, website) and combined it all into one intuitive, user-friendly platform. Novi is also super reliable - it works when we need it to, and any issues are addressed with urgency. As we grow, Novi grows, too -- they are constantly adding features (by actually listening to us and what we need/want) and streamlining processes. Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS

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Thank you for the kind words! We love hearing that our team's association background really shows up in the support you get, that's exactly the experience we're going for. Really appreciate you calling out the response time shift too. Growing means balancing that, and we're paying close attention to it. So glad Novi could bring your database, financials, and website together in one place, and that the new features we roll out are hitting the mark. Thanks for growing with us!