# NovelVox Reviews
**Vendor:** NovelVox  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About NovelVox
Drive contextual conversation, team efficiency, and productivity by prominently using Smart CTI Connectors across contact centers to manage inbound and outbound calls. Leveraging this solution leads to simplified agent-customer interactions and improved customer experience by saving time, increasing productivity, tracking results, and more. As CRMs are considered as an integral part of business, the Smart CTI connector by NovelVox integrates telephony systems with 3rd party applications. The cutting-edge technology with call controls from the existing telephony system is embedded within the CRM or ticketing application and can be integrated with other open API applications. The solution supports both on-prem and on-cloud deployments. With a serverless Smart CTI Connector, one can achieve faster go-live time. The advanced call controls of the connector such as Associate Record, CRM Screen Transfer, Conference ensure the faster resolution of calls and improved customer experience. Smart CTI Connector also equips smart supervisor features such as Barge-in, Silent Monitoring, Change Agent State, etc., to enable more thoughtful monitoring actions without switching screens.




## NovelVox Reviews
  ### 1. Novelvox

**Rating:** 5.0/5.0 stars

**Reviewed by:** Arun K. | Customer support manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 11, 2023

**What do you like best about NovelVox?**

NovelVox is known for its innovative solutions that help contact centers improve their efficiency and customer experience. Their Agent Desktop and Wallboard solutions are designed to integrate seamlessly with leading contact centers platforms like Cisco, Avaya, and Genesys.
One of the key strengths of NovelVox is its focus on customization and flexibility. They offer tailored solutions to meet the unique needs of each contact center, which allows them to provide a personalized experience for both agents and customers.

**What do you dislike about NovelVox?**

While NovelVox is a reputable company known for its innovative solutions and customer service, like any other company, they may have areas that could be improved. However, it would be unfair and inaccurate for me to speculate on any potential shortcomings or dislikes without any basis or evidence.

**What problems is NovelVox solving and how is that benefiting you?**

"I recently used NovelVox for my contact center's agent desktop and wallboard solutions, and I had a fantastic experience. The customization and flexibility of the tool were outstanding, allowing me to tailor the solution to meet my specific needs. The integration with my existing contact center platform was seamless, and I was able to improve my agents' efficiency and the overall customer experience.



- [View NovelVox pricing details and edition comparison](https://www.g2.com/products/novelvox/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+01%3A55%3A05+-0500&secure%5Bsession_id%5D=a30c0220-3d34-4b6e-a957-04d6a590396e&secure%5Btoken%5D=b213c4c0350521a31d331cbc0de870cbad03c01ffbfe5384b5e1f8087f98f032&format=llm_user)

## NovelVox Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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