# Best Communication Platform as a Service (cPaaS) Platforms ## How Many Communication Platform as a Service (cPaaS) Platforms Products Does G2 Track? **Total Products under this Category:** 173 ### Category Stats (Aug 2026) - **Average Rating:** 4.46/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Communication Platform as a Service (cPaaS) Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 9,000+ Authentic Reviews - 173+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Communication Platform as a Service (cPaaS) Platforms ![G2 Grid® for Communication Platform as a Service (cPaaS) Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.png?focus%5B%5D=144283&focus%5B%5D=104271&focus%5B%5D=42446&focus%5B%5D=74966&focus%5B%5D=17446&focus%5B%5D=1409876&focus%5B%5D=24654&focus%5B%5D=5026) Highlighted products: Wati, Sinch Engage, Webex Connect, MSG91, Telnyx CPaaS, Signal House, Bandwidth, and Vonage Communications APIs. Underlying data: [Grid® JSON](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.json?focus%5B%5D=wati&focus%5B%5D=sinch-engage&focus%5B%5D=webex-connect&focus%5B%5D=msg91&focus%5B%5D=telnyx-cpaas&focus%5B%5D=signal-house&focus%5B%5D=bandwidth-bandwidth&focus%5B%5D=vonage-communications-apis) **Sponsored** ### TextUs TextUs is a performance SMS engagement platform specifically designed to assist marketers, sales professionals, and recruiters in enhancing communication and driving conversions. This innovative solution enables users to connect more effectively with prospects, customers, and candidates, ultimately leading to improved conversion rates and pipeline generation. By streamlining the communication process, TextUs helps organizations maximize their outreach efforts and achieve their revenue objectives. The platform serves a diverse audience, including recruitment agencies, corporate HR departments, and sales and marketing teams across various sectors. Marketers can leverage TextUs to send targeted campaigns, conduct A/B testing on messaging, and incorporate additional outreach channels into their outbound strategies. Sales professionals benefit from the platform by maintaining consistent communication with prospects, ensuring they remain engaged throughout the sales cycle. Recruiters can utilize TextUs to interact with potential candidates in real-time, facilitating quicker responses and fostering stronger relationships. This versatility makes TextUs an essential tool for anyone aiming to enhance their engagement strategies. TextUs offers several key features that distinguish it from other communication tools. A standout capability is its ability to send and receive text messages at scale, allowing users to reach multiple prospects and candidates simultaneously. This feature not only saves time but also increases the likelihood of receiving timely responses. Additionally, TextUs integrates seamlessly with existing customer relationship management (CRM) software and applicant tracking systems (ATS), enabling users to manage their communications within a familiar environment, thus enhancing workflow efficiency. Another significant advantage of TextUs is its analytics and reporting functionality. Users can track engagement metrics, such as response rates and message open rates, providing valuable insights into the effectiveness of their communication strategies. This data-driven approach allows organizations to refine their outreach efforts, ensuring they are targeting the right audience with the right message. Furthermore, the platform's user-friendly interface makes it accessible for individuals with varying levels of technical expertise, ensuring that teams can adopt it quickly and efficiently without a steep learning curve. TextUs stands out in the SMS marketing and engagement platform category by offering a comprehensive solution tailored to the needs of marketing, sales, and recruiting professionals. Its focus on effective communication, integration capabilities, and robust analytics empowers users to enhance their engagement strategies, ultimately driving better outcomes for their organizations. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=555&secure%5Bchosen_at%5D=2026-08-09T10%3A38%3A12Z&secure%5Bdisplayable_resource_id%5D=1781&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1781&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=61377&secure%5Bresource_id%5D=555&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcommunication-platform-as-a-service-cpaas%3Fopen_modal_url%3D%252Fproducts%252Fnotifyre%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fcommunication-platform-as-a-service-cpaas%2526source%253Dcategory&secure%5Btoken%5D=126845d3568edca2f3ece27492860d6ea8cfb94e132474e716b20a0ab6cc81af&secure%5Burl%5D=https%3A%2F%2Ftextus.com%2Fplatform%2F&secure%5Burl_type%5D=custom_url) ### [Wati](https://www.g2.com/pt/products/wati/reviews) Wati é uma plataforma de engajamento de clientes agentic que transforma conversas em receita através de marketing, vendas e suporte. Ao unir agentes de IA e equipes humanas no WhatsApp, Instagram, RCS, voz e chat na web, Wati desbloqueia o crescimento por meio de interações significativas enquanto o Wati AI Copilot potencializa a produtividade da sua equipe. Confiada por mais de 16.000 clientes em mais de 190 países, Wati simplifica operações complexas e conversas de negócios com uma caixa de entrada unificada, automação sem código e nossa camada de IA inteligente, Astra. Orgulhosamente apoiada por Tiger Global, Sequoia Capital, DST Global e Shopify, e reconhecida como Parceiro Premium da Meta e Google. Wati, a Plataforma de Engajamento de Clientes Agentic para Crescimento de Receita. © Wati 2026. Clare.ai Limited. Compatível com GDPR. Certificada ISO/IEC 27001. **Average Rating:** 4.6/5.0 **Total Reviews:** 483 #### How Do G2 Users Rate Wati? - **the product tem sido um bom parceiro comercial?:** 9.1/10 (Category avg: 9.0/10) - **Facilidade de integração:** 8.9/10 (Category avg: 8.8/10) - **Suporte Profissional:** 8.7/10 (Category avg: 8.7/10) - **Comunicações Unificadas:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Wati? - **Vendedor:** [Wati](https://www.g2.com/pt/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d) - **Website da Empresa:** www.wati.io - **Ano de Fundação:** 2020 - **Localização da Sede:** Hong Kong, HK - **Twitter:** @Wati\_io 594 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3147d0bef91867ed28b29e70ff9d5b5888011d177ee5fb3d3cd74c3010ac757e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatiglobal%2F&secure%5Burl_type%5D=linkedin_company_website) 275 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Fundador, CEO - **Top Industries:** Gestão Educacional, Tecnologia da Informação e Serviços - **Company Size:** 73% Small, 20% Medium #### What Do G2 Reviewers Say About Wati? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários elogiam o WATI por sua **facilidade de uso** , achando-o intuitivo e eficiente para várias necessidades de automação. - Os usuários valorizam a **automação sem esforço** do WATI, melhorando a comunicação e a eficiência para empresas e startups. - Os usuários elogiam o **excelente suporte ao cliente** da Wati, destacando a assistência responsiva e paciente que melhora sua experiência. - Os usuários apreciam a **facilidade de uso e flexibilidade** do Wati, tornando-o ideal para startups e comunicação eficiente. - Os usuários acham a **configuração fácil** do WATI com o WhatsApp benéfica para uma integração rápida e eficiência da equipe. ##### Cons - Os usuários acham que os preços da Wati são **caros** , especialmente com taxas adicionais para mensagens e transmissões. - Os usuários acham o **modelo de custo e precificação** do Wati desafiador, especialmente para organizações menores e sem fins lucrativos. - Os usuários expressam a necessidade de **recursos ausentes** como modo escuro, notas internas e melhores opções de atendimento ao cliente. - Os usuários expressam preocupações sobre **questões de preços** , achando desafiador para pequenas empresas e organizações sem fins lucrativos. - Os usuários enfrentam **problemas de mensagens** com o Wati, incluindo atrasos, problemas de entrega de mensagens e restrições de API do WhatsApp. #### What Are Recent G2 Reviews of Wati? **["Automação Revolucionária do WhatsApp para Acompanhamento de Leads de Anúncios do Meta"](https://www.g2.com/pt/survey_responses/wati-review-13092376)** **Rating:** 4.5/5.0 stars _— Shivam P._ [Read full review](https://www.g2.com/pt/survey_responses/wati-review-13092376) **["Integração de API sem interrupções e desempenho confiável para uma gestão de leads simplificada"](https://www.g2.com/pt/survey_responses/wati-review-13035486)** **Rating:** 5.0/5.0 stars _— Abhishek p._ [Read full review](https://www.g2.com/pt/survey_responses/wati-review-13035486) #### What Are G2 Users Discussing About Wati? - [What is WATI used for?](https://www.g2.com/pt/discussions/what-is-wati-used-for) - 3 comments ### [Sinch Engage](https://www.g2.com/pt/products/sinch-engage/reviews) Sinch Engage (anteriormente MessageMedia) é uma poderosa plataforma de mensagens tudo-em-um que ajuda as empresas a se conectarem com seus clientes de forma mais rápida, pessoal e em escala. Com o respaldo de mais de 20 anos de experiência da Sinch em mensagens empresariais e confiada por mais de 40.000 empresas em todo o mundo, a plataforma combina confiabilidade de nível empresarial com design amigável, permitindo que equipes de qualquer tamanho entreguem conversas que constroem confiança e geram resultados. Com o Sinch Engage, as empresas podem gerenciar todos os seus canais de mensagens em um espaço de trabalho centralizado — incluindo SMS, MMS, WhatsApp, RCS e mais. Seja enviando campanhas de marketing, atualizações transacionais ou fornecendo suporte ao cliente em tempo real, você pode alcançar seus clientes onde eles estão, nos dispositivos que usam todos os dias. A plataforma facilita a ampliação do alcance personalizado com recursos como: - Caixa de entrada unificada para colaboração sem interrupções - Mensagens bidirecionais para resolver consultas rapidamente - Modelos compartilhados e assistente de escrita com IA para respostas mais rápidas - Respostas automáticas e segmentação para fluxos de trabalho mais inteligentes - Análises e relatórios de entrega para acompanhar o desempenho - Manipulação segura de dados com entregabilidade líder do setor O Sinch Engage também se integra diretamente com mais de 85 ferramentas populares — incluindo HubSpot, Salesforce, Zoho CRM e NetSuite — para que você possa simplificar fluxos de trabalho sem adicionar complexidade. As empresas podem escolher entre números virtuais, de código curto ou gratuitos e expandir-se por regiões com confiança, respaldadas por 100% de segurança e conformidade. Começar é simples. Com preços transparentes, sem necessidade de desenvolvedor e um teste gratuito de 14 dias, as equipes podem estar operacionais em minutos. De varejistas e marcas de fitness a startups e empresas globais, milhares de organizações usam o Sinch Engage para enviar campanhas, gerenciar conversas bidirecionais e fornecer suporte móvel sem sistemas de tickets complicados. Seja seu objetivo aumentar o engajamento, melhorar o suporte ao cliente ou impulsionar a lealdade a longo prazo, o Sinch Engage torna simples conectar-se com os clientes de maneiras que parecem pessoais, confiáveis e impactantes. **Average Rating:** 4.5/5.0 **Total Reviews:** 61 #### How Do G2 Users Rate Sinch Engage? - **the product tem sido um bom parceiro comercial?:** 9.5/10 (Category avg: 9.0/10) - **Facilidade de integração:** 8.8/10 (Category avg: 8.8/10) - **Suporte Profissional:** 9.4/10 (Category avg: 8.7/10) - **Comunicações Unificadas:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Sinch Engage? - **Vendedor:** [Sinch](https://www.g2.com/pt/sellers/sinch) - **Website da Empresa:** www.sinch.com - **Ano de Fundação:** 2008 - **Localização da Sede:** Stockholm, Sweden - **Twitter:** @wearesinch 3,648 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cace5faccee1d23b3b7cb182ea577d35191d73b17b8d41b6dfdd2ce1343edaf8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsinch&secure%5Burl_type%5D=linkedin_company_website) 4,371 funcionários no LinkedIn® #### Who Uses This Product? - **Company Size:** 56% Small, 35% Medium #### What Do G2 Reviewers Say About Sinch Engage? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários valorizam a **rápida capacidade de resposta** do Sinch Engage, garantindo assistência oportuna em situações urgentes. - Os usuários elogiam o **suporte ao cliente eficiente** do Sinch Engage, resolvendo questões urgentes de forma rápida e satisfatória. - Os usuários apreciam a **facilidade de uso** do Sinch Engage, valorizando as resoluções rápidas e os processos de configuração simples. - Os usuários valorizam a **configuração fácil** do Sinch Engage, tornando-o eficiente para resolver situações urgentes prontamente. - Os usuários valorizam a **eficiência** do Sinch Engage, resolvendo questões urgentes rapidamente e garantindo uma configuração tranquila. ##### Cons - Os usuários acham que o recurso de **informações insuficientes** limita a identificação do destinatário, levando a confusão na comunicação. - Os usuários enfrentam **problemas de identificação** com o Sinch Engage, pois os destinatários não conseguem reconhecer facilmente os chamadores pelo nome ou número. - Os usuários enfrentam dificuldades com **recursos limitados de mensagens de texto** no Sinch Engage, tornando difícil para os destinatários reconhecê-los. - Os usuários acham os **problemas de link** frustrantes, pois os destinatários não conseguem identificá-los facilmente através do número de trabalho ou nome. - Os usuários enfrentam **problemas de mensagens** enquanto os destinatários têm dificuldade em identificar os remetentes pelos seus números de trabalho ou nomes. #### What Are Recent G2 Reviews of Sinch Engage? **["Solução de SMS Simples, Eficaz e Confiável"](https://www.g2.com/pt/survey_responses/sinch-engage-review-12462537)** **Rating:** 4.0/5.0 stars _— Hazel d._ [Read full review](https://www.g2.com/pt/survey_responses/sinch-engage-review-12462537) **["Suporte Excepcionalmente Útil, Configuração Sem Esforço"](https://www.g2.com/pt/survey_responses/sinch-engage-review-12407794)** **Rating:** 5.0/5.0 stars _— Madeline A._ [Read full review](https://www.g2.com/pt/survey_responses/sinch-engage-review-12407794) #### What Are G2 Users Discussing About Sinch Engage? - [Para que é usada a API/Gateway de SMS da MessageMedia?](https://www.g2.com/pt/discussions/what-is-messagemedia-sms-api-gateway-used-for) - [What are platforms for communication?](https://www.g2.com/pt/discussions/what-are-platforms-for-communication) - [What is the importance of messenger?](https://www.g2.com/pt/discussions/what-is-the-importance-of-messenger) - [What is Messenger communication?](https://www.g2.com/pt/discussions/what-is-messenger-communication) - [Is Messenger a communication Platform?](https://www.g2.com/pt/discussions/is-messenger-a-communication-platform) ### [Webex Connect](https://www.g2.com/products/webex-connect/reviews) Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows you to build and launch flows that work across channels and systems. With its low-code tool-set and high-performance run-time engine, Webex Connect enables developers, product managers and architects to accelerate their digital transformation projects. **Average Rating:** 4.5/5.0 **Total Reviews:** 103 #### How Do G2 Users Rate Webex Connect? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.6/10 (Category avg: 8.8/10) - **Professional Support:** 8.9/10 (Category avg: 8.7/10) - **Unified Communications:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Webex Connect? - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Company Website:** www.cisco.com - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco 720,366 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website) 95,545 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Consumer Services - **Company Size:** 46% Medium, 40% Small #### What Do G2 Reviewers Say About Webex Connect? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** in Webex Connect, enabling efficient communication and organization for their teams. - Users appreciate the **smooth automation features** of Webex Connect, enabling easy workflow creation without needing coding skills. - Users enjoy the **multi-channel messaging capabilities** of Webex Connect, enabling seamless communication with customers across platforms. - Users commend the **reliability** of Webex Connect, noting stable calls and consistent performance for daily operations. - Users appreciate the **efficiency** of Webex Connect for seamless communication, quick setup, and reliable operations. ##### Cons - Users find the **pricing unpredictable and expensive** , especially with high-volume messaging and advanced feature usage. - Users find the **complex setup** of Webex Connect challenging, particularly for those without technical expertise. - Users experience **connectivity issues** with Webex Connect, facing delays and login struggles during calls and meetings. - Users find **difficult navigation** in Webex Connect frustrating, particularly due to its outdated interface and steep learning curve. - Users find the **difficult setup** of Webex Connect challenging, with a steep learning curve and complex interface. #### What Are Recent G2 Reviews of Webex Connect? **["Empowers Automation with Intuitive Drag-and-Drop"](https://www.g2.com/survey_responses/webex-connect-review-12406769)** **Rating:** 4.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/webex-connect-review-12406769) **["WebEx Connect"](https://www.g2.com/survey_responses/webex-connect-review-11787641)** **Rating:** 4.5/5.0 stars _— Kevin L._ [Read full review](https://www.g2.com/survey_responses/webex-connect-review-11787641) ### [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) Telnyx is the only communications and connectivity platform that combines carrier-owned global communications, programmable APIs, voice AI agents, and edge compute under one roof. Through the Telnyx portal and APIs, teams can provision global numbers in many countries, run SIP trunking with HD voice over a private backbone, and build contact center workflows on the Voice API. Add SMS, MMS, RCS, and WhatsApp messaging and calling, all on the same carrier-owned network, and layer in AI-powered voice agents without wiring together separate vendors. Unlike many CPaaS providers, Telnyx owns the network and delivers the full stack as one system. Whether you're enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. With direct carrier status and telecom licenses in 35+ countries, PSTN replacement in 50+ countries and local calling in 130+ countries, you get carrier-grade reliability without piecing together multiple providers. And with SOC 2 Type II, PCI, and GDPR compliance built into the platform, you're not sacrificing security or auditability for scale. Every customer gets 24/7 support on every tier, backed by in-house engineering expertise, configuration management, enterprise-grade security, fraud detection, and migration support. Telnyx gives businesses one platform, one provider, and one support team for global communications and real-time AI. **Average Rating:** 4.7/5.0 **Total Reviews:** 508 #### How Do G2 Users Rate Telnyx CPaaS? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.8/10 (Category avg: 8.8/10) - **Professional Support:** 8.9/10 (Category avg: 8.7/10) - **Unified Communications:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Telnyx CPaaS? - **Seller:** [Telnyx](https://www.g2.com/sellers/telnyx) - **Company Website:** www.telnyx.com - **Year Founded:** 2009 - **HQ Location:** Austin, Texas, United States - **Twitter:** @telnyx 4,414 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d31f8e5af3824ee9e0aa866f1fdccee2b6e67c6070b5ba3e51fb47c00e12606&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3349412%2F&secure%5Burl_type%5D=linkedin_company_website) 387 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 81% Small, 16% Medium #### What Do G2 Reviewers Say About Telnyx CPaaS? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **exceptional customer support** of Telnyx CPaaS, which helps them navigate and utilize the platform effectively. - Users find Telnyx CPaaS to be a **user-friendly platform** with excellent support and easy API integration. - Users appreciate the **easy setup** of Telnyx CPaaS, enabling smooth deployment and integration with existing systems. - Users praise the **excellent customer support** of Telnyx, consistently providing responsive and effective assistance as needs grow. - Users highlight the **easy integration** of Telnyx CPaaS, appreciating its reliable and seamless setup for communication needs. ##### Cons - Users find the **verification processes complex** , often leading to confusion and reliance on support for assistance. - Users express frustration over the **high costs** associated with Telnyx, impacting accessibility and customer service experiences. - Users express frustration with **unresponsive customer service** , reporting delays and lack of meaningful support for urgent issues. - Users experience **long waiting times** for support, struggling to get timely assistance and account verification for Telnyx CPaaS. - Users face challenges due to **poor documentation** , leading to frustration and increased reliance on support for troubleshooting. #### What Are Recent G2 Reviews of Telnyx CPaaS? **["Telnyx Delivers Reliable, High-Performance Calling with Flexible, Well-Documented APIs"](https://www.g2.com/survey_responses/telnyx-cpaas-review-12678607)** **Rating:** 5.0/5.0 stars _— Jon B._ [Read full review](https://www.g2.com/survey_responses/telnyx-cpaas-review-12678607) **["Outstanding Highly Recommend"](https://www.g2.com/survey_responses/telnyx-cpaas-review-12031998)** **Rating:** 4.0/5.0 stars _— Naod D._ [Read full review](https://www.g2.com/survey_responses/telnyx-cpaas-review-12031998) #### What Are G2 Users Discussing About Telnyx CPaaS? - [What is Telnyx used for?](https://www.g2.com/discussions/what-is-telnyx-used-for) ### [MSG91](https://www.g2.com/products/msg91/reviews) MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice, and advanced marketing automation tools, MSG91 enables organizations to communicate effectively and efficiently, ensuring that messages are delivered promptly and reliably. Targeted at businesses of all sizes, from startups to large enterprises, MSG91 addresses a variety of communication needs. Its versatile features cater to diverse industries, including e-commerce, fintech, healthcare, and technology. Companies can utilize MSG91 for various use cases such as sending one-time passwords (OTPs) for secure logins, providing order updates, and executing personalized marketing campaigns. This all-in-one solution eliminates the need for multiple vendors, allowing businesses to manage their communication strategies from a single, user-friendly dashboard. Key features of MSG91 include robust APIs for SMS, WhatsApp, and email, which facilitate fast and reliable message delivery. The platform's SMS service ensures global reach with dependable performance, while the WhatsApp Business API allows for engaging customer interactions through verified messaging. Additionally, the Email API supports personalized bulk and transactional emails, complete with detailed analytics to track engagement. The Voice API automates calls and reminders, enhancing customer experience without added complexity. Furthermore, the Hello Chatbot offers 24/7 support, handling conversations and lead management across various channels, ensuring that customer inquiries are addressed promptly. MSG91 stands out in the communication landscape due to its commitment to reliability and compliance. With a 99.9% uptime guarantee and adherence to GDPR, TRAI, and Ofcom messaging standards, businesses can trust that their communications are secure and compliant. The platform also offers transparent pricing with a pay-as-you-go model, ensuring that companies only pay for what they use, without hidden fees. Additionally, MSG91 provides dedicated human support, ensuring that users have access to assistance whenever needed. In a rapidly evolving digital landscape, MSG91 not only focuses on message delivery but also on enhancing customer experiences through intelligent automation and real-time analytics. By leveraging these capabilities, businesses can foster meaningful connections with their customers, driving engagement and growth. With over a decade of experience, MSG91 combines Indian innovation with global reliability, making it a trusted partner for thousands of brands looking to optimize their communication strategies. **Average Rating:** 4.5/5.0 **Total Reviews:** 196 #### How Do G2 Users Rate MSG91? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.5/10 (Category avg: 8.8/10) - **Professional Support:** 8.9/10 (Category avg: 8.7/10) - **Unified Communications:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind MSG91? - **Seller:** [MSG91](https://www.g2.com/sellers/msg91) - **Company Website:** msg91.com - **Year Founded:** 2010 - **HQ Location:** Indore, MP - **Twitter:** @msg91 2,283 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c7bd8748b46a87de09c72a9032cd919e2f5ab8785274ebcf7a65b3a914dbb49f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2709873%2F&secure%5Burl_type%5D=linkedin_company_website) 35 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Small, 22% Medium #### What Do G2 Reviewers Say About MSG91? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive customer support** of MSG91, praising the team's professionalism and helpfulness throughout the process. - Users find MSG91's **responsive support and ease of integration** particularly beneficial, enhancing their overall experience. - Users appreciate the **ease of use** of MSG91, enjoying its straightforward APIs and user-friendly dashboard. - Users appreciate the **easy setup** of MSG91, which is made seamless with excellent customer support and guidance. - Users commend the **excellent staff support** at MSG91, highlighting professionalism, responsiveness, and helpfulness throughout their experience. ##### Cons - Users struggle with **dashboard issues** , as the cluttered interface and lack of intuitive reporting hinder usability and efficiency. - Users find the **lack of clarity** in documentation and dashboard configuration challenging, complicating initial setup and usage. - Users note that there are occasional **delays** in delivery reports that hinder the overall effectiveness of MSG91. - Users frequently express concerns about **poor customer support** , making initial setup and configuration challenging. - Users find the **poor interface design** of MSG91 makes navigation and understanding features challenging. #### What Are Recent G2 Reviews of MSG91? **["Reliable, Fast SMS Delivery with Transparent, Reasonable Pricing"](https://www.g2.com/survey_responses/msg91-review-12262112)** **Rating:** 5.0/5.0 stars _— Abhinav M._ [Read full review](https://www.g2.com/survey_responses/msg91-review-12262112) **["MSG91: Fast, Dependable Messaging with Easy API Integration"](https://www.g2.com/survey_responses/msg91-review-12604095)** **Rating:** 5.0/5.0 stars _— Amber J._ [Read full review](https://www.g2.com/survey_responses/msg91-review-12604095) #### What Are G2 Users Discussing About MSG91? - [How do I use MSG91 API?](https://www.g2.com/discussions/how-do-i-use-msg91-api) - [Is MSG91 safe?](https://www.g2.com/discussions/is-msg91-safe) - [Whats is MSG91?](https://www.g2.com/discussions/whats-is-msg91) - [What is the use of MSG91?](https://www.g2.com/discussions/what-is-the-use-of-msg91) ### [Signal House](https://www.g2.com/pt/products/signal-house/reviews) Signal House eleva a comunicação do seu negócio com agregação de mensagens de Nível 1 diretamente de operadoras e parceiros de operadoras, oferecendo SMS, MMS e Voz rápidos, confiáveis e intuitivos, enquanto gasta até 70% menos do que com a Twilio. Simplifique seu registro A2P, obtenha suporte sem pagar mais, integre-se diretamente às suas plataformas preferidas e confie em uma entrega de 99%. Mais clientes estão mudando para a Signal House de agregadores legados (Twilio, Bandwidth) por causa de nossas APIs fáceis de usar, preços competitivos, suporte de alto nível (gratuito) e forte entrega. Obtenha mais por menos com a Signal House. **Average Rating:** 4.8/5.0 **Total Reviews:** 139 #### How Do G2 Users Rate Signal House? - **the product tem sido um bom parceiro comercial?:** 9.5/10 (Category avg: 9.0/10) - **Facilidade de integração:** 9.9/10 (Category avg: 8.8/10) - **Suporte Profissional:** 9.8/10 (Category avg: 8.7/10) - **Comunicações Unificadas:** 9.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Signal House? - **Vendedor:** [Signal House](https://www.g2.com/pt/sellers/signal-house) - **Website da Empresa:** signalhouse.io - **Ano de Fundação:** 2023 - **Localização da Sede:** N/A - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=00493078dbac245626b1f74cbe4f12739183762233ade700d6b2fdee254ef7b7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsignal-house-llc%2F&secure%5Burl_type%5D=linkedin_company_website) 9 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Fundador - **Top Industries:** Marketing e Publicidade, Software de Computador - **Company Size:** 83% Small, 5% Medium #### What Do G2 Reviewers Say About Signal House? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários valorizam a **facilidade de uso** da Signal House, achando-a simples de configurar e operar de forma eficaz. - Os usuários valorizam o **suporte ao cliente responsivo** da Signal House, melhorando sua experiência e auxiliando na comunicação eficaz. - Os usuários destacam a **facilidade de configuração** do Signal House, tornando a implementação rápida e sem complicações para todos os envolvidos. - Os usuários elogiam o **atendimento ao cliente prestativo** da Signal House, apreciando suas respostas rápidas e assistência com problemas. - Os usuários valorizam a **confiabilidade** da Signal House, entregando mensagens instantâneas e visibilidade para situações sensíveis ao tempo. ##### Cons - Os usuários experimentam **problemas de integração** ocasionais com o Signal House, impactando a velocidade e a capacidade de resposta durante o uso. - Os usuários acham que os **recursos limitados** do Signal House restringem sua capacidade de gerenciar a comunicação e as campanhas de forma eficaz. - Os usuários observam alguns **recursos ausentes** e mensagens de erro pouco claras, mas os consideram gerenciáveis e não críticos para a usabilidade. - Os usuários acham a **curva de aprendizado íngreme** , sugerindo um melhor onboarding e dicas para facilitar a transição. - Os usuários expressam insatisfação com o **pobre suporte ao cliente** , citando respostas lentas e explicações de códigos de erro pouco úteis. #### What Are Recent G2 Reviews of Signal House? **["Conformidade de SMS Simplificada com Suporte de Primeira Linha"](https://www.g2.com/pt/survey_responses/signal-house-review-13160836)** **Rating:** 5.0/5.0 stars _— George G._ [Read full review](https://www.g2.com/pt/survey_responses/signal-house-review-13160836) **["Plataforma de SMS Confiável com Ótimo Suporte"](https://www.g2.com/pt/survey_responses/signal-house-review-13111204)** **Rating:** 5.0/5.0 stars _— Nátali K._ [Read full review](https://www.g2.com/pt/survey_responses/signal-house-review-13111204) ### [Vonage Communications APIs](https://www.g2.com/es/products/vonage-communications-apis/reviews) Las API de Comunicaciones de Vonage te permiten transformar las experiencias de tus clientes con video, voz, mensajería programable y más. Con las API de Vonage, las startups en crecimiento y las empresas ágiles pueden construir soluciones de comunicación de primera clase a escala. Nuestra plataforma global, la suite completa de canales de comunicación y el soporte experto te ayudan a moverte rápidamente para ofrecer a tus clientes la experiencia más útil posible. Nuestras API te conectan a la red de Nivel 1 de Vonage, así como a más de 1,600 redes de telecomunicaciones en todo el mundo para obtener la mejor calidad y escalabilidad en el mercado. Para los desarrolladores, la plataforma de API de Vonage proporciona un conjunto completo de herramientas y recursos para comenzar rápidamente y construir aplicaciones fácilmente. Gestionar tu cuenta de API de Vonage es igual de fácil. Puedes usar el sencillo pero poderoso Panel de Control de API de Vonage o gestionar tu cuenta directamente a través de una API. **Average Rating:** 4.2/5.0 **Total Reviews:** 368 #### How Do G2 Users Rate Vonage Communications APIs? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.4/10 (Category avg: 9.0/10) - **Facilidad de integración:** 8.8/10 (Category avg: 8.8/10) - **Soporte Profesional:** 8.3/10 (Category avg: 8.7/10) - **Comunicaciones Unificadas:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Vonage Communications APIs? - **Vendedor:** [Vonage](https://www.g2.com/es/sellers/vonage) - **Año de fundación:** 2001 - **Ubicación de la sede:** Holmdel, NJ - **Twitter:** @Vonage 11,195 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fd47b72cb7833d6c440e7b6e708f485e89be6dc696026d2430a0c89ab34636d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5028%2F&secure%5Burl_type%5D=linkedin_company_website) 2,776 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director de Tecnología, Director Ejecutivo - **Top Industries:** Software de Computadora, Tecnología de la información y servicios - **Company Size:** 67% Small, 23% Medium #### What Do G2 Reviewers Say About Vonage Communications APIs? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios valoran la **facilidad de integración de API** con Vonage, simplificando el desarrollo de funciones de comunicación a través de plataformas. - Los usuarios aprecian las **API confiables y versátiles** de Vonage, simplificando la integración y mejorando las funciones de comunicación de manera efectiva. - Los usuarios aprecian la **facilidad de uso** de las API de Comunicaciones de Vonage, destacando la implementación sencilla y la integración sin problemas. - Los usuarios aprecian la **fácil configuración** de las API de Comunicaciones de Vonage, lo que permite una integración fluida y soluciones de comunicación eficientes. - Los usuarios elogian la **documentación clara** de las API de Comunicaciones de Vonage, lo que facilita la integración para desarrolladores de todos los niveles. ##### Cons - Los usuarios encuentran que el **precio es alto** , lo que resulta particularmente desafiante para equipos pequeños y startups con presupuestos ajustados. - Los usuarios encuentran la **interfaz compleja** desafiante, especialmente al gestionar múltiples números e interpretar registros de manera efectiva. - Los usuarios encuentran el **proceso de configuración difícil** desafiante, ya que requiere pruebas extensas y no es muy fácil de usar. - Los usuarios experimentan **un mal servicio de atención al cliente** con tiempos de respuesta lentos y dificultades para obtener ayuda con problemas técnicos. - Los usuarios encuentran **documentación deficiente** que carece de detalles sobre casos extremos, lo que lleva a pruebas y errores adicionales durante la implementación. #### What Are Recent G2 Reviews of Vonage Communications APIs? **["La mejor alternativa a Twilio para soluciones CPaaS de extremo a extremo"](https://www.g2.com/es/survey_responses/vonage-communications-apis-review-11780160)** **Rating:** 4.0/5.0 stars _— Karan K._ [Read full review](https://www.g2.com/es/survey_responses/vonage-communications-apis-review-11780160) **["APIs de comunicación confiables y amigables para desarrolladores con limitaciones menores"](https://www.g2.com/es/survey_responses/vonage-communications-apis-review-11820694)** **Rating:** 4.5/5.0 stars _— Krish S._ [Read full review](https://www.g2.com/es/survey_responses/vonage-communications-apis-review-11820694) #### What Are G2 Users Discussing About Vonage Communications APIs? - [What is Vonage Communications APIs (formerly Nexmo) used for?](https://www.g2.com/es/discussions/what-is-vonage-communications-apis-formerly-nexmo-used-for) - 1 comment ### [Bandwidth](https://www.g2.com/pt/products/bandwidth-bandwidth/reviews) A largura de banda é a plataforma universal de comunicações que simplifica como as empresas oferecem experiências globais integradas. É flexível, pronta para integrar-se com toda a sua pilha de comunicações. Construída em nossa própria rede global para uma confiabilidade incomparável. E está fundamentada tanto na expertise em telecomunicações quanto em software do mundo real. Assim, você pode criar experiências excepcionais para os clientes—em qualquer lugar do mundo. **Average Rating:** 4.4/5.0 **Total Reviews:** 456 #### How Do G2 Users Rate Bandwidth? - **the product tem sido um bom parceiro comercial?:** 9.0/10 (Category avg: 9.0/10) - **Facilidade de integração:** 8.1/10 (Category avg: 8.8/10) - **Suporte Profissional:** 8.3/10 (Category avg: 8.7/10) - **Comunicações Unificadas:** 8.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Bandwidth? - **Vendedor:** [Bandwidth](https://www.g2.com/pt/sellers/bandwidth) - **Website da Empresa:** www.bandwidth.com - **Ano de Fundação:** 1999 - **Localização da Sede:** Raleigh, NC - **Twitter:** @bandwidth 10,453 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=545a132e73fe39d2d484571fd6bee98e0b5b6f26d248e686cb58bef72bc7e73a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F19149%2F&secure%5Burl_type%5D=linkedin_company_website) 1,246 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Proprietário - **Top Industries:** Telecomunicações, Tecnologia da Informação e Serviços - **Company Size:** 44% Small, 36% Medium #### What Do G2 Reviewers Say About Bandwidth? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham que a plataforma da Bandwidth tem **facilidade de uso** , tornando a portabilidade e o gerenciamento de números diretos e eficientes. - Os usuários elogiam o **excelente suporte ao cliente** e a resolução eficiente de problemas, melhorando a experiência geral do serviço. - Os usuários valorizam o **atendimento ao cliente responsivo** da Bandwidth, tornando a resolução de problemas simples e eficiente. - Os usuários apreciam o **serviço confiável** da Bandwidth, beneficiando-se de excelente suporte e ferramentas eficientes de gerenciamento de dados. - Os usuários apreciam a **facilidade de navegação** do portal da Bandwidth, simplificando significativamente a portabilidade e o gerenciamento de números. ##### Cons - Os usuários acham a **configuração complexa para iniciantes** do Bandwidth desafiadora, afetando sua experiência inicial e usabilidade. - Os usuários expressam frustração com a **variabilidade do atendimento ao cliente** , destacando suporte pouco útil e desafios nos processos de configuração. - Os usuários enfrentam **problemas de mensagens** com a Bandwidth, incluindo configuração complexa e suporte ao cliente limitado, afetando sua experiência geral. - Os usuários estão frustrados com as **restrições de tempo** que afetam as atualizações de senha e o acesso ao suporte, complicando sua experiência geral. - Os usuários experimentam **atrasos** nos tempos de resposta do suporte, tornando a resolução de problemas frustrante e menos conveniente. #### What Are Recent G2 Reviews of Bandwidth? **["Excelente Gerente de Contas e Suporte da Equipe RCS"](https://www.g2.com/pt/survey_responses/bandwidth-review-12305144)** **Rating:** 4.5/5.0 stars _— Jesse D._ [Read full review](https://www.g2.com/pt/survey_responses/bandwidth-review-12305144) **["Qualidade de Voz Excepcional e Suporte, Configuração Simplificada"](https://www.g2.com/pt/survey_responses/bandwidth-review-6641960)** **Rating:** 5.0/5.0 stars _— Bob Z._ [Read full review](https://www.g2.com/pt/survey_responses/bandwidth-review-6641960) #### What Are G2 Users Discussing About Bandwidth? - [How do you increase bandwidth?](https://www.g2.com/pt/discussions/how-do-you-increase-bandwidth) - [What is bandwidth phone carrier?](https://www.g2.com/pt/discussions/what-is-bandwidth-phone-carrier) - [How can I monitor bandwidth?](https://www.g2.com/pt/discussions/how-can-i-monitor-bandwidth) - [What's using my bandwidth?](https://www.g2.com/pt/discussions/what-s-using-my-bandwidth) ### [Dotdigital](https://www.g2.com/es/products/dotdigital/reviews) Dotdigital es una plataforma global de compromiso con el cliente, automatización de marketing y datos que ayuda a ti y a tus equipos de marketing a crear experiencias conectadas y personalizadas en todos los canales. Puedes reunir todos tus datos de clientes, entender a tu audiencia y automatizar recorridos que generen resultados reales. Lo que puedes hacer con Dotdigital - Construir y automatizar campañas a través de correo electrónico, SMS, web, WhatsApp, redes sociales y más - Usar IA para predecir la intención, personalizar mensajes y mejorar el rendimiento - Crear una vista única del cliente conectando Shopify, Magento, tu CRM y más - Alcanzar audiencias B2B, B2C y sin fines de lucro con recorridos que se adaptan a tus objetivos Por qué los mercadólogos eligen Dotdigital - Fácil de usar para los mercadólogos del día a día - Se adapta a tus datos, canales y equipos - Te ayuda a ofrecer experiencias al cliente oportunas y relevantes - Comprobado para aumentar el compromiso, las conversiones y la lealtad Un poco más sobre Dotdigital: - Fuimos fundados en 1999 y anteriormente éramos conocidos como Dotmailer - Más de 4,000 marcas en todo el mundo usan Dotdigital para crecer las relaciones con los clientes - Nuestra sede está en London Bridge, Reino Unido - Más de 450 empleados ayudando a clientes globalmente, incluyendo el Reino Unido, EE.UU., Europa y JAPAC - Estamos orgullosos de ser la primera plataforma de automatización de marketing neutral en carbono del mundo - Contamos con las certificaciones ISO14001, ISO 27701 e ISO27001 Aprende más en dotdigital.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,205 #### How Do G2 Users Rate Dotdigital? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.6/10 (Category avg: 9.0/10) - **Facilidad de integración:** 8.0/10 (Category avg: 8.8/10) - **Soporte Profesional:** 8.8/10 (Category avg: 8.7/10) - **Comunicaciones Unificadas:** 7.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Dotdigital? - **Vendedor:** [Dotdigital](https://www.g2.com/es/sellers/dotdigital) - **Sitio web de la empresa:** www.dotdigital.com - **Año de fundación:** 1999 - **Ubicación de la sede:** London Bridge, London - **Twitter:** @dotdigital 15,898 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ca510bb0dc0d083c7a2003a9c90fd2456bb499a672890697706f3a93064dcbfe&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1131881&secure%5Burl_type%5D=linkedin_company_website) 476 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Marketing, Ejecutivo de Marketing - **Top Industries:** Venta al por Menor, Marketing y publicidad - **Company Size:** 46% Medium, 40% Small #### What Do G2 Reviewers Say About Dotdigital? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran la **facilidad de uso** de Dotdigital excepcional, simplificando la creación de campañas y la gestión de bases de datos para todos los equipos. - Los usuarios elogian el **excepcional servicio de atención al cliente** de Dotdigital, destacando su capacidad de respuesta y utilidad para resolver problemas rápidamente. - Los usuarios valoran las **características completas** de Dotdigital, mejorando sus estrategias de marketing y la segmentación de audiencia de manera efectiva. - Los usuarios valoran la **interfaz fácil de usar y el excelente soporte** de Dotdigital, mejorando significativamente su experiencia de marketing por correo electrónico. - Los usuarios encuentran el proceso de **configuración fácil** de Dotdigital sin problemas, ayudado por una excelente incorporación y una asistencia al cliente de apoyo. ##### Cons - Los usuarios notan varias **funciones faltantes** en Dotdigital, incluyendo copiar y pegar secciones y opciones avanzadas de segmentación. - Los usuarios encuentran la **curva de aprendizaje empinada** debido a las complejidades iniciales en la configuración y navegación de funciones. - Los usuarios encuentran que las **funciones limitadas** de Dotdigital son insuficientes para recorridos de correo electrónico avanzados e informes, lo que dificulta la funcionalidad óptima. - Los usuarios notan **limitaciones en los informes y la incorporación** , encontrando las opciones de integración y plantillas inicialmente abrumadoras y deficientes. - Los usuarios encuentran que Dotdigital tiene **opciones limitadas** para la segmentación avanzada y carece de flexibilidad para esfuerzos de correo electrónico a mayor escala. #### What Are Recent G2 Reviews of Dotdigital? **["Herramientas de Segmentación Potentes para Mensajes Dirigidos"](https://www.g2.com/es/survey_responses/dotdigital-review-13182128)** **Rating:** 5.0/5.0 stars _— Michael W._ [Read full review](https://www.g2.com/es/survey_responses/dotdigital-review-13182128) **["Dotdigital: Automatización de marketing intuitiva y escalable con un soporte excepcional"](https://www.g2.com/es/survey_responses/dotdigital-review-13090251)** **Rating:** 5.0/5.0 stars _— Mike H._ [Read full review](https://www.g2.com/es/survey_responses/dotdigital-review-13090251) #### What Are G2 Users Discussing About Dotdigital? - [¿Para qué se utiliza Dotdigital?](https://www.g2.com/es/discussions/what-is-dotdigital-used-for) - 1 comment - [What is engagement cloud in Magento 2?](https://www.g2.com/es/discussions/what-is-engagement-cloud-in-magento-2) - [How do I use Dotmailer?](https://www.g2.com/es/discussions/how-do-i-use-dotmailer) - [¿Cuánto cuesta Dotmailer?](https://www.g2.com/es/discussions/how-much-does-dotmailer-cost) - 1 comment - [¿Qué es la nube de compromiso?](https://www.g2.com/es/discussions/what-is-engagement-cloud) - 1 comment ### [Twilio](https://www.g2.com/es/products/twilio/reviews) Las empresas líderes de hoy confían en la Plataforma de Compromiso con el Cliente (CEP) de Twilio para construir relaciones directas y personalizadas con sus clientes en todo el mundo. Twilio permite a las empresas utilizar comunicaciones y datos para añadir inteligencia y seguridad a cada paso del recorrido del cliente, desde ventas hasta marketing, crecimiento, servicio al cliente y muchos más casos de uso de compromiso de una manera flexible y programática. En 180 países, millones de desarrolladores y cientos de miles de empresas utilizan Twilio para crear experiencias mágicas para sus clientes. **Average Rating:** 4.1/5.0 **Total Reviews:** 459 #### How Do G2 Users Rate Twilio? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.0/10 (Category avg: 9.0/10) - **Facilidad de integración:** 8.1/10 (Category avg: 8.8/10) - **Soporte Profesional:** 6.7/10 (Category avg: 8.7/10) - **Comunicaciones Unificadas:** 8.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Twilio? - **Vendedor:** [Twilio](https://www.g2.com/es/sellers/twilio) - **Sitio web de la empresa:** www.twilio.com - **Año de fundación:** 2008 - **Ubicación de la sede:** San Francisco, CA - **Twitter:** @twilio 81,644 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c9f98055e4a813ded4435e17926040455f87f0f05caa8b1303fd97ab3681e53&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwilio-inc-%2F&secure%5Burl_type%5D=linkedin_company_website) 6,678 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director Ejecutivo, Ingeniero de Software Senior - **Top Industries:** Software de Computadora, Tecnología de la información y servicios - **Company Size:** 49% Small, 31% Medium #### What Do G2 Reviewers Say About Twilio? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran que Twilio es **fácil de usar** , gestionando servicios y características fácilmente sin complicaciones. - Los usuarios elogian a Twilio por sus **fáciles integraciones** , mejorando la comunicación y optimizando los flujos de trabajo dentro de sus negocios. - Los usuarios elogian a Twilio por sus **integraciones sin problemas** con varios sistemas, mejorando la eficiencia y estabilidad de la comunicación. - Los usuarios valoran Twilio por su **fácil configuración** , disfrutando de un proceso de integración fluido y eficiente para las comunicaciones. - Los usuarios valoran la **integración eficiente de la API** de Twilio, asegurando notificaciones y comunicación fluidas a través de varias plataformas. ##### Cons - Los usuarios encuentran que los precios de Twilio son **caros a gran escala** , especialmente con el aumento del uso de SMS y WhatsApp. - Los usuarios experimentan **un mal servicio al cliente** , enfrentando largos tiempos de respuesta y asistencia inadecuada para resolver problemas. - Los usuarios a menudo encuentran **difícil la configuración** de funciones avanzadas, especialmente sin experiencia en programación en equipos más pequeños. - Los usuarios encuentran la **configuración compleja** para las funciones avanzadas desafiante, a menudo requiriendo habilidades de programación y retrasando la usabilidad. - Los usuarios encuentran que el **conocimiento técnico requerido** para las funciones avanzadas de Twilio puede ser un desafío para equipos más pequeños. #### What Are Recent G2 Reviews of Twilio? **["Envío de correos electrónicos de alto volumen sin riesgo, además de una integración SAML fluida"](https://www.g2.com/es/survey_responses/twilio-review-12676571)** **Rating:** 4.0/5.0 stars _— Robert B._ [Read full review](https://www.g2.com/es/survey_responses/twilio-review-12676571) **["APIs confiables y amigables para desarrolladores para comunicaciones escalables"](https://www.g2.com/es/survey_responses/twilio-review-13099388)** **Rating:** 4.5/5.0 stars _— Usuario verificado en Internet_ [Read full review](https://www.g2.com/es/survey_responses/twilio-review-13099388) #### What Are G2 Users Discussing About Twilio? - [What is Twilio used for?](https://www.g2.com/es/discussions/what-is-twilio-used-for) - 1 comment - [Is twilio reliable?](https://www.g2.com/es/discussions/is-twilio-reliable) - 1 comment - [What makes twilio unique?](https://www.g2.com/es/discussions/what-makes-twilio-unique) - [What is twilio software?](https://www.g2.com/es/discussions/what-is-twilio-software) - [¿Cuál es el uso de Twilio?](https://www.g2.com/es/discussions/what-is-the-use-of-twilio) - 1 comment ### [360Dialog](https://www.g2.com/products/360dialog/reviews) 360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation. For businesses looking to integrate WhatsApp into their existing platforms, our WhatsApp Business API offers a developer-friendly, reliable solution. With flexible hosting options, 360Dialog provides seamless integration and management tools at a transparent flat-fee price—with no markup on Session or Template Messages. We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation. **Average Rating:** 4.7/5.0 **Total Reviews:** 103 #### How Do G2 Users Rate 360Dialog? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.4/10 (Category avg: 8.8/10) - **Professional Support:** 9.7/10 (Category avg: 8.7/10) - **Unified Communications:** 7.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind 360Dialog? - **Seller:** [360Dialog](https://www.g2.com/sellers/360dialog) - **Year Founded:** 2018 - **HQ Location:** Berlin - **Twitter:** @360dialog 1,957 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2936f9e40f9136a3374e9d7b5ea36da298bea187880e9003021c0bb27268b2b1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2705257%2F&secure%5Burl_type%5D=linkedin_company_website) 95 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 75% Small, 21% Medium #### What Do G2 Reviewers Say About 360Dialog? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **quick response from the support team** , enhancing their overall experience with 360Dialog. - Users praise the **ease of use** of 360Dialog, highlighting its simple interface and quick integration options. - Users value the **easy integrations** offered by 360Dialog, enhancing their experience with seamless API options. - Users appreciate the **easy integration and user-friendly interface** of 360Dialog, enhancing their overall experience. - Users appreciate the **easy-to-use interface** of 360Dialog, enhancing their overall experience and convenience. ##### Cons - Users experience **downtime issues** during onboarding, which can lead to frustration and delays in access. - Users express frustration over **poor customer support** , experiencing long response times and unresolved payment issues. - Users experience significant **delays during onboarding** , which can hinder their overall experience with 360Dialog. #### What Are Recent G2 Reviews of 360Dialog? **["360Dialog makes the WhatsApp Business API easy and stable, with helpful support and clear pricing."](https://www.g2.com/survey_responses/360dialog-review-13204280)** **Rating:** 5.0/5.0 stars _— Alex G._ [Read full review](https://www.g2.com/survey_responses/360dialog-review-13204280) **["Official WhatsApp API with Coexistence and strong support"](https://www.g2.com/survey_responses/360dialog-review-13162866)** **Rating:** 4.0/5.0 stars _— Caner S._ [Read full review](https://www.g2.com/survey_responses/360dialog-review-13162866) #### What Are G2 Users Discussing About 360Dialog? - [What is 360dialog used for?](https://www.g2.com/discussions/what-is-360dialog-used-for) ### [Sendbird](https://www.g2.com/products/sendbird/reviews) Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience. **Average Rating:** 4.6/5.0 **Total Reviews:** 122 #### How Do G2 Users Rate Sendbird? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.7/10 (Category avg: 8.8/10) - **Professional Support:** 9.0/10 (Category avg: 8.7/10) - **Unified Communications:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Sendbird? - **Seller:** [Sendbird](https://www.g2.com/sellers/sendbird) - **Company Website:** sendbird.com - **Year Founded:** 2013 - **HQ Location:** San Mateo, California - **Twitter:** @SendBird 4,840 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0dc6186fea7f779c3cedca73dfa7b528fb3e1974d090a8b5ce8204c499b603fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10043307%2F&secure%5Burl_type%5D=linkedin_company_website) 302 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Student Experience Team Member - **Top Industries:** Computer Software, Health, Wellness and Fitness - **Company Size:** 47% Medium, 31% Small #### What Do G2 Reviewers Say About Sendbird? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Sendbird, finding it simple to implement and customer-friendly. - Users praise Sendbird for its **excellent customer support** and prompt assistance, enhancing user experience and reliability. - Users value the **extensive customization and seamless integration** features of Sendbird, enhancing communication and engagement effectively. - Users appreciate the **easy integrations** of Sendbird, finding it simple to implement and efficient for messaging solutions. - Users value the **easy setup** of Sendbird, allowing for smooth integration into their operations without hassle. ##### Cons - Users find Sendbird's pricing **too high** , especially for startups needing more affordable options during experimentation. - Users find the **learning curve challenging** , especially when navigating advanced features and documentation complexity. - Users find the **high costs** of Sendbird challenging, especially for startups, compounded by a complicated pricing structure. - Users express concerns about **cost limitations** with Sendbird, finding pricing and plans complicated and unsustainable long-term. - Users find the **difficult setup** of Sendbird challenging, especially for new users navigating the documentation and integration. #### What Are Recent G2 Reviews of Sendbird? **["Developer-Friendly APIs for Fast, Reliable Real-Time Chat"](https://www.g2.com/survey_responses/sendbird-review-13042624)** **Rating:** 4.0/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/sendbird-review-13042624) **["Reliable, Scalable In-App Chat, Voice, and Video—Fast to Build with Great APIs"](https://www.g2.com/survey_responses/sendbird-review-13084589)** **Rating:** 4.5/5.0 stars _— Verified User in Internet_ [Read full review](https://www.g2.com/survey_responses/sendbird-review-13084589) #### What Are G2 Users Discussing About Sendbird? - [What is the best chat API?](https://www.g2.com/discussions/what-is-the-best-chat-api) - [Where is Sendbird located?](https://www.g2.com/discussions/where-is-sendbird-located) - [What is Sendbird?](https://www.g2.com/discussions/what-is-sendbird) - [How does Sendbird work?](https://www.g2.com/discussions/how-does-sendbird-work) ### [Infobip](https://www.g2.com/pt/products/infobip/reviews) A Infobip é uma plataforma global de comunicações em nuvem com foco em IA que permite às empresas criar experiências conectadas para os clientes em marketing, vendas e suporte - a partir de uma única plataforma nativamente construída. Através de uma plataforma, a Infobip oferece soluções de engajamento omnicanal, identidade, autenticação e centro de contato através de SMS, WhatsApp, Email, Viber, Voz e mais, ajudando as marcas a simplificar as comunicações com os clientes, impulsionar o crescimento e melhorar a lealdade. A infraestrutura da Infobip alcança mais de 7 bilhões de dispositivos móveis em seis continentes através de mais de 10.000 conexões, incluindo mais de 800 conexões diretas com operadoras - uma das maiores redes de operadoras da indústria. Novo na Infobip? Comece gratuitamente, sem necessidade de cartão de crédito. O portal de autoatendimento da Infobip permite que as empresas se inscrevam e comecem a testar em minutos. Explore SMS, WhatsApp, Email, Viber e Voz em um teste gratuito com até 100 mensagens incluídas. Quando estiver pronto para escalar, escolha um modelo de pagamento conforme o uso para uma utilização flexível, ou opte por pacotes de volume com integração dedicada, suporte e serviços profissionais. Seja você uma startup explorando sua primeira campanha ou uma empresa gerenciando bilhões de interações globalmente, a Infobip tem um caminho que se adapta. Fundada em 2006 pelo CEO Silvio Kutić e Izabel Jelenić. Sediada em Londres com escritórios em 6 continentes. **Average Rating:** 4.3/5.0 **Total Reviews:** 56 #### How Do G2 Users Rate Infobip? - **the product tem sido um bom parceiro comercial?:** 8.6/10 (Category avg: 9.0/10) - **Facilidade de integração:** 9.4/10 (Category avg: 8.8/10) - **Suporte Profissional:** 8.3/10 (Category avg: 8.7/10) - **Comunicações Unificadas:** 9.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Infobip? - **Vendedor:** [Infobip](https://www.g2.com/pt/sellers/infobip) - **Ano de Fundação:** 2006 - **Localização da Sede:** London, England - **Twitter:** @Infobip 33,954 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a5607729aca5fbac9757ef99f3401c23ddf545b0b9c0ed286e9d8baadb003bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finfobip%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 3,502 funcionários no LinkedIn® #### Who Uses This Product? - **Top Industries:** Serviços Financeiros, Tecnologia da Informação e Serviços - **Company Size:** 43% Medium, 38% Small #### What Do G2 Reviewers Say About Infobip? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do Infobip, observando a integração perfeita e soluções omnichannel eficazes para o engajamento do cliente. - Os usuários destacam as **integrações fáceis** com várias ferramentas, melhorando a funcionalidade e o engajamento do cliente em todos os canais. - Os usuários valorizam as **integrações fáceis** com outros sistemas, melhorando o engajamento do cliente através de uma experiência omnicanal sem interrupções. - Os usuários valorizam a **fácil integração e o engajamento omnicanal** que a Infobip oferece, melhorando as conexões com os clientes de forma eficaz. - Os usuários valorizam o **aumento do engajamento** da abordagem omnicanal da Infobip, melhorando a conexão e segmentação de clientes sem esforço. ##### Cons - Os usuários experimentam **suporte ao cliente ruim** com tempos de resposta lentos, em média cerca de três dias para respostas. - Os usuários enfrentam **atrasos na resposta do suporte** , muitas vezes esperando cerca de três dias por assistência, afetando sua experiência geral. - Os usuários acham o **tempo de resposta** ruim do suporte da Infobip frustrante, muitas vezes esperando vários dias por assistência. - Os usuários experimentam **problemas de atraso** com a equipe de suporte da Infobip, impactando sua satisfação geral e o tempo de resolução. - Os usuários sentem que os **recursos limitados** do Infobip prejudicam a funcionalidade, especialmente a falta de opções básicas como recorte. #### What Are Recent G2 Reviews of Infobip? **["Uma Solução Completa Que Simplesmente Funciona—mesmo com Integrações CCAAS"](https://www.g2.com/pt/survey_responses/infobip-review-12280457)** **Rating:** 5.0/5.0 stars _— Carlos B._ [Read full review](https://www.g2.com/pt/survey_responses/infobip-review-12280457) **["Plataforma de Mensagens Global Confiável com Suporte Excelente"](https://www.g2.com/pt/survey_responses/infobip-review-11433355)** **Rating:** 4.0/5.0 stars _— David K._ [Read full review](https://www.g2.com/pt/survey_responses/infobip-review-11433355) #### What Are G2 Users Discussing About Infobip? - [Who is the CEO of infobip?](https://www.g2.com/pt/discussions/who-is-the-ceo-of-infobip) - [Is infobip a SaaS company?](https://www.g2.com/pt/discussions/is-infobip-a-saas-company) - [Is infobip a product based company?](https://www.g2.com/pt/discussions/is-infobip-a-product-based-company) - [What is infobip?](https://www.g2.com/pt/discussions/what-is-infobip) ### [Dexatel](https://www.g2.com/pt/products/dexatel/reviews) Dexatel é uma plataforma de Comunicações como Serviço (CPaaS) orientada por API e alimentada por IA, construída para comunicações empresariais seguras, escaláveis e críticas para o negócio. Com o Dexatel Verify, as empresas realizam verificação de usuários rápida e confiável e 2FA através de SMS, Voz, Chamada Flash, WhatsApp, Viber, Telegram e Email. Roteamento inteligente, fallback adaptativo e prevenção de fraudes ajudam a melhorar as taxas de entrega, reduzir os custos de OTP e aumentar os logins bem-sucedidos. Com o Dexatel Engage, as equipes entregam campanhas e notificações omnichannel personalizadas via SMS, WhatsApp, Viber, RCS e Email. Segmentação avançada e análises ajudam a impulsionar conversões, engajamento e retenção mais altos. Dexatel também inclui: Dexatel Link para APIs de mensagens e voz empresariais Dexatel Lookup para inteligência de números, validação e detecção de riscos As empresas escolhem Dexatel para: Verificar usuários instantaneamente com OTP multicanal e fallback rápido Reduzir custos de mensagens com roteamento inteligente e mix de canais Melhorar o engajamento com comunicação personalizada e multicanal Manter conformidade com GDPR, ISO/IEC 27001 e segurança de nível empresarial Confiado por fintechs, marketplaces, plataformas de jogos, marcas de eCommerce e empresas de SaaS, Dexatel impulsiona uma comunicação mais rápida, segura e confiável em escala global. **Average Rating:** 5.0/5.0 **Total Reviews:** 43 #### How Do G2 Users Rate Dexatel? - **the product tem sido um bom parceiro comercial?:** 10.0/10 (Category avg: 9.0/10) - **Facilidade de integração:** 9.1/10 (Category avg: 8.8/10) - **Suporte Profissional:** 9.4/10 (Category avg: 8.7/10) - **Comunicações Unificadas:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Dexatel? - **Vendedor:** [Dexatel](https://www.g2.com/pt/sellers/dexatel-f489220f-4ccb-4a25-ab3c-0119e50a32e0) - **Website da Empresa:** dexatel.com - **Ano de Fundação:** 2015 - **Localização da Sede:** Tallinn, EE - **Twitter:** @dexatel 58 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1859005476aecee230529b6f0a3621b37bd00e122aaf23a546f7591d166763c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdexatel-ou%2F&secure%5Burl_type%5D=linkedin_company_website) 88 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO - **Top Industries:** Software de Computador - **Company Size:** 40% Medium, 33% Large #### What Do G2 Reviewers Say About Dexatel? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade e confiabilidade** do Dexatel Verify, simplificando fluxos de trabalho e economizando tempo valioso. - Os usuários valorizam a **facilidade de uso** do Dexatel, pois ele simplifica os fluxos de trabalho e aumenta a eficiência na verificação de contatos. - Os usuários apreciam a **confiabilidade** da Dexatel, que simplifica os fluxos de trabalho e economiza tempo significativo na verificação de contatos. - Os usuários apreciam a **eficiência que economiza tempo** do Dexatel Verify, melhorando o fluxo de trabalho e simplificando as tarefas de verificação de números. - Os usuários apreciam a **eficiência que economiza tempo** da Dexatel, tornando os fluxos de trabalho mais rápidos e confiáveis no geral. #### What Are Recent G2 Reviews of Dexatel? **["Uma ótima ferramenta para recuperar carrinhos impulsionando compras repetidas"](https://www.g2.com/pt/survey_responses/dexatel-review-12995308)** **Rating:** 5.0/5.0 stars _— Stuart S._ [Read full review](https://www.g2.com/pt/survey_responses/dexatel-review-12995308) **["Uma plataforma para Autenticação de usuários, Notificações e Engajamento de clientes"](https://www.g2.com/pt/survey_responses/dexatel-review-13001300)** **Rating:** 5.0/5.0 stars _— Mike B._ [Read full review](https://www.g2.com/pt/survey_responses/dexatel-review-13001300) #### What Are G2 Users Discussing About Dexatel? - [Para que é usado o Dexatel?](https://www.g2.com/pt/discussions/what-is-dexatel-used-for) ### [Squaretalk](https://www.g2.com/pt/products/squaretalk/reviews) Squaretalk é uma plataforma de solução para centros de contato projetada para ajudar os usuários a otimizar a comunicação com prospects e clientes, enquanto melhora as oportunidades de vendas e o crescimento operacional. Esta plataforma integra vários canais de comunicação, incluindo chamadas de voz, mensagens do WhatsApp Business e e-mail, permitindo que as equipes se envolvam efetivamente com seu público. A solução é adaptada para empresas de todos os tamanhos, oferecendo recursos que simplificam o alcance e melhoram as taxas de conversão sem introduzir complexidade ou custos desnecessários. Voltado para equipes de vendas, departamentos de suporte ao cliente e empresas que buscam expandir suas capacidades de comunicação, o Squaretalk fornece um conjunto abrangente de ferramentas que atende a diversos casos de uso. Por exemplo, as equipes de vendas podem utilizar as capacidades omnichannel da plataforma para alcançar clientes potenciais através de seus métodos de comunicação preferidos, enquanto as equipes de suporte ao cliente podem gerenciar consultas de forma eficiente em vários canais. A flexibilidade do Squaretalk o torna uma escolha ideal para organizações que visam melhorar suas estratégias de engajamento com o cliente e melhorar a entrega geral de serviços. Os principais recursos do Squaretalk incluem capacidades avançadas de gerenciamento de chamadas, transcrições automáticas e análise de sentimento, que coletivamente melhoram a experiência do usuário. O sistema de gerenciamento de contatos da plataforma permite o acompanhamento organizado das interações, garantindo que nenhum lead seja negligenciado. Fluxos de trabalho personalizáveis permitem que as equipes adaptem seus processos de acordo com necessidades específicas de negócios, enquanto ferramentas avançadas de relatórios fornecem insights sobre métricas de desempenho, ajudando as organizações a tomar decisões baseadas em dados. O chat interno permite uma sincronização rápida, melhor orientação, escalonamentos mais suaves e a unificação da comunicação interna e externa em uma única plataforma. Além disso, a plataforma prioriza a segurança com medidas de nível empresarial, garantindo que informações sensíveis dos clientes sejam protegidas. Um dos aspectos mais destacados do Squaretalk é sua capacidade de fornecer números locais em mais de 150 destinos, o que ajuda as empresas a estabelecer uma presença local e construir confiança com seus clientes. Este recurso é particularmente benéfico para empresas que buscam expandir suas operações globalmente, pois permite que elas se conectem com clientes internacionais de uma maneira familiar. Ao aproveitar as capacidades do Squaretalk, as empresas podem não apenas encurtar seus ciclos de vendas, mas também elevar seus esforços de alcance, levando, em última análise, a um aumento na satisfação e lealdade do cliente. **Average Rating:** 4.8/5.0 **Total Reviews:** 135 #### How Do G2 Users Rate Squaretalk? - **the product tem sido um bom parceiro comercial?:** 9.4/10 (Category avg: 9.0/10) - **Facilidade de integração:** 9.3/10 (Category avg: 8.8/10) - **Suporte Profissional:** 9.7/10 (Category avg: 8.7/10) - **Comunicações Unificadas:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Squaretalk? - **Vendedor:** [Squaretalk](https://www.g2.com/pt/sellers/squaretalk) - **Website da Empresa:** squaretalk.com - **Ano de Fundação:** 2014 - **Localização da Sede:** Jerusalem - **Twitter:** @SquareTalk 31 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=805392a45ccfdc27ad35dfde64b5afbb4b22a927dd05e10eab835743c36b0dc2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsquaretalk%2F&secure%5Burl_type%5D=linkedin_company_website) 74 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente - **Top Industries:** Tecnologia da Informação e Serviços, Marketing e Publicidade - **Company Size:** 53% Medium, 51% Small #### What Do G2 Reviewers Say About Squaretalk? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários valorizam a **facilidade de uso** do Squaretalk, melhorando o fluxo de trabalho e simplificando as tarefas de gerenciamento de forma contínua. - Os usuários valorizam as **capacidades de automação** do Squaretalk, aumentando a eficiência no suporte de chamadas e nas estratégias de marketing. - Os usuários valorizam a **eficiência** do Squaretalk, beneficiando-se do monitoramento em tempo real e das ferramentas que aumentam a eficácia operacional. - Os usuários consideram o Squaretalk uma **solução altamente confiável** para automatizar o suporte de chamadas e o marketing por SMS de forma eficiente. - Os usuários apreciam a **facilidade de uso e a plataforma rica em recursos** do Squaretalk, aumentando a produtividade e a integração sem esforço. ##### Cons - Os usuários acham a **configuração difícil** do Squaretalk desafiadora, especialmente com fluxos de trabalho complexos e recursos avassaladores. - Os usuários destacam os **recursos limitados** do Squaretalk, desejando melhorias nas integrações e funcionalidades avançadas. - Os usuários acham que **recursos complexos** do Squaretalk podem ser avassaladores e não muito intuitivos para novos usuários. - Os usuários acham a **complexidade das configurações avançadas** no Squaretalk desafiadora, especialmente para novos usuários e em momentos de alto tráfego. - Os usuários enfrentam **problemas de conexão** durante as horas de pico, o que pode interromper sua experiência, apesar do suporte confiável. #### What Are Recent G2 Reviews of Squaretalk? **["Transcrições de IA e Roteamento Inteligente Transformaram Nosso Processo de Consultas de Visto e Viagem"](https://www.g2.com/pt/survey_responses/squaretalk-review-13133843)** **Rating:** 5.0/5.0 stars _— Kithmi S._ [Read full review](https://www.g2.com/pt/survey_responses/squaretalk-review-13133843) **["Plataforma Perfeita para Gerenciar Nossas Equipes de Assistentes Virtuais Distribuídas"](https://www.g2.com/pt/survey_responses/squaretalk-review-13142693)** **Rating:** 5.0/5.0 stars _— Carlos S._ [Read full review](https://www.g2.com/pt/survey_responses/squaretalk-review-13142693) #### What Are G2 Users Discussing About Squaretalk? - [Para que é usado o Squaretalk?](https://www.g2.com/pt/discussions/what-is-squaretalk-used-for) - ‹ Prev‹ Prev - 1 - [2](/categories/communication-platform-as-a-service-cpaas?open_modal_url=%2Fproducts%2Fnotifyre%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcommunication-platform-as-a-service-cpaas%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/communication-platform-as-a-service-cpaas?open_modal_url=%2Fproducts%2Fnotifyre%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcommunication-platform-as-a-service-cpaas%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/communication-platform-as-a-service-cpaas?open_modal_url=%2Fproducts%2Fnotifyre%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcommunication-platform-as-a-service-cpaas%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/communication-platform-as-a-service-cpaas?open_modal_url=%2Fproducts%2Fnotifyre%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcommunication-platform-as-a-service-cpaas%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [11](/categories/communication-platform-as-a-service-cpaas?open_modal_url=%2Fproducts%2Fnotifyre%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcommunication-platform-as-a-service-cpaas%26source%3Dcategory&order=g2_score&page=11#product-list) - [12](/categories/communication-platform-as-a-service-cpaas?open_modal_url=%2Fproducts%2Fnotifyre%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcommunication-platform-as-a-service-cpaas%26source%3Dcategory&order=g2_score&page=12#product-list) - [Next ›Next ›](/categories/communication-platform-as-a-service-cpaas?open_modal_url=%2Fproducts%2Fnotifyre%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcommunication-platform-as-a-service-cpaas%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) [Online Backup Software](https://www.g2.com/categories/online-backup) [Relational Databases](https://www.g2.com/categories/relational-databases) [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms) [Data Observability Software](https://www.g2.com/categories/data-observability) Similar Categories - [Cloud Platform as a Service (PaaS)](/categories/cloud-platform-as-a-service-paas) - [Integrated Development Environments (IDE)](/categories/integrated-development-environments-ide) - [Software Testing](/categories/software-testing) - [Help Authoring Tool (HAT)](/categories/help-authoring-tool-hat) - [Other Development](/categories/other-development) - [AI Documentation Generators](/categories/ai-documentation-generators) - [API Development](/categories/api-development) - [API Documentation Management](/categories/api-documentation-management) - [API Generation](/categories/api-generation) - [API Management](/categories/api-management) - [API Marketplace](/categories/api-marketplace) - [API Mocking](/categories/api-mocking) - [API Platforms](/categories/api-platforms) - [Application Development](/categories/application-development) - [Backend as a Service (BaaS)](/categories/backend-as-a-service-baas) [Browse Communication Platform as a Service (CPaaS) Themes](/categories/communication-platform-as-a-service-cpaas/themes) ![Adam Crivello](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam Crivello") AC Researched and written by [Adam Crivello](https://research.g2.com/insights/author/adam-crivello) Updated March 31, 2026 Communication platforms as a service (cPaaS), sometimes referred to as cloud communication platforms, provide tools for mobile developers to connect their mobile apps to a phone’s SMS, voice, and verification features via APIs. Developers use these products to add communication capabilities such as text notifications, user-to-user chatting, and voice connectivity to their applications. Many cPaaS platforms help developers customize how their products interact with these features via documentation around extensibility. cPaaS allows developers to implement functionality beyond basic communications, such as [multi-factor authentication (MFA)](https://www.g2.com/categories/multi-factor-authentication-mfa) via texts and emails. These tools are often associated with [VoIP](https://www.g2.com/categories/voip), or voice over internet protocol software, which uses an IP network to transmit phone calls seamlessly without the need to connect to an extra telephone network. To qualify for inclusion in the Communication Platforms as a Service (cPaaS) category, a product must: - Host APIs allowing developers to integrate broad communication functionalities in their apps, beyond MFA or marketing comms - Provide documentation around API interactions and extensibility Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_43a6224d46579e98e5e091bdfdfca6cb/wati.png "Product Avatar Image")](https://www.g2.com/products/wati/reviews)[Wati](https://www.g2.com/products/wati/reviews)[4.6/5(500)](https://www.g2.com/products/wati/reviews) | WhatsApp broadcast automation with multi-agent inbox | "Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a8ac98c3dc6b34d66a55faf8a677f9f8/webex-connect.png "Product Avatar Image")](https://www.g2.com/products/webex-connect/reviews)[Webex Connect](https://www.g2.com/products/webex-connect/reviews)[4.5/5(103)](https://www.g2.com/products/webex-connect/reviews) | Omnichannel customer journey orchestration with low-code automation | "Empowers Automation with Intuitive Drag-and-Drop" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1b9418bf43c9dc6ee407143c6a7fe95c/telnyx-cpaas.jpeg "Product Avatar Image")](https://www.g2.com/products/telnyx-cpaas/reviews)[Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews)[4.7/5(525)](https://www.g2.com/products/telnyx-cpaas/reviews) | Programmable voice and SMS with owned-network reliability | "Outstanding Highly Recommend" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1bccbd6e9e586f32ee241d9c88945381/msg91.jpg "Product Avatar Image")](https://www.g2.com/products/msg91/reviews)[MSG91](https://www.g2.com/products/msg91/reviews)[4.5/5(199)](https://www.g2.com/products/msg91/reviews) | Transactional OTP delivery with failover routing | "Reliable, Fast SMS Delivery with Transparent, Reasonable Pricing" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_333d84f771a77f2d8c628aef2bcea65b/vonage-communications-apis.png "Product Avatar Image")](https://www.g2.com/products/vonage-communications-apis/reviews)[Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews)[4.2/5(404)](https://www.g2.com/products/vonage-communications-apis/reviews) | Multi-channel CPaaS with developer-first API integration | "Reliable and Developer-Friendly Communication APIs with Minor Limitations" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_89e20901aefa348939ec250ca6be763d/bandwidth-bandwidth.png "Product Avatar Image")](https://www.g2.com/products/bandwidth-bandwidth/reviews)[Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews)[4.4/5(504)](https://www.g2.com/products/bandwidth-bandwidth/reviews) | Carrier-grade voice, SMS, and LNP provisioning | "Great Account Manager and RCS Team Support" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e4cb319d91ef480d84a5dc9e77e9eba/dotdigital.png "Product Avatar Image")](https://www.g2.com/products/dotdigital/reviews)[Dotdigital](https://www.g2.com/products/dotdigital/reviews)[4.4/5(1,235)](https://www.g2.com/products/dotdigital/reviews) | Omnichannel lifecycle automation with CRM-integrated segmentation | "Dotdigital: Intuitive, Scalable Marketing Automation with Exceptional Support" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image")](https://www.g2.com/products/twilio/reviews)[Twilio](https://www.g2.com/products/twilio/reviews)[4.1/5(529)](https://www.g2.com/products/twilio/reviews) | Programmable SMS, voice, and authentication APIs | "Reliable, Developer-Friendly APIs for Scalable Communications" | * * * Show More ### Communication Platform as a Service (CPaaS) Topics - [Communication Platform as a Service (CPaaS) Software: Analyst Takeaways from G2’s Review Data](#communication-platform-as-a-service-cpaas-software-analyst-takeaways-from-g2-s-review-data) - [What I Often See in CPaaS Software Feedback](#what-i-often-see-in-cpaas-software-feedback) - [My Expert Takeaway on CPaaS Software in 2025](#my-expert-takeaway-on-cpaas-software-in-2025) - [ ### Communication Platform as a Service (CPaaS) Topics Expand/Collapse ](#) - [Communication Platform as a Service (CPaaS) Software: Analyst Takeaways from G2’s Review Data](#communication-platform-as-a-service-cpaas-software-analyst-takeaways-from-g2-s-review-data) - [What I Often See in CPaaS Software Feedback](#what-i-often-see-in-cpaas-software-feedback) - [My Expert Takeaway on CPaaS Software in 2025](#my-expert-takeaway-on-cpaas-software-in-2025) - ## Learn More About Communication Platform as a Service (cPaaS) Platforms ### Communication Platform as a Service (CPaaS) Software: Analyst Takeaways from G2’s Review Data Communication Platform as a Service, also known as CPaaS software, is a cloud-based platform that helps businesses and users easily integrate real-time communication features into other applications and workflows. CPaaS allows developers and IT professionals to add voice, video, and messaging to their apps by using a cloud-based provider. CPaaS software stands out for how rapidly it’s reshaping how businesses communicate. From my analysis after reviewing a dataset of 1000s of reviews, CPaaS software is a popular choice for startups and [small businesses](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/small-business) due to most software of this type offering scalability and ease of integration. Large [enterprises](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/enterprise) also seek to use this software to enhance customer experience and improve internal communication. ### What I Often See in CPaaS Software Feedback #### Pros: What Users Consistently Appreciate - **Ease of Use:** Users frequently emphasize that CpaaS platforms are intuitive, helping teams get started quickly without deep technical expertise. _“Dotdigital is an intuitive, user-friendly platform that enables marketers of any level of ability to create impactful email campaigns, landing pages and enquiry forms. We love the access available to expert help when needed, and the detailed data reports we can generate following email campaigns.”_ - [Sarah B. Dotdigital Review](https://www.g2.com/products/dotdigital/reviews/dotdigital-review-11027122) - **Seamless Integration:**  Many reviews highlight how easily CpaaS APIs plug into existing systems, streamlining deployment and allowing faster time to value. _“I think Dot Digital is a great platform, I have used it across 2 jobs over the last 5 years or so and always found it to be leading ESP. I really enjoy how easy the email builder is to use, creating automations and segments is also really easy and effective. I think the integrations you can make are also great, we recently started using a parent and child account to work with two sister brands and found it really easy to set up, especially with our account manager now on hand to help with any issues. We use Dot Digital every day and have never have serious issues, I have been able to show less experienced colleagues how to use the paltform and get the up to speed very quickly”_ - [James A. Dotdigital Review](https://www.g2.com/products/dotdigital/reviews/dotdigital-review-11161494) - **Reliable Support:** Strong customer support shows up repeatedly in positive feedback. Users appreciate responsive teams that can troubleshoot or guide implementation when needed. _“I never had an easy platform to paly around with and guess what you have an API for everything so if you want to automate this, you can do so easily. Their support is perfect as they route your chat to the relevant team and your issues are totally solved and you get an answer at the end with what you are asking for. I'm getting jelous as we need this support in our team as well.” -_ [Mike R. Review](https://www.g2.com/products/telnyx-cpaas/reviews/telnyx-cpaas-review-10346368) #### Cons: Where Many Platforms Fall Short - **Delays and Downtime:** A smaller but important set of reviews call out service reliability and latency as pain points, particularly during high-traffic periods. _“Sometimes users have experienced interface freezes or call lags, though these are not frequent. Can disrupt call flow in high-volume environments. The Basic User Interface Design is functional but outdated. It is slow or inconsistent in support at times especially during critical issues.”_ - [Nistha S. Ozonetel Review](https://www.g2.com/products/ozonetel/reviews/ozonetel-review-11114319) - **Support Gaps: ** While support is often praised, it’s also one of the top complaints—suggesting inconsistency in experiences across vendors or geographies. _“There are areas for improvement. Occasionally, the reimbursement tracking feels a bit slow when syncing with our financial systems, which can delay updates. That said, the customer support team has been responsive and helpful whenever we've faced issues.” -_ [Muhammed W. Pluto Review](https://www.g2.com/products/plutocard/reviews/pluto-review-10793201) - **Unclear Pricing** – Users mention they “don’t like” pricing surprises or a lack of transparency in usage-based billing models. _“The pricing structure is complicated, especially when dealing with multiple APIs and international rates.”_ - [Nirav R. Vonage Communications Review](https://www.g2.com/products/vonage-communications-apis/reviews/vonage-communications-apis-review-9878969) ### My Expert Takeaway on CPaaS Software in 2025 My takeaway is that the most successful teams using CPaaS software treat it not just as a comms add-on, but as a core layer of customer engagement. Startups, Small businesses, and enterprises often integrate CPaaS into their workflows—support tickets, logistics tracking, or even onboarding flows—where responsiveness is key. From a metrics standpoint, the **average star rating across reviews is a strong 4.48, and the likelihood to recommend averages at 8.97** , signaling broad satisfaction. Ease of use (6.31/7) and quality of support (6.32/7) rank high, underscoring the category’s maturity. Industries like healthcare and fintech, where security and speed are important, are especially heavy adopters. If your team is scaling operations and needs a reliable way to keep customers in the loop, CpaaS deserves serious consideration. [Brittany Guntang](https://learn.g2.com/author/brittany-guntang) **Last updated on May 19, 2025** ###