MY
Matt Y.
Director of MSP
Small-Business (50 or fewer emp.)
"NordLayer Review"
4.5/5
What do you like best about NordLayer?

NordLayer is easy to install and configure, plus it just works. You set it up and basically forget it. I like that it then allows us to limit our software to the NordLayer IP address for increased security. Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

Certain websites, such as my banking website, do not like NordLayer and will not connect. It seems that they interpret our IP (in a different US state) as being too far away geographically, so it triggers a security issue. Review collected by and hosted on G2.com.

Response from Stacy M of NordLayer

Hi Matt, thank you for leaving us a review, they help us to grow and make our product even better. We’ll pass on your feedback to the team!

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Great service"
4/5
What do you like best about NordLayer?

I can turn it on and forget about it. Auto connecting on untrusted networks is a great feature. Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

Buying licenses is somewhat confusing in the admin. I had to jump through some hoops to purchase licenses for my team. Review collected by and hosted on G2.com.

Response from Stacy M of NordLayer

Hi Andrew, thank you for taking the time to share your opinion with us. We’ve noted your feedback and will pass it on to the team.

Michael M.
MM
Michael M.
Small-Business (50 or fewer emp.)
"Great most of the time!"
4/5
What do you like best about NordLayer?

I have a fiber connection and as most people know, VPNs do impact your speed, however the impact for me is minimal, speed test clocking in at 79mbps down for a 100mbps connection. Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

On occassion, some of the servers you connect to will be slow, possibly they have many users connected or a lot of data passing through that server, but a quick reconnect fixes it right up. Review collected by and hosted on G2.com.

Response from Stacy M of NordLayer

Thank you for leaving us a review Michael, we'll take your feedback on board!

EC
Elijah C.
Small-Business (50 or fewer emp.)
"It's been perfect for my organization"
4.5/5
What do you like best about NordLayer?

NordLayer hasn't slowed down our data flow at all and having the dedicated server and IP range has made our firewall and security rules much easier! Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

The cost is higher than I like, but so far, it's been worth it. Review collected by and hosted on G2.com.

Response from Stacy M of NordLayer

Hi Elijah, we're glad NordLayer is making security easier for you! We’ve noted your feedback and will pass it on to the team.

KP
Kevin P.
Mid-Market (51-1000 emp.)
"Absolutely Fantastic"
5/5
What do you like best about NordLayer?

The ability for our remote teams to connect to our network and work as if they were in the office. Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

I have no dislikes about NordLayer! The service is amazing. Review collected by and hosted on G2.com.

Response from Stacy M of NordLayer

Hi Kevin! Thank you for the review, we’re glad to provide a service you’re happy with.

Adam O.
AO
Adam O.
Small-Business (50 or fewer emp.)
"Great Enterprise Product!"
4.5/5
What do you like best about NordLayer?

We've been using Nordlayer for a few months now and it's been great as far as the speed and connectivity. Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

We have not had an issues with Nordlayer Review collected by and hosted on G2.com.

Response from Stacy M of NordLayer

Hi Adam, we're glad your NordLayer is providing the service you need! Thanks for leaving us a review.

BQ
Brian Q.
Small-Business (50 or fewer emp.)
"Terrible for Enterprise"
0/5
What do you like best about NordLayer?

Nothing. I do not have a positive review about Nordlayer. In fact, the only reason we still use Nordlayer is because we have not had the time to switch to another provider. As soon as we do, we're dumping Nordlayer for good. Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

I use the Linux client. It is very unreliable. For no reason, the status frequently goes from "Connected" to "Failed. And everytime it does, I have to restart my laptop for it to work again. That kills productivity. Review collected by and hosted on G2.com.

Response from Stacy M of NordLayer

Hi Brian, sorry you have not had a good experience with us. Please reach out to our support team so we can help resolve any issues.

BH
Bart H.
Support and Hosting
Small-Business (50 or fewer emp.)
"Great product"
4.5/5
What do you like best about NordLayer?

Nordlayer is very easy to install and use. Until now, all coworkers that use it were able to install and start using the software with little help. I also like that the app just opens a bar on the right side of the screen instead of being another 'full size' app on my taskbar. Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

Even when closed, the background service blocks some network ports you might want to use. So in this case, you'll have to close down the running service when the software is already closed. Review collected by and hosted on G2.com.

AB
Alexandra B.
Small-Business (50 or fewer emp.)
"NordLayer makes it easy for employees to work remotely"
5/5
What do you like best about NordLayer?

The simplicity and ease of connecting employees to the target country Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

I haven't run into any issues with NordLayer within my scope of use Review collected by and hosted on G2.com.

Response from Stacy M of NordLayer

Hi! We’re grateful to receive the feedback, thanks for taking the time out of your day to write one!

Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"VPN mostly worked fine - customer support is terrible"
1.5/5
What do you like best about NordLayer?

The VPN worked as expected - performance was acceptable. Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

Customer support is terrible. Only support is through chat. Simple billing issue could not be addressed. Said they would refer it to Finance, who "should get back to you in a few days, but no guarantee", meanwhile locked out of company account. Review collected by and hosted on G2.com.

Response from Laima M of NordLayer

Hello, thank you for leaving us a review.

We are sorry to hear about your negative experience with our customer support team. Could you please specify what was the Ticket ID of your inquiry with our customer support? We will investigate the issue and provide you with further assistance.

Also, please feel free to reach out to us via email at support@nordlayer.com or via live chats again. Thank you.