RC
Rebeca C.
Building Materials
Small-Business (50 or fewer emp.)
"Troubleshooting and monitoring tasks"
4.5/5
What do you like best about NordLayer?

Its definitely worth it for the level of security and privacy it provides. Im extremely satisfied, with this solution as it provides top notch VPN services. Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

This limits flexibility. Makes tailoring the service to needs more difficult. The absence of logs and resource control adds complexity. Review collected by and hosted on G2.com.

Response from Laima M of NordLayer
Edit edit

Hello, Rebeca, thank you for leaving us a review!

We really appreciate your feedback on NordLayer's security and privacy features. Your feedback is valuable in our ongoing efforts to provide an even better experience!

Thank you for choosing us.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Never pay yearly upfront. You'll never get a refund for reducing seats."
0.5/5
What do you like best about NordLayer?

Nothing. We're dropping NordLayer as soon as our payment period ends. (Never pay yearly upfront!) Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

Just like title says, never pay yearly upfront. You'll never get a refund for reducing seats.

Only pay monthly and cut down costs at your will.

- Management website lacks many features such as server stats page, private vpn gateway status page etc.

- Low performance, loses connection frequently. Terrible for enterprise use.

- Bad customer service. quick to connect, nothing is resolved. They don't even know thir own policy and feeds customers with wrong information.

- What kind of Enterprise VPN provider CHANGE SERVER IP WITHOUT NOTIFYING THE CUSTOMER? We couldn't connect to our servers because they changed VPN server IP suddenly, and lost thousands of customers. Review collected by and hosted on G2.com.

Response from Laima M of NordLayer
Edit edit

Hello, thank you for leaving us a review.

We are very sorry to hear about your negative experience and we really want to sort out this issue for you. Please contact our customer support team at support@nordlayer.com or start a live chat by clicking on the chat bubble in the bottom right corner of your browser on our website: https://nordlayer.com/. We will investigate your case.

Thank you.

Jon S.
JS
Jon S.
D
Mid-Market (51-1000 emp.)
"Ok consumer VPN"
1/5
What do you like best about NordLayer?

Nord provides an easy to use VPN client, which can be used by traveling team members. Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

Nord has a lot of limitations with integrations, and federation with Azure is spotty at best. Support is rather slow in responding. Review collected by and hosted on G2.com.

Response from Laima M of NordLayer
Edit edit

Hi Jon, thank you for leaving us a review.

Thank you for sharing your feedback and we apologize for the issues you've experienced. We genuinely appreciate your insights, as they help us improve our services.

We're actively working on improving our integration capabilities and other important features. Your input very is valuable to us, and we'd like to discuss your concerns further. Please feel free to contact our support team via live chats as well, by clicking on the chat bubble in the bottom right corner of your browser on our website: https://nordlayer.com/. You'll be connected to our customer support agent and be assisted right away.

GS
Gurlal S.
Small-Business (50 or fewer emp.)
"Nordlayer"
5/5
What do you like best about NordLayer?

I love nordlayer. It has gateways that you can assign to each member or group. I created a gateway for each department so I can seprate their traffic and give them different accesses. Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

I dont like how nord sometimes doesnt auto connect. I have to manually connect with it. I wish it could connect at the login screen. User can only login if they are first connect to the vpn Review collected by and hosted on G2.com.

Response from Stacy M of NordLayer
Edit edit

Hi Gurlal! We’re grateful to receive this feedback, thanks for taking the time out of your day to write one! We recently launched our Always On VPN that should allow you to auto connect. Please contact us if you need any further support!

Pravin W.
PW
Pravin W.
Member Of Technical Staff
Small-Business (50 or fewer emp.)
"NordLayer the strong security layer"
3.5/5
What do you like best about NordLayer?

NordLayer offers exceptional security, with robust encryption and a dedicated network infrastructure. Its user-friendly interface ensures ease of use. Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

connectivity issues, such as slower speeds during peak usage times. Additionally, the pricing may be higher compared to some other VPN services, Review collected by and hosted on G2.com.

Response from Laima M of NordLayer
Edit edit

Hello, Pravin, thank you for leaving us a review.

We really value your feedback, and we want you to know that we're continuously working to improve our service. We're actively investing in infrastructure enhancements to address these concerns and ensure a smoother experience for all our users.

Please always feel free to contact our support team at support@nordlayer.com or via live chats, and we'll be happy to help you fix any connectivity issues you might be having.

Thanks for being with us!

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"A Really Solid VPN Solution"
5/5
What do you like best about NordLayer?

Really easy to use and manage, basically plug and play, the features are nice and the interface is really easy to work with. Pretty satisfied with this VPN solution since day one. Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

I really have no complaints with this app if I'm being honest. Review collected by and hosted on G2.com.

Response from Laima M of NordLayer
Edit edit

Hello, thank you for leaving us a review.

We're delighted to hear you are having a great experience. Thanks for being with us!

Feel free to get in touch with us whenever in need.

Verified User in Executive Office
AE
Verified User in Executive Office
Small-Business (50 or fewer emp.)
"Solid for Small and Large Teams"
5/5
What do you like best about NordLayer?

I really enjoy the aspect that it is good for both small and large teams. You can segment each team and create servers and spaces for everyone. The UI is the best for enterprise use as well. Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

I was not a fan of the lack of tracking and follow ups with team members. It was tricky to nail down if everyone was truly using it how they should be. Review collected by and hosted on G2.com.

Response from Stacy M of NordLayer
Edit edit

We're glad you're enjoying the UI! We’ve noted what we could do better and how we can provide a better service for you, thank you for leaving us a review.

Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Decent, easy VPN service"
4/5
What do you like best about NordLayer?

Easy to implement across our team internationally Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

Customer service was helpful, but a little clunky (needed to book a call) Review collected by and hosted on G2.com.

Response from Laima M of NordLayer
Edit edit

Hello, thank you for leaving us a review.

We're glad to hear that you found NordLayer easy to implement for your international team. We appreciate your feedback about the customer service process and will take steps to streamline the support experience.

Do not hesitate to contact us whenever in need!

SK
Steve K.
Small-Business (50 or fewer emp.)
"Does what it says on the tin."
3.5/5
What do you like best about NordLayer?

NordLayer was easy to set up and manage for my team. We needed both the security of a VPN and a static IP for the whole team and NordLayer gives us both at a price that is in line with the competition. Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

I think it is a bit pricey but the alternatives are too so if you need a VPN and it is worth it for your company to pay for it then I think NordLayer is a fine choice. Review collected by and hosted on G2.com.

Response from Stacy M of NordLayer
Edit edit

Thank you for the review Steve, we appreciate the feedback!

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Fast, Secure, and User-Friendly"
4/5
What do you like best about NordLayer?

NordLayer VPN is an excellent choice for anyone looking for a reliable and secure virtual private network (VPN) service. I've been using it for several months now, and we've been consistently satisfied with its speed, performance, and ease of use. Review collected by and hosted on G2.com.

What do you dislike about NordLayer?

NordLayer VPN doesn't have any significant drawbacks. However, if I had to choose something, I would say that the admin interface could be more user-friendly and intuitive. Despite this, I have encountered worse interfaces in other VPN services. Overall, NordLayer VPN is a reliable and high-quality VPN service that meets my needs. Review collected by and hosted on G2.com.

Response from Stacy M of NordLayer
Edit edit

Hi, thank you so much for leaving a review! We’ll noted your feedback and we’ll pass on your concerns on to the team. If you have any further questions please don’t hesitate to reach out to us.