--- title: NordLayer Reviews meta\_title: 'NordLayer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 127 reviews by the users' company size, role or industry to find out how NordLayer works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 127 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Network Security url: https://www.g2.com/categories/network-security --- ### NordLayer Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of NordLayer, enabling simple setup and flexible configurations for various locations. [(6 mentions)](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=1417824&qs=pros-and-cons#reviews) Users appreciate the **setup ease** of NordLayer, enjoying straightforward configuration and supportive documentation for a seamless experience. [(4 mentions)](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=1417683&qs=pros-and-cons#reviews) Users value the **easy access** NordLayer provides, allowing quick and secure connections for teams from anywhere. [(3 mentions)](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=1418667&qs=pros-and-cons#reviews) Users value the **easy management** of NordLayer, enabling quick user adjustments and streamlined secure access for teams. [(3 mentions)](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=1418370&qs=pros-and-cons#reviews) Users commend the **easy setup** of NordLayer, appreciating the supportive documentation and straightforward configuration process. [(3 mentions)](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=1417720&qs=pros-and-cons#reviews) Users experience **performance issues** with slow connections and limited troubleshooting options, impacting efficiency and user management. [(5 mentions)](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=1418382&qs=pros-and-cons#reviews) Users find NordLayer has **limited features** , restricting advanced configurations and management capabilities for Team Admins. [(4 mentions)](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=1418275&qs=pros-and-cons#reviews) Users experience occasional **connection issues** with NordLayer, including slow connections and drops on unstable networks. [(3 mentions)](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=1418603&qs=pros-and-cons#reviews) Users find **complex configuration** challenging, with limited customization and slow support for advanced network setups. [(2 mentions)](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=2281351&qs=pros-and-cons#reviews) Users find the **complex setup** of NordLayer frustrating, particularly for advanced configurations and larger organizations. [(2 mentions)](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=2281277&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of NordLayer ##### 1. Ease of Use Users appreciate the **ease of use** of NordLayer, enabling simple setup and flexible configurations for various locations. [ See 6 mentions ](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=1417824&qs=pros-and-cons#reviews) See Related User Reviews ![Maayan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maayan B.") MB Maayan B. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Security and Versatility with NordLayer" What do you like about NordLayer? I like that I can configure NordLayer to match multiple programs, and it's a VPN that I can connect like a normal VPN if I want to be in Turkey, Roman ![Sanket P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket P.") SP Sanket P. Small-Business (50 or fewer emp.) 5.0/5 "Easy, Zero-Trust Secure Access with Simple User Management and Reliable Performance" What do you like about NordLayer? What I like best about NordLayer is how easy it makes secure access for teams. It doesn't feel like a traditional VPN that needs a lot of setup and ma ##### 2. Setup Ease Users appreciate the **setup ease** of NordLayer, enjoying straightforward configuration and supportive documentation for a seamless experience. [ See 4 mentions ](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=1417683&qs=pros-and-cons#reviews) See Related User Reviews ![Maayan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maayan B.") MB Maayan B. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Security and Versatility with NordLayer" What do you like about NordLayer? I like that I can configure NordLayer to match multiple programs, and it's a VPN that I can connect like a normal VPN if I want to be in Turkey, Roman ![Sanket P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket P.") SP Sanket P. Small-Business (50 or fewer emp.) 5.0/5 "Easy, Zero-Trust Secure Access with Simple User Management and Reliable Performance" What do you like about NordLayer? What I like best about NordLayer is how easy it makes secure access for teams. It doesn't feel like a traditional VPN that needs a lot of setup and ma ##### 3. Easy Access Users value the **easy access** NordLayer provides, allowing quick and secure connections for teams from anywhere. [ See 3 mentions ](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=1418667&qs=pros-and-cons#reviews) See Related User Reviews ![Sanket P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket P.") SP Sanket P. Small-Business (50 or fewer emp.) 5.0/5 "Easy, Zero-Trust Secure Access with Simple User Management and Reliable Performance" What do you like about NordLayer? What I like best about NordLayer is how easy it makes secure access for teams. It doesn't feel like a traditional VPN that needs a lot of setup and ma AT ADITYA T. Mid-Market (51-1000 emp.) 5.0/5 "NordLayer:Seamless Remote Access with Easy Management, But Occasional Drops and Tiered Features" What do you like about NordLayer? What I appreciate most about NordLayer is how seamlessly and securely it enables remote access, letting teams connect to private networks from any loc ##### 4. Easy Management Users value the **easy management** of NordLayer, enabling quick user adjustments and streamlined secure access for teams. [ See 3 mentions ](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=1418370&qs=pros-and-cons#reviews) See Related User Reviews ![Maayan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maayan B.") MB Maayan B. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Security and Versatility with NordLayer" What do you like about NordLayer? I like that I can configure NordLayer to match multiple programs, and it's a VPN that I can connect like a normal VPN if I want to be in Turkey, Roman ![Sanket P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket P.") SP Sanket P. Small-Business (50 or fewer emp.) 5.0/5 "Easy, Zero-Trust Secure Access with Simple User Management and Reliable Performance" What do you like about NordLayer? What I like best about NordLayer is how easy it makes secure access for teams. It doesn't feel like a traditional VPN that needs a lot of setup and ma ##### 5. Easy Setup Users commend the **easy setup** of NordLayer, appreciating the supportive documentation and straightforward configuration process. [ See 3 mentions ](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=1417720&qs=pros-and-cons#reviews) See Related User Reviews ![Maayan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maayan B.") MB Maayan B. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Security and Versatility with NordLayer" What do you like about NordLayer? I like that I can configure NordLayer to match multiple programs, and it's a VPN that I can connect like a normal VPN if I want to be in Turkey, Roman ![Jeffram C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffram C.") JC Jeffram C. Mid-Market (51-1000 emp.) 3.5/5 "NordLayer Review: Secure Business VPN for Modern Teams" What do you like about NordLayer? Nordlayers settings are straightforward and very easy to configure. You will just need common sense a little bit of knowledge to configure it. ### 5 Cons or Disadvantages of NordLayer ##### 1. Performance Issues Users experience **performance issues** with slow connections and limited troubleshooting options, impacting efficiency and user management. [ See 5 mentions ](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=1418382&qs=pros-and-cons#reviews) See Related User Reviews ![Maayan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maayan B.") MB Maayan B. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Security and Versatility with NordLayer" What do you dislike about NordLayer? somthins its take a lot of time to connect even the internet wifi is strong and stable ![Sanket P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket P.") SP Sanket P. Small-Business (50 or fewer emp.) 5.0/5 "Easy, Zero-Trust Secure Access with Simple User Management and Reliable Performance" What do you dislike about NordLayer? One downside is that advanced configuration options are limited. If you want very deep or custom networking rules, it may feel restrictive. Pricing ca ##### 2. Limited Features Users find NordLayer has **limited features** , restricting advanced configurations and management capabilities for Team Admins. [ See 4 mentions ](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=1418275&qs=pros-and-cons#reviews) See Related User Reviews ![Sanket P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket P.") SP Sanket P. Small-Business (50 or fewer emp.) 5.0/5 "Easy, Zero-Trust Secure Access with Simple User Management and Reliable Performance" What do you dislike about NordLayer? One downside is that advanced configuration options are limited. If you want very deep or custom networking rules, it may feel restrictive. Pricing ca AT ADITYA T. Mid-Market (51-1000 emp.) 5.0/5 "NordLayer:Seamless Remote Access with Easy Management, But Occasional Drops and Tiered Features" What do you dislike about NordLayer? One downside of NordLayer is that occasional connection drops can occur, especially on unstable networks. Some advanced security features are only ava ##### 3. Connection Issues Users experience occasional **connection issues** with NordLayer, including slow connections and drops on unstable networks. [ See 3 mentions ](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=1418603&qs=pros-and-cons#reviews) See Related User Reviews ![Maayan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maayan B.") MB Maayan B. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Security and Versatility with NordLayer" What do you dislike about NordLayer? somthins its take a lot of time to connect even the internet wifi is strong and stable ![Sanket P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket P.") SP Sanket P. Small-Business (50 or fewer emp.) 5.0/5 "Easy, Zero-Trust Secure Access with Simple User Management and Reliable Performance" What do you dislike about NordLayer? One downside is that advanced configuration options are limited. If you want very deep or custom networking rules, it may feel restrictive. Pricing ca ##### 4. Complex Configuration Users find **complex configuration** challenging, with limited customization and slow support for advanced network setups. [ See 2 mentions ](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=2281351&qs=pros-and-cons#reviews) See Related User Reviews ![Sanket P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket P.") SP Sanket P. Small-Business (50 or fewer emp.) 5.0/5 "Easy, Zero-Trust Secure Access with Simple User Management and Reliable Performance" What do you dislike about NordLayer? One downside is that advanced configuration options are limited. If you want very deep or custom networking rules, it may feel restrictive. Pricing ca ![John Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John Y.") JY John Y. Small-Business (50 or fewer emp.) 0.5/5 "Great when it works, terrible when it doesn't" What do you dislike about NordLayer? If you plan on doing slightly more complicated VPN configuration such as split tunneling, I would definitely look for another solution. 1. While t ##### 5. Complex Setup Users find the **complex setup** of NordLayer frustrating, particularly for advanced configurations and larger organizations. [ See 2 mentions ](https://www.g2.com/products/nordlayer/reviews?filters%5Bsentiment_snippet%5D=2281277&qs=pros-and-cons#reviews) See Related User Reviews AT ADITYA T. Mid-Market (51-1000 emp.) 5.0/5 "NordLayer:Seamless Remote Access with Easy Management, But Occasional Drops and Tiered Features" What do you dislike about NordLayer? One downside of NordLayer is that occasional connection drops can occur, especially on unstable networks. Some advanced security features are only ava ![John Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John Y.") JY John Y. Small-Business (50 or fewer emp.) 0.5/5 "Great when it works, terrible when it doesn't" What do you dislike about NordLayer? If you plan on doing slightly more complicated VPN configuration such as split tunneling, I would definitely look for another solution. 1. While t MY Matt Y. Director of MSP Small-Business (50 or fewer emp.) 2/22/2023 "NordLayer Review" 4.5/5 What do you like best about NordLayer? NordLayer is easy to install and configure, plus it just works. You set it up and basically forget it. I like that it then allows us to limit our software to the NordLayer IP address for increased security. Review collected by and hosted on G2.com. What do you dislike about NordLayer? Certain websites, such as my banking website, do not like NordLayer and will not connect. It seems that they interpret our IP (in a different US state) as being too far away geographically, so it triggers a security issue. Review collected by and hosted on G2.com. What problems is NordLayer solving and how is that benefiting you? We use NordLayer to solve the problem of setting up a VPN. Since NordLayer is easy to setup and based in the cloud, there is very little configuration that is needed. Review collected by and hosted on G2.com. Show More Response from Stacy M of NordLayer [Editedit](https://www.g2.com/survey_responses/nordlayer-review-7751179/official_response/edit) Hi Matt, thank you for leaving us a review, they help us to grow and make our product even better. We’ll pass on your feedback to the team! Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 2/22/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/11/2023 "Great service" 4/5 What do you like best about NordLayer? I can turn it on and forget about it. Auto connecting on untrusted networks is a great feature. Review collected by and hosted on G2.com. What do you dislike about NordLayer? Buying licenses is somewhat confusing in the admin. I had to jump through some hoops to purchase licenses for my team. Review collected by and hosted on G2.com. What problems is NordLayer solving and how is that benefiting you? NordLayer allows our engineers to feel safe working remotely and abroad on untrusted connections. We don't have to think about staying secure because NordLayer is working in the background. Review collected by and hosted on G2.com. Show More Response from Stacy M of NordLayer [Editedit](https://www.g2.com/survey_responses/nordlayer-review-8069303/official_response/edit) Hi Andrew, thank you for taking the time to share your opinion with us. We’ve noted your feedback and will pass it on to the team. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael M.") MM Michael M. Small-Business (50 or fewer emp.) 2/23/2023 "Great most of the time!" 4/5 What do you like best about NordLayer? I have a fiber connection and as most people know, VPNs do impact your speed, however the impact for me is minimal, speed test clocking in at 79mbps down for a 100mbps connection. Review collected by and hosted on G2.com. What do you dislike about NordLayer? On occassion, some of the servers you connect to will be slow, possibly they have many users connected or a lot of data passing through that server, but a quick reconnect fixes it right up. Review collected by and hosted on G2.com. What problems is NordLayer solving and how is that benefiting you? In our new work from home age many people have insecure networks in their homes and many people work in communal areas so having a VPN helps improve their security. Review collected by and hosted on G2.com. Show More Response from Stacy M of NordLayer [Editedit](https://www.g2.com/survey_responses/nordlayer-review-7755530/official_response/edit) Thank you for leaving us a review Michael, we'll take your feedback on board! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller EC Elijah C. Small-Business (50 or fewer emp.) 5/11/2023 "It's been perfect for my organization" 4.5/5 What do you like best about NordLayer? NordLayer hasn't slowed down our data flow at all and having the dedicated server and IP range has made our firewall and security rules much easier! Review collected by and hosted on G2.com. What do you dislike about NordLayer? The cost is higher than I like, but so far, it's been worth it. Review collected by and hosted on G2.com. What problems is NordLayer solving and how is that benefiting you? Control of Production assets and logging of resource access. Review collected by and hosted on G2.com. Show More Response from Stacy M of NordLayer [Editedit](https://www.g2.com/survey_responses/nordlayer-review-8069960/official_response/edit) Hi Elijah, we're glad NordLayer is making security easier for you! We’ve noted your feedback and will pass it on to the team. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KP Kevin P. Mid-Market (51-1000 emp.) 5/11/2023 "Absolutely Fantastic" 5/5 What do you like best about NordLayer? The ability for our remote teams to connect to our network and work as if they were in the office. Review collected by and hosted on G2.com. What do you dislike about NordLayer? I have no dislikes about NordLayer! The service is amazing. Review collected by and hosted on G2.com. What problems is NordLayer solving and how is that benefiting you? We transitioned from using Microsoft Remote Apps to NordLayer to allow our team members complete access to our network. Review collected by and hosted on G2.com. Show More Response from Stacy M of NordLayer [Editedit](https://www.g2.com/survey_responses/nordlayer-review-8070156/official_response/edit) Hi Kevin! Thank you for the review, we’re glad to provide a service you’re happy with. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adam O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam O.") AO Adam O. Small-Business (50 or fewer emp.) 5/12/2023 "Great Enterprise Product!" 4.5/5 What do you like best about NordLayer? We've been using Nordlayer for a few months now and it's been great as far as the speed and connectivity. Review collected by and hosted on G2.com. What do you dislike about NordLayer? We have not had an issues with Nordlayer Review collected by and hosted on G2.com. What problems is NordLayer solving and how is that benefiting you? We were able to implement zero trust network within our infrastructure using Nordlayer. Review collected by and hosted on G2.com. Show More Response from Stacy M of NordLayer [Editedit](https://www.g2.com/survey_responses/nordlayer-review-8080006/official_response/edit) Hi Adam, we're glad your NordLayer is providing the service you need! Thanks for leaving us a review. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BQ Brian Q. Small-Business (50 or fewer emp.) 2/22/2023 "Terrible for Enterprise" 0/5 What do you like best about NordLayer? Nothing. I do not have a positive review about Nordlayer. In fact, the only reason we still use Nordlayer is because we have not had the time to switch to another provider. As soon as we do, we're dumping Nordlayer for good. Review collected by and hosted on G2.com. What do you dislike about NordLayer? I use the Linux client. It is very unreliable. For no reason, the status frequently goes from "Connected" to "Failed. And everytime it does, I have to restart my laptop for it to work again. That kills productivity. Review collected by and hosted on G2.com. What problems is NordLayer solving and how is that benefiting you? We use Nordlayer as a gateway to our computing infrastructure, on AWS. To access any of our server, a person must have a Nordlayer account under our organization. Review collected by and hosted on G2.com. Show More Response from Stacy M of NordLayer [Editedit](https://www.g2.com/survey_responses/nordlayer-review-7747185/official_response/edit) Hi Brian, sorry you have not had a good experience with us. Please reach out to our support team so we can help resolve any issues. 2/23/2023 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller BH Bart H. Support and Hosting Small-Business (50 or fewer emp.) 11/4/2022 "Great product" 4.5/5 What do you like best about NordLayer? Nordlayer is very easy to install and use. Until now, all coworkers that use it were able to install and start using the software with little help. I also like that the app just opens a bar on the right side of the screen instead of being another 'full size' app on my taskbar. Review collected by and hosted on G2.com. What do you dislike about NordLayer? Even when closed, the background service blocks some network ports you might want to use. So in this case, you'll have to close down the running service when the software is already closed. Review collected by and hosted on G2.com. What problems is NordLayer solving and how is that benefiting you? When working from home we previously used our router's VPN which worked fine but would slow down our network significantly when many people worked from home. This is not a problem with NordLayer, and this really helps, especially the dev team, when downloading big files. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AB Alexandra B. Small-Business (50 or fewer emp.) 5/9/2023 "NordLayer makes it easy for employees to work remotely" 5/5 What do you like best about NordLayer? The simplicity and ease of connecting employees to the target country Review collected by and hosted on G2.com. What do you dislike about NordLayer? I haven't run into any issues with NordLayer within my scope of use Review collected by and hosted on G2.com. What problems is NordLayer solving and how is that benefiting you? NordLayer helps employees who work from out of the country sign into platforms that are location-based Review collected by and hosted on G2.com. Show More Response from Stacy M of NordLayer [Editedit](https://www.g2.com/survey_responses/nordlayer-review-8053788/official_response/edit) Hi! We’re grateful to receive the feedback, thanks for taking the time out of your day to write one! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 8/11/2023 "VPN mostly worked fine - customer support is terrible" 1.5/5 What do you like best about NordLayer? The VPN worked as expected - performance was acceptable. Review collected by and hosted on G2.com. What do you dislike about NordLayer? Customer support is terrible. Only support is through chat. Simple billing issue could not be addressed. Said they would refer it to Finance, who "should get back to you in a few days, but no guarantee", meanwhile locked out of company account. Review collected by and hosted on G2.com. What problems is NordLayer solving and how is that benefiting you? Primily, secure access for staff who are travelling or working remotely. Review collected by and hosted on G2.com. Show More Response from Laima M of NordLayer [Editedit](https://www.g2.com/survey_responses/nordlayer-review-8461317/official_response/edit) Hello, thank you for leaving us a review. We are sorry to hear about your negative experience with our customer support team. Could you please specify what was the Ticket ID of your inquiry with our customer support? We will investigate the issue and provide you with further assistance. Also, please feel free to reach out to us via email at support@nordlayer.com or via live chats again. Thank you. 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