I love the sales floor feature in Nooks because it allows my whole team to be in the same space, checking their activity and listening to their calls live. I also appreciate the ability to create our numbers as needed, which has solved the spam rate issues we had with our previous vendor. The initial setup of Nooks was absolutely amazing, making the transition smooth and efficient. Review collected by and hosted on G2.com.

I think the AI for coaching could be improved but I think that depends on what we value at the time of doing QA on the agents. Review collected by and hosted on G2.com.

I use Nooks for cold calling prospects, and I love being able to call on various different numbers and having the power dialer. I really appreciate the ability to go to a prospect's Outreach profile while I'm on a call—it's great, I love it. It's just easy to click and see prior notes and such, making the process smooth and efficient. The initial setup of Nooks was also very easy. Review collected by and hosted on G2.com.

When using the special dialer or trying to match the number, it doesn't change and ends up calling from the same number a lot. It would be better if it didn't call from the same number each time. Review collected by and hosted on G2.com.

I like Nooks for its ease of use. When I have a prospect, I can have my SalesLoft, the career website, and the person's LinkedIn all ready to go. It's very easy for me to get a quick point of view on every call and make it much more personalized. This allows me to do half the work in getting twice the results. I also appreciate how it solves the ability to make a lot of dials quickly, helps me enrich numbers, and get those really hard-to-reach and personalized numbers. The AI capabilities are great as they allow me to work with my manager to analyze my calls and figure out areas I can improve. The transition from our previous dialer to Nooks was phenomenal, and it was pretty easy for our team to get comfortable with it. Review collected by and hosted on G2.com.

I think what could be a lot more detailed is really coming into sometimes too when you put not interested still in the SalesLoft cadence. It would be really good if they could just manually really work on having for a sentiment removing that part of the cadences. Review collected by and hosted on G2.com.

I really appreciate Nooks for enriching leads and the ability to call prospects through QuickBooks Online integration. The parallel dialer is a standout feature for our team, allowing us to call multiple people with up-to-date data and secure about 70-100 QBO accounts a day for our SDRs. I like how Nooks enriches wrong numbers from the start and provides signals that help increase the likelihood of a prospect being a QBO user, which is crucial because having a wrong number listed stops us dead in our tracks. The setup process was straightforward and the enablement team was very helpful, explaining every feature clearly, especially Smart Presence, which helped boost our connect rate by 5x. By far, it was the easiest walkthrough I've experienced. Review collected by and hosted on G2.com.

I'd love to be able to select multiple filters first before applying them all, kind of like Orum. The waiting time is often too long when we have to apply multiple filters. Review collected by and hosted on G2.com.

I like the recorded feature of Nooks, which makes it easy for me to come back and review calls, especially for meetings I've booked. I also enjoy the transcripts feature, allowing me to have a written record of my calls. Another thing I appreciate is the Nooks rooms that let me be with my peers and coworkers as if we're all together. Additionally, getting started with Nooks was easy. Review collected by and hosted on G2.com.

Honestly, I think maybe the music beta feature can be very slow sometimes, like if I want music to be playing while I'm making dials. Another aspect is when the phone number changes automatically after I make 60 dials. I kinda don't want that to be done by Nooks; I want that to be able to be done by me, so it doesn't just choose a random area code. Review collected by and hosted on G2.com.

I appreciate how Nooks has improved our connection rate significantly from about 13% to closer to 20%. It's really helpful on the enrichment side. I love the practice center and the AI reporting which is great for me and my manager to find out where to improve. The power and parallel dialer helps to get the numbers up a lot, and it takes the overthinking out of it. The AI transcription helps me understand the calls better without spending too much time, and it helps me pull key info from the calls. Additionally, the initial setup was very easy and seamless. What I really like is how Nooks sits on top of Salesloft and does a better job for the calling side while integrating well. Review collected by and hosted on G2.com.

There are some bugs sometimes. Sometimes calls aren't logged properly or the system goes down unexpectedly. Sometimes after the call the AI gives the wrong outcome and can remove people from cadence that shouldn't be. I've had days where calls aren't logged onto Salesloft when using the parallel dialer, which hurt my numbers for the day. There have been 2-3 days where the system goes down and can't make calls during a cold calling block, which throws us off. The AI accuracy could just give you options for the outcome and be less rigid. Review collected by and hosted on G2.com.

I really like that Nooks helps keep all my calls organized and sorts them by time zone with business hours, so I don't need to look at what time zones prospects are in; Nooks handles that. This makes it convenient for queuing up my calls. The feature I love the most is the ability to collaborate with my team on the sales floor. Being able to drop in on other calls and listen helps me learn, adapt, and improve my calls. It also allows for building team relationships with other reps, creating a cohesive environment even when we are spread out globally. This collaboration feature is by far the best aspect of Nooks and is a big reason why I like it so much. Review collected by and hosted on G2.com.

Sometimes with the dialer, I don't understand how it queues up, and so I end up dialing one at a time because it's confusing the other way. The autodialer, I can't tell where it's at. The pop-up is a little visually crowded and looks kind of old. I end up ignoring most of it. Also, where to go to listen to old calls or the scripts of old calls requires a lot of clicks, and it would be better if that was more easily accessible. Review collected by and hosted on G2.com.

What I like most about Nooks is how it modernizes outbound calling by combining a dialer with real-time coaching and collaboration tools. It helps sales teams connect with prospects more efficiently while also giving clear visibility into conversations, performance, and areas for improvement. The live coaching features and call insights are especially valuable because they support both productivity and skill development, keeping the focus on consistent improvement rather than just increasing call volume. Review collected by and hosted on G2.com.

What I don’t like about Nooks is that it can take a bit of time for new users to get comfortable with the workflow, especially if they’re used to more traditional dialers. Some features and settings aren’t immediately intuitive, which can make onboarding feel slower at first. The pricing can also feel high for smaller teams. And while the platform is powerful overall, having more flexibility around customisations and reporting would make it even more useful for different sales processes and team structures. Review collected by and hosted on G2.com.

I use Nooks to make calls at work, and I really like that it makes calling faster. It's great that you don't have to hear the ring and can call multiple people at once. Nooks also kinda navigates dial trees for me, and it's easier to access. Review collected by and hosted on G2.com.

I think when I marked finished, sometimes it doesn't always mark the prospect as finished. I find myself calling the same prospects a lot. And I have to mark a prospect as a bad number a lot. Sometimes I'll get hit with a hello, without expecting it. There's no ring, so it kinda just happens and can be a little startling. Review collected by and hosted on G2.com.

Best things about Nooks is the AI sequencing capabilities - truly a game changer! The AI assistant uses all frontier models and is world class Review collected by and hosted on G2.com.

There's not a ton that I dislike. Biggest thing for me is not being able to sequence 1 contact in multiple sequences. Review collected by and hosted on G2.com.