⚙️ Performance & Parallel Dialing

The multi-line parallel dialer fires up to 5 lines simultaneously, using AI to filter out busy signals, bad numbers, and voicemails. This compresses the usual dead time between calls to zero. A cold-calling block of 50 dials that used to drag across an entire morning now takes roughly 15 minutes, keeping our reps in a perfect flow state.

🤖 AI / Intelligence

The AI Assistant does the heavy lifting for pre-call research. Instead of a rep spending 10 minutes digging through Google, Nooks surfaces buying signals and persona context directly in the dialer view. During live calls, AI Coaching provides real-time objection-handling prompts, while post-call AI transcriptions save managers hours of manual pipeline auditing.

🔌 Integrations

The integration with Salesforce and our Sales Engagement Platforms (Outreach/Salesloft) is incredibly reliable. Reps pull active sequences directly into Nooks with zero extra data prep. Call tasks, dispositions, and notes sync back automatically, completely eliminating manual data logging and keeping our CRM hygiene pristine.

💰 Pricing / ROI

While Nooks is a premium investment with a custom quote model, it pays for itself rapidly. Within our first 45 days, our connect rates jumped from 8% to 14%, and meetings booked more than doubled. It delivers clear ROI by consolidating separate subscriptions for dialing, call recording, and virtual office spaces into a single platform.

🤝 Support & Onboarding

The Nooks implementation team provided high-touch support, helping with custom field mapping and staying live on our virtual floor during our initial team dialing blitzes. This hands-on onboarding cut our new rep ramp time in half. Because the UI guides them through target messaging and automated research, new hires are holding quality conversations within two weeks instead of two months.

💡 Unexpected Benefit: The biggest surprise was how effectively Nooks combats remote sales burnout. The gamified leaderboards and instant audio rooms give our distributed team a genuine sense of community, which has noticeably boosted morale and dropped our rep turnover rates. Review collected by and hosted on G2.com.

At this point there is nothing that we dislike about Nooks, great platform! Review collected by and hosted on G2.com.

I really like Nooks for cold calling campaigns and generating reports. Its auto and parallel dialing feature reduces the manual task and increases my connect rate. The single user-friendly dashboard where I can get all the information together is very helpful. The auto dialing process is efficient, and I love that we can generate new numbers on the spot. I also appreciate using the reporting and dialer parts, especially for team reports and bar graphs. The suggestive part for objections on calls and better connection rates were a major factor in switching from our previous product. Setting up Nooks was quite easy, with no significant challenges. Review collected by and hosted on G2.com.

One thing that can be improved is sometimes for incoming calls we don't get real-time visibility of the call details, which causes some trouble. The information of the caller is not visible to me; it takes 2-3 minutes sometimes. Review collected by and hosted on G2.com.

What I like most about Nooks is how much faster and more focused it makes outbound calling. The parallel dialer, call tasks, CRM syncing, and clean UI help me stay in a steady rhythm, instead of bouncing between tools or manually tracking every step.

It also makes high-volume prospecting feel less draining, which helps me stay consistent and productive. Review collected by and hosted on G2.com.

Overall, there isn’t much I dislike, but a few workflow details could be smoother. I’d really appreciate better control over time zones, clearer and more consistent handling of invalid numbers, and more flexibility when it comes to follow-ups, callbacks, and re-queuing specific prospects. Review collected by and hosted on G2.com.

I like the call reporting features on Nooks. The user-level information, persona-level information, and insights are helpful, and they help me plan my weeks and outreach ahead of time. Review collected by and hosted on G2.com.

I don’t like that Nooks doesn’t load all contacts from a company during a one-off call. It only pulls in a few, which limits my options when I’m searching for and calling prospects in Nooks using the One-off feature. Review collected by and hosted on G2.com.

I like using Nooks for outbound dialing, as it helps us increase our connect rate with prospects. I appreciate the user interface, which stands out for me. The call reporting dashboard gives us great insights, and the ease of changing numbers in less than a minute is a real plus, allowing for a higher volume of calls overall. Moreover, setting up Nooks was super easy and took us less than an hour. Also, Nooks scales well with our team size, making it easy to add users as we grow without needing new software. Review collected by and hosted on G2.com.

N?S Review collected by and hosted on G2.com.

Auto dialers can be overwhelming, but Nooks makes it easy. I'm able to complete calls efficiently and increase my connection rates. I can see which numbers are working, review past conversations with prospects when they pick up, and overall improve both call quality and quantity. Review collected by and hosted on G2.com.

I've had calls cancel unexpectedly. The system also doesn't automatically exclude companies outside their business hours when dialing, so I've accidentally called contacts in Europe at midnight. Review collected by and hosted on G2.com.

I like how Nooks integrates into our CRM, which makes my work as a salesperson much easier. It allows me to start every day with a ready-to-call list so I can power dial through prospects efficiently. The connection with LinkedIn is really helpful too, giving me a good understanding of who I'm calling and why. This integration and functionality simplify my day-to-day tasks significantly. Review collected by and hosted on G2.com.

I'm a bit frustrated with the power dialing feature in Nooks. When I'm dialing prospects from different regions or countries, I want the power dialer to automatically switch phone numbers according to the region. Sometimes it doesn't do this automatically, which can be an inconvenience. Review collected by and hosted on G2.com.

I really love the parallel dialing feature in Nooks, which lets me dial five numbers at the same time. This makes me more efficient by allowing me to make use of all the leads I have loaded in a day. It's just a really good feature to have. Setting up Nooks was very easy for us, thanks to our use of Okta, which allows single sign-on to all of our applications. I just click on Nooks from our Okta, and it works instantly. I also appreciate how Nooks integrates with Salesforce, giving us easy access to client details during our outbound calls. I believe that Nooks is one of the most powerful outbound call tools I've used in nearly a decade of doing outbound calling, and it's one of the best tools I've used so far. Review collected by and hosted on G2.com.

I think the dispositions that our company have added on Nooks is pretty much not enough to cover some of the issues we handled during our call. It's really more from our side. Review collected by and hosted on G2.com.

The speed for dialing and the features to categorize the calls Review collected by and hosted on G2.com.

Feedback on Nooks

Information Overload: There is often too much information and too many visual elements displayed at once. The UI can feel cluttered, making it overwhelming and difficult to focus on the task at hand.

Persistent Dialing Issues: The automated calling logic can be frustrating. For instance, even after leaving a voicemail or finishing a conversation, the system sometimes continues to dial the contact's secondary numbers automatically.

Call Log Management: The way calls are logged or synced can feel messy, especially when trying to track which specific interaction took place. Review collected by and hosted on G2.com.

We're a fully remote company, so the digital sales floor is an amazing tool to have my team be engaged and have fun prospecting together. It's also great for me to be able to hear my team's talk tracks. Review collected by and hosted on G2.com.

Honestly nothing really, would be great for them to get the call recorder tech live. Review collected by and hosted on G2.com.