The ability to view customer sessions so we get a real insight into how our sites are being used, as well as obviously seeing the erros first hand. Whenever we have had issues until now, they've been reported by customers and staff and 9 times out of 10 are impossible to recreate so they get untouched. Now we can see the bugs occurring first hand as well as how many people are being affected by it. Review collected by and hosted on G2.com.

If I had to say anything negative, I'd say the wording in the issue titles can be slightly too techy, but once you click into each one, the use os AI has meant there's a user-friendly description for each issue which helps hugely. Review collected by and hosted on G2.com.

Noibu is a game-changer! The customer filters and #helpcode are lifesavers for developers, making bug fixing a breeze. The tool's ability to highlight revenue loss is eye-opening, driving impactful improvements. The user-friendly panel seals the deal – a must-have for teams focused on top-notch customer experiences. Review collected by and hosted on G2.com.

It would be great if Noibu also gives features like heatmaps and the option to run customer surveys on the website. While the current set of features is already impressive, the addition of heatmaps could provide a visual representation of user interactions, further enhancing our understanding of how customers engage with our platform. Additionally, incorporating the ability to run customer surveys directly on the website would offer a holistic approach to capturing user feedback, providing us with even more data to fine-tune our user experience optimization efforts. These potential additions would undoubtedly complement Noibu's existing capabilities and take its impact to the next level. Review collected by and hosted on G2.com.

The best parts about Noibu must be seeing the product grow as they add new features and take in customer feedback. The platform has grown so much since we started using the platform and we're seeing better ways to review and use the platform every year of service. Review collected by and hosted on G2.com.

What I dislike about Noibu is the number of times we've rotated customer success managers and the lack of flexibility I get around notifications about revenue decreases versus the previous week. Review collected by and hosted on G2.com.

Noibu has provided our team with the tools necessary to detect, prioritize, and resolve critical issues. The peace of mind in knowing that our e-commerce site is running efficiently is worth every penny but also knowing the minute critical errors occur (and the level of customer friction arising from these errors) is invaluable. Gone are the days of "waiting" to hear about an issue directly from a customer through other channels.

From our initial discovery call to our quarterly business review meetings, the people at Noibu are friendly, knowledgeable, and always willing to help answer any question. You couldn't ask for a better partner! Review collected by and hosted on G2.com.

If I could add/change one thing about Noibu, I would love the ability to connect their software to our project management tools (ie: Teamwork and Wrike) for a more seamless workflow on our end. Review collected by and hosted on G2.com.

Noibu is a great tool that helps us address website customer experience issues before customers report them. Its ability to prioritize issues based on revenue impact is very helpful in determine what we spend resources on first. Review collected by and hosted on G2.com.

Not much. The only thing I can think of that would be an improvement is if their "help code" feature could be used more real-time to see issues customers contact support about instead of having to wait 45 minutes for the session to be available. Review collected by and hosted on G2.com.

The ability to review a video and open up Jira tickets from the Noibu app. It has helped the developers easily identify the error and provide a faster resultion to bugs Review collected by and hosted on G2.com.

Nothing at this time, everything worked as expected Review collected by and hosted on G2.com.

Noibu at its core is a helpful tool. It helps monitor errors and converts them into an easy to read metric for the non-initiated.

The team are also super helpful with their on-boarding and constant help. Review collected by and hosted on G2.com.

I'm not sure there's much to dislike - it's an error monitoring tool so you get out what you put in.

I would like to see some sort of feature where if someone in their network has already fixed an error - you could see how it were fixed which could potentially help other users fix it themselves. Review collected by and hosted on G2.com.

Best overall feature of Noibu is the core ability to connect the backend and frontend into a single piece while also giving the ability to see functional recordings of events the users took in order to reproduce a bug. Review collected by and hosted on G2.com.

The only thing I dislike is that some UI elements of Noibu dashboard seem out of date or out of place: elements like some buttons, input fields, etc. Review collected by and hosted on G2.com.

I like how many things Noibu can catch, their customer support and the in depth on boarding process. Review collected by and hosted on G2.com.

It is sometimes tough to identify if the things that they catch are actual issues. Review collected by and hosted on G2.com.

Their Dashboard is easy to use and I love that they are able to assign a revenue amount to issues we encounter on our site. I also felt that the onboarding experience was helpful in teaching our dev team how to use the tool. We also had a dedicated success manager assigned to us to help with any future needs which has been nice. Review collected by and hosted on G2.com.

the one downside of Noibu is you get whatever you put into it. Our development team has been slow to adopt the tool. However, once we are able to incorporate Noibu fully into our process I know that will make our process more efficient and save us time, energy, and money in the long run. Review collected by and hosted on G2.com.