Runs seamlessly with our customer service team Review collected by and hosted on G2.com.
You have to pay attention to the monthly charges Review collected by and hosted on G2.com.
They are really improving their flag capabilities and now we have flows set up that don't process an order until it is fully processed and passed. Review collected by and hosted on G2.com.
it would be great if they could help flag certain buyers who seem to purchase a lot, resell, etc. Rather than order-specific, add a flag for repeat customer activity Review collected by and hosted on G2.com.
The user experience on the No Fraud portal is great. Review collected by and hosted on G2.com.
Clarity around the billing process would be ideal, but still a solid experience. Review collected by and hosted on G2.com.
Thank you, Nathan, for giving us a 5-star review! Our team is thrilled you are enjoying our exceptional customer support and dialogue. If you have any further feedback or require any assistance, please don't hesitate to reach out to us. We are committed to supporting your success and are grateful to have you in the NoFraud family. Thank you for trusting us!
Fast, accurate, and hassle-free. Plus, their support team is always on point when we have questions. Review collected by and hosted on G2.com.
No major complaints — just a small learning curve at the beginning Review collected by and hosted on G2.com.
risk analysis and assessment of every case Review collected by and hosted on G2.com.
n/a everything is well set up and complies Review collected by and hosted on G2.com.
I love that it takes out the manual work of combing through orders and looking for fraudulent activity. Review collected by and hosted on G2.com.
I have 0 complaints about no fraud. I think it works really well and has great features. Review collected by and hosted on G2.com.
There’s not much new. The system just works. Review collected by and hosted on G2.com.
Nothing. Once configured, NoFraud is just set it and forget it. Review collected by and hosted on G2.com.
Thank you, Adam, for your candid feedback and for giving us an incredible 5-star review! We're thrilled to hear that NoFraud has positively impacted your client's coffee business by reducing chargebacks. Your trust in us means a lot, and we're happy you're part of the NoFraud Family.
Their software was easy to integrate with our BigCommerce site. They do a great job of detecting fraudulent orders, and the few times we have received a chargeback the process of submitting for a credit has been easy. If we ever have a question or concern about an order, I can email them and generally get a response within an hour or two. Review collected by and hosted on G2.com.
We do occasionally have a valid order get declined, where the customer will contact us to see why their order has been cancelled. A little frustrating for us and the customer, but we can reach out to NoFraud and ask them to manually review the order and they usually approve it. We've had NoFraud for almost 5 years now and have never had an issue we couldn't get resolved with their Customer Support. Review collected by and hosted on G2.com.
NoFraud has been a dependable tool for identifying and preventing fraudulent transactions without adding too much friction to the customer experience. The alerts are clear, and the interface is user-friendly. It’s saved us from several chargebacks and gives peace of mind knowing there’s an extra layer of security. Review collected by and hosted on G2.com.
Nothing comes up, it does what we need it to do Review collected by and hosted on G2.com.
We had an urgent fraud issue, and NoFraud proved to be an exceptional partner. They took our situation extremely seriously, addressed it professionally, and worked quickly to resolve it. The setup was straightforward, communication was frequent and clear, and they regularly checked in to ensure progress. Thanks to their expertise and responsiveness, our fraud issue was resolved swiftly. Highly reliable and professional – we couldn’t have asked for a better experience. Review collected by and hosted on G2.com.
There is nothing that we currently dislike about NoFraud. Review collected by and hosted on G2.com.