When we launched our site, we were immediately hit with a string of fraudulent orders. The stress was enormous, and I reached out to the NoFraud team in tears. Ever since we got it set up on our site, we have had ZERO issues. Not only that, but if something feels a little "off" to us, we can contact support, and they help us clear it up. The peace of mind is incredible, and we would recommend it to ANYONE with an e-commerce store! Review collected by and hosted on G2.com.
There is nothing we don't like about it. The price is reasonable, the customer support is fantastic, and it WORKS! Review collected by and hosted on G2.com.
173 out of 174 Total Reviews for NoFraud
Overall Review Sentiment for NoFraud
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We enjoy the analysits being able to review transactions on our behalf- it's a huge time saver. We also like the 24/7 support since our ecommerce business is always up and running! Their support team also got us up an running with NoFraud very quickly, while also taking time to thouroughly explain each step of their verification process. Review collected by and hosted on G2.com.
We don't particularly love transactions failing only for reasons like "email address having little history" or if a customer uses a VPN. Review collected by and hosted on G2.com.
We've been very happy with NoFraud and the protection it offers against fraudulent orders. It's much more effective than Shopify's built-in tools and has had a very low rate of false-positives or false-negatives. Customer support has also been consistently responsive and helpful. Pricing is reasonable as well. Setup is easy and there's almost no work to maintain it - you just install it and forget it for the most part. We have had some false-positives but it's easy to add an email to the whitelist after customer support confirms that they're a legitimate customer. Review collected by and hosted on G2.com.
Because you have to disable Shopify's built in automatic payment capture so that orders go through NoFraud before payment is accepted, it can be a minor nuisance if you have payment methods that are excluded from NoFraud (e.g. PayPal, which has its own chargeback protection). However, the NoFraud support team was helpful and I was able to set up an automation using Shopify Flow to capture all the payments that don't go through NoFraud. Review collected by and hosted on G2.com.
Previously we had to rely on Shopify's native fraud detection system which is extremely basic and only provides low, medium or high scores for orders. NoFraud has a much more sophisticated screening process and provides a pass or fail recommendation so we don't have to make a sjubjective decision on our own. This has taken away human error on our end and meant we have full confidence in passing or failing orders.
NoFraud also automates payment capture and order cancelling so we don't take payment from the customer until the order has passed and, if it fails, we don't have to manually cancel and the users funds are returned timely.
The software has generally saved us a lot of time, headache and financial exposure. Review collected by and hosted on G2.com.
I can't think of any major downsides to NoFraud. Having to pledge to a monthly minimum payment to use the service is probably the only downside but I understand this is priced fair and required so that NoFraud can offer chargeback protection in the first place. Review collected by and hosted on G2.com.
Pricing that is not prohibitive to new online stores and responsive customer support. Super easy to implement--it took only a minute via their shopify app. Their free version is great and they have multiple paid offerings that offer different levels of coverage. Review collected by and hosted on G2.com.
They should expand their products selection to include insurance against non-fraud-based chargebacks and also include legal protection for high value claims. I would also love to see NoFraud at the forefront of the cause of fighting online fraud. There is a movement and NoFraud can help lead it. Review collected by and hosted on G2.com.
We went with NoFraud becuase they knew their product, had answers to our questions immediatly (very few "let me find out for you..."), and the price for what they offer could not be beat by competitors. The trial run they offer proved the value of the product, and effectiveness. NoFraud dramatically reduces tedious manual verification processes which can both be a time consumer for the CSR team, as well as cause friction with good customers when they need their order to ship quickly. We also can rest assured we are protected on every order than goes out the door now, and decrease our loss due to fraudulent purchases.
We also find the dashboards, reporting, form submission and most aspects of the NoFraud app to be very intuiative, easy to use, and balance between being simple but polished look to them. Review collected by and hosted on G2.com.
The only downside, which is unaviodable with ANY fraud software, is the potential for for false flags, where a "good" customer's order is cancelled. These are rare, but do happen, and are easy enough to resolve directly with that customer. Review collected by and hosted on G2.com.
When we decided to move our internal fraud prevention apparatus (which was comprised of staff on payroll, expensive monthly subscriptions screening orders, and rife with mistakes, we researched our options before settling on NoFraud.
The change relieved staffing necessary for operations and more costly subscriptions, while maintaining an effective check on fraud. Their team is responsive and knowlegable. Setup and onboarding was fairly easy as well.
The checks are run quickly and when follow ups with purchasers are needed, Nofraud conducts the work and contact attempts quickly and efficiently. Review collected by and hosted on G2.com.
If you can call this a downside, it is only that you may not educate yourself to be as familiar with fraud once you sign up for Nofraud as they really take the grunt work out of it for you.
However, if you have questions they can explain decision making and I encourage everyone to learn and study on ongoing and up and coming fraud trends. Review collected by and hosted on G2.com.
We had a whole system of manual and semi-automated checks in place to try to identify fraudulent orders. We had done a pretty good job compared to some of our peers, yet it took a lot of work from our web team. Now we have even better results, 0 effort on our part, and no stress since they guarantee any order they pass! Love it! Review collected by and hosted on G2.com.
I can't really think of anything that I dislike. Compared to what we WERE doing, I feel very positive about our decision to use NoFraud. Review collected by and hosted on G2.com.
This company helped me to create a solid framework in order to battle the chargebacks that I had coming through on a continual basis on our website. They consistently keep up with letting you know if there are issues with an order relating to fraudulent possibilities and they are also there to provide after service support if a chargeback gets filed even after an approval. I would recommend this service to anyone with an online Store that is struggling with a solution for continual chargebacks. Review collected by and hosted on G2.com.
Some things are not covered often, and you need to read the policies. This could've been made a little bit more clear at the inception of our signing. Review collected by and hosted on G2.com.
The best thing about NoFraud is the ease of use. I have used it for many clients and they can all use it easily. If you can't use it easily, what is the point. It was also very easy to implement. No problem installing on Shopify. Their customer support has been excellent whenever we have issues. Review collected by and hosted on G2.com.
Sometimes does catch and flag orders that are not fraud. We have had some customers ask us if the email they received from NoFraud was SPAM. This is an issue with all platforms like this though. Review collected by and hosted on G2.com.
NoFraud has helped our brand reduce fraud rate as well as bring in additional revenue that we would have previously lost out on. Additionally, NoFraud is quick to respond to our request as well as provide us additional information when needed. NoFraud was easy to setup and intigrates with our entire tech stack. Review collected by and hosted on G2.com.
The only thing we have found that we dislike about NoFraud is that when there is a new fraud trend that has taken place, they were slow to identify and block it. This has only happened once to us, but should still be disclosed. Review collected by and hosted on G2.com.
