The organization, the ability to track leads via several metrics like pipeline, status, activity notes, etc. Using the software is as seamless as the data tracking back end. On top of that there are so many useful side features specifically for sales, like goal tracking, email synchronization, and scripts. Review collected by and hosted on G2.com.
A downside of noCRM is efficiency, there is a lot of manual input needed to set up sales campaigns. Specifically, when a lead list is added to the CRM, we have to manually create each lead. When dealing with call campaigns with several 1000s of leads, a decent chunk of work and time is required during set up.
Additionally, although the data available is really good, a few metrics are missing I'd like to see. As our company sells several different services but sells to similar lead sources, we run into an issue where 2 sales from the same pipeline are for 2 different services. Then on the back end data tracking, we see sales via pipeline but not what was sold service-wise. There may be a workaround on our end, but it'd be cool if there were customization in the won status stuff. For example, we could have custom tags we could select when dispositioning to won, with tags being the services we offer. Review collected by and hosted on G2.com.
