--- title: NobelBiz OMNI+ Reviews meta_title: 'NobelBiz OMNI+ Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how NobelBiz OMNI+ works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 18 scale: '5' date_modified: '2026-07-12' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # NobelBiz OMNI+ Reviews **Vendor:** NobelBiz **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.8/5.0 **Total Reviews:** 18 ## About NobelBiz OMNI+ The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique blend of capabilities: from Omnichannel, Impressive API integrations, and fast implementation, to simple cross-channel campaign setup and remote work, to name but a few. NobelBiz OMNI+ is a true customizable powerhouse of productivity that integrates all main functions of a complete cloud contact center solution. Besides an impressive selection of built-in applications such as a complete IVR builder and compliance tools, it boasts an intuitive agent interface and a customizable supervisor dashboard. Last but not least, NobelBiz OMNI+ is that it can deploy real omnichannel capabilities, integrating a series of novel channels such as Facebook, WhatsApp, or Telegram, among others. ## NobelBiz OMNI+ Reviews ### 1. Dialer is smooth Nobel like the name itself **Rating:** 5.0/5.0 stars **Reviewed by:** Smita P. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about NobelBiz OMNI+?** lead management, real-time reporting, and agent monitoring. getting support from the team at any time of the hour and real-time solutions by their team. helping us to cope with stir and shaken policy The ultimate auto dialer solution for your omnichannel dialling needs very versatile in their features, they are ready to add any new features as per the requirement of your centre why do you need nobelibiz dialer so that with a click of a finger you can get any kind of report nobelibiz make life easier in every manner **What do you dislike about NobelBiz OMNI+?** nothing as if now, but sometimes few application lags **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** right now we are updated with every application that we were looking for ### 2. We added Human call initiator feature to our dialing strategy without braking the bank **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos B. | Telephony Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about NobelBiz OMNI+?** The human call initiator feature allowed us to keep upgrading our dialing strategy and increase performance. **What do you dislike about NobelBiz OMNI+?** Limited direct access to raw data compared to an on-premise dialer. But this is expected for cloud services. **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** Omni+ allowed us to increase our dialing performance while maintaining a compliance scenario under TCPA ### 3. Streamlined dialler with robust solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about NobelBiz OMNI+?** The ease of use when building the infrastructure to run all the different processes and campaigns. After using it for a week, we found an increased call connection rate and optimal customer experience. **What do you dislike about NobelBiz OMNI+?** Considering everything is in one place! So it will take some time to understand the entire functionality and basic functioning of NobelBiz. Though this is not a NEGATIVE, it will still take some time to set it upright. **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** Due to a better connectivity rate, we can handle outbound calls in a much better fashion. The answering machine detection is robust, which results in better data penetration. In addition, all the call recordings and evaluations are in the same system. ### 4. Amazing custom features that tailer to your business needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Brayan C. | Senior Call Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2022 **What do you like best about NobelBiz OMNI+?** Ability to customize feature that supports your business needs. The team of software developers is on your side and works with you side by side to realize your ideas. **What do you dislike about NobelBiz OMNI+?** Nothing, i like all that Nobel Biz has to offer. They make it very easy to work with and follow up with you to ensure your requests are completed accordingly and meet your expectations. **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** Reporting requirements and also helping improve my contact rate. It allows me to provide better reporting to my customers and helps me understand performance issues with my team. ### 5. Hi performing dialer for sales **Rating:** 5.0/5.0 stars **Reviewed by:** Rosie S. | Sales Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about NobelBiz OMNI+?** My sales per hour went through the roof because I was connecting with so many prospect callers. **What do you dislike about NobelBiz OMNI+?** When there weren't enough agents logged in with me I didn't have as much success. **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** More contacts means more sales which means more money ### 6. All in all I have had a very positive experience with NobelBiz OMNI+ solution! **Rating:** 4.0/5.0 stars **Reviewed by:** Jack P. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about NobelBiz OMNI+?** Their customer service and the promptness they have is tremendously helpful for us. We have often found ourselves in situations where speed matters and they are always with us to accomdate! **What do you dislike about NobelBiz OMNI+?** The least helpful thing is the lack of ability to customize some of their offerings to directly suit our needs. That said, this is a smaller issue that isn't crucial to our business. **Recommendations to others considering NobelBiz OMNI+:** While no solution is ever absolutely perfect, NobelBiz OMNI+ provides a great product that allows for significant customization to meet our needs and does so at a reasonable price. They may not be exactly what you need they are definitely worth a look. **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** We are solving a few different problems with OMNI+ but primarily, we have been able to integrate our reporting software directly with OMNI+ which drastically reduces the processes we must complete. ### 7. NobelBiz has been so supportive with any and all of our needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about NobelBiz OMNI+?** The support team. The professionalism is outstanding. There has not been one task we have requested from the support team that they didn't find a way to make it happen for us. **What do you dislike about NobelBiz OMNI+?** The only downfall I found so far is that the script interface is not plug and play friendly. I did request a better more user-friendly templated version of this from the team and they are aware of this issue and stated its on the road map to be reworked. **Recommendations to others considering NobelBiz OMNI+:** If you are looking for a yes company for all of your contact centers' needs and support that surpasses anything you have received in the past.....USE NOBELBIZ! **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** We are finding better ways to maximize agent efficiency in return for delivering better results to our clients. The benefits are continuing to arise. The great thing is we say here is what we are currently doing and the support team says here is a way you can be doing this much better. ### 8. PBX Lead learning Nobel OMNI **Rating:** 5.0/5.0 stars **Reviewed by:** Johans S. | Telecommunications Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2022 **What do you like best about NobelBiz OMNI+?** The simplicity of the user interface. Agent and Manager portals. It's very easy for the agents to recognize the incoming, queued, abandoned calls. Helps the team maintain SLA. **What do you dislike about NobelBiz OMNI+?** Reports download in .xls. We have different managers who use different tools, as well as client-preferred requests, and not being able to choose the download format can be troublesome. **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** The ability to have all platforms in one agent console to handle voice, SMS, and email. One login as well. Very beneficial on the agent level. Keeps all platforms on one tool for more efficiency. ### 9. Amazing staff and support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about NobelBiz OMNI+?** The NobelBiz staff is unmatched, and their willingness to go above and beyond to solve problems and create solutions is phenominal. **What do you dislike about NobelBiz OMNI+?** The lack of available API's and ability to be completely self sufficient using the application. **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** The application and full solution set are robust and the configure-ability is available for limitless possibilities. ### 10. Very capable and complete omnichannel contact center software solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about NobelBiz OMNI+?** Ability to manage and for agents to service multiple communication media at the same time. **What do you dislike about NobelBiz OMNI+?** The initial set-up for certain omnichannel components are complex and require assistance from NobelBiz team members. **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** Agents' ability to service multiple media's at the same time. This has immensely improved our productivity. ### 11. Reliable and quick to respond. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2022 **What do you like best about NobelBiz OMNI+?** Support team is awesome, almost immediate response to questions. Very helpful and a great benefit is support team is available 24/7 **What do you dislike about NobelBiz OMNI+?** Nothing really, do wish the screen print color was a little darker. **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** OMNI is helping with contact ratio and to date have met the needs of our company. They also offer informative agent reports. ### 12. Autodialing Machine **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about NobelBiz OMNI+?** The dialer configuration options and overall performance of the algorithm is top-notch and the best I have used. **What do you dislike about NobelBiz OMNI+?** Setting and managing configurations is complex and challenging to teach others. **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** Overall it has improved our sales performance and overall agent efficiency/utilization ### 13. I would recommend NobelBiz 100%. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about NobelBiz OMNI+?** The accuracy with reports and all of it's features are amazing. The agent side of it is very simple and easy to use. **What do you dislike about NobelBiz OMNI+?** There is a lot of manual work and programming that needs to get done in the back end. **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** Our clients are being provided with detailed reports. Agents are very happy with the new system. ### 14. User review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about NobelBiz OMNI+?** I love the way that any operational goal is seemingly achievable, due to the programming capabilities of this platform. The support team is incredibly responsive and helpful. **What do you dislike about NobelBiz OMNI+?** I wish that there were more characters allotted for disposition descriptions. **Recommendations to others considering NobelBiz OMNI+:** NobelBiz has a wide variety of extremely useful operational possibilities for many applications. I HIGHLY recommend using NobelBiz. **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** I have realized that NobelBiz offers very useful options for manipulating lead files (using segments as well as the customer records search). ### 15. More than just technology **Rating:** 5.0/5.0 stars **Reviewed by:** Eric S. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2022 **What do you like best about NobelBiz OMNI+?** The most powerful aspect of NobelBiz for us is the Omni offering, local touch and dialer. We must stay ahead of the curve and lead the way in sales execution. **What do you dislike about NobelBiz OMNI+?** Nothing really. Internally we should have dedicated a resource earlier to become the SME for us. **Recommendations to others considering NobelBiz OMNI+:** None **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** NB helps solve our massive contact rate requirements for our clients and the omni aspect allows us numerous modern ways to communicate. ### 16. Very Happy **Rating:** 5.0/5.0 stars **Reviewed by:** Don D. | President / Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2022 **What do you like best about NobelBiz OMNI+?** We've been on the OMNI+ dialer for over 1-year and the functionality has exceeded our expectations. The customer support and technical teams are also amazing. **What do you dislike about NobelBiz OMNI+?** Nothing. We've been very happy with everything. **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** We are working on combining groups to make larger pools for more efficient predictive dialing. ### 17. Amazing product **Rating:** 5.0/5.0 stars **Reviewed by:** Younes A. | Independent Entrepreneur, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2022 **What do you like best about NobelBiz OMNI+?** Amazing product, reliable and very convenient. Prices are also good and their support is top notch. **What do you dislike about NobelBiz OMNI+?** NO VISIBILITY ABOUT SDA INSIGHTS wHICH MAKES IT DIFFUCLT TO JUDGE WITHOUT INTERVENTION OF THE SUPPORT **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** CPS, Timeefficiency and tracking ### 18. Excellent software and telecom. They offer a full solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2021 **What do you like best about NobelBiz OMNI+?** The fact that they offer a full solution that includes software, telecom and all of the integrations a call center would need. Another great thing is the support they offer, in implementation, and all the way. **What do you dislike about NobelBiz OMNI+?** I have nothing to mention here ... the team and the support they offer, the software, it never disappoints. **What problems is NobelBiz OMNI+ solving and how is that benefiting you?** We are adressing our client's needs at all stages of the customer lifecycle through the Omni+ solution that Nobelbiz offers. We have trustworthy data for our analytics, a helpful support service team when issues arise, and most importantly, a method by which we can create strong engagement with our customers. ## NobelBiz OMNI+ Discussions - [What is NobelBiz OMNI+ used for?](https://www.g2.com/discussions/what-is-nobelbiz-omni-used-for) - 1 comment - [View NobelBiz OMNI+ pricing details and edition comparison](https://www.g2.com/products/nobelbiz-omni/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-20+11%3A08%3A37+-0500&secure%5Bsession_id%5D=45ffff2f-fd54-4802-b424-18af480faa3d&secure%5Btoken%5D=f530c5b5d588c00cae7e8681737ba05bd6030f0e8f00989192df1c545a57c428&format=llm_user) ## NobelBiz OMNI+ Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Compliance** - Regulations - Updates - Exemptions **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Management** - Scrubbing - Blocking - Campaign Management - Screening **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Integration** - Phone Systems - Marketing & CRM - Third-Party **Administrative** - Call Recording - Reporting & Dashboards **Access** - Browser Extension - Individual Download **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top NobelBiz OMNI+ Alternatives - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,451 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews)