NMI provides an easy-to-navigate gateway for our customers with many great features and add-ons. Setup is easy, and the support team responds quickly to any issues our merchants or we encounter. Our relationship management team has always responded to questions and requests for help immediately. Review collected by and hosted on G2.com.

I haven't experienced any downsides; I will be candid that this is not our main gateway, but for those unable to use our main gateway for a variety of reasons, NMI works really well. Review collected by and hosted on G2.com.

NMI has developed the most user-friendly reseller and merchant portal in the payment gateway sector. The ability to navigate so effortlessly throughout the entire interface leads to less training or troubleshooting, resulting in happier clients. Review collected by and hosted on G2.com.

Not much to dislike. At some point, NMI may have set certain precedents with their general willingness to incorporate numerous customer suggestions regarding new product solutions and functionality which can lead to unrealistic expectations. However, despite that, we have found them to be very open to our feedback and always willing to consider ideas whenever the business case warrants it. Review collected by and hosted on G2.com.

I love how I can sell NMI based on the cost structure and how it competes with Cybersource and in most cases, is a better option to offer our clients. I really like the ease of use. Review collected by and hosted on G2.com.

I wish that you and the team would look at integrating NetSuite into the platform, There are a number of out clients and that have Netsuite and I have to sell CyberSource. I would prefer to sell NMI. Review collected by and hosted on G2.com.

We feel very supported by NMI and our direct contacts, as they understand our business needs and are very helpful when thinking through the best solutions for our clients. Review collected by and hosted on G2.com.

Sometimes it takes longer to get the right answers when they require a solution that does not currently exist, however, NMI is always willing to hear us out and submit a solutions request :) Review collected by and hosted on G2.com.

I love the layout of NMI, it is very straightforward, and provides easy access to all the features that I need. I like the tabs on the left side that when clicked provide multiple other tabs that breakdown each feature in an organized way. Review collected by and hosted on G2.com.

Their phone support times can be a bit long at times, this has improved recently and it depends on the hour when called. I would like to see less hold time if possible. Review collected by and hosted on G2.com.

I use it on a daily basis and have only had positive experiences. Their usability is unmatched and their customer service is always available for questions. Review collected by and hosted on G2.com.

I don't have anything negative to say. Give it a try! Review collected by and hosted on G2.com.

Ability to manage merchants at ease, and ability to use multiple mids is a great feature. Review collected by and hosted on G2.com.

User interface and search can be improved. Review collected by and hosted on G2.com.

Very user-friendly gateway providing superior features to all others. Quick customer service is offered to both agents and merchants,

which helps with customer retention. Review collected by and hosted on G2.com.

I'd like to be informed ahead of time regarding the timing of the next steps and advised when the

gateway is set up and ready to use. In summary, better communication directly with agents from when the

paperwork is submitted, to when the gateway is ready in the system. Review collected by and hosted on G2.com.

The ease of use of the gateway and products. Setup and use is very simple. Review collected by and hosted on G2.com.

Customer Service takes awhile to receive a response. Support line is always very busy. Review collected by and hosted on G2.com.

Depth of features, nested user functionality, drill down reporting. Review collected by and hosted on G2.com.

The new user interface, cost of mobile swipers Review collected by and hosted on G2.com.