NMI is definitely one of the best gateways we worked with so far. My company works with a lot of different payment gateways: like FLuidPay, EPN, Cardpointe, Auth.net and NMI. And I got to say that NMI support and NMI integrations features are top notch.

First I love the interface. Most of my merchants understand what is what right off the bat. Also, the integration options - like the integration with Quickbooks is definitely a top feature I always recommend to my merchants. Review collected by and hosted on G2.com.

In our company we use different gateways for different things. Auth.net's API integration is so easy to attach to almost any websites, and Fluids Pay options for Cash Discount are unique and no other processor has. So in that regard, if NMI can match at least one of those things, I can see that making the system a lot more interesting to the merchants. Review collected by and hosted on G2.com.

I have been using NMI for my payment processing needs for a while now and I must say, I am thoroughly impressed. From their user-friendly interface to their exceptional customer service, NMI has exceeded my expectations in every way. Their platform is reliable, efficient, and secure, which gives me peace of mind knowing that my transactions are safe and my customers' information is protected.

One of the things I like best about NMI is their flexibility in accepting a wide range of payment types, including credit and debit cards, eChecks, and even mobile payments. This has made it easier for me to expand my business and cater to the diverse needs of my customers.

Another standout feature of NMI is their transparent pricing model and competitive rates. Unlike other payment processors that hit you with hidden fees and charges, NMI's pricing is straightforward and easy to understand.

Lastly, I appreciate the level of support I receive from the NMI team. They are always available to answer my questions and resolve any issues that may arise promptly. Overall, I highly recommend NMI for any business looking for a reliable and secure payment processing solution. Review collected by and hosted on G2.com.

The user interface on NMI's website can be a bit confusing and difficult to navigate, especially for those who are not familiar with the industry terminology. Additionally, some have reported issues with customer support response times and delays in resolving technical issues. Review collected by and hosted on G2.com.

Easy to use interface and web portal. Fully featured gateway solutions that are easy to work with. I like the ease of funtionality in adding your own branding for a white label solution for your own end-users. Review collected by and hosted on G2.com.

I personally have not noticed anything about NMI's offerings that would be considered a downside. Everything is layer out axtremely intuitively in the web portal and documentation websites. Review collected by and hosted on G2.com.

Their interface is easy to use, and they have many integrations. The best part however is their level of customer service. It's easy to get someone on the phone or support via email; as a reseller that is very helpful for me. Review collected by and hosted on G2.com.

Sometimes NMI will tell me an account is overdue, when it is not actually overdue. Another issue is that merchants are charged a $25 ACH Reject fee for every failed attempt, which can add up quickly. Review collected by and hosted on G2.com.

NMI has a ton of flexibility to meet me where my client needs are most complex. The out of the box solutions are also great, but the reporting and platform support make for a positive experience for me as I support my customers. Review collected by and hosted on G2.com.

It's a large organization, it can take some time to find the right support contact for a nuanced issue. I've also chafed a few times against phone support hours, but 'more availability' doesn't always mean better support so for me it balances out. Review collected by and hosted on G2.com.

Customer service is easy to get a hold of and very helpful. The platform to add merchant accounts is straightforward. I love NMI because a lot of my clients have multiple payment processors. NMI allows those clients to have one account with multiple payment processors. That makes it so much easier than having to have several gateways. Review collected by and hosted on G2.com.

The two-step login process can get frustrating if I need my assistant to log into my account. Review collected by and hosted on G2.com.

The responsiveness of the integration support team has been stellar. I work primarily with integrated software partners who all use collect.js in many different ways. Every person on the integration support team at NMI is always willing to dive deep into any issue I throw at them. Review collected by and hosted on G2.com.

Some of the out of the box hosted payment page solutions (Collect Checkout, Quick Click) have bugs and shortcomings that have been around for a while and when merchants ask for a solution like this, it is usually the case that neither one can check all the boxes. Review collected by and hosted on G2.com.

Been using NMI for nearly 10 years now. The versatility and flexibility has been one of the main reasons we've stuck with it. There are numerous integraitons available out of the box and you get a lot of bang for your buck in terms of whats included. Review collected by and hosted on G2.com.

Haven't found anything bad to report. Our concerns in the past have been quickly addressed which went from turning a negative into a positive quickly. Review collected by and hosted on G2.com.

Steve Spangler is our CAM and is always very eager to help and if he can't help himself, he always is able to point me in the right direction of who I should be speaking with. The easy functionality of the virtual terminal is a huge selling point to our merchants and they never seem to have an issue. Review collected by and hosted on G2.com.

The only downside I can really think of are the notification delays between the gateway and our ACH Processor, Jack Henry. Sometimes it takes support requests days/weeks to find a solution which our clients aren't too pleased with. Review collected by and hosted on G2.com.

NMI allows resellers to add their own branding to the gateway. Resellers have access to valuable support tools which allows us to troubleshoot and train our clients very smoothly and quickly. Review collected by and hosted on G2.com.

There is not much that comes to mind when thinking about negative items about NMI. One thing that could help our team is a dedicated relationship manager that we could contact with escalated support issues when we are stumped with a client request. Review collected by and hosted on G2.com.