--- title: Nitro PDF Reviews meta\_title: 'Nitro PDF Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 389 reviews by the users' company size, role or industry to find out how Nitro PDF works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 389 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

### Nitro PDF Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the **ease of use** of Nitro PDF, benefiting from its user-friendly interface and comprehensive features. [(62 mentions)](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532676&qs=pros-and-cons#reviews)

Users appreciate the **easy editing** capabilities of Nitro PDF, streamlining their workflow for PDF tasks effectively. [(43 mentions)](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532182&qs=pros-and-cons#reviews)

Users highlight Nitro PDF's **full PDF editing capabilities** and user-friendly interface as key benefits for enhancing productivity. [(38 mentions)](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532734&qs=pros-and-cons#reviews)

Users value the **easy conversion** feature of Nitro PDF, appreciating seamless transitions without formatting loss. [(31 mentions)](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532569&qs=pros-and-cons#reviews)

Users value the **intuitive PDF editing capabilities** of Nitro PDF, enhancing their document management experiences effortlessly. [(31 mentions)](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532304&qs=pros-and-cons#reviews)

Users face **PDF issues** with Nitro PDF, including compatibility limitations and inconsistent text recognition, especially with languages like Hindi. [(22 mentions)](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532137&qs=pros-and-cons#reviews)

Users find the **pricing high** , especially for individuals and small teams needing just basic features. [(13 mentions)](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532513&qs=pros-and-cons#reviews)

Users experience **slow performance** with Nitro PDF, especially when handling large files, hindering productivity and usability. [(11 mentions)](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532577&qs=pros-and-cons#reviews)

Users find the **limited features** of Nitro PDF inadequate for complex documents, requiring extra effort for formatting checks. [(10 mentions)](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532763&qs=pros-and-cons#reviews)

Users experience significant **performance issues** with Nitro PDF, often facing slow response times and freezing on large documents. [(10 mentions)](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532154&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Nitro PDF

##### 1. Ease of Use

Users appreciate the **ease of use** of Nitro PDF, benefiting from its user-friendly interface and comprehensive features.
[
See 62 mentions
](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532676&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Allan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allan G.")
AG

Allan G.

Small-Business (50 or fewer emp.)

5.0/5

"A highly capable, intuitive PDF workhorse that beats the "industry standard" on value."

What do you like about Nitro PDF?

The biggest win for me is how intuitive Nitro is. If you live in the Microsoft Office ecosystem like I do, the learning curve is basically non-existen

 ![Nora A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nora A.")
NA

Nora A.

Small-Business (50 or fewer emp.)

5.0/5

"Quick and User-Friendly PDF Solution"

What do you like about Nitro PDF?

I use Nitro PDF to compress PDFs and combine multiple documents into one, making it possible to share them via email by reducing their size. I like th

##### 2. Easy Editing

Users appreciate the **easy editing** capabilities of Nitro PDF, streamlining their workflow for PDF tasks effectively.
[
See 43 mentions
](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532182&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Allan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allan G.")
AG

Allan G.

Small-Business (50 or fewer emp.)

5.0/5

"A highly capable, intuitive PDF workhorse that beats the "industry standard" on value."

What do you like about Nitro PDF?

The biggest win for me is how intuitive Nitro is. If you live in the Microsoft Office ecosystem like I do, the learning curve is basically non-existen

HB

hardik b.

Small-Business (50 or fewer emp.)

4.5/5

"Simple, Office-Like PDF Editing That’s Fast and Works Great Offline"

What do you like about Nitro PDF?

What I like most about Nitro PDF is how simple and familiar it feels to use. The layout is very close to Microsoft Office, so even the first time I op

##### 3. Features

Users highlight Nitro PDF's **full PDF editing capabilities** and user-friendly interface as key benefits for enhancing productivity.
[
See 38 mentions
](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532734&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Barbie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbie H.")
BH

Barbie H.

Mid-Market (51-1000 emp.)

4.5/5

"Nitro PDF, it is fire!"

What do you like about Nitro PDF?

It is very user friendly. I love to use stamps when reviewing documents. I use Nitro every day so I need a PDF application that I can manipulate doc

 ![Efrain S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Efrain S.")
ES

Efrain S.

Mid-Market (51-1000 emp.)

4.5/5

"Versatile and Intuitive PDF Editing Made Easy"

What do you like about Nitro PDF?

What I like best about Nitro PDF is that it’s a very versatile tool for working with PDFs. One of its best features is the ability to edit PDFs while

##### 4. Easy Conversion

Users value the **easy conversion** feature of Nitro PDF, appreciating seamless transitions without formatting loss.
[
See 31 mentions
](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532569&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Mahesh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahesh P.")
MP

Mahesh P.

Mid-Market (51-1000 emp.)

4.5/5

"A Powerful and User-Friendly PDF Editor for Everyday Document Creation"

What do you like about Nitro PDF?

What I like best about Nitro PDF is its clean and user-friendly interface combined with fast, reliable performance. The tools are well organized, maki

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Effortless PDF Editing with Smooth Performance"

What do you like about Nitro PDF?

Its very easy to use for edit pdf, splitting, and we can also add the signature. We can convert the pdf to excel or word file and it keep the formatt

##### 5. PDF Editing

Users value the **intuitive PDF editing capabilities** of Nitro PDF, enhancing their document management experiences effortlessly.
[
See 31 mentions
](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532304&qs=pros-and-cons#reviews)

See Related User Reviews

HB

hardik b.

Small-Business (50 or fewer emp.)

4.5/5

"Simple, Office-Like PDF Editing That’s Fast and Works Great Offline"

What do you like about Nitro PDF?

What I like most about Nitro PDF is how simple and familiar it feels to use. The layout is very close to Microsoft Office, so even the first time I op

TP

Theresa P.

Enterprise (\> 1000 emp.)

3.5/5

"Solid PDF Handling but Lacks Integration"

What do you like about Nitro PDF?

I use Nitro PDF to handle all my PDF needs in one place, which solves the issue of having to switch back and forth between different programs to edit

### 5 Cons or Disadvantages of Nitro PDF

##### 1. PDF Issues

Users face **PDF issues** with Nitro PDF, including compatibility limitations and inconsistent text recognition, especially with languages like Hindi.
[
See 22 mentions
](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532137&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Barbie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbie H.")
BH

Barbie H.

Mid-Market (51-1000 emp.)

4.5/5

"Nitro PDF, it is fire!"

What do you dislike about Nitro PDF?

I really don't have many (if any) dislikes about Nitro PDF. I would like to be able to highlight in different colors other than yellow. I wish I cou

TP

Theresa P.

Enterprise (\> 1000 emp.)

3.5/5

"Solid PDF Handling but Lacks Integration"

What do you dislike about Nitro PDF?

Nitro does not integrate with other programs like I wish it would. Also, Nitro does not have a way to share PDF templates within an organization.

##### 2. Expensive

Users find the **pricing high** , especially for individuals and small teams needing just basic features.
[
See 13 mentions
](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532513&qs=pros-and-cons#reviews)

See Related User Reviews

HB

hardik b.

Small-Business (50 or fewer emp.)

4.5/5

"Simple, Office-Like PDF Editing That’s Fast and Works Great Offline"

What do you dislike about Nitro PDF?

One thing I don't like is that some advanced features feel limited compared to very high-end PDF tools. For normal editing it works well, but when doc

 ![Sanket P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket P.")
SP

Sanket P.

Small-Business (50 or fewer emp.)

5.0/5

"Familiar Interface and Effortless PDF Editing"

What do you dislike about Nitro PDF?

One thing I dislike about the Nitro PDF is that it can be heavy on system resources. On slower machines, it may take time to open large PDFs or multip

##### 3. Slow Performance

Users experience **slow performance** with Nitro PDF, especially when handling large files, hindering productivity and usability.
[
See 11 mentions
](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532577&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Efrain S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Efrain S.")
ES

Efrain S.

Mid-Market (51-1000 emp.)

4.5/5

"Versatile and Intuitive PDF Editing Made Easy"

What do you dislike about Nitro PDF?

What I dislike about Nitro PDF is that the PDF compression feature can sometimes be slow or get stuck, and in some cases it doesn’t reduce the file si

 ![Manish K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manish K.")
MK

Manish K.

Small-Business (50 or fewer emp.)

4.5/5

"Cost-Effective PDF Editing with Minor Document Lags"

What do you dislike about Nitro PDF?

I would like to update the system of Nitro PDF since sometimes it lags with high-end documents.

##### 4. Limited Features

Users find the **limited features** of Nitro PDF inadequate for complex documents, requiring extra effort for formatting checks.
[
See 10 mentions
](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532763&qs=pros-and-cons#reviews)

See Related User Reviews

HB

hardik b.

Small-Business (50 or fewer emp.)

4.5/5

"Simple, Office-Like PDF Editing That’s Fast and Works Great Offline"

What do you dislike about Nitro PDF?

One thing I don't like is that some advanced features feel limited compared to very high-end PDF tools. For normal editing it works well, but when doc

 ![Mahesh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahesh P.")
MP

Mahesh P.

Mid-Market (51-1000 emp.)

4.5/5

"A Powerful and User-Friendly PDF Editor for Everyday Document Creation"

What do you dislike about Nitro PDF?

While Nitro PDF is generally easy to use, initial implementation and setup can feel a bit time-consuming for new users. Integration with some third-pa

##### 5. Performance Issues

Users experience significant **performance issues** with Nitro PDF, often facing slow response times and freezing on large documents.
[
See 10 mentions
](https://www.g2.com/products/nitro-pdf/reviews?filters%5Bsentiment_snippet%5D=1532154&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Sanket P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket P.")
SP

Sanket P.

Small-Business (50 or fewer emp.)

5.0/5

"Familiar Interface and Effortless PDF Editing"

What do you dislike about Nitro PDF?

One thing I dislike about the Nitro PDF is that it can be heavy on system resources. On slower machines, it may take time to open large PDFs or multip

AA

Aman A.

Mid-Market (51-1000 emp.)

4.5/5

"Effortless PDF Editing with an Intuitive Interface"

What do you dislike about Nitro PDF?

I have faced challenges whenever I have tried to edit CMYK PDFs or any other PDF which has higher graphics on it. These types of files are not properl

 ![Melissa N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa N.")
MN

Melissa N.

CEO - Consultant

Small-Business (50 or fewer emp.)

9/5/2022

"Cost effective option for digital signatures"

5/5

What do you like best about Nitro PDF?

The ability to use any template I wish, multiple times, with multiple signers Review collected by and hosted on G2.com.

What do you dislike about Nitro PDF?

The inability to edit a document within NitroSign Review collected by and hosted on G2.com.

What problems is Nitro PDF solving and how is that benefiting you?

I need clients to sign agreements and provide information, they can do this on NitroSign and its affordable Review collected by and hosted on G2.com.

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11/26/2025
Validated ReviewerSource: G2 invite

 ![Verified User in Chemicals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Chemicals")
UC

Verified User in Chemicals

Small-Business (50 or fewer emp.)

4/28/2025

"Nitro Pro - I clearly prefer it over other PDF software"

5/5

What do you like best about Nitro PDF?

Nitro offers a large number of PDF editing functions that are needed in everyday life, and these are very easily accessible. Other market-leading software sometimes offers much less, and it is quite complicated to "find the right way".

It used to be important to me that Nitro had lifetime purchase licenses - unfortunately, that's no longer the case, as there are now only subscription systems. However, these are more affordable than those of the market leader. Review collected by and hosted on G2.com.

What do you dislike about Nitro PDF?

There is really nothing, I am completely satisfied!

P.S.: I am not an advertising account, but a completely normal (business and private) user. Review collected by and hosted on G2.com.

What problems is Nitro PDF solving and how is that benefiting you?

Editing PDFs here is very easy - I often use the functions erase, convert, extract, sign, ask for signature, and of course inputting new text into an existing PDF. All of this is quick and without having to navigate through command trees - one click, and you're there. Review collected by and hosted on G2.com.

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Response from Jaclyn Core of Nitro PDF

[Editedit](https://www.g2.com/survey_responses/nitro-pdf-review-11093097/official_response/edit)

We're thrilled to hear that you're enjoying our wide range of PDF editing functions. We're constantly striving to make our software user-friendly and accessible, so it's great to hear that you find it easy to navigate. We appreciate your feedback and thank you for choosing Nitro!

Current UserValidated ReviewerSource: G2 invite on behalf of sellerAI Translated

 ![Suzanne D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suzanne D.")
SD

Suzanne D.

Systems Administrator DevOps

Mid-Market (51-1000 emp.)

10/23/2025

"Great Value Alternative, But Cache Issues Slow Things Down"

4/5

What do you like best about Nitro PDF?

It does mostly all of the same things as as another package for less money Review collected by and hosted on G2.com.

What do you dislike about Nitro PDF?

There is a cache issue on Windows and sometimes it has to be cleared or else the software seems to take a very long time to use Review collected by and hosted on G2.com.

What problems is Nitro PDF solving and how is that benefiting you?

It is used as part of an approval workflow. Review collected by and hosted on G2.com.

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Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: Organic

 ![Balaji R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balaji R.")
BR

Balaji R.

Technical Consultant

Small-Business (50 or fewer emp.)

9/23/2025

"Excellent and prompt customer service"

5/5

What do you like best about Nitro PDF?

Ease of use and excellent and prompt customer support Review collected by and hosted on G2.com.

What do you dislike about Nitro PDF?

Cant think of anything I have experienced Review collected by and hosted on G2.com.

What problems is Nitro PDF solving and how is that benefiting you?

Retrieving data from PDF files which I get Review collected by and hosted on G2.com.

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Response from Jaclyn Core of Nitro PDF

[Editedit](https://www.g2.com/survey_responses/nitro-pdf-review-11054375/official_response/edit)

Thank you for your positive feedback, Balaji! We're glad to hear that you find Nitro PDF easy to use and that you've had a great experience with our customer support team.

Current UserValidated ReviewerSource: G2 invite on behalf of seller

MR

Manish R.

IT Security Leader

Mid-Market (51-1000 emp.)

10/13/2025

"Excellent PDF Reader"

5/5

What do you like best about Nitro PDF?

This app opens PDF files smoothly and is very easy to use. I haven't encountered any issues so far. Review collected by and hosted on G2.com.

What do you dislike about Nitro PDF?

Some pdf files throws error while opening but later on after an attempt again opens up Review collected by and hosted on G2.com.

What problems is Nitro PDF solving and how is that benefiting you?

Helps create edit documents seamlessly very useful for office pdfs Review collected by and hosted on G2.com.

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Response from Jaclyn Core of Nitro PDF

[Editedit](https://www.g2.com/survey_responses/nitro-pdf-review-11800164/official_response/edit)

Thank you for your review, Manish! We're glad to hear that you find Nitro PDF easy to use and that it helps you with creating and editing documents. We apologize for any inconvenience you may have experienced with some PDF files, and we appreciate your feedback.

Validated ReviewerIncentivizedSource: G2 invite

 ![Mark S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark S.")
MS

Mark S.

Regional Manager

Small-Business (50 or fewer emp.)

6/19/2025

"After getting support assistance, I picked the right program and am very happy"

5/5

What do you like best about Nitro PDF?

Program is MUCH simpler to use than Adobe Review collected by and hosted on G2.com.

What do you dislike about Nitro PDF?

It was a bit difficult finding customer support but when I did, they were great Review collected by and hosted on G2.com.

What problems is Nitro PDF solving and how is that benefiting you?

The ability to scale a drawing, easily add a signature and edit as needed Review collected by and hosted on G2.com.

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Response from Jaclyn Core of Nitro PDF

[Editedit](https://www.g2.com/survey_responses/nitro-pdf-review-11311632/official_response/edit)

Thanks for your review Mark, we're thrilled to hear that you found the right program and are happy with Nitro PDF! We apologize for any difficulty you experienced in finding customer support, but we're pleased to hear that once you did, they were great.

Current UserValidated ReviewerSource: G2 invite on behalf of seller

MG

Matt G.

Controller

Mid-Market (51-1000 emp.)

1/8/2025

"STAY AWAY! Very Glitchy, Breaks Windows, Releases Updates Before Adequate Testing, Terrible Service"

0/5

What do you like best about Nitro PDF?

The ability to combine, parse, and edit PDF documents. Review collected by and hosted on G2.com.

What do you dislike about Nitro PDF?

Nitro Pro is not as user friendly as other PDF editors I've used, but I purchased it for the perpetual license. After running a software update on Nitro Pro, it broke Windows 11. I first noticed that my laptop would automatically reboot multiple times a day. It turns out it was getting a critical error and crashing due to Nitro Pro. It would not allow me to run Command Prompt as an administrator, I couldn't open File Explorer, the Task Bar was not functioning (I could not select from multiple instances of applications), it broke Excel, and my cursers couldn't even reach all areas of my displays. The glitches that a simple PDF software update caused were ridiculous. It took hours of troubleshooting with my IT department to realize that Nitro was the culprit. I reported the issue to Nitro, and they were already aware that it was a known issue! Nonetheless, they continue pushing out the new version. They had me uninstall, reinstall, change settings, etc. multiple times. Finally, I insisted on a refund. They agreed, stating, "If you encounter any issues, we are more than happy to process the refund on your behalf". After deactivating and uninstalling the program, I asked them to proceed with the refund. Now, they're refusing to give the refund and asking for my help to do additional troubleshooting on their program that caused so many issues. I strongly recommend using another provider like Adobe or Foxit. Review collected by and hosted on G2.com.

What problems is Nitro PDF solving and how is that benefiting you?

Nitro Pro allows me to combine, parse, and edit PDF documents. Review collected by and hosted on G2.com.

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Response from Jaclyn Core of Nitro PDF

[Editedit](https://www.g2.com/survey_responses/nitro-pdf-review-10716346/official_response/edit)

Thank you for sharing your experience with us. We are truly sorry to hear about the issues you encountered with Nitro Pro. This is not the level of service we aim to provide, and we apologize for any inconvenience caused. We understand your frustration and take your feedback seriously. We will investigate the matter further to prevent similar issues in the future.

Validated ReviewerSource: Organic

MA

missy a.

Manager

Small-Business (50 or fewer emp.)

6/3/2025

"Very easy to use"

5/5

What do you like best about Nitro PDF?

It is very easy to use. I like all the features it offers. Review collected by and hosted on G2.com.

What do you dislike about Nitro PDF?

I wish for group pricing it would be more affordable. Review collected by and hosted on G2.com.

What problems is Nitro PDF solving and how is that benefiting you?

we are able to edit pdfs and combine and sperate pdf documents. Review collected by and hosted on G2.com.

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Response from Jaclyn Core of Nitro PDF

[Editedit](https://www.g2.com/survey_responses/nitro-pdf-review-11189532/official_response/edit)

Thank you for your review, Missy! It's great to hear that Nitro PDF is helping you with editing, combining, and separating PDF documents. We'll take your feedback about group pricing into account as we continue to enhance our offerings.

Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Sant Bharat R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sant Bharat R.")
SR

Sant Bharat R.

Account Assistant

Mid-Market (51-1000 emp.)

12/15/2024

Guest users or non-business users of the software, not included in G2 scores.

"Feedback on Nitro Pro Customer Support"

5/5

What do you like best about Nitro PDF?

I would like to share my experience with the customer support team of Nitro Pro.

Response Time: I found that the response time from the support team was quite slow. It often took 4-5 days to receive a reply to my inquiries, which was frustrating.

Quality of Support: While the representatives were polite, I encountered issues where the same responses were repeated without addressing my specific concerns. This made it challenging to resolve my issues effectively.

Overall Experience: Despite the delays, I appreciate the efforts of the team to assist me. However, I believe there is room for improvement in their response times and the clarity of their communication.

In conclusion, while I value the assistance provided, I hope that Nitro Pro can enhance their customer support experience for future users. Review collected by and hosted on G2.com.

What do you dislike about Nitro PDF?

Nitro Pro is not supported older version. Review collected by and hosted on G2.com.

What problems is Nitro PDF solving and how is that benefiting you?

Nitro Pro’s customer support team is known for providing quick and effective responses to user inquiries. Review collected by and hosted on G2.com.

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Response from Jaclyn Core of Nitro PDF

[Editedit](https://www.g2.com/survey_responses/nitro-pdf-review-10648465/official_response/edit)

Thank you for taking the time to share your feedback Sant! We will continue to work on improving our Customer Support experience.

Validated ReviewerSource: G2 invite on behalf of seller

 ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction")
AC

Verified User in Construction

Mid-Market (51-1000 emp.)

6/18/2025

"My #1 choice"

5/5

What do you like best about Nitro PDF?

I love the simplicity of the software and all the editing abilities that come with it. I have use different brands for similar and much prefer Nitro Review collected by and hosted on G2.com.

What do you dislike about Nitro PDF?

Nothing, love everything about Nitro. Keep it up :) Review collected by and hosted on G2.com.

What problems is Nitro PDF solving and how is that benefiting you?

Editing PDF, creating PDF, splitting pages within PDF and lots more Review collected by and hosted on G2.com.

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Response from Jaclyn Core of Nitro PDF

[Editedit](https://www.g2.com/survey_responses/nitro-pdf-review-11307955/official_response/edit)

Thank you for your positive feedback! We're glad to hear that you have had a great experience with Nitro PDF and that it has met all your PDF editing needs.

Current UserValidated ReviewerSource: Organic

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