[ NinjaOne Reviews ](https://www.g2.com/products/ninjaone/reviews) [ NinjaOne Reviews ](https://www.g2.com/products/ninjaone/reviews) # NinjaOne Features ##### ## Operating System (3) Multi-Systems Support Supports differing operating systems and mobile devices Apple Support Supports Apple devices Android Support Support Android devices Show More ##### ## Management (77) Applicatons Management Centrally manages, configures, and oversees applications on employees' mobile devices Applications Consolidation Separates work apps and data from personal apps and data Whitelist Implements whitelist policy to easily and securely deploy recommended or required applications Blacklist Implements blacklist policy to block unwanted or suspicious applications Usage Information Offers visibility into employee mobile device activity Mobile Device Management Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Lockdown Management Restrict the kiosk's functionality to a single or set of pre-approved applications with limited user access to specific features Endpoint Management Track status, assign actions, and control access to systems for devices within the organization User Session Management Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Patch Management Install software updates and bug fixes remotely Task Management Create, manage and track all task activities and progression Mobile Content Management Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. Security Management Manage and control the security aspects of an organization's digital assets, resources, and operations Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Data Management Ability to handle large datasets Policy Management Create, manage, and track policies and procedures within an organization Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Inventory Management Track and manage inventory levels to maintain proper supply Disaster Recovery Delegate backup settings to facilitate specific recovery in the result of a disaster. Storage Capacity The ability to store large amounts of data or scale capacity to fit storage needs. Remote Backup Provides remote access dashboards designed to manage and store data from familiar applications. Activity Monitoring Actively monitor status of work stations either on-premise or remote. Data Recovery Ability to restore deleted, hidden, or lost data from an email server/system Automatic Backup Data is backed up automatically to prevent data loss Differential Backup Cumulative backup of all changes made since the last full backup Incremental Backup Copy only the new data that has been changed or created since the previous backup Data Storage Management Manage and store data in a database Secure Data Storage Securely stores data to prevent data loss or breaches File Sharing Gives users the abilitity to access or send backup files stored online. Security Standards The ability to set standards for asset and risk management. Encrypted Storage Provides some level of encryption of data in transit and sensitive data while it lives online. File Sharing Gives users the abilitity to access or send backup files stored online. Security Standards The ability to set standards for asset and risk management. Encrypted Storage Provides some level of encryption of data in transit and sensitive data while it lives online. Device Enrollment Registers employee-owned or company-distributed devices for IT access. Device Configuration Configures devices to seamlessly work with business-required applications, WiFi, VPN, etc. Device Compliance Ensures that employee devices are compliant with business regulations and requirements. Usage Information Offers visibility into employee device activity. Data Separation Separates personal data on devices from business-specific data. Reporting Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. Administration Console Provides administrative tools for routine maintenance, upkeep, and tracking. Access Management Gives administrators control over user privileges and accessibility for IT assets. Asset Management Gives administrators control over hardware and software resource allocation and tracking. Policy Dictation Controls policies and configurations across business applications and hardware. Real-Time Reporting Active reporting of data and metrics Performance Baseline Sets a standard performance baseline by which to compare live network activity. Data Visualization Charts or graphs live and historical network performance for quick status checking and analysis. Path Analysis Gives insights into which specific network paths are performing suboptimally. Real-Time Data Receive data and information in real time Historical Trend Analysis Review data from past periods to reveal recurring tendencies Central Dashboard Provide immediate insights, information, and updates on IT assets from a central dashboard. Asset Policy Management Design and implement custom or pre-built policies for asset management, onboarding, and maintenance. Risk Management Implement risk management policies, and push policy updates to various assets across a business network. Integrations Integrate with other software solutions, such as spend management and software asset management. User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Support Ticket Management Allow customers/users to submit support queries and service requests Requisition Management Review, approve and cancel requests for goods/services to be purchased Inventory Management Track and manage inventory levels to maintain proper supply Email Management Manage, store and organize emails within the system or via third-party apps Maintenance Management Manage, maintain and track the performance of assets and equipment Workflow Management Create, design and manage workflows for repetitive tasks Problem Management Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Supplier Management Manage all supplier data and operations Procurement Management Organize and manage all processes/procedures involved in purchasing goods and/or services Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Task Management Create, manage and track all task activities and progression Change Management Track and monitor efficient handling of all changes/transitions Incident Management Manage and track all disruptions and incidents Contract/License Management Track, store, and access client contracts or licenses Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Show More ##### ## Security (13) Remote Wipe Enable the remote locking down and encryption of employee mobile devices Security Protects employee, company, and data from potential vulnerabilities or malware Endpoint Protection Allows the IT team to oversee all possible endpoints in a single source of reference. Patch Management Automates the updating of security measures on enterprise devices. Disaster Recovery Provides cloud backup or disaster recovery solution to protect enterprise data and applications. Service Management Utilizes data to proactively identify and prioritize IT issues. Workflow Management Creates new or streamlines existing workflows to better handle IT support tickets and service. Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Reporting and Alerts Creates custom reports and alerts about security updates, existing or upcoming software licenses, data access, and more. Endpoint Protection Protects employee, company, and data from potential vulnerabilities or malware. Remote Wiping Remotely clears all data from compromised devices. Data Encryption Implements encryption standards to secure data both in transit and at rest. Compliance Provides compliance to multiple industry standards like HIPAA and GDPR. Show More ##### ## Platform - Mobile Device Management (MDM) (1) Regulation Compliant Ensures that employees mobile devices are compliant with business regulations and requirements Show More ##### ## Analysis (1) Threat Detection Collects and curates data insight about the performance and health of a company's system. Show More ##### ## Platform (5) Unified Communications Platform Facilitates communication between users and administrators. Remote Access Allows end users to remotely access to company's IT database. ITIL Policy Compliance Helps organizations establish, implement, and adhere to ITIL regulation. Asset Tracking Tracks IT assets and financial data. IT Knowledge Management Integrates all IT service support functions for consistency and accuracy. Show More ##### ## Administration (27) Change Management Tools to track and implement required IT changes in a system. Asset Management Tools to organize and manage all IT assets within an organization. Reports & Analytics A means to view and analyze a large amount of data in order to gain business insights. IT Asset Management Managing inventories and tracking changes to hardware and software configurations Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Task Management Create, manage and track all task activities and progression Service Request Management Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Release Management Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Ticket Management Track, manage, or resolve user requests and IT incidents/issues Workflow Management Create, design and manage workflows for repetitive tasks Problem Management Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Incident Management Manage and track all disruptions and incidents Contract/License Management Track, store, and access client contracts or licenses Support Ticket Management Allow customers/users to submit support queries and service requests Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Inventory Management Track and manage inventory levels to maintain proper supply Screen Sharing Provides screen sharing options to allow access to view or control real-time activities. File Sharing Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. Session Recording Provides the ability to record remote access and support sessions. Unattended Remote Access Provides remote access to computers at any time, without an end-user present. Multi - Session Handling Provides multiple technician support simultaneously. Multi-Monitor Support Allows users to switch between multiple end users’ monitors with a single click. Show More ##### ## Service Desk (4) Help Desk A place for users to submit tickets when they require IT help. Incident Reports Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. Process Workflow The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. Customizable Reports Alter the layout and content of reports Show More ##### ## Compatibility (13) File Server Backup The ability to store information from filesystems. Database Server Backup The ability to backup data from relational and NoSQL databases. Virtual Machines Support for secure virtualized tape or disk storage. Repository Models Support for various backup storage and operational processes. Examples include system imaging, incremental backup, or differential backup. VM Backup Copying of data on a virtual machine (VM) in a VMware environment to prevent data loss Local Backup The ability to store information locally on a hard drive or similar device. Storage Formats The ability to store multiple types of file formats or convert files to proper format. Automatic Backup Data is backed up automatically to prevent data loss Cloud Backup Process of backing up of files and applications to cloud-based remote servers for protection of data Document Storage Store and organize documents in a centralized system Endpoint Variety The ability to back up different devices such as computers SaaS Application Variety Backup support for multiple, different software as a service (SaaS) applications Storage Formats The ability to store multiple types of file formats or convert files to proper format. Show More ##### ## Compliance (4) Security Standards The ability to set standards for asset and risk management. Cloud Data Protection Provides high quality and wide scope of in-cloud and offline data security capabilities. Ransomware Protection Protects systems from ransomware attacks and mitigates attack risks SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Show More ##### ## Functionality (23) Real-time Sync Continuously updates backup files to reflect most recent changes and updates. Storage Capacity The ability to store large amounts of data or scale capacity to fit storage needs. Remote Backup Provides remote access dashboards designed to manage and store data from familiar applications. Versioning Keeps track of incrementally changing versions of the same content, data, and files. Real-time Sync Continuously updates backup files to reflect most recent changes and updates. Storage Capacity The ability to store large amounts of data or scale capacity to fit storage needs. Remote Backup Provides remote access dashboards designed to manage and store data from familiar applications. Versioning Keeps track of incrementally changing versions of the same content, data, and files. Email Storage Compress and store email files for later referencing or auditing. Encryption Protect archived emails with secure encryption. Reporting Generate reports regarding archive storage, content searches, and more. Email Analysis Generate actionable insights based off of email keywords, contacts, and more. Migration Migrate email data between servers as needed. Archive Backup Back up archived email data. Secure Data Storage Securely stores data to prevent data loss or breaches Ticketing System Provides a service desk for users to submit tickets for IT-related issues. Performance Logging Tracks action-by-action asset performance with machine- or human-readable logs. Alerting Creates alerts when tracked assets encounter errors or performance issues. Automation Automates repetitive tasks associated with IT service operations and maintenance. Performance Monitoring Continuously monitors network performance across the entire span of a network. Alerting Sends alerts via pop-up notifications, texts, emails, or calls regarding network issues or failures. Improvement Suggestions Suggests potential remedies or improvements to slowdowns, errors, or failures. Multi-Network Capability Provides monitoring capabilities for multiple networks at once. Show More ##### ## Inventory Management - Remote Monitoring & Management (RMM) (7) Device Management Unifies endpoint management of employee devices Asset Management Maintains detailed records of network assets and their activity; detects new assets accessing the network ITIL Policy Compliance Supports implementation and adherence to ITIL processes and regulations User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Task Management Create, manage and track all task activities and progression Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Mobile Device Management Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Show More ##### ## Monitoring and Management (19) Remote Monitoring Monitor IT asset activity remotely from an administrator terminal. Asset Tracking Tracks IT assets and financial data. Application Deployment Releases applications for access on desktop or mobile devices. Patch Management Automates the updating of security measures on enterprise devices. Asset Tracking Tracks IT assets including financial and lifecycle data. Deployment Management Manage the processes involved when making the application ready for use Policy Management Create, manage, and track policies and procedures within an organization Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services IT Incident Management Manage incidents related to outages or breaches in functionality of IT systems Remediation Management Identify and orchestrate execution of actions needed to restore systems to optimal conditions Support Ticket Management Allow customers/users to submit support queries and service requests Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Activity Tracking Track and document all activities across devices, networks, and other systems Help Desk Management Managing service requests, incidents, IT issues & support with a ticketing system Inventory Management Track and manage inventory levels to maintain proper supply Contract/License Management Track, store, and access client contracts or licenses Vendor Management Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Network Monitoring Tracks and makes accessible data on the health of servers and other network components. Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Show More ##### ## IT Operations & Workflow - Remote Monitoring & Management (RMM) (1) Workflow Management Enables creation and optimization of workflows for IT support and service delivery Show More ##### ## Service Management (4) Remote Access Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network. Service Management (Issue Prioritization) Analyzes operational data to proactively identify and prioritize IT issues. Ticketing Provides tools for creating and managing support tickets across departments Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Show More ##### ## Scope (2) Endpoint Inclusiveness Manages numerous endpoint types, including mobile, desktop, IoT, and wearable. Multi-OS Support Supports diverse operating systems across several endpoint types. Show More ##### ## Monitoring (4) Constant Monitoring Monitors systems constantly in real-time. Timely Alerts Alerts users of incidents and issues as soon as they arise. TIcket Accuracy Generates accurate incident reports. AI Monitoring Utillizes AI to monitor and report on incidents in real-time. Show More ##### ## Management Tools (3) Ticket Assignment Assigns tickets to relevant team members. Standardization Cultivates a standardized workflow for enhanced organization. Lifecycle Visualization Grants transparent overviews for the lifecycle of each incident. Show More ##### ## Asset Inventory (5) Hardware Asset Inventory Create an inventory of a company's hardware assets. Software Asset Inventory Create an inventory of a company's software assets. Cloud Asset Inventory Create an inventory of a company's cloud assets. Mobile Asset Inventory Create an inventory of a company's mobile assets. Asset Discovery Detect new assets as they enter a network and add them to asset inventory. Show More ##### ## Maintenance (2) Remote Reboot Remotely wake, restart, and install applications on sleeping devices. Remote Printing Print files from remote computer onto the local printer, without having to transfer the file between computers. Show More ##### ## Communication (2) Text Chat Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. Screen Annotations Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. Show More ##### ## Device Support (4) Mobile Device Access Allows mobile device access to provide support or connect to your computer from anywhere. Multi-Platform Support Provides support across iOS, Mac, Android, PC and other devices. Cross-Platform Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. Video Support Supports various video file formats Show More ##### ## Performance (4) Reporting Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. Multiple Backup Versions Creates multiple restore points to record different system states so users can restore to any time point when there is a need. Unlimited Backup Backs up any file size, file type, external drive, and network share. Lag Free Operation Backup process doesn't slow down or interrupt workflow. Show More ##### ## Functionality (4) Incremental Backup Routinely backs up the changed files instead of the whole system to save space. OS Boot Recovery Adds backup to the boot menu so that users can launch the application in Pre-OS environment and restore when operating system cannot start. Bootable Disk Creates a bootable USB drive to start up computer and restore system when OS is corrupted. Online Restore Restores backup through online or cloud storage. Show More ##### ## Generative AI (2) Generative AI Use AI to generate content in the form of text, images, videos, etc. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Management and Discovery - IT Documentation (5) Search and Indexing Provides powerful filtering, tagging, and indexing to quickly locate relevant documents across complex IT environments. Version Control Maintains a history of changes and allows admins to revert documentation to a previous version. Access and Permissions Ensures that only authorized personnel can view or edit content. Access Controls/Permissions Define levels of authorization for access to specific files or systems Full Text Search Search for specific words or phrases within a document or database Show More ##### ## Operations - IT Documentation (5) Integrations Seamlessly connects with existing IT service management and monitoring platforms, streamlining ticket resolution and ensuring real-time updates. Automation Offers ready-to-use templates and automated workflows, standardizing documentation creation and speeding up routine procedures Reporting Provides dashboards and reports to track documentation quality, regulatory compliance, and alignment with internal policies. Third-Party Integrations Set up connections to third-party platforms to improve business processes Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Show More ##### ## Monitoring - Network Monitoring (2) Real-Time Monitoring Provides true real-time network monitoring to detect and resolve issues instantly, rather than relying on near-time data. Bandwidth Monitoring Measure the actual bandwidth available on a local network (LAN or WiFi) Show More ##### ## Analytics - Network Monitoring (1) Packet & Flow Analysis Combines packet and flow analysis techniques to provide a comprehensive view of network traffic and performance. Show More ##### ## Security - Network Monitoring (13) Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Application Management Track, manage and store the applications of potential future members, customers or candidates Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Data Storage Management Manage and store data in a database Calendar Management Track and manage schedules and meetings via an integrated calendar Workflow Management Create, design and manage workflows for repetitive tasks Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Inventory Management Track and manage inventory levels to maintain proper supply Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Change Management Track and monitor efficient handling of all changes/transitions User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Show More ##### ## Agentic AI - Network Monitoring (1) Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Mobile Device Management (MDM) (10) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integration Addition of necessary external data, applications, tools, or features Third-Party Integrations Set up connections to third-party platforms to improve business processes Active Directory Integration Integrates with Active Directory Show More ##### ## Agentic AI - Enterprise IT Management (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Incident Management (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - IT Asset Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - IT Service Management (ITSM) Tools (10) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Resource Allocation & Planning Assign available resources (human and/or non-human) to various projects and tasks Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - SaaS Backup (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Server Backup (8) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives File Transfer Move files across different systems or networks Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Online Backup (3) Microsoft Outlook Integration Active Directory Integration Integrates with Active Directory Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Email Archiving (8) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes File Transfer Move files across different systems or networks Microsoft Outlook Integration Show More ##### ## Agentic AI - Remote Monitoring & Management (RMM) (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Active Directory Integration Integrates with Active Directory Show More ##### ## Agentic AI - Unified Endpoint Management (UEM) (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - PC Backup (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Generative AI - Autonomous Endpoint Management (3) Behavioral Analysis Creates detailed models of normal user and device behavior across endpoints. Adaptive Generates new security policies or modifies existing ones to adapt to evolving threats. Predictive Analyze patterns and predicts potential endpoint failures or security breaches before they occur to proactively perform maintenance tasks or apply security patches, reducing downtime and preventing incidents. Show More ##### ## Monitoring and Management - Autonomous Endpoint Management (4) Patch Management Automatically deploys software updates and security patches to ensure all endpoint devices remain up-to-date with the latest protection against vulnerabilities. Oversees Automatically discovers and maintains an updated inventory of all endpoints within the network, ensuring accurate asset management. Self-Healing Equips endpoints with the ability to self-diagnose and repair certain issues without manual intervention. Centralized Dashboard Provides centralized monitoring of endpoint status and health, enabling remote troubleshooting and management for IT teams. Show More ##### ## Additional Functionality (510) Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Commenting/Notes Leave comments and notes on documents for others to view Content Publishing Options Facilitates online authoring and publishing of the content Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Content Library Centralized repository to store content and assets Document Classification Assign categories, labels, tags, or attributes to documents for organization, search and storage Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Change Tracking Track changes in laws and regulations and compare previous legislation to current legislation Generative AI Use AI to generate content in the form of text, images, videos, etc. Asset Discovery Password Management Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Document Management Store, manage, and track all electronic documents in a centralized location Kanban Board Visualization tool to organize and optimize tasks and track their status at every stage of workflow Gantt/Timeline View Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Framework Management Manage global or internal standards that are designed to measure the impact of business processes or procedures. Credential Management Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation IT Asset Management Managing inventories and tracking changes to hardware and software configurations Security Management Manage and control the security aspects of an organization's digital assets, resources, and operations Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Document Capture Scan, move or upload electronic files within the software's repository Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support IT Asset Tracking Monitor the movement of one or more IT assets throughout the organization Process Management Templates Sample files or documents that could be customized as needed or used as is Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Documentation Management Manage product specific documents in a categorized order Checklists An itemized to do list that can be edited as tasks are completed Website Monitoring Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Project Tracking Monitor the progress of projects from start to finish Workflow Management Create, design and manage workflows for repetitive tasks Relationship Mapping Creating relationships between different IT assets to define their status and dependencies in a network Document Storage Store and organize documents in a centralized system Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Activity Tracking Track and document all activities across devices, networks, and other systems Forms Management Store, manage and track all forms in a centralized location For the IT sector Specifically developed for the IT sector File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Knowledge Library A repository of previously used/received RFP questions with responses SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Customizable Reports Alter the layout and content of reports Customizable Fields Customize data fields to support various needs and use cases Customizable Branding Add customized logos and colors to align with company branding Data Import/Export Import and export data to and from software applications Single Sign On Allow users to access multiple services after entering their login credentials once Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Text Editing Edit text as needed Widgets An extended application or connector that enables users to perform additional services with their current set of tools Discussions/Forums Online forums/groups where users can ask questions, share ideas, best practices, etc. API Application programming interface that allows for integration with other systems/databases Live Chat Ability to chat online in real time Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Calendar Management Track and manage schedules and meetings via an integrated calendar Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Prioritization Arrange tasks based on the level of priority or urgency Service History Track work performed and resources used for past customers, sites, or assets Client Portal Private online space that lets businesses securely share documents and provide information access to clients Customizable Forms Customize contracts and forms to collect specific information AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Service Catalog Database containing accurate and up-to-date information on all operational services Real-Time Notifications Notifications that are delivered to users as soon as an event occurs SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Monitoring Active monitoring of systems, applications, or networks Generative AI Use AI to generate content in the form of text, images, videos, etc. Surveys & Feedback Gauge satisfaction and receive information for improvement and success Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automated Responses Automatic reply functionality for incoming messages Customizable Branding Add customized logos and colors to align with company branding Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Support Ticket Tracking Track the status of support tickets/escalations as they move through the service queue Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Macros/Templated Responses Templated responses for responding quickly to recurring support requests Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Fields Customize data fields to support various needs and use cases Activity Tracking Track and document all activities across devices, networks, and other systems Search Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Alerts/Escalation System alerts about the need to escalate an issue or request Access Controls/Permissions Define levels of authorization for access to specific files or systems Dashboard Creation Creation and customization of dashboards Remote Access & Monitoring Control system behavior and appearance, and access and report on system status/health from a distant location Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Chat/Messaging Communicate using direct chat or messages within the system Approval Process Control Manage the process of evaluating documents or requests submitted for approval Audit Trail A record of all activities within the system, including user access, changes made, etc. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Forms Management Store, manage and track all forms in a centralized location Safety Incident Management Track, report on and implement actions pertaining to physical safety at the workplace Compliance Management Track and manage adherence to policies for any service, product, process, or supplier OSHA Compliance Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant Task Management Create, manage and track all task activities and progression Single Sign On Allow users to access multiple services after entering their login credentials once AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Disaster Recovery Plan and implement business continuity measures in case of unforeseen events Document Management Store, manage, and track all electronic documents in a centralized location API Application programming interface that allows for integration with other systems/databases Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Real-Time Reporting Active reporting of data and metrics Corrective and Preventive Actions (CAPA) Investigate and take action at root cause or error in processes to prevent recurring issues Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Communications Management Record and track all relevant internal and external communications Audit Trail A record of all activities within the system, including user access, changes made, etc. IT Incident Management Manage incidents related to outages or breaches in functionality of IT systems Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Event Logs A chronological record of actions or occurrences within a network, software, or process Risk Analysis Analyze potential risks across the organization Workflow Management Create, design and manage workflows for repetitive tasks Risk Assessment Initiate collection and analysis of known risks Incident Reporting Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Customizable Reports Alter the layout and content of reports Ticket Management Track, manage, or resolve user requests and IT incidents/issues Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Reminders Timed notification for any upcoming task, deadline, appointment, or activity On Call Scheduling Track and organize on-call shifts Investigation Management Oversee people and resources to carry out an investigation Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Status Tracking Track the status over time for a request, process, asset, or transaction Audit Trail A record of all activities within the system, including user access, changes made, etc. Single Sign On Allow users to access multiple services after entering their login credentials once Security Tools Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Generative AI Use AI to generate content in the form of text, images, videos, etc. Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Event Logs A chronological record of actions or occurrences within a network, software, or process Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Data Import/Export Import and export data to and from software applications Personalization and Recommendation Generative AI models can create personalized recommendations for users based on their preferences and behavior. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users IT Reporting Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Access Controls/Permissions Define levels of authorization for access to specific files or systems Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics API Application programming interface that allows for integration with other systems/databases Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Real-Time Monitoring Active monitoring of systems, applications, or networks Audit Trail A record of all activities within the system, including user access, changes made, etc. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Generative AI Use AI to generate content in the form of text, images, videos, etc. Mobile Access Access software remotely via mobile devices AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Configurable Workflow Configure existing workflows to meet your organization's needs Data Extraction Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Risk Assessment Initiate collection and analysis of known risks Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Self-Updating Maps Dynamic maps that update whenever network changes are made IT Asset Tracking Monitor the movement of one or more IT assets throughout the organization Dependency Tracking Track and manage task relationships and dependencies Data Import/Export Import and export data to and from software applications Data Connectors Connect to big data sources Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Map Exporting Export a map or layout to share API Application programming interface that allows for integration with other systems/databases Color Codes/Icons A way to visually represent data where different categories of items are marked with different colors Uptime Reporting Track the availability time for a designated network or website over a given period of time Document Storage Store and organize documents in a centralized system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Scheduling Plan availability and assign specific time slots for tasks and resources Event Logs A chronological record of actions or occurrences within a network, software, or process Customizable Reports Alter the layout and content of reports Web Traffic Reporting Collect and analyze traffic data about website visitors Downtime Tracking Track unplanned equipment or network failures Threshold Alerts Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Simple Network Management Protocol (SNMP) Internet standard protocol for collecting information about managed devices on a network Access Controls/Permissions Define levels of authorization for access to specific files or systems Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Network Mapping Network topology maps providing infrastructure visualization for devices, connections, configurations, etc. Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Vulnerability Scanning Discover patch statuses and vulnerabilities Virtualization Create a virtual version of operating systems, storage devices, or computer network resources Baseline Manager Define network parameters and threshold settings to monitor network health and take necessary precautions Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Mobile Alerts Notifications via mobile devices Alerts/Escalation System alerts about the need to escalate an issue or request Bug/Issue Capture The creation of a bug/issue ticket, submitted by a team member, customer or end user Mobile Network Troubleshooting Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Customizable Dashboard Alter the layout and content of dashboards Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Anti Virus Prevents, detects and removes malware Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Remote Update/Installation Deploy updates or install new software remotely Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Mobile Access Access software remotely via mobile devices Usage Tracking/Analytics Track and interpret metrics on the usage of company resources Automatic Reset Onsite Printing Print tickets, receipts, and other information on location Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling For Android Devices For devices running on Android. Surveys & Feedback Gauge satisfaction and receive information for improvement and success Digital Signage Digital displays use technologies such as LCD, LED, projection and e-paper Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Touch Screen Interactivity between software and users by touching areas on the screen of display devices Point of Sale (POS) Accept and process customer payments for products or services using hardware and software Timeout Multi-app mode Allows to lock a device into a specific set of apps Offline Access Ability of websites, web applications, or mobile applications to function without an active internet connection Generative AI Use AI to generate content in the form of text, images, videos, etc. QR Codes Matrix barcode that stores information Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Location Tracking Identify the physical location of an individual, asset, device, etc. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Browsing Restrictions Provides user and content restrictions during web browsing Customizable User Interface Design, modify, and organize how content is displayed on a system interface Self Check-In/Check-Out Check-in and out via a mobile device or kiosk Secure Browsing Allow or block access to specific domains and individual pages Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Branding Add customized logos and colors to align with company branding Video Looping Self Ordering For iPad Devices Operate/access software on iPad Devices Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Single-app mode Allows to lock a device into a specific app Templates Sample files or documents that could be customized as needed or used as is Check-in/Check-out Track the status of assets and whether they're checked in or out Ticketing Customize, sell, and distribute tickets Order Entry Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Broadcast Messaging Notify large groups of people simultaneously about important updates. Visitor Tracking Track visitors and purpose of visits Secure Data Storage Securely stores data to prevent data loss or breaches Access Controls/Permissions Define levels of authorization for access to specific files or systems Wireless Internet Access Control Control and manage access to wireless networks Single Sign On Allow users to access multiple services after entering their login credentials once Enrollments/Onboarding Manage the enrollment and onboarding of all new members and accepted applications Automatic User/Device Recognition The system can automatically recognize a user and/or device API Application programming interface that allows for integration with other systems/databases Kiosk Mode Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons Remote Update/Installation Deploy updates or install new software remotely Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Synchronization Scheduling Create a schedule when files and folders are synchronized IT Asset Tracking Monitor the movement of one or more IT assets throughout the organization Two-Factor Authentication Extra layer of security that requires not only a password and username but also something specific to that user Wireless Troubleshooting Take actions to resolve performance issues for devices wirelessly Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Audit Trail A record of all activities within the system, including user access, changes made, etc. Build Automation Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Scheduling Plan availability and assign specific time slots for tasks and resources Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Generative AI Use AI to generate content in the form of text, images, videos, etc. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Endpoint Protection Protect users working remotely and provide secure environments for personal devices to access company programs API Application programming interface that allows for integration with other systems/databases Real-Time Reporting Active reporting of data and metrics Billing & Invoicing Create, manage, and send invoices or bills to customers Anti Virus Prevents, detects and removes malware Security Tools Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Event Logs A chronological record of actions or occurrences within a network, software, or process Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Real-Time Analytics Analyze and gain insights into data in real-time Backup and Recovery Create backups and provide methods to recover deleted/lost data CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Real-Time Updates Receive system updates as soon as any changes are made AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customizable Reports Alter the layout and content of reports Usage Tracking/Analytics Track and interpret metrics on the usage of company resources Task Scheduling Track and manage the scheduling of tasks Automatic Backup Data is backed up automatically to prevent data loss Device Auto Discovery Automatically scan the network for devices and take pre-defined actions upon discovery Vulnerability Scanning Discover patch statuses and vulnerabilities For MSPs Intended to be used by managed service providers Customizable Branding Add customized logos and colors to align with company branding Real-time Alerts Receive notification of issues as soon as they occur Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Data Receive data and information in real time Access Controls/Permissions Define levels of authorization for access to specific files or systems Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Network Security Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources Uptime Reporting Track the availability time for a designated network or website over a given period of time Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access File Transfer Move files across different systems or networks Two-Factor Authentication Extra layer of security that requires not only a password and username but also something specific to that user Single Sign On Allow users to access multiple services after entering their login credentials once Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Summary Reports Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Chat/Messaging Communicate using direct chat or messages within the system Generative AI Use AI to generate content in the form of text, images, videos, etc. Session Transfer Transfer a support session to another team member Remote Update/Installation Deploy updates or install new software remotely Audit Trail A record of all activities within the system, including user access, changes made, etc. Customizable Branding Add customized logos and colors to align with company branding Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Real-Time Updates Receive system updates as soon as any changes are made Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Real-Time Monitoring Active monitoring of systems, applications, or networks Workflow Management Create, design and manage workflows for repetitive tasks Multiple User Accounts Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Surveys & Feedback Gauge satisfaction and receive information for improvement and success Activity Tracking Track and document all activities across devices, networks, and other systems Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information API Application programming interface that allows for integration with other systems/databases Support Ticket Management Allow customers/users to submit support queries and service requests Access Controls/Permissions Define levels of authorization for access to specific files or systems Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Customizable Reports Alter the layout and content of reports Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Video Conferencing Connect with meeting participants remotely over video Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Third-Party Integrations Set up connections to third-party platforms to improve business processes Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Data Loss Prevention Safeguard confidential data and meet compliance regulations Bare-Metal Restore Restore a physical server or computer to its original state (i.e., rebuild from scratch) for data recovery Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Data Replication Process of copying and storing data in more than one site or node Two-Factor Authentication Extra layer of security that requires not only a password and username but also something specific to that user Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Compression Reduction in the number of bits needed to represent data Single Sign On Allow users to access multiple services after entering their login credentials once Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Duplicate Detection Compare new data with existing records to detect duplicate entries Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Multi-OS Support multiple operating system Backup Scheduling Schedule automatic backups by selecting the frequency of data backup jobs Backup Log Records the events that occur during a backup process Alerts/Escalation System alerts about the need to escalate an issue or request File Management Create, save, and store files Encryption Convert data into a code for security Sensitive Data Identification Identify sensitive or personal information collected from users Data Retention Management Manage/customize policies to organize data and determine where data should be stored or archived and for how long. Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Version Control Track revisions and updates made to files and navigate between different versions Data Capture and Transfer Import, collect, and capture data from multiple sources Data Migration Move from one database to another, or upgrade the version of database software being used Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Workflow Management Create, design and manage workflows for repetitive tasks Generative AI Use AI to generate content in the form of text, images, videos, etc. Access Controls/Permissions Define levels of authorization for access to specific files or systems Policy Management Create, manage, and track policies and procedures within an organization Multiple Format Support Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Real-Time Reporting Active reporting of data and metrics API Application programming interface that allows for integration with other systems/databases Data Visualization Graphical representation of data AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Full Text Search Search for specific words or phrases within a document or database Metadata Management Collect and maintain structured information that describes data or content Access Controls/Permissions Define levels of authorization for access to specific files or systems Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Indexing Compile and organize data into specific metrics Email Attachment Protection Provides protection against malicious attachments. Storage Management Store items for a designated period of time Data Retention Management Manage/customize policies to organize data and determine where data should be stored or archived and for how long. SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Deduplication Data compression technique for eliminating duplicate copies of repeating data Audit Trail A record of all activities within the system, including user access, changes made, etc. User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Email Management Manage, store and organize emails within the system or via third-party apps Workflow Management Create, design and manage workflows for repetitive tasks Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Anti Virus Prevents, detects and removes malware Policy Management Create, manage, and track policies and procedures within an organization eDiscovery Finding, identifying and collecting information for legal proceedings Event Logs A chronological record of actions or occurrences within a network, software, or process Anti Spam Techniques to prevent and filter unwanted or unsolicited email spam from reaching a user's inbox Collaboration Tools Provides a channel for team members to share media files, communicate, and work together API Application programming interface that allows for integration with other systems/databases Data Compression Encode, restructure, and modify data to reduce its size Data Import/Export Import and export data to and from software applications Simple Mail Transfer Protocol (SMTP) Internet standard communication protocol to transmit electronic mails Version Control Track revisions and updates made to files and navigate between different versions Backup and Recovery Create backups and provide methods to recover deleted/lost data Threat Protection Protect incoming and outgoing communications against malware, spam, display spoofing, and other threats Multiple File Format Support Supports multiple file formats, such as Doc, Docx, PDF, HTML, etc. Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Filtering Find & retrieve relevant data or documents Match & Merge Looking at data from different sources and finding possible duplicates, or identical matches AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Generative AI Use AI to generate content in the form of text, images, videos, etc. Remote Synchronization Helps in synchronizing files and folders from remote servers or computers Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Audit Trail A record of all activities within the system, including user access, changes made, etc. Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Approval Process Control Manage the process of evaluating documents or requests submitted for approval Real Time Synchronization Files and folders are updated in real-time when changes/edits are made Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Single Sign On Allow users to access multiple services after entering their login credentials once Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Version Control Track revisions and updates made to files and navigate between different versions Customizable Branding Add customized logos and colors to align with company branding Synchronization Scheduling Create a schedule when files and folders are synchronized Two-Factor Authentication Extra layer of security that requires not only a password and username but also something specific to that user Real-Time Monitoring Active monitoring of systems, applications, or networks Secure Login At least a username and password is required to access the system Backup and Recovery Create backups and provide methods to recover deleted/lost data Data Recovery Ability to restore deleted, hidden, or lost data from an email server/system HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Conflict Tracking Detects conflicts in the latest version when multiple users are editing a file at the same time Authentication Verify the identity of users/devices to enable secure access Mobile Access Access software remotely via mobile devices Chat/Messaging Communicate using direct chat or messages within the system Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Access Controls/Permissions Define levels of authorization for access to specific files or systems Commenting/Notes Leave comments and notes on documents for others to view Activity Tracking Track and document all activities across devices, networks, and other systems Two-Way Synchronization Synchronization process that copies files in both directions to reconcile changes as needed Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Encryption Convert data into a code for security Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities File Transfer Move files across different systems or networks Cost Tracking Process to track, record, and analyze expenses that occurred over the entire duration of a given project Access Controls/Permissions Define levels of authorization for access to specific files or systems Prioritization Arrange tasks based on the level of priority or urgency Customizable Fields Customize data fields to support various needs and use cases Data Import/Export Import and export data to and from software applications Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Customizable Branding Add customized logos and colors to align with company branding API Application programming interface that allows for integration with other systems/databases Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Customizable Forms Customize contracts and forms to collect specific information Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Data Visualization Graphical representation of data Audit Trail A record of all activities within the system, including user access, changes made, etc. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Customizable Reports Alter the layout and content of reports Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Patch Prioritization Determine which patches should receive immediate attention Status Tracking Track the status over time for a request, process, asset, or transaction Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Network Wide Management The ability to manage all patches within a network Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Vulnerability Scanning Discover patch statuses and vulnerabilities Activity Tracking Track and document all activities across devices, networks, and other systems Policy Management Create, manage, and track policies and procedures within an organization Remote Update/Installation Deploy updates or install new software remotely IT Asset Tracking Monitor the movement of one or more IT assets throughout the organization Approval Process Control Manage the process of evaluating documents or requests submitted for approval Automatic Patch Deployment Set a time to deploy patches automatically Access Controls/Permissions Define levels of authorization for access to specific files or systems Customization Create labels for products that contain required information such as colors, sizes, dates, etc. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Patch Testing Test patches before deployment to mitigate security risks Support Ticket Management Allow customers/users to submit support queries and service requests Automatic Scans Setup recurring or automatic scans Active Directory Integration Integrates with Active Directory Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Application Management Track, manage and store the applications of potential future members, customers or candidates API Application programming interface that allows for integration with other systems/databases Risk Assessment Initiate collection and analysis of known risks Scheduling Plan availability and assign specific time slots for tasks and resources Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Generative AI Use AI to generate content in the form of text, images, videos, etc. Real-Time Updates Receive system updates as soon as any changes are made Usage Tracking/Analytics Track and interpret metrics on the usage of company resources AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Patch Management Install software updates and bug fixes remotely Third-Party Integrations Set up connections to third-party platforms to improve business processes Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Real-Time Reporting Active reporting of data and metrics Event Logs A chronological record of actions or occurrences within a network, software, or process Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Mobile Content Management Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. Generative AI Use AI to generate content in the form of text, images, videos, etc. Remote Access & Monitoring Control system behavior and appearance, and access and report on system status/health from a distant location Deployment Management Manage the processes involved when making the application ready for use Policy Management Create, manage, and track policies and procedures within an organization Patch Management Install software updates and bug fixes remotely Encryption Convert data into a code for security Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Support Ticket Management Allow customers/users to submit support queries and service requests BYOD Management Manage and secure access to business data and applications on personal devices. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Mobile Device Management Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Endpoint Management Track status, assign actions, and control access to systems for devices within the organization App Management Download applications that can be internally saved Access Controls/Permissions Define levels of authorization for access to specific files or systems Show More ## Top-Rated Alternatives [ ![Atera](https://images.g2crowd.com/uploads/product/hd_favicon/361ba9ff073bf59453c903337f10f9d9/atera.svg "Atera") Atera 4.6/5(1,242) ](https://www.g2.com/products/atera/reviews) [ ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") TeamViewer 4.5/5(4,142) ](https://www.g2.com/products/teamviewer/reviews) [ ![LogMeIn Resolve](https://images.g2crowd.com/uploads/product/hd_favicon/5df47d29bfebd94f95f917ab9355b37d/logmein-resolve.svg "LogMeIn Resolve") LogMeIn Resolve 4.3/5(469) ](https://www.g2.com/products/logmein-resolve/reviews) [ View All Alternatives ](https://www.g2.com/products/ninjaone/competitors/alternatives) NinjaOne Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7550bcff45895b9a0bd1ebb5c48260a6/atera.png "Product Avatar Image") Atera 4.6/5(1,242) [ Compare Now ](https://www.g2.com/compare/atera-vs-ninjaone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4b9a918b71ff9f6df97b4308479b380d/datto-rmm.png "Product Avatar Image") Datto RMM 4.5/5(795) [ Compare Now ](https://www.g2.com/compare/datto-rmm-vs-ninjaone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_72a8fdb95ce27a0326b3b76aaaeab522/manageengine-endpoint-central.png "Product Avatar Image") ManageEngine Endpoint Central 4.5/5(1,129) [ Compare Now ](https://www.g2.com/compare/manageengine-endpoint-central-vs-ninjaone) ##### Categories on G2 [ IT Service Management (ITSM) Tools ](https://www.g2.com/categories/it-service-management-itsm-tools)[ Remote Support ](https://www.g2.com/categories/remote-support)[ Endpoint Management ](https://www.g2.com/categories/endpoint-management) [ Mobile Device Management (MDM) ](https://www.g2.com/categories/mobile-device-management-mdm)[ Patch Management ](https://www.g2.com/categories/patch-management)[ Unified Endpoint Management (UEM) ](https://www.g2.com/categories/unified-endpoint-management-uem)[ IT Asset Management ](https://www.g2.com/categories/it-asset-management)[ Enterprise IT Management ](https://www.g2.com/categories/enterprise-it-management)[ Network Monitoring ](https://www.g2.com/categories/network-monitoring)[ Server Backup ](https://www.g2.com/categories/server-backup)[ Remote Monitoring & Management (RMM) ](https://www.g2.com/categories/remote-monitoring-management-rmm)[ Incident Management ](https://www.g2.com/categories/incident-management)[ Online Backup ](https://www.g2.com/categories/online-backup)[ SaaS Backup ](https://www.g2.com/categories/saas-backup)[ IT Documentation ](https://www.g2.com/categories/it-documentation)[ Autonomous Endpoint Management (AEM) ](https://www.g2.com/categories/autonomous-endpoint-management-aem)[ PC Backup ](https://www.g2.com/categories/pc-backup)[ Email Archiving ](https://www.g2.com/categories/email-archiving) Show More ##### Explore More [ What platform integrates screen capture with cloud storage? 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