Brady C.

Tech Resource Center Tech Level 2

Mid-Market (51-1000 emp.)

7/16/2026

"NinjaOne’s All-in-One RMM + Ticketing Makes Management Easy"

4.5/5

What do you like best about NinjaOne?

The thing I like most about NinjaOne is how it adds both RRM and Ticketing into one platform. I have used other system that are separated but just the fact they are together makes it so much better. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

The main feature I wish NinjaOne had was a SIEM add-on that we could integrate with our other services like Intune and SentinelOne to see all our logs including more verbose device logs that way we could have NinjaOne reduce the amount of tools we need. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

One problem that we just had NinjaOne solve for our organization which is software distribution. I made a powerShell script that runs as system that is pinned to the system tray for all users and when they click it opens a HTA with a list of our vendors softwares and the user can install what ever they need from the list without admin privileges or contacting the help desk. Review collected by and hosted on G2.com.

Francis F.

IT Administrator/Service Delivery Lead

Information Technology and Services

Mid-Market (51-1000 emp.)

11/4/2024

"NinjaOne for our organization after 2 Years - Updated July 15, 2026"

5/5

What do you like best about NinjaOne?

NinjaOne's console is very easy to use. It has a lot of options and tools for us to use in our organization, such as our organized list of computers to remote into, reporting, backend tools, and the ticketing system that we integrated with our own ticketing system. We are still in good standing with the software and have no desire to go into another remote software system. After over 2 years, we've had more users utilizing this tool and even automated our backups using the NinjaOne tools. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

Remote Desktop still has its moments of kicking people out during the middle of a session and constantly taking longer to get someone back on their computer. We reached out to support, but it looks like this might be an issue that needs to be further looked into. It seems to be within our network at our Corporate Office. Also, some errors have no explanation. Getting messages such as "Something went wrong, try again later" does not help us at all. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

We are able to navigate through all our devices in our organization and assist our end users with support. Our PC's and Servers are all on our NinjaOne account, so we can seamlessly navigate all the way through to keep our organization's devices. Also, we are able to give users in our organization remote access while being able to manage their profiles. And now, we have begun backups from across our organization that are linked to our servers and Google Workspace. I recently started using the console to track network activity and using command tools. We have recently implemented another product on NinjaOne called SentinelOne, which is the anti-virus software we use for our organization. Review collected by and hosted on G2.com.

Jason T.

Director of Technology

Small-Business (50 or fewer emp.)

2/8/2024

"Unlocking Efficiency: A Glowing Review of NinjaOne's NinjaRMM Tool"

5/5

What do you like best about NinjaOne?

NinjaOne is our go-to platform for managed and co-managed IT.

We use NinjaOne across the board — for fully-managed, co-managed, and even self-managed customer environments. It's central to how we handle steady-state operations, security posture management, OS and third-party patching, automation, and integrated ticketing.

The interface is clean and easy to navigate, which makes it ideal for both our internal engineers and customers we support in a co-managed model. Automation and scripting are rock-solid, and the platform integrates well with the rest of our stack.

Security and alerting are proactive and reliable, which helps us stay ahead of issues before they hit production. NinjaOne has helped us streamline operations, reduce overhead, and scale our service delivery efficiently.

Support has consistently exceeded expectations — not only in resolving issues quickly and effectively, but also in escalating to engineering when needed. We've seen rapid turnaround on tickets that require deeper technical insight, and the feedback loop has been excellent. The responsiveness and technical depth of the support team is a major differentiator.

New features continue to roll out regularly, enhancing functionality without adding complexity. Combine that with an unbeatable price point, and NinjaOne continues to deliver exceptional value as a cornerstone of our operations.

As we have moved forward with NinjaOne SKUs over time, it just becomes more and more valuable as one of our core offerings. NinjaOne has done a FANTASTIC job of working towards a "single pane of glass" for many of the offerings, tying things together really well. We have grown our SaaS offerings wildly in the last few years, and that wouldn't be possible without our partnership with NinjaOne. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

Reporting continues to be the weakest area of the platform. While the built-in reports offer basic visibility, they still lack the depth and flexibility needed for more advanced use cases. There's limited ability to drill down into data, filter by asset, site, or tag, or generate audience-specific reports that speak to both technical and non-technical stakeholders.

Unfortunately, this aspect has seen little improvement over time. While NinjaOne does provide an open API, leveraging it effectively requires development resources and a level of API fluency that smaller teams may not have. For organizations without in-house scripting or development expertise, producing custom reports that meet customer expectations is difficult and time-consuming.

I strongly encourage the NinjaOne team to take a deeper look at this area. Enhanced native reporting capabilities — including ad hoc report builders, more granular filters, dynamic visualizations, and templating for different audiences — would go a long way in making the platform more self-sufficient for IT teams of all sizes. As it stands, reporting remains the most significant gap in an otherwise strong and rapidly evolving platform. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

One of the most significant challenges we faced prior to implementing NinjaOne was the vulnerability of our endpoints to cyber threats. With a diverse network ecosystem spanning multiple operating systems and devices, maintaining consistent security across all endpoints was a daunting task.

NinjaOne has been instrumental in addressing this challenge by providing a comprehensive suite of security features designed to fortify our defenses. From endpoint protection to vulnerability scanning and threat detection, NinjaOne offers a multi-layered approach to safeguarding our systems against evolving cyber threats. This proactive approach to security not only minimizes the risk of data breaches and cyberattacks but also ensures compliance with industry regulations, bolstering trust and confidence among our customers.

Patch management, in particular, has seen dramatic and consistent improvement. Visibility into patch deployment status, success/failure rates, and current patch state across environments has become significantly more actionable. The enhanced reporting and dashboard controls make it easier to validate patch compliance at a glance — across Windows OS, macOS, and third-party applications. This has been a critical factor in helping us maintain a strong security baseline, and gives our team the assurance we need when auditing patch posture for both internal standards and external requirements.

In addition to improving our security posture, NinjaOne has streamlined our IT operations, saving valuable time and resources. The platform's intuitive dashboard provides real-time insights into system health and performance metrics, allowing us to identify and address issues promptly. Furthermore, NinjaOne's automation capabilities have enabled us to automate repetitive tasks, freeing up our IT team to focus on strategic initiatives and innovation.

Overall, NinjaOne's comprehensive security features, maturing patch management, and efficiency-enhancing capabilities have been instrumental in optimizing our IT environment. By proactively addressing security vulnerabilities and streamlining operations, NinjaOne has not only mitigated risks but also enhanced our overall productivity and performance. As a result, we can confidently deliver a secure and reliable experience to our customers while driving business growth and innovation. Review collected by and hosted on G2.com.

Zach O.

IT Lead Engineer

Mid-Market (51-1000 emp.)

5/20/2025

"NinjaOne is our favorite RMM tool, super fast and easy, and saves time"

5/5

What do you like best about NinjaOne?

NinjaOne has updated and now has the ability to remote support Linux, I haven't tested it yet but I am glad to see the feature starting to be rolled out for more linux support. Also as mentioned before the new NinjaOne Connect which I am hoping to try out but will helpful in some instances. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

make a custom device list/filter from an excel upload, we sometimes need to run a script on a certain set of computers that we have as a list in excel. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

Remote support is the biggest feature for us, along with patching automation. It saves us a lot of time by streamlining and automating the patching process. We use the tool daily and can access it from any location. The cost is good compared to others, especially considering the value we get from it. We can also push files to computers in bulk and run reports on systems, which has been useful. Overall, it’s a great tool for keeping track of inventory and warranty information. Review collected by and hosted on G2.com.

Colby B.

Owner

Enterprise (> 1000 emp.)

7/15/2026

"One Platform, Many Sites, Less Hassle"

5/5

What do you like best about NinjaOne?

NinjaOne has been a great fit for managing IT across our multi-site senior living organization, covering roughly 50 communities spread across six states. The UI is clean and intuitive, making it easy to jump between devices, run scripts, and check status without a steep learning curve. Integrations are a real strength. We've built out custom PowerShell and Bash scripts to track endpoint protection status via device custom fields, and the API/scripting flexibility has saved us countless hours compared to manual checks. Performance has been consistently reliable, even managing devices across dozens of remote locations and mixed environments (Windows, Mac, and a growing MDM fleet including kiosk iPads). From a pricing and ROI standpoint, combining RMM and MDM in one platform has simplified our tech stack and cut down on tool sprawl, which has real value for a lean IT team supporting this many sites. Support and onboarding have been responsive whenever we've needed help troubleshooting edge cases. On the AI/intelligence side, the automation capabilities are useful for cutting down repetitive work, though there's still room for growth in that area. Overall, NinjaOne has become a core part of how we keep our IT infrastructure running smoothly at scale. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

The MDM is limited compared to our previous MDM provider. Lacks some products and features we were used to and miss. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

NinjaOne solves the challenge of managing IT infrastructure across a large, geographically spread organization without needing boots on the ground at every site. Instead of driving or flying out to troubleshoot a device, we can remotely diagnose and fix issues at any of our ~50 communities, which saves enormous time and travel costs. It also gives us centralized visibility into device health, endpoint protection status, and MDM enrollment across a mixed fleet of Windows machines, Macs, and iPads. Something that would be nearly impossible to track manually at this scale. The scripting and custom fields functionality lets us build our own monitoring layers (like tracking which endpoint protection product is installed on each device) rather than being limited to out-of-the-box reporting. As we've consolidated MDM management into NinjaOne, we've also reduced the number of platforms our team has to juggle, which cuts down on context-switching and lowers the risk of devices falling through the cracks during transitions. The overall benefit is a leaner, faster-moving IT team that can support far more locations than our headcount would otherwise allow. Review collected by and hosted on G2.com.

Alex B.

Systems Administrator

Mid-Market (51-1000 emp.)

7/15/2026

"Versatile, Easy-to-Use Endpoint Management with Top-Notch Support"

5/5

What do you like best about NinjaOne?

NinjaOne is incredibly versatile and easy to setup & use. It also gives us the piece of mind in knowing that we have all the tools we need to support our endpoints. The script library, patching, and remote assistance tools all perform great, and their customer support is also top-notch. The built-in integrations with SSO and other products like DUO are super convenient and easy to setup. The FedRAMP version was also surprisingly affordable compared to some of the other products we looked at. Would definitely recommend to anyone in the market for a solution like NinjaOne. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

The differences between the FedRAMP version and the regular version of NinjaOne has caused some confusion in the past when looking at documentation, but that also goes with the territory for all FedRAMP products, and no one is immune to it. After pointing out those shortcomings, NinjaOne has done a great job of addressing the issue and taking steps to correct it. I have no outstanding complaints regarding the product at this time. Review collected by and hosted on G2.com.

Thomas C.

Mail Admin

Enterprise (> 1000 emp.)

2/8/2024

"Easy-to-Use RMM with Powerful Automation Features"

5/5

What do you like best about NinjaOne?

NinjaOne has been an excellent remote monitoring and management solution for our IT operations. The platform is intuitive, easy to deploy, and provides a centralized view of all our endpoints, making day-to-day administration much more efficient.

One of the biggest advantages is the simplicity of managing devices at scale. Remote access, patch management, software deployment, and monitoring are all integrated into a single interface, which significantly reduces the need to switch between multiple tools. The automation capabilities have helped us streamline repetitive tasks and improve response times for routine maintenance. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

The latest update to the remote agent didn't auto-update. Connecting to a remote machine gave a version mismatch and required I download and install the new version. Not a huge complaint, but it would've been nice to have it already updated and ready for me to get to work.

While the built-in reports are useful and cover most common needs, creating highly customized reports can sometimes require extra effort and isn't as flexible as some platforms Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

We were looking for a solution that could simplify endpoint management by combining patch management and remote support into a single platform. Prior to NinjaOne, managing software updates and remotely assisting users required multiple tools and additional administrative effort.

NinjaOne has helped us centralize these functions by providing automated patch management alongside reliable remote access capabilities. This has improved our ability to keep systems up to date, address security vulnerabilities more quickly, and support users regardless of their location. The remote control tools allow our IT team to troubleshoot and resolve issues without needing to be physically present, which reduces downtime and improves the overall support experience.

As a result, we've seen increased efficiency, reduced manual workload for our IT staff, better endpoint visibility, and a more proactive approach to maintaining the health and security of our devices. Review collected by and hosted on G2.com.

Jason C.

Principal Solutions Architect

Small-Business (50 or fewer emp.)

7/14/2026

"Modern RMM with a Powerful Dashboard, Fast Remote Access, and Responsive Support"

5/5

What do you like best about NinjaOne?

The most modern RMM I've used to date. The dashboard helps me see where I should focus our efforts on improving our managed fleet and it incorporates MDM functionality and integrates extremely well with our PSA and other tools. Our customers also tell us that their remote access is faster than our old tool.

Support has been good and they are accessible by the greater MSP community. They listen to feedback and develop new features and fixes quickly. Pricing is about the same as other RMM tools.

We're not leveraging the AI very much at this time. Largely because we recently onboarded and we're not fully settled into the core functionality and dialing in all our integrations, workflows, and reporting. I'm looking forward to working more in this area in the coming months. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

I've run into a few minor roadblocks with very niche and specific things I was trying to accomplish that weren't directly supported in the platform. I was able to develop work arounds with assistance from support and the community. I'd like to see some additional focus on the inventory tracking module and vulnerability and patching modules. Our patching success rate is lower than I would have expected and the vulnerability and inventory tracking modules are still new and lacking in functionality. Review collected by and hosted on G2.com.

Paul J.

Technical support Manager

Small-Business (50 or fewer emp.)

7/14/2026

"NinjaOne Scripting Made a 60-Store Upgrade a One-Click Overnight Job"

5/5

What do you like best about NinjaOne?

The most valuable features in Ninja One is the ability to use scripts. In my case I was able to upgrade a multi store client to the new version of the software over 60 stores all in 1 night by myself with the click on one button. (I used tasks which can group scripts together to accomplish complex tasks) Of course I had to write and test the scripts but Ninja one gave me the ability to do this. I loaded a VM on the old version, downloaded the updates applied the patch. validated that the patch worked (validating version numbers and writing to a Ninjaone field) if the patch failed it alerted me due to the condition not being met IE:version number=2.4.1.896. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

There are not many downsides but if I have to be critical, sometimes filters are a little finicky, and logging is great but I if I have a script that monitors for a specific condition every 1 minute my activity logs are FULL of this job. I can export the report out and filter it but it is a lot of "noise" it would be nice to have an activity rule LOG ONLY IN AN EXCEPTION IE:Fail log and allert if the monitor worked and did not find anything dont log. Review collected by and hosted on G2.com.

Alexia M.

service and support specialist

Enterprise (> 1000 emp.)

7/14/2026

"Easy-to-Use All-in-One Tool with Clear Device Update Tracking"

4.5/5

What do you like best about NinjaOne?

I like that I can look up and see all device updates, including who installed applications and when they were installed. I also like that Ninja is very easy to use and can do a lot, so I don’t have to rely on multiple tools. I rarely run into issues with Ninja not working, and if I do, they’re usually easy to resolve. Another thing I appreciate is that when I search for a device, it also shows devices with similar names, which is helpful when I accidentally mistype or misspell something. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

The thing I dislike most about ninja is when I have to create an invite to be able to access a device remotely. It's a lot to type but I don't really see a way around it, and I don't see it as a big deal Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

I use Ninja to remotely access user devices. I really appreciate the feature that lets me block users from clicking anything. Sometimes they try to keep using their device while I’m remoted in, and it becomes counterproductive and slows things down. Because of that, I end up relying on this feature quite a lot. Review collected by and hosted on G2.com.