NinjaOne does an excellent job at pulling everything "IT" under one roof. Their UX design allows for easy management of devices and to find what you need quickly. Their ticketing system is great for companies looking to upgrade their ticketing solutions, and grow overall. The onboarding process was very smooth as well, they have excellent customer service, and they were happy to work with our non-profit pricing as well. Review collected by and hosted on G2.com.

NinjaOne is a hard product to dislike. I often find myself wondering what else you could even add to NinjaOne, but they consistently do an excellent job identifying areas to improve and rolling out meaningful enhancements. That said, I’d add that their ticketing is still growing and feels like it’s continuing to mature. Review collected by and hosted on G2.com.

What we like most about NinjaOne is how easy it makes managing endpoints and supporting users. Having everything in one place gives our team better visibility into devices, allows us to quickly troubleshoot issues, deploy updates, install agents and tools on devices, run scripts, run command lines and keep systems running smoothly.

The automation and scripting capabilities have been a big win for us. Being able to push solutions, perform maintenance tasks, and handle repetitive work without needing to touch every device saves our team a lot of time.

We also appreciate how user-friendly the platform is. Our technicians can easily find what they need, and it makes day-to-day support much more efficient. NinjaOne has helped us be more proactive instead of just reacting when something breaks.

NinjaOne helps us solve the challenge of managing multiple endpoints efficiently. It gives our team visibility into devices, simplifies patch management, allows us to automate tasks through scripting, and makes remote support much faster. Instead of spending time manually handling routine maintenance, we can proactively manage our environment and quickly respond to issues when they come up. Review collected by and hosted on G2.com.

Honestly, we don't have any major dislikes with NinjaOne. It has been reliable, easy to use, and does exactly what we need it to do. There are always small improvements that could make any platform even better, but nothing that has impacted our experience. Overall, we’ve been very happy with NinjaOne and the value it brings to our team. Review collected by and hosted on G2.com.

Having all the tools I need in one place is awesome. I don’t have to log in to multiple dashboards just to manage my org, which makes everything a lot smoother. I especially like the RMM and Backup tools—they’re straightforward, with simple functionality and an easy setup. Review collected by and hosted on G2.com.

The only two things I haven’t liked is the billing system and the onboarding/support. If I add or remove licenses, I have to reach out to the account manager and let them know so they can manually update the billing account. I wish this process were automated and more accurate, so I could pay for exactly what I’m using without the extra steps. On the onboarding/support side, i feel like i could never find a SME for any specific area. So i primarily rely on the Dojo which is great! Review collected by and hosted on G2.com.

NinjaOne has significantly improved the way our IT team manages and supports devices. What I like most is that it provides an all-in-one platform for MDM, remote access, inventory management, monitoring, and detailed device information. Having all these tools in a single dashboard saves time and eliminates the need to switch between multiple solutions.

One of the biggest improvements for our team has been NinjaOne Remote. Before NinjaOne, we used AnyDesk and often had to wait for users to provide a connection ID and be available to initiate a session. With NinjaOne Remote, we can quickly connect to managed devices without those delays, allowing us to respond faster to support requests and resolve issues more efficiently. This has greatly improved the user experience and increased our team's productivity.

I also appreciate the detailed device visibility that NinjaOne provides. The inventory information, hardware details, software tracking, and device health data make troubleshooting and asset management much easier. In addition, the MDM capabilities help us manage and maintain our growing fleet of devices from a centralized location.

Another area where NinjaOne stands out is customer service. Their Technical Support team is knowledgeable, responsive, and genuinely helpful whenever we need assistance. Overall, NinjaOne has helped streamline our IT operations, improve support response times, and give our team better control and visibility over our environment. Review collected by and hosted on G2.com.

1. Remote Access After Reboots

When providing remote support, there can be a delay of several minutes after a Windows device restarts before the NinjaOne agent service becomes available again. During this period, remote connections may fail because the service is not yet running, which can interrupt support sessions and slow troubleshooting.

2. App Updates with Apple Business Manager (ABM)

Managing Apps & Books through ABM could be improved by providing better visibility into available app updates and more flexible update controls. Currently, there is no clear way to identify outdated apps, and updates often require manually triggering a policy resync. An option to automatically deploy app updates, or choose between automatic and manual updates, would simplify iPhone app management. Review collected by and hosted on G2.com.

I’m extremely impressed with Ninja ONE’s remote management tool, Ninja RMM. It provides a seamless and efficient way to manage systems and applications from a centralized location, making IT administration much more convenient.

One of its standout features is automated patch management for both Windows and third-party applications. This ensures that systems stay up to date with the latest security patches and performance fixes, significantly improving security and reducing manual workload.

Integration with CrowdStrike Antivirus is very useful

Additionally, the automated scripts for disk cleanup and defragmentation help optimize system performance and maintain storage health. The detailed notifications and alerts keep administrators well-informed about critical events, enabling quick responses to potential issues.

Another great advantage is the ability to remotely install third-party applications, streamlining software deployment without the need for physical access to each device.

they have introduced network discovery to identify the orphans in the network which rellay a great feature.

On top of all these powerful features, Ninja ONE offers a clean, intuitive, and user-friendly admin portal, making it easy to navigate and manage all tasks efficiently.

Overall, Ninja ONE delivers a robust and comprehensive solution that enhances system management, security, and productivity—making it an excellent choice for IT professionals. Review collected by and hosted on G2.com.

No automated agent deployment: having to manually install Ninja agents on each endpoint is time-consuming and adds unnecessary friction during rollout. A portal-based, automated deployment option would make onboarding smoother and help ensure no devices are overlooked. but i came to know they are bringing this features in ver 14.0 Review collected by and hosted on G2.com.

NinjaOne simplifies IT operations. In healthcare, we're supporting hundreds of users, including those on the road, across multiple locations, devices, and workflows. The last thing needed is another tool requiring constant attention or a team of specialists to manage it.

NinjaOne is the platform our team relies on every day, giving us visibility into our environment, helps us stay ahead of issues, automates many of the repetitive tasks that consume IT resources and allows us to manage endpoints from a single console. That means efficiency vs. jumping between systems, with more time focused on supporting clinicians, staff, and improving patient outcomes.

Technology investment should either reduce complexity, improve service, or lower risk. NinjaOne checks all three boxes. We use it for endpoint management, patching, software deployment, monitoring, remote support, reporting and ticketing. As well, expanded the ticketing capability to another internal line of business. Having those capabilities together creates efficiencies that are difficult to achieve when you're managing several separate products.

We appreciate how quickly our team was able to gain value from the platform. With NinjaOne, we saw improvements in operational efficiency almost immediately. The interface is intuitive, the automation is powerful, and the at-a-glance reporting provides a clear picture of what's happening across the environment.

From a leadership perspective, one of the biggest advantages is scalability. As our organization grows, NinjaOne grows with us. We can manage more devices and support more users without needing to continuously add staff or increase administrative overhead. That's critical in healthcare where resources are always being balanced against patient care priorities.

At the end of the day, the best technology is the technology you don't have constantly be concerned. It does its job, provides reliable information, helps our small, but mighty team be more effective and allows the organization to focus on its mission. It has become a foundational part of our technology management strategy and has helped us deliver a higher level of service across the organization within strict operating constraints. Review collected by and hosted on G2.com.

No platform is perfect. NinjaOne works hard to hear their customers and continue development/ release of fixes and new capabilities, aligned with a roadmap. Review collected by and hosted on G2.com.

While i am the CEO of Storm7 Labs and support the sale of it into all of our accounts, NinjaOne was a valuable platform throughout my time at Xaloy (when i was CTO). It provided centralized endpoint management, reliable software deployment and patching, and proactive device monitoring that significantly improved our operational efficiency. The platform integrated well with our cybersecurity stack, including Arctic Wolf and CrowdStrike, giving us better visibility and faster response to security events. Its intuitive interface, automation capabilities, and consistent reliability made it an essential tool for managing and securing our endpoint environment. I would recommend NinjaOne to organizations looking for a mature and easy-to-manage endpoint management solution. Review collected by and hosted on G2.com.

NinjaOne was a valuable platform throughout my time at Xaloy. It significantly simplified software deployment, patch management, and endpoint monitoring while integrating well with our cybersecurity stack, including Arctic Wolf and CrowdStrike. The automation capabilities helped reduce repetitive administrative tasks, and the interface was intuitive for day-to-day operations. The primary areas for improvement were more advanced reporting options and occasional manual intervention required for certain third-party application patches. Overall, these were minor issues compared to the value the platform delivered, and I would recommend NinjaOne to organizations looking for a reliable, modern endpoint management solution. Review collected by and hosted on G2.com.

NinjaOne is extremely easy to use and very intuitive, even for larger environments. The remote monitoring tools are fast and responsive, and the automation features save a huge amount of time. Patch management works consistently, and the dashboard gives a clear overview of all devices and alerts. Review collected by and hosted on G2.com.

Reporting could be more customizable, especially for clients who want specific formats or detailed breakdowns. Some advanced automation options require manual setup that could be simplified. A few integrations feel limited compared to other RMM platforms. Nothing major, but there’s room for deeper customisation. Review collected by and hosted on G2.com.

I have been using NinjaOne for several years now, and it has consistently proven to be one of the most indispensable tools in my sysadmin toolbox.

When I first started using NinjaOne, I was a one-person IT department managing a highly distributed workforce. With users scattered to the four winds and a mix of remote laptops and random, rarely used office desktops, I honestly don't know how I would have survived without it. NinjaOne gave me the crucial ability to monitor, remote into, and verify patching on all these endpoints from a single, centralized dashboard.

Over the years, my setup has grown, and my appreciation for the platform has only deepened:

Ease of Use: For the most part, NinjaOne is highly intuitive. Most functions work exactly as you’d expect, making daily management seamless.

Team Collaboration: We recently expanded our IT department. Bringing a new IT team member onboard was incredibly easy because NinjaOne simplifies how we collaborate to support our users.

Next Steps: Because it has been so reliable for our physical endpoints, I have deployed the Ninja client to our virtual desktops (VDIs) to centralize our management even further. It is much more versatile than the Horizon View management tools.

Whether you are a solo admin trying to keep your head above water or a growing team looking for a reliable, powerful RMM, I cannot recommend NinjaOne enough. It is a trusted, daily-use tool that simply works. Review collected by and hosted on G2.com.

If I had to name one area where I struggle, it’s scripting and customization. NinjaOne is incredibly powerful out of the box, but I know I am only scratching the surface of what it can actually do.

The Time Investment: Adding custom scripts and advanced add-ons is intimidating. For a long time, my biggest hurdle was simply finding the time to sit down, learn the ropes, and "pay the price" in time and effort to learn it. If you are already a PowerShell guru, this tool is an absolute no-brainer. If you aren't, the learning curve can feel a bit steep. I have tried a few scripts but I haven't have good luck getting them to run correctly.

The Future with AI: I know there are automated tasks I should be running to make my life easier, and scripting is the key to unlocking that. Moving forward, I am hoping that Ninja will take advantage of AI tools to help bridge my scripting skill gap.

The Verdict: I wish the scripting and customization side of the platform were slightly more approachable for non-programmers, It appears the capability is there. If you have the time to invest in learning it—or plan to leverage AI to help write your scripts—adding that extra layer of functionality to NinjaOne is a win. Review collected by and hosted on G2.com.

NinjaONE has made updating and patching our fleet of Laptops so much easier. We can now access all our laptops at the touch of a button, we can send updates to the laptops and know that they are being applied, we can install new software when we need to. Very handy easy to use tool. We were able to deploy it in one day without any issues. We use it everyday to keep our machines running. And its been easy to intergrate into our IT management systems. NinjaOne was also one of most cost effective RRM tools that we evaluated and continue to innovate and add features Review collected by and hosted on G2.com.

NinjaONE continues to improve and their is times when it cant always do what is needed but they are a great help through support and their discord server. Review collected by and hosted on G2.com.