What I particularly like about NinjaOne is the clear and intuitive user interface. The centralized management of all devices significantly eases daily IT operations and saves time. Particularly noteworthy are the reliable remote maintenance, the powerful automation capabilities, and the integrated patch management. This allows recurring tasks to be efficiently automated and systems to be kept secure and up-to-date. Review collected by and hosted on G2.com.

What I like less about NinjaOne are the limited reporting functions. From my perspective, the existing reports do not offer enough options for individual customization and evaluation. For more complex requirements, there is a lack of more detailed filtering, analysis, and design options, so it is often necessary to resort to external solutions or manual rework. Review collected by and hosted on G2.com.

The remote login to devices, being able to detect any updates as well. Overall ninjaone sells you the product they say they will deliver. I have integrated with google workspace for SSO and it was so easy and straight forward. The ROI on the IT department is unmeasurable and the performance that NinjaOne delivers is amazing. The UI is super friendly, a new IT hire was able to navigate NinjaOne in less than a day. The AI for any security updates is a huge help to our IT team and the constant support from NinjaOne on configuration and implementation was just outstanding. Review collected by and hosted on G2.com.

Better support for Mac I would say and Apple devices. Review collected by and hosted on G2.com.

What I like most about NinjaOne is that the interface is clear and easy to use. You can quickly find your way around and manage many devices centrally. As a trainee, I also find it helpful that it provides a good overview of the systems and makes many tasks easier to complete. Review collected by and hosted on G2.com.

What I don't like so much about NinjaOne is that some functions are a bit hard to find at first. Additionally, some settings can be a bit confusing if you haven't been using the program for long. As a trainee, you have to familiarize yourself with it first. Review collected by and hosted on G2.com.

We’re planning to move forward with SaaS Backups so we can back up our SharePoint and OneDrives. I’m looking forward to getting this in place. It’s still been great for remote support and for monitoring stations, and the ticketing integration has been a really helpful addition as well. Review collected by and hosted on G2.com.

Some application-install automation is still a bit touchy, but it works for many .exe and .msi installer packages. A few updates also tend to fail, though they’re usually easy to fix with some hands-on access to the machines. Review collected by and hosted on G2.com.

It is very simple to set up and work with. The organization and policy settings are easy to configure. I also like that it includes a lot of features, especially the automation options. It integrates nicely with other software like Gravity Zone and Sentinel One Antivirus. It also comes with a very nice image backup tool. Review collected by and hosted on G2.com.

I’m not crazy about the ticketing or documentation parts of the software. The ticketing system feels like it’s missing a lot of features, and the reporting tool isn’t that great either. Those are the main areas I’d recommend Ninja One revisit and improve. Review collected by and hosted on G2.com.

In general, the tool covers practically all the needs of our IT department for managing the entity's assets (Ticketing, Remote Control, Monitoring, Alerts, Documentation, Scripting, etc...). It allows us to maintain adequate, centralized, and organized control, and it adapts well to what we require on a daily basis. Review collected by and hosted on G2.com.

To put a downside, I find it inconvenient that we cannot send chats unless we connect remotely to the affected asset. It also doesn't allow uploading files with 0 bytes, such as shortcuts, to the device from the browser, which is very useful for us. When a device is changed from one organization to another, we lose track of the tickets. Review collected by and hosted on G2.com.

On top of the previous things, we are using the background mode on Ninja Connect that allows us to change some things without interrupting users. Review collected by and hosted on G2.com.

I'm still missing a better view of pushed things ( from tasks) for mass updates, like a report of devices that worked... etc Review collected by and hosted on G2.com.

Patching, remote control and software deployment. If clients don't have a device management in place, we can use Ninja. The easy to use interface is one of they key factors, after moving from a slow product before, this really is a standout factor. Review collected by and hosted on G2.com.

I don't dislike anything about the product. Review collected by and hosted on G2.com.

The simplicity of patch management is a major plus for me when work with windows desktops.

I also really loved the Script, Automation, and Scheduling menus. They have allowed me to execute complex processes to install software, certificates, and configuration files all in one convenient scheduled automation. Review collected by and hosted on G2.com.

My biggest complaint about NinjaOne is the delay in updates for the Software section of an asset. Updating a piece of software will not refresh the version number listed in the Software tab.

Additionally, the background connection performance/speed leaves something to be desired. Review collected by and hosted on G2.com.

The policies and scripting capabilities are especially valuable. They make it easy to standardize endpoint management and automate routine work, while the alerting helps us stay on top of issues. Remote control is straightforward, and the modern, friendly interface makes the platform easy to work in day to day. Review collected by and hosted on G2.com.

The mobile app is reliable, but its functionality is more limited than the desktop experience. Expanding the range of tasks that can be completed from the app would make it more useful when working away from a computer. Review collected by and hosted on G2.com.