NinjaOne Pricing Overview

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NinjaOne has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact NinjaOne to obtain current pricing.

NinjaOne is a pay-as-you-go service. There are no long-term contracts required on your part. You simply pay month-to-month for the number of devices you monitor. Additional solutions, such as remote access, mobile-device management, backup, SaaS backup, and security are available on a per-endpoint basis.

Pricing information for NinjaOne is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase NinjaOne must be conducted with the seller.

For more detailed pricing information, contact NinjaOne directly. Request a free demo or benefit from a 14-days free trial.

Pricing information was last updated on October 22, 2024

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

6 months

Average Discount

11%

Perceived Cost

$$$$$

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NinjaOne Pricing Reviews

(2)

Brendan S.

Senior Solutions Consultant

Small-Business (50 or fewer emp.)

11/4/2024

"Lightweight remote management tool that packs a punch"

5/5

What do you like best about NinjaOne?

I like that the RMM tool includes Remote Desktop functionality at no additional cost. No more purchasing TeamViewer licenses. They also have really good documentation and a script library that is updated by other Ninja users. They also take the feedback from their users seriously. There's a product roadmap that is constantly updated with popular feature requests. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

I haven't really found anything that NinjaOne couldn't do. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

I can see the health of every device that I manage on one screen. I can also easily connect to these devices using Powershell or a Remote Desktop tool with one click. This saves a lot of time and keystrokes. It can also connect to my client's mobile devices so that I can troubleshoot those tricky issues where I need to have eyes on their device. Review collected by and hosted on G2.com.

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

4/28/2025

"Unauthorized charges, lack of communication, and unsatisfactory resolution"

0/5

What do you like best about NinjaOne?

Our organization initiated services with NinjaOne in April 2023. However, we have not utilized or perceived tangible benefits from these services since the contract began. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

In March 2024, prior to the first renewal period in April 2024, our designated primary contact for NinjaOne left the company due to layoffs. Consequently, our use of NinjaOne's services ceased at that time.

The service automatically renewed in April 2024. Due to the timing of the personnel change and internal transitions, we did not provide cancellation notice before this renewal occurred.

The service automatically renewed again in April 2025. We understand the renewal notification email to the former primary contact's deactivated address failed. Critically, the designated secondary contact was not notified of the impending renewal before our payment method was charged for the 2025-2026 term. Notification to the secondary contact was only received after the charge had been processed.

Upon contacting NinjaOne to address this charge for a service unused for two years, we were informed that a refund or cancellation was not possible due to the contractual notice period requirement. After explaining the circumstances, particularly the notification failure for the 2025 renewal, NinjaOne offered a 50% refund limited to the most recent (April 2025) renewal charge.

Given that the services have remained entirely unused since March 2024, and considering the failure to properly notify the active secondary contact prior to the April 2025 charge, we find this resolution unacceptable. We are seeking a more equitable outcome than a partial refund for only the latest renewal period, especially as we have already paid for the unused 2024-2025 term. Review collected by and hosted on G2.com.

Response from Caitlyn Williams of NinjaOne

edit

Thank you for taking the time to share your experience with NinjaOne.

We understand the challenges you faced with communication gaps regarding your renewals. We know staff changes do happen (we've never had a layoff), and it sounds like we missed the mark on a strong handoff here. Customer satisfaction is our priority, and we'd like to work with you to find a resolution.

Please contact our customer success team directly at support@ninjaone.com or call 1-888-NINJA-ONE, and ask to be escalated, so we can personally address your concerns. We value your feedback and are committed to making this right for your organization.

We appreciate your patience and look forward to speaking with you soon.

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