JA

Julie A.

Associate Member Services Manager

Small-Business (50 or fewer emp.)

9/11/2019

"Flexible product"

4/5

What do you like best about Nimble AMS?

As Nimble AMS is built on Salesforce, it doesn't take a technical expert to complete some base configuration, though I do recommend strong technical skills for anyone in an admin role. The out of the box system can meet a lot of business needs, but the system is also flexible enough to meet any customized requirements. The reporting capabilities are great and the support team is very helpful.

Review collected by and hosted on G2.com.

What do you dislike about Nimble AMS?

Since it is a great product, they have grown very quickly in a short time and could benefit from additional support staff. While they offer the ability to integrate with other systems, it has not always been the easiest process. Review collected by and hosted on G2.com.

AL

Verified User in Law Enforcement

Mid-Market (51-1000 emp.)

11/11/2019

"Stored payments and auto renew"

4/5

What do you like best about Nimble AMS?

We are very excited to offer stored payments and auto renew. We expect to Increase membership retention and reduce processing time. Review collected by and hosted on G2.com.

What do you dislike about Nimble AMS?

Nothing yet. Some upgrades can cause problems that are known but are not communicated to customers. Review collected by and hosted on G2.com.

AH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

9/11/2019

"Great Product, Greater Company"

5/5

What do you like best about Nimble AMS?

While the product itself is great, the support and assistance I get from the staff at NimbleAMS is the biggest plus. They never try to upsell me, they see themselves as partners with us in solving problems. I trust their recommendations implicitly, and never feel like they see me as just a client and means of revenue. Review collected by and hosted on G2.com.

What do you dislike about Nimble AMS?

Compared to my experience with previous AMS systems, there is very little to dislike about NimbleAMS. Obsessionally, we've had some support cases drag on, but that's as much our fault as it is theirs. Review collected by and hosted on G2.com.

What problems is Nimble AMS solving and how is that benefiting you?

NimbleAMS has allowed us to better serve our members in a wide variety of ways. Additionally, our previous AMS allowed everyone to self select their member type, which led to people selecting the least expensive option, instead of the proper one. Switching to NimbleAMS allowed us to ensure members joined as the right type, increasing our revenue. It's eliminated a lot of manual work on the part of our staff, and allowed us to ensure consistency in our processes. Review collected by and hosted on G2.com.

DG

David G.

Executive Director

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

9/12/2019

"Solid customer service makes the difference"

4.5/5

What do you like best about Nimble AMS?

While I find NimbleAMS to be very intuitive, but when I am having issues, their customer support is what makes all the difference. I can email or call and get help quickly. Review collected by and hosted on G2.com.

What do you dislike about Nimble AMS?

As with anything you have to occasionally think like the programmers who created the system and then it makes sense. Review collected by and hosted on G2.com.

Recommendations to others considering Nimble AMS:

Have your folks learn salesforce, your admins will be happier if they can confidently work in the background Review collected by and hosted on G2.com.

What problems is Nimble AMS solving and how is that benefiting you?

We save hours of staff time with the automation. Reports are automatically sent daily and real-time updated info is always available on our computer or mobile devices. Review collected by and hosted on G2.com.

JH

Jennifer H.

Manager, Strategic Projects & Analytics

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

11/11/2019

"Salesforce administrator "

4/5

What do you like best about Nimble AMS?

I love how nimble enables us to really see our data and effectively track our products, services and member activities. Review collected by and hosted on G2.com.

What do you dislike about Nimble AMS?

Some of the downsides are finding products to properly integrate Review collected by and hosted on G2.com.

DW

Diane W.

IT manager

Mid-Market (51-1000 emp.)

11/11/2019

"Dashboard"

4.5/5

What do you like best about Nimble AMS?

Dashboard - it is very helpful to have a membership report and other membership data available as soon as you long on to Nimble. Review collected by and hosted on G2.com.

What do you dislike about Nimble AMS?

I don't like having duplicate records import process and matching dup's could be better Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/10/2019

"Nimble AMS"

3/5

What do you like best about Nimble AMS?

The team is always willing to help with fixing bugs. Review collected by and hosted on G2.com.

What do you dislike about Nimble AMS?

Resources not always the best

Tickets are closed too fast Review collected by and hosted on G2.com.